_______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

Related MCQs

• In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.
• _______ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.
• Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..
• ………..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
• _______ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.
• A supply chain is made up of a series of processes that involve an input, a _______, and an output.
• Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process?
• Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………
• The…………….process is the firms face to the customer.
• At strategic level ,the customer service management process is concerned with designing the process for managing the ………