| 1. |
………..refers to the transformation of the state of input in to output. |
| A. | transportation. |
| B. | alteration. |
| C. | inspection |
| D. | all of these |
| Answer» B. alteration. | |
| 2. |
…………refers to preserving goods in a protected environment. |
| A. | alteration |
| B. | inspection |
| C. | storage |
| D. | bargaining |
| Answer» C. storage | |
| 3. |
……………refers to the verification of and confirmation towards the requirements of an entity. |
| A. | inspection. |
| B. | pricing. |
| C. | alteration. |
| D. | none of these. |
| Answer» A. inspection. | |
| 4. |
…………….is the management of all activities directly related to the production of goods and services |
| A. | productionmanagement |
| B. | finance control |
| C. | employee development |
| D. | all of these |
| Answer» A. productionmanagement | |
| 5. |
Which of the following statement is not true in the case of goods? |
| A. | tangibility. |
| B. | can be stored |
| C. | physical shape |
| D. | intangibility. |
| Answer» D. intangibility. | |
| 6. |
Which of the following is not an objective of operations management? |
| A. | customer satisfaction |
| B. | profitability |
| C. | timeliness |
| D. | employee punishment |
| Answer» D. employee punishment | |
| 7. |
Which of the following is not a part of scientific management principles? |
| A. | replacement of rule of thumb |
| B. | scientific selection of employees |
| C. | supervise each worker in detail |
| D. | coercion |
| Answer» D. coercion | |
| 8. |
All of the following are differences between manufacturing and service operations EXCEPT |
| A. | quality is more easily measured in service operations. |
| B. | productivity is easier to measure in manufacturing operations |
| C. | contact with customers is more prevalent with persons working in service operations. |
| D. | accumulation or decrease in inventory of finished products is more |
| Answer» A. quality is more easily measured in service operations. | |
| 9. |
……………is measure of the quantity of output per unit of input. |
| A. | productivity |
| B. | marketability |
| C. | sociability |
| D. | none of these |
| Answer» A. productivity | |
| 10. |
……………………is the sum all the observations and divided by the total number of observations? |
| A. | median |
| B. | mode |
| C. | mean |
| D. | none of these |
| Answer» C. mean | |
| 11. |
Lillian and Frank Gilbreth are responsible for principles of |
| A. | sociotechnical systems |
| B. | zeroinventory |
| C. | motion study |
| D. | interchangeable parts |
| Answer» C. motion study | |
| 12. |
………………… is the process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results |
| A. | statistical process control. |
| B. | acceptance sampling |
| C. | (a) and (b) |
| D. | none of these |
| Answer» B. acceptance sampling | |
| 13. |
……………is a system that is used to maintain a desired level of quality in a product or service. |
| A. | economic ordering quantity |
| B. | quality control |
| C. | knowledge management |
| D. | manpower planning |
| Answer» B. quality control | |
| 14. |
Operations management is applicable |
| A. | mostly to the service sector |
| B. | mostly to the manufacturing sector |
| C. | to manufacturing and service sectors |
| D. | to services exclusively |
| Answer» C. to manufacturing and service sectors | |
| 15. |
The person most responsible for popularizing interchangeable parts in manufacturing was |
| A. | eli whitney |
| B. | whitney houston |
| C. | sergio farmerson |
| D. | lillian gilbreth |
| Answer» A. eli whitney | |
| 16. |
The Father of Scientific Management is |
| A. | frank gilbreth |
| B. | frederick w. taylor |
| C. | w. edwards deming |
| D. | walther shewhart |
| Answer» B. frederick w. taylor | |
| 17. |
Walter Shewhart is listed among the most important people of POM because of his contributions to |
| A. | assembly line production |
| B. | measuring productivity in the service sector |
| C. | statistical quality control |
| D. | just-in-time inventory methods |
| Answer» C. statistical quality control | |
| 18. |
Henry Ford is noted for his contributions to |
| A. | quality control |
| B. | assembly line operations |
| C. | scientific management |
| D. | standardization of parts |
| Answer» B. assembly line operations | |
| 19. |
Which of the following is not an objective of operation management? |
| A. | to improve product quality |
| B. | to reduce cost of production |
| C. | material cost control |
| D. | trading on equity |
| Answer» D. trading on equity | |
| 20. |
Hawthorne studies were related with…….. |
| A. | scientific management |
| B. | human relations movement |
| C. | marketing management |
| D. | none of these |
| Answer» B. human relations movement | |
| 21. |
Moving of materials from the store room to the machine and from one machine to the next machine during the process of manufacture is called………………… |
| A. | ved analysis |
| B. | abc analysis |
| C. | material handling |
| D. | none of these |
| Answer» C. material handling | |
| 22. |
………………………..is the term used to describe the set of statistical tools used by quality professionals for the purpose of quality control |
| A. | accounting standards |
| B. | statistical quality control |
| C. | population study |
| D. | none of these |
| Answer» B. statistical quality control | |
| 23. |
……………. is the art of applying tests, preferably by the aid of measuring appliances to observe whether a given item or product is within the specified limits of variability or not. |
| A. | inspection |
| B. | planning |
| C. | leading |
| D. | none of these |
| Answer» A. inspection | |
| 24. |
Which of the following is TRUE about business strategies? |
| A. | all firms within an industry will adopt the same strategy. |
| B. | well defined missions make strategic development much easier. |
| C. | strategies are formulated independently of swot analysis. |
| D. | an organization should stick with its strategy for the life of the business. |
| Answer» B. well defined missions make strategic development much easier. | |
| 25. |
………… is the process of selection of path, which each part of the product will follow |
| A. | routing. |
| B. | scheduling |
| C. | follow-up. |
| D. | dispatching |
| Answer» A. routing. | |
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