McqMate
Chapters
| 1. |
TQM focuses on |
| A. | employees |
| B. | customers |
| C. | both a and b |
| D. | none |
| Answer» C. both a and b | |
| 2. |
Which Japanese term refers to continuous improvement |
| A. | kaizen |
| B. | kanban |
| C. | seri |
| D. | seito |
| Answer» A. kaizen | |
| 3. |
ISO emphasis on |
| A. | prevention |
| B. | inspection |
| C. | rejection |
| D. | all the above |
| Answer» A. prevention | |
| 4. |
…….. provides all relevant information needed by the managers at different levels for taking correct decisions |
| A. | mbo |
| B. | mis |
| C. | dbms |
| D. | none |
| Answer» B. mis | |
| 5. |
…….. is an internationally recognised Quality Management System |
| A. | iso9001 |
| B. | iso14001 |
| C. | iso 2014 |
| D. | none |
| Answer» A. iso9001 | |
| 6. |
TQM & ISO both focuses on |
| A. | customer |
| B. | employee |
| C. | supplier |
| D. | all the above |
| Answer» A. customer | |
| 7. |
……… is a workflow diagram to bring forth a clearer understanding of a process or series of parallel processes |
| A. | fishbone diagram |
| B. | interrelation graph |
| C. | tree diagram |
| D. | process mapping |
| Answer» D. process mapping | |
| 8. |
Where was the TQM emerged? |
| A. | japan |
| B. | germany |
| C. | india |
| D. | america |
| Answer» A. japan | |
| 9. |
Tools of TQM …… |
| A. | process maps |
| B. | benchmarking |
| C. | force field analysis |
| D. | all the above |
| Answer» D. all the above | |
| 10. |
………. Is a management philosophy and methodology which was invented by Motorola. |
| A. | tqm |
| B. | tpm |
| C. | 6- sigma |
| D. | none |
| Answer» C. 6- sigma | |
| 11. |
Ethics is a system of ……..principles |
| A. | moral |
| B. | guiding |
| C. | value |
| D. | none |
| Answer» A. moral | |
| 12. |
…………. Means a process of stimulating people to action to accomplish desired goals |
| A. | motivation |
| B. | leadership |
| C. | communication |
| D. | none of these |
| Answer» A. motivation | |
| 13. |
Maslow’s theory of motivation is ………….. |
| A. | theory x and |
| B. | two factor theory |
| C. | achievement theory |
| D. | none of these |
| Answer» D. none of these | |
| 14. |
Need Hierarchy theory was developed by ………… |
| A. | mc gregor |
| B. | abraham maslow |
| C. | herzberg |
| D. | mc clelland |
| Answer» B. abraham maslow | |
| 15. |
According to Need Hierarchy theory, the human needs are ………. |
| A. | limited |
| B. | unpredictable |
| C. | unlimited |
| D. | all of these |
| Answer» C. unlimited | |
| 16. |
………… needs are need for survival |
| A. | safety |
| B. | esteem |
| C. | social |
| D. | physiological |
| Answer» D. physiological | |
| 17. |
…………… is the need for love and affection |
| A. | safety |
| B. | esteem |
| C. | social |
| D. | physiological |
| Answer» C. social | |
| 18. |
The desire to reach the peak of one’s potential is called as ……….. |
| A. | self actualization needs |
| B. | safety need |
| C. | esteem need |
| D. | social need |
| Answer» A. self actualization needs | |
| 19. |
Two Factor Theory is also known as ……………. |
| A. | theory x and y |
| B. | motivation hygiene theory |
| C. | achievement theory |
| D. | none of these |
| Answer» B. motivation hygiene theory | |
| 20. |
In ---------type of organization, workers receive instructions from various specialists. |
| A. | line |
| B. | functional |
| C. | informal |
| D. | none |
| Answer» B. functional | |
| 21. |
If duties and authority are shown in the organizational structure of the enterprise, then it is called |
| A. | informal delegation |
| B. | formal delegation |
| C. | written delegation |
| D. | none of these |
| Answer» B. formal delegation | |
| 22. |
-----------is an example of internal source of recruitment |
| A. | advertisement |
| B. | trade unions |
| C. | employment exchange |
| D. | promotion |
| Answer» D. promotion | |
| 23. |
-------- is the process of inducting an employee into the social set up of work. |
| A. | placement |
| B. | induction |
| C. | absorption |
| D. | none of these |
| Answer» B. induction | |
| 24. |
-------- is the act of increasing the knowledge and skills of an employee for doing a job. |
| A. | training |
| B. | induction |
| C. | placement |
| D. | orientation |
| Answer» A. training | |
| 25. |
-------- means issuing orders, instructions and commands. |
| A. | directing |
