……………………..is the provision of service to customers before, during and after a purchase.

Related MCQs

• Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………
• A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
• When suppliers, distributors, and customers partner with each other to improve performance of the entire system, they are participating in a…………..
• In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.
• ………….. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced and distributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.
• At………… level ,the CRM process provides the framework for managing relationships with customers .
• The …………….. management process needs to balance the customers requirements with the firms supply capabilities.
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..
• Third –party service providers are going for collaborations, mainly with consultancies and technology providers .This evolution in supply chain outsourcing is called……….
• ……………….. objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.