McqMate
| 301. |
Type of listening in which we learn to discern the difference in sounds. |
| A. | Discriminative listening |
| B. | Biased listening |
| C. | Evaluative listening |
| D. | Appreciative listening |
| Answer» A. Discriminative listening | |
| 302. |
In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message. |
| A. | Discriminative listening |
| B. | Biased listening |
| C. | Evaluative listening |
| D. | Appreciative listening |
| Answer» B. Biased listening | |
| 303. |
.......is also referred to as critical/judgmental listening |
| A. | Discriminative listening |
| B. | Biased listening |
| C. | Evaluative listening |
| D. | Appreciative listening |
| Answer» C. Evaluative listening | |
| 304. |
--------------- takes place when you listen to only those things that you want to hear or to those that you interested |
| A. | Discriminative listening |
| B. | Biased listening |
| C. | Selective Listening |
| D. | Appreciative listening |
| Answer» D. Appreciative listening | |
| 305. |
In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss. |
| A. | Chain |
| B. | Circular |
| C. | Inverted V |
| D. | Wheel |
| Answer» C. Inverted V | |
| 306. |
............... Involves how we arrange personal space and what we arrange in it |
| A. | Kinesics |
| B. | Proxemics |
| C. | Time language |
| D. | Paralanguage |
| Answer» B. Proxemics | |
| 307. |
. ..................... is the study of body physical movements. |
| A. | Kinesics |
| B. | Proxemics |
| C. | Time language |
| D. | Paralanguage |
| Answer» A. Kinesics | |
| 308. |
It involves how we say something in different pitch, tone and voice modulation such as slow or fast. |
| A. | Kinesics |
| B. | Proxemics |
| C. | Time language |
| D. | Paralanguage |
| Answer» D. Paralanguage | |
| 309. |
.................. are our body parts especially arms, legs, hands and head convey meaning. |
| A. | Gestures |
| B. | Proxemics |
| C. | Time language |
| D. | Paralanguage |
| Answer» A. Gestures | |
| 310. |
Small cards that contain the important points of presentation is known as: |
| A. | Hand-outs |
| B. | Cue-cards |
| C. | Attention grabbers |
| D. | None of these |
| Answer» A. Hand-outs | |
| 311. |
Different components of the presentation that attract the attention of audience are: |
| A. | Hand-outs |
| B. | Cue-cards |
| C. | Attention grabbers |
| D. | None of these |
| Answer» C. Attention grabbers | |
| 312. |
Materials distributed to the audience to supplement the contents of the presentation is: |
| A. | Hand-outs |
| B. | Cue-cards |
| C. | Attention grabbers |
| D. | None of these |
| Answer» A. Hand-outs | |
| 313. |
Which of the following is / are 7 Cs of presentation? |
| A. | Clarity |
| B. | Conciseness |
| C. | Candidness |
| D. | All the above |
| Answer» D. All the above | |
| 314. |
Which of the following is /are not 7Cs of presentation? |
| A. | Clarity |
| B. | Consideration |
| C. | Concreteness |
| D. | Collectiveness |
| Answer» D. Collectiveness | |
| 315. |
Our purpose in a ------------ presentation is to convince your listeners to accept your proposal |
| A. | Informative |
| B. | Persuasive |
| C. | Image building |
| D. | Multipurpose |
| Answer» C. Image building | |
| 316. |
Our purpose in a ---------- presentation is to move your audience to take your suggested action. |
| A. | Informative |
| B. | Persuasive |
| C. | Image building |
| D. | Decision making |
| Answer» B. Persuasive | |
| 317. |
--------- in communication increases credibility of the sender of message |
| A. | Clarity |
| B. | Correctness |
| C. | Concreteness |
| D. | Consideration |
| Answer» C. Concreteness | |
| 318. |
---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged. |
| A. | Informative |
| B. | Persuasive |
| C. | Image building |
| D. | Decision making |
| Answer» A. Informative | |
| 319. |
Evaluation Parameters of Group discussion includes: |
| A. | Personality |
| B. | Communication |
| C. | Leadership |
| D. | All the above |
| Answer» D. All the above | |
| 320. |
-------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives. |
| A. | Presentation |
| B. | Group discussion |
| C. | Group interview |
| D. | All of these |
| Answer» B. Group discussion | |
| 321. |
A................ focuses on your skills and experience, rather than on your chronological work history |
| A. | Functional resume |
| B. | Mini resume |
| C. | Combination resume |
| D. | Chronological resume |
| Answer» A. Functional resume | |
| 322. |
