……………. Is defined as the caring, individualized attention that the firm provides its customers

Related MCQs

• …………..is defined a the caring, individualized attention that the firm provides its customers.
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• The unique service characteristic that reflects the interconnection between the service firm and its customer is called
• __________ is a firm view toward planning its operations according to market needs
• The plan for differentiating the firm from its competitors in consumers eyes is referred to as the firms
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others, is referred to as