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| Q. |
The two key factors limiting the use of personalization to more precisely target marketing efforts to individual customers are: |
| A. | Matching profiles with product offerings and delivering those offerings. |
| B. | Communication costs and filtering costs. |
| C. | Privacy and trust issues. |
| D. | Lack of customer loyalty and service customization costs. |
| Answer» B. Communication costs and filtering costs. | |
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