A --------- Starts by listing your work history, with the most recent position listed first. |
| A. | Functional resume |
| B. | Mini resume |
| C. | Combination resume |
| D. | Chronological resume |
| Answer» D. Chronological resume | |
| 323. |
Curriculum vitae is known as- |
| A. | Personal profile |
| B. | Personal data sheet |
| C. | Qualification sheet |
| D. | All the above |
| Answer» D. All the above | |
| 324. |
-------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies. |
| A. | Manuals |
| B. | Memos |
| C. | Letters |
| D. | All the above |
| Answer» A. Manuals | |
| 325. |
............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues; |
| A. | Manuals |
| B. | Memos |
| C. | Letters |
| D. | Circulars |
| Answer» A. Manuals | |
| 326. |
--------------- is also known as Non-directed interview. |
| A. | Structured |
| B. | Unstructured |
| C. | Depth |
| D. | Exit |
| Answer» B. Unstructured | |
| 327. |
Formal Interview is also known as............. |
| A. | Planned interview |
| B. | Unstructured interview |
| C. | Group interview |
| D. | None of these |
| Answer» A. Planned interview | |
| 328. |
A ----------- letter should be organized like sales letter |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | All the above |
| Answer» C. Application letter | |
| 329. |
A ----------- is also known as a ’cover letter’ |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Sales letter |
| Answer» C. Application letter | |
| 330. |
------------ is a document sent with your resume to provide additional information on your skills and experience. |
| A. | Hand-outs |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Sales letter |
| Answer» B. Curriculum vitae | |
| 331. |
A synopsis of the most relevant professional experiences you have for the particular job for which you are applying. |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Hand-outs |
| Answer» A. Resume | |
| 332. |
A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations. |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Hand-outs |
| Answer» B. Curriculum vitae | |
| 333. |
. ------------ is an assigned communication for a purpose and for specific receiver or reader. |
| A. | Report |
| B. | Memos |
| C. | Letters |
| D. | Circulars |
| Answer» A. Report | |
| 334. |
Business Letters that please the receiver are called |
| A. | Good news letter |
| B. | Praising letter |
| C. | Routine letter |
| D. | All the above. |
| Answer» B. Praising letter | |
| 335. |
The business letter that neither please nor displease the receiver, but are received with interest are known as |
| A. | Good news letter |
| B. | Praising letter |
| C. | Routine letter |
| D. | All the above. |
| Answer» C. Routine letter | |
| 336. |
The word “memo” is a short form for : |
| A. | Memory |
| B. | Memorizing |
| C. | Memorandum |
| D. | Members order |
| Answer» C. Memorandum | |
| 337. |
Memo is derived from a Latin word which means : |
| A. | A thing which must be remembered |
| B. | A thing which must be memorized |
| C. | A thing which must be written |
| D. | A thing which must be communicated |
| Answer» A. A thing which must be remembered | |
| 338. |
One characteristic of a memo is : |
| A. | Formal |
| B. | Tool for external communication |
| C. | Concise |
| D. | Pretentious |
| Answer» A. Formal | |
| 339. |
All the following are principles of business letter writing, except: |
| A. | Consideration |
| B. | Correctness |
| C. | Conciseness |
| D. | Concurrency |
| Answer» D. Concurrency | |
| 340. |
Which of the following is not a compulsory part of a business letter? |
| A. | Salutation |
| B. | Close |
| C. | Attention line |
| D. | Body |
| Answer» B. Close | |
| 341. |
The quality of a report is determined mainly by: |
| A. | The language of the report |
| B. | The visual aspects |
| C. | The length of the report |
| D. | The accuracy of the data |
| Answer» D. The accuracy of the data | |
| 342. |
A resume summarizes the following: |
| A. | Strengths and weaknesses |
| B. | Personality |
| C. | Education and experience |
| D. | Hobbies |
| Answer» C. Education and experience | |
| 343. |
Which of the following is characteristic of a chronological resume? |
| A. | Appropriate for experienced candidates |
| B. | Mentions most recent job or qualification first |
| C. | Appropriate when education and experience are unrelated to the job applied for |
| D. | Both a & b |
| Answer» D. Both a & b | |
| 344. |
The main purpose of a group discussion is to measure: |