| B. | unity of command |
| C. | authority |
| D. | all of these |
| Answer» A. directing | |
| 26. |
--------- is a statement of expected results expressed in quantitative terms for a period |
| A. | plan |
| B. | budget |
| C. | schedule |
| D. | none of these |
| Answer» B. budget | |
| 27. |
The word Ethics is derived from Greek word…… |
| A. | ethios |
| B. | ethikos |
| C. | ethoes |
| D. | none |
| Answer» B. ethikos | |
| 28. |
What is meant by the phrase CSR? |
| A. | corporate social responsibility |
| B. | company social responsibility |
| C. | corporate society responsibility |
| D. | company society responsibility |
| Answer» A. corporate social responsibility | |
| 29. |
The goal of corporate governance and business ethics education is to: |
| A. | teach students their professional accountability and to uphold their personal integrity to society. |
| B. | change the way in which ethics is taught to students. |
| C. | create more ethics standards by which corporate professionals must operate. |
| D. | increase the workload for accounting students. |
| Answer» C. create more ethics standards by which corporate professionals must operate. | |
| 30. |
The corporate governance structure of a company reflects the individual companies’: |
| A. | cultural and economic system. |
| B. | legal and business system. |
| C. | social and regulatory system. |
| D. | all of the above. |
| Answer» D. all of the above. | |
| 31. |
The four types of social responsibility include: |
| A. | legal, philanthropic, economic, and ethical |
| B. | ethical, moral, social, and economic |
| C. | philanthropic, justice, economic, and ethical |
| D. | legal, moral, ethical, and economic |
| Answer» A. legal, philanthropic, economic, and ethical | |
| 32. |
A(n) is a problem, situation, or opportunity requiring an individual, group, or organization to choose among several actions that must be evaluated as right or wrong. |
| A. | crisis |
| B. | ethical issue |
| C. | indictment |
| D. | fraud |
| Answer» B. ethical issue | |
| 33. |
Which of the following statements best describes Corporate Social Responsibility? |
| A. | a corporation's requirement to make as much profit as possible. |
| B. | a corporation's obligation to society that goes beyond the requirements of the law and economics to take into account the social and environmental impact of its decisions. |
| C. | a corporation's obligation to consider the impact of its decisions on the environment. |
| D. | the duty of care a corporation has to its employees and customers. |
| Answer» B. a corporation's obligation to society that goes beyond the requirements of the law and economics to take into account the social and environmental impact of its decisions. | |
| 34. |
The moral case for CSR, i.e. that it is the right thing to do, is justified by which of the following arguments? |
| A. | that the corporation is a creation of society and should therefore serve its needs. |
| B. | that the corporation is a legal creation and therefore cannot be a moral agent. |
| C. | large corporations do not have the power or resources to address society's problems. |
| D. | business decisions will have social and environmental consequences which will be addressed by governments. |
| Answer» A. that the corporation is a creation of society and should therefore serve its needs. | |
| 35. |
Which of the following form part of the business case for CSR? |
| A. | better motivated staff reduce operating costs. |
| B. | increased brand value and reputation. |
| C. | the maintenance of the 'licence to operate'. |
| D. | all of the options given. |
| Answer» D. all of the options given. | |
| 36. |
The word moral is derived from the Latin word ……… |
| A. | moralis |
| B. | morilitic |
| C. | monatic |
| D. | none |
| Answer» A. moralis | |
| 37. |
……..ethics is a study of human behaviour as a consequence of beliefs about what is right or wrong. |
| A. | normative |
| B. | meta |
| C. | applied |
| D. | moral |
| Answer» D. moral | |
| 38. |
The main purpose of business ethics is to? |
| A. | understanding ethical uncertainities |
| B. | principles and concepts |
| C. | application of practices |
| D. | all of the above |
| Answer» B. principles and concepts | |
| 39. |
