Customers ultimately determine the services by……………..

Related MCQs

• During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
• Among many services, the demand for medical services tends to be __________.
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others, is referred to as
• ……………. Is defined as the caring, individualized attention that the firm provides its customers
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• In order to improve the process and performance of the company towards the customers, they should try to
• ………….. is any direct interaction between a service provider and customers
• If the customers views service as ……………. They care more about price than provider.