| A. | Knowledge |
| B. | Personality |
| C. | Group communication skills |
| D. | Leadership skills |
| Answer» C. Group communication skills | |
| 345. |
The primary role of a moderator is to: |
| A. | Facilitate the smooth functioning of the GD |
| B. | Keep track of time |
| C. | Announce the GD topic |
| D. | Interfere during the GD |
| Answer» A. Facilitate the smooth functioning of the GD | |
| 346. |
Arriving ahead of time for a meeting is an example of : |
| A. | Feedback |
| B. | body language |
| C. | Non-verbal communication |
| D. | Verbal communication |
| Answer» C. Non-verbal communication | |
| 347. |
The message sent is not always the same as the meaning attached to the message. This is because of the: |
| A. | Wrong sender |
| B. | Wrong medium |
| C. | Faulty message |
| D. | Inaccurate decoding |
| Answer» D. Inaccurate decoding | |
| 348. |
Wrong decoding means: |
| A. | Badly worded message |
| B. | Message sent to wrong receiver |
| C. | Interpreted meaning is different from intended message |
| D. | Message sent by wrong sender |
| Answer» C. Interpreted meaning is different from intended message | |
| 349. |
Consideration in a business letter means: |
| A. | Stressing the “me” attitude |
| B. | Using first person pronouns |
| C. | Stressing the “you” attitude |
| D. | Appealing to the sender’s interest |
| Answer» C. Stressing the “you” attitude | |
| 350. |
The resume should be written before the job application letter because: |
| A. | The resume is seen first |
| B. | The resume helps to decide what to highlight in the letter |
| C. | The resume is more important than the letter |
| D. | Most employers do not read application letters |
| Answer» C. The resume is more important than the letter | |
| 351. |
A GD is highly structured because: |
| A. | It is coordinated by a moderator |
| B. | It measures group communication skills |
| C. | Members have to listen to the views of others |
| D. | The topic, time and number of participants are all decided in advance |
| Answer» D. The topic, time and number of participants are all decided in advance | |
| 352. |
Which of the following indicates the correct sequence of the elements of communication in the communication process? |
| A. | Sender, Receiver, Channel, Message, Feedback |
| B. | Receiver, Feedback, Sender, Message, Channel |
| C. | Sender, Channel, Message, feedback, Receiver |
| D. | Sender, Message, Channel, Receiver, Feedback |
| Answer» D. Sender, Message, Channel, Receiver, Feedback | |
| 353. |
Which of the following is/are barriers of listening? |
| A. | Sluggishness |
| B. | Premature evaluation |
| C. | External distractions |
| D. | All of these. |
| Answer» D. All of these. | |
| 354. |
----------listening occurs when you go beyond what is being said and try to fathom what is not being said. |
| A. | Deep |
| B. | Passive |
| C. | Full |
| D. | Discriminative |
| Answer» A. Deep | |
| 355. |
Four essential elements of good listening process are: |
| A. | Attention, Hear, Understand, Respond |
| B. | Attention, Hear, Understand, Remember |
| C. | Accept, Hear, Update, Remember |
| D. | Adopt, Hear, Understand, Respond |
| Answer» B. Attention, Hear, Understand, Remember | |
| 356. |
An important function of -------- listening is to build a rapport with another person |
| A. | Deep listening |
| B. | False listening |
| C. | Relationship listening |
| D. | None of these. |
| Answer» C. Relationship listening | |
| 357. |
"The concept the individual has of himself as a physical, social and spiritual or moral being" is: |
| A. | Self esteem |
| B. | Self perception |
| C. | Self concept |
| D. | Stereo typing |
| Answer» C. Self concept | |
| 358. |
----------- is a person's belief about his' or her chances of successfully accomplishing a specific task. |
| A. | Self esteem |
| B. | Self perception |
| C. | Self concept |
| D. | Self Efficacy |
| Answer» D. Self Efficacy | |
| 359. |
Which of the following is not a component of attitude? |
| A. | Affective |
| B. | Cognitive |
| C. | Openness |
| D. | Intentional |
| Answer» C. Openness | |
| 360. |
Communication meant for changing the attitude of others is known as----------- - communication. |
| A. | Directive |
| B. | Mass |
| C. | Persuasive |
| D. | All the above. |
| Answer» C. Persuasive | |
| 361. |
Chronemics is also known as------- language. |
| A. | Space |
| B. | Time |
| C. | Body |
| D. | Eye |
| Answer» B. Time | |
| 362. |
