The…………….process is the firms face to the customer.

Related MCQs

• Today , a growing number of firms now outsource some or all of their logistics to…………..
• The …………….. management process needs to balance the customers requirements with the firms supply capabilities.
• An effective ……….process in supply chain requires integration of firms manufacturing ,logistics and marketing plans.
• Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process?
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..
• Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………
• _______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.
• In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.
• At strategic level ,the customer service management process is concerned with designing the process for managing the ………
• ………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.