| 1. |
Which of the following functions is not a core function of an organization |
| A. | The accounting and finance function |
| B. | The marketing (including sale) function |
| C. | The operation function |
| D. | The product or service development function |
| Answer» A. The accounting and finance function | |
| 2. |
Most operation produce a mixture of both products and services which of the following business is closest to producing ‘pure’ services ? |
| A. | IT company |
| B. | Counselor /therapist |
| C. | Steel company |
| D. | A restaurant |
| Answer» B. Counselor /therapist | |
| 3. |
Operations can be classified according to their volume and variety of production as well as the degree of variation & visibility . Which of the following operations would be classified as high volume , low variety ? |
| A. | A front office bank |
| B. | A family doctor |
| C. | A carpenter |
| D. | A fast food restaurant |
| Answer» D. A fast food restaurant | |
| 4. |
Which of the following activities is not a direct responsibility of operations management? |
| A. | Developing an operations strategy for the operation |
| B. | Planning & controlling the operations |
| C. | Determining the exact mix of products and services that customers will want |
| D. | Designing the operations products , services & process |
| Answer» C. Determining the exact mix of products and services that customers will want | |
| 5. |
Operations can be classified according to the degree of variations in demand and visibility of the operations as well as their volume and variety of production which of the following operations would be classified as high variation & high visibility ? |
| A. | A front office staff |
| B. | A family doctor |
| C. | A carpenter |
| D. | A fast food restaurant |
| Answer» B. A family doctor | |
| 6. |
Which of the following would not be normally be considered a general characteristics of a service? |
| A. | Production and consumption are simultaneous |
| B. | Low contact service can often be made more efficient than high contract |
| C. | Production and consumption can always be spatially separated |
| D. | Many services involve both tangible & intangible outputs |
| Answer» C. Production and consumption can always be spatially separated | |
| 7. |
Which of the following would not be normally considered as a key feature of operations management? |
| A. | Most new technology is implemented |
| B. | World class operations can give an organization competitive advantage |
| C. | Operations researches mathematical techniques for optimizing process |
| D. | Operations is the part of an organization which creates wealth through the management of the transformation process |
| Answer» D. Operations is the part of an organization which creates wealth through the management of the transformation process | |
| 8. |
Which of the following is the least likely decision to be made by operations managers ? |
| A. | Selecting the locations and layout of a facility |
| B. | Designing and improving the jobs of the workspace |
| C. | How to use quality techniques to reduce waste |
| D. | Deciding which market areas to manufacture products for |
| Answer» D. Deciding which market areas to manufacture products for | |
| 9. |
Operations management is applicable |
| A. | Mostly to the service sector |
| B. | To services exclusively |
| C. | Mostly to the manufacturing sector |
| D. | To the manufacturing & service sectors |
| Answer» C. Mostly to the manufacturing sector | |
| 10. |
The field of operations management is shaped by advances in which of the following fields? |
| A. | Chemistry and physics |
| B. | Industrial engineering & management science |
| C. | Biology and anatomy |
| D. | Information science |
| Answer» B. Industrial engineering & management science | |
| 11. |
The five element in the management process are |
| A. | Plan ,direct , update, lead & surprise |
| B. | Accounting /finance , marketing, operations and management |
| C. | Organize , plan , control, staff and manage |
| D. | Plan, organize, staff , lead and control |
| Answer» C. Organize , plan , control, staff and manage | |
| 12. |
The responsibilities of the operations manager include |
| A. | Planning , organizing , staffing , procuring and reviewing |
| B. | Forecasting , designing , planning , organizing , and controlling |
| C. | Forecasting , designing ,operating , procuring , and reviewing |
| D. | Planning , organizing , staffing , leading , and controlling |
| Answer» D. Planning , organizing , staffing , leading , and controlling | |
| 13. |
Which of the following is not an element of management process |
| A. | Pricing |
| B. | Staffing |
| C. | Planning |
| D. | Controlling |
| Answer» A. Pricing | |
| 14. |
Which of the following illustrate an activity that does not add value? |
| A. | Training employees |
| B. | Ordering parts from a supplier |
| C. | Making a part |
| D. | Accumulating parts in front of the next work centre |
| Answer» D. Accumulating parts in front of the next work centre | |
| 15. |
Which of the following statements regarding a pull system is true ? |
| A. | Large lots are pulled from upstream stations |
| B. | Work is pulled to the downstream work stations before it is actually needed |
| C. | Manufacturing cycle time is increased |
| D. | Problems become more obvious |
| Answer» D. Problems become more obvious | |
| 16. |
Which one of the following is a concern expressed by suppliers ? |
| A. | Elimination of in plant inventory |
| B. | Delivery to the point of use |
| C. | Production with zero defects |
| D. | Large lot sizes |
| Answer» C. Production with zero defects | |
| 17. |
Reduction of in-transit inventory encouraged through use of |
| A. | Supplier location near plants |
| B. | Low cost , global suppliers |
| C. | Low carrying cost |
| D. | Use of trains , not trucks |
| Answer» A. Supplier location near plants | |
| 18. |
Which of the following is not a benefit of small production lots ? |
| A. | Work in process inventory is smaller |
| B. | Fewer setups |
| C. | Workstation can be placed closed together |
| D. | Manufacturing cycle time is shorter |
| Answer» B. Fewer setups | |
| 19. |
Flexible manufacturing systems (FMS) are reported to have a number of benefits . which is not a reported benefits of FMS? |
| A. | Increased quality |
| B. | More flexible than the manufacturing systems they replace |
| C. | Lead time and throughout time reduction |
| D. | Increased utilization |
| Answer» B. More flexible than the manufacturing systems they replace | |
| 20. |
Process technologies differ in their flexibility capabilities and economics and will therefore be appropriate for different parts of the volume – variety matrix. Flexible manufacturing systems are usually |
| A. | Low variety , mid volume |
| B. | Mid variety , high volume |
| C. | Mid variety , mid volume |
| D. | High variety , low volume |
| Answer» C. Mid variety , mid volume | |
| 21. |
What do flexible manufacturing systems (FMS) do? |
| A. | Moves materials between opportunities |
| B. | Moves and manipulates products , parts on tolls |
| C. | Co-ordinates the whole process of manufacturing and manufactures a part, components or products |
| D. | Completely manufactures a range of components without significant human inventions during the processing |
| Answer» D. Completely manufactures a range of components without significant human inventions during the processing | |
| 22. |
Which of the following is true regarding forward scheduling? Forward scheduling is the scheduling of |
| A. | The end items or finished products |
| B. | Jobs as soon as the requirements are known |
| C. | The start items or component parts |
| D. | The final operations first beginning with the due date |
| Answer» B. Jobs as soon as the requirements are known | |
| 23. |
Which of the following best describes how short term schedules are prepared? short term schedules are prepared |
| A. | Directly from the aggregate plans |
| B. | Directly from the capacity plans |
| C. | From inventory records for items that have been used up |
| D. | From master schedules which are derived from aggregate plans |
| Answer» D. From master schedules which are derived from aggregate plans | |
| 24. |
Which scheduling technique should be employed when due dates are important for a job order ? |
| A. | Forward scheduling |
| B. | Loading |
| C. | Dispatching |
| D. | Backward scheduling |
| Answer» D. Backward scheduling | |
| 25. |
Which of the following is not effectiveness criterion for scheduling? |
| A. | Maximizing flow time |
| B. | Maximizing completion time |
| C. | Minimizing WIP inventory |
| D. | Maximizing utilization |
| Answer» A. Maximizing flow time | |
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