…………………is primarily concerned with the relationship of business goals and techniques to specifically human ends |
| A. | business ethics |
| B. | code of conduct |
| C. | all of these |
| D. | none |
| Answer» A. business ethics | |
| 40. |
…………are the principles, which govern and guide business people to perform business functions |
| A. | business ethics |
| B. | code of conduct |
| C. | all of these |
| D. | none |
| Answer» A. business ethics | |
| 41. |
In ………… style of leadership a manager centralizes decision making power in himself |
| A. | autocratic |
| B. | participative |
| C. | free rein |
| D. | none of these |
| Answer» A. autocratic | |
| 42. |
……………… leader tries to make the subordinates to feel that they are actually participating in decision making even though he had already taken he decision. |
| A. | participative |
| B. | free rein |
| C. | manipulative autocrat |
| D. | none of these |
| Answer» C. manipulative autocrat | |
| 43. |
………………. Leadership gives complete freedom to subordinates |
| A. | authoritarian |
| B. | participative |
| C. | free rein |
| D. | none of these |
| Answer» C. free rein | |
| 44. |
Participative leadership is also referred as …………………. leadership |
| A. | democratic |
| B. | consultative |
| C. | ideographic |
| D. | all of these |
| Answer» D. all of these | |
| 45. |
……………. Is vested with the democratic style of leadership |
| A. | negative motivation |
| B. | centralization of authority |
| C. | decentralization of authority |
| D. | one way communication |
| Answer» C. decentralization of authority | |
| 46. |
--------- is considered as the primary function of management? |
| A. | organizing |
| B. | planning |
| C. | staffing |
| D. | controlling |
| Answer» B. planning | |
| 47. |
MBO stands for? |
| A. | management of business objectives |
| B. | management by objectives |
| C. | managing business operations |
| D. | none of these |
| Answer» B. management by objectives | |
| 48. |
-------- is the process of selecting one best alternatives from different alternatives. |
| A. | planning |
| B. | organizing |
| C. | decision making |
| D. | forecasting |
| Answer» C. decision making | |
| 49. |
-------- is the process of identifying and grouping of work to be performed |
| A. | organizing |
| B. | staffing |
| C. | division of labour |
| D. | planning |
| Answer» A. organizing | |
| 50. |
Operational guides to action is known as |
| A. | policies |
| B. | procedures |
| C. | plan |
| D. | none of these |
| Answer» B. procedures | |
| 51. |
-------- is a sequence of activities to be undertaken for implementing the policies and achieving the objectives of an enterprise. |
| A. | procedures |
| B. | programme |
| C. | rule |
| D. | plans |
| Answer» B. programme | |
| 52. |
-------- is an organizational structure which clearly defines duties, responsibilities, and authority. |
| A. | formal |
| B. | informal |
| C. | natural |
| D. | none of these |
| Answer» A. formal | |
| 53. |
Koontz and O’Donnel are the advocates of ……………….approach to management |
| A. | system approach |
| B. | empirical |
| C. | contingency |
| D. | operational |
| Answer» D. operational | |
| 54. |
According to …………… approach, management is a logical process and it can be expressed in terms of mathematical symbols and relationships. |
| A. | empirical |
| B. | management science |
| C. | contingency |
| D. | operational |
| Answer» B. management science | |
| 55. |
……………….approach of management heavily concentrates on ‘People’ aspect of management. |
| A. | human relations |
| B. | system |
| C. | empirical |
| D. | management science |
| Answer» A. human relations | |
| 56. |
……………is the art of knowing exactly what you want men to do and then seeing that how they do it in the best and cheapest way. |
| A. | general management |
| B. | scientific management |
| C. | administration |
| D. | none |
| Answer» B. scientific management | |
| 57. |
…………..is introduced to secure the benefits of division of labour or specialization at the supervising level under scientific management |
| A. | operating management |
| B. | functional foremanship |
| C. | either a or b |
| D. | none |
| Answer» B. functional foremanship | |
| 58. |
………………….helps to determine a fair days work and rest period to complete it |
| A. | work study |
| B. | time study |
| C. | motion study |
