"Quality is defined by the customer" is

Related MCQs

• ………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.
• Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process?
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..
• Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………
• _______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.
• In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.
• The…………….process is the firms face to the customer.
• At strategic level ,the customer service management process is concerned with designing the process for managing the ………
• ……………….. objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.
• The gift of logistics system is the same level of customer service can be maintained with a…………