At strategic level ,the customer service management process is concerned with designing the process for managing the ………

Related MCQs

• ………….. process in supply chain includes all activities necessary for managing the product flow through the manufacturing facilities and for obtaining ,implementing and managing flexibility.
• The managing change by developing a cohesive environment in the organization is included in …………….stage of strategic planning process.
• A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
• ……………….. objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.
• The gift of logistics system is the same level of customer service can be maintained with a…………
• At………… level ,the CRM process provides the framework for managing relationships with customers .
• ………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.
• 3PL providers are specialized service providers with core competency in managing ……………
• Marketing channel management calls for selecting, managing,……… , and evaluating channel members over time.
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..