| D. | all of these |
| Answer» A. work study | |
| 59. |
The main objective of ……………..study is to determine and eliminate unnecessary and wasteful movements |
| A. | work study |
| B. | time study |
| C. | motion study |
| D. | all of these |
| Answer» C. motion study | |
| 60. |
The author of the famous book “General and Industrial Management” is…………………… |
| A. | henry fayol |
| B. | f.w. taylor |
| C. | henry gantt |
| D. | none |
| Answer» A. henry fayol | |
| 61. |
Comparison between actual and standard performance is known as…… |
| A. | planning |
| B. | organising |
| C. | controlling |
| D. | none |
| Answer» C. controlling | |
| 62. |
CPM method of control was developed by |
| A. | due de meemoues co. |
| B. | de pont co. |
| C. | gast niksons chart |
| D. | none |
| Answer» B. de pont co. | |
| 63. |
Standard costing is used to control the |
| A. | cost |
| B. | profit |
| C. | volume |
| D. | revenue |
| Answer» B. profit | |
| 64. |
To convert a message in to groups of words, symbols, gestures or sounds that present ideas or concepts is called……. |
| A. | encoding |
| B. | feedback |
| C. | noise |
| D. | none |
| Answer» A. encoding | |
| 65. |
Suggestions for improvements from an employee in the accounting department are an example of….. |
| A. | upward communication |
| B. | horizontal communication |
| C. | downward communication |
| D. | none |
| Answer» A. upward communication | |
| 66. |
Father of Modern Management theory is ……………… |
| A. | henry fayol |
| B. | f.w.taylor |
| C. | henry gantt |
| D. | none |
| Answer» A. henry fayol | |
| 67. |
………….suggests that each communication going up or coming down must flow through each position in the line of authority |
| A. | communication pattern |
| B. | horizontal communications |
| C. | scalar chain |
| D. | none of these |
| Answer» C. scalar chain | |
| 68. |
Management can be considered as……………….. |
| A. | exact science |
| B. | inexact science |
| C. | psuedo science |
| D. | b or c |
| Answer» D. b or c | |
| 69. |
…………………..is that phase of business enterprise that concerns itself with the overall determination of institutional objectives and the policies necessary to be followed in achieving those objectives. |
| A. | management |
| B. | administration |
| C. | both of these |
| D. | none |
| Answer» B. administration | |
| 70. |
……….has defined the basic problem of managing as the art of “knowing exactly what you want men to do and then see that they do it in the best and cheapest way “ |
| A. | henry fayol |
| B. | f.w. taylor |
| C. | mary parker follet |
| D. | none of these |
| Answer» B. f.w. taylor | |
| 71. |
According to functional foremanship, the speed boss, Inspector, foreman and gang boss are entrusted with the …………………aspect of work. |
| A. | planning |
| B. | organizing |
| C. | doing |
| D. | none of these |
| Answer» C. doing | |
| 72. |
…………..is undertaken to find out the one best way of doing the thing |
| A. | job analysis |
| B. | merit rating |
| C. | job enrichment |
| D. | none |
| Answer» A. job analysis | |
| 73. |
The principle of Unity of command is contrary to Taylors…………………….. |
| A. | rule of thumb |
| B. | unity of direction |
| C. | functional foremanship |
| D. | none of these |
| Answer» C. functional foremanship | |
| 74. |
According to …………..principle, each group of activities with the same objective must have one head and one plan |
| A. | unity of direction |
| B. | unity of command |
| C. | either of these |
| D. | none |
| Answer» A. unity of direction | |
| 75. |
Everything which goes to increase the importance of subordinates role is………………. |
| A. | decentralization |
| B. | centralization |
| C. | either a or b |
| D. | none |
| Answer» A. decentralization | |
| 76. |
The Book “ Functions of Executive” was written by ………………….. |
| A. | p.f. drucker |
| B. | chester barnard |
| C. | herbert simon |
| D. | none |
| Answer» B. chester barnard | |
| 77. |
………………..school of Management recognizes the existence of a centralized body of knowledge for the Management. |
| A. | system approach |
| B. | empirical |
| C. | contingency |
| D. | operational |
| Answer» D. operational | |
| 78. |
…………..school of thought has developed on the idea that there is no single best method to find solutions to Managerial problems |
| A. | system approach |
| B. | empirical |
| C. | contingency |
| D. | operational |
| Answer» C. contingency | |
| 79. |
There are……. Levels of management |
| A. | five |
| B. | three |
| C. | six |
| D. | four |
| Answer» B. three | |
| 80. |
Luther Gullick described functions of management as……… |
| A. | podscorb |
| B. | posdcorb |
| C. | pocscrob |
| D. | podsorb |
| Answer» A. podscorb | |
| 81. |
……… can be defined as the process of grouping of activities in to units and subunits for the purpose of administration |
| A. | departmentation |
| B. | span of control |
| C. | delegation |
| D. | centralisation |
| Answer» A. departmentation | |
| 82. |
. …………….is a comprehensive plan designed to implement the policy and accomplish the objectives. |
| A. | schedules |
| B. | budgets |
| C. | project |
| D. | programs. |
| Answer» D. programs. | |
| 83. |
‐‐‐‐‐‐‐‐ are the simplest and the most specific type of standing plans. |
| A. | policy |
| B. | rule |
| C. | project |
| D. | schedule. |
| Answer» B. rule | |
| 84. |
------------is the process of searching for prospective employees and stimulating them to apply for the Job. |
| A. | selection |
| B. | training |
| C. | recruitment |
| D. | induction |
| Answer» C. recruitment | |
| 85. |
---------- is considered as a negative function of management. |
| A. | selection |
| B. | recruitment |
| C. | training |
| D. | placement |
| Answer» A. selection | |
| 86. |
--------- is the process of comparing actual performance with the standard and taking corrective Action. |
| A. | controlling |
| B. | management |
| C. | planning |
| D. | co-ordination |
| Answer» A. controlling | |
| 87. |
--------- a process of integrating the interdepartmental activities as unified action towards the Achievement of the common goal of the organization. |
| A. | controlling |
| B. | directing |
| C. | co-ordination |
| D. | all of these |
| Answer» B. directing | |
| 88. |
Two Factor Theory was developed by ……………. |
| A. | mc gregor |
| B. | abraham maslow |
| C. | herzberg |
| D. | mc clelland |
| Answer» C. herzberg | |
| 89. |
Achievement Theory was developed by ………. |
| A. | mc gregor |
| B. | abraham maslow |
| C. | herzberg |
| D. | mc clelland |
| Answer» D. mc clelland | |
| 90. |
Achievement Theory is concerned with ……………….. |
| A. | affiliation |
| B. | power |
| C. | achievement |
| D. | all of these |
| Answer» D. all of these | |
| 91. |
Mc Gregor’s motivation theory is known as ……………… |
| A. | theory x and y |
| B. | two factor theory |
| C. | achievement theory |
| D. | none of these |
| Answer» A. theory x and y | |
| 92. |
…………….. is vested with negative motivation |
| A. | achievement theory |
| B. | theory x |
| C. | theory y |
| D. | all of these |
| Answer» B. theory x | |
| 93. |
The techniques and tools for organizing and co-ordinating a group of individuals working towards a common goal |
| A. | performance management |
| B. | team management |
| C. | performance appraisal |
| D. | none of these |
| Answer» B. team management | |
| 94. |
……….. Communication is also known as Grape wine |
| A. | formal |
| B. | informal |
| C. | lateral |
| D. | none of these |
| Answer» B. informal | |
| 95. |
……… approach of management heavily concentrates on People aspect of management |
| A. | human relation |
| B. | system |
| C. | empirical |
| D. | management science |
| Answer» A. human relation | |
| 96. |
………….. developed MBO |
| A. | henry fayol |
| B. | rensis likert |
| C. | michael porter |
| D. | peter f drucker |
| Answer» D. peter f drucker | |
| 97. |
MBO gives emphasis on ……………. |
| A. | top management |
| B. | middle management |
| C. | objectives |
| D. | lower management |
| Answer» C. objectives | |
| 98. |
MBO establishes a ………………… |
| A. | community of interest |
| B. | centralized organization |
| C. | rigid organisation structure |
| D. | all of these |
| Answer» A. community of interest | |
| 99. |
According to Fayol , the principles of Management are………………. |
| A. | rigid |
| B. | flexible |
| C. | a or b |
| D. | none of the above |
| Answer» B. flexible | |
| 100. |
………..is the right of a superior to give orders to subordinates, take decisions etc. |
| A. | authority |
| B. | responsibility |
| C. | accountability |
| D. | none |
| Answer» A. authority | |
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