………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.

Related MCQs

• The service sector has lower productivity improvements than the manufacturing sector because
• At strategic level ,the customer service management process is concerned with designing the process for managing the ………
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..
• Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………
• A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
• "Quality is defined by the customer" is
• ……………….. objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.
• The gift of logistics system is the same level of customer service can be maintained with a…………
• The six Rs abourt operational objective of logistic management includes Right response,Right quality,Right quantity,Right value,Right cost trade- offs,and………..
• Total Quality Management emphasizes