---------- is the interpretation of sensory data so as to gather meaningful ideas. |
| A. | Sensation |
| B. | Retention |
| C. | Perception |
| D. | Cognition |
| Answer» C. Perception | |
| 363. |
Transactional analysis (TA) was developed by: |
| A. | Elton Mayo |
| B. | Weber |
| C. | Maslow |
| D. | Eric Berne |
| Answer» D. Eric Berne | |
| 364. |
------------ Means how our voice stress, pause, sigh etc.communicates. |
| A. | Paralanguage |
| B. | Body language |
| C. | Gestures |
| D. | Proxemics |
| Answer» A. Paralanguage | |
| 365. |
------------ tells how our body communicates. |
| A. | Paralanguage |
| B. | Kinesics |
| C. | Chronemics |
| D. | Proxemics |
| Answer» B. Kinesics | |
| 366. |
--------- is talking to oneself in one’s own mind such as soliloquies, asides in dramatic work etc. |
| A. | Dialogue |
| B. | Interpersonal communication |
| C. | Intrapersonal communication |
| D. | Unilateral communication. |
| Answer» C. Intrapersonal communication | |
| 367. |
--- -----is exchange of messages between two persons such as conversation, dialogue, interview etc. |
| A. | Soliloquies |
| B. | Interpersonal communication |
| C. | Intrapersonal communication |
| D. | Mass communication. |
| Answer» B. Interpersonal communication | |
| 368. |
Class room teaching and directors meeting are the examples of : |
| A. | Mass communication |
| B. | Intrapersonal communication |
| C. | Group communication |
| D. | All of these. |
| Answer» C. Group communication | |
| 369. |
Communication through news papers and television are known as: |
| A. | Group communication |
| B. | Interpersonal communication |
| C. | Mass communication |
| D. | None of these. |
| Answer» C. Mass communication | |
| 370. |
In ----------speakers’ choice of words unintentionally communicates something more than what the actual words state. |
| A. | Unintended communication |
| B. | Meta communication |
| C. | Active communication |
| D. | Fathom communication |
| Answer» B. Meta communication | |
| 371. |
---------- communication refers to the communication between a superior and a subordinate through scalar chain. |
| A. | Wheel communication |
| B. | Chain communication |
| C. | Circular communication |
| D. | Free flow communication. |
| Answer» B. Chain communication | |
| 372. |
In ------------ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub. |
| A. | Wheel communication |
| B. | Chain communication |
| C. | Circular communication |
| D. | Free flow communication. |
| Answer» A. Wheel communication | |
| 373. |
This communication takes place among the members of a group where every member of a group can communicate with the nearest two members. |
| A. | Wheel communication |
| B. | Chain communication |
| C. | Circular communication |
| D. | Free flow communication. |
| Answer» C. Circular communication | |
| 374. |
In ---------- form of communication, a subordinate is permitted to communicate with the boss of his boss. |
| A. | Wheel |
| B. | Chain |
| C. | Circular |
| D. | Inverted “V” |
| Answer» D. Inverted “V” | |
| 375. |
Any letter designed and directed to the exchange of information connected with trade and trade related activities is known as: |
| A. | Business Report |
| B. | Business enquiry |
| C. | Business letter |
| D. | Business memos |
| Answer» C. Business letter | |
| 376. |
Which of the following is not a type of business letter? |
| A. | Business enquiry |
| B. | Sales letter |
| C. | Quotations |
| D. | Reference letter. |
| Answer» D. Reference letter. | |
| 377. |
Which of the following is/are business letters? |
| A. | Refusal letter |
| B. | Customer relation letter |
| C. | Order status letter |
| D. | All of these. |
| Answer» D. All of these. | |
| 378. |
Comparing to resume,------------ is more academic oriented. |
| A. | Cover letter |
| B. | Interview |
| C. | Curriculum Vitae |
| D. | Bio-data |
| Answer» C. Curriculum Vitae | |
| 379. |
----------is a kind of written announcement that is distributed to a large number of people to convey any commercial or non-commercial message at minimum time, costs and efforts. |
| A. | Memo |
| B. | Notice |
| C. | Circular |
| D. | Publicity |
| Answer» C. Circular | |
| 380. |
In ------------- layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message. |
| A. | Full block |
| B. | Semi-block |
| C. | Simplified |
| D. | All the above. |
| Answer» A. Full block | |
| 381. |
The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know. |
| A. | Report |
| B. | Memos |
| C. | Letters |
| D. | Circulