Q.

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?

A. communication, courtesy, and credibility
B. competence, courtesy, and security
C. competence, responsiveness, and reliability
D. communication, responsiveness, and reliability
Answer» A. communication, courtesy, and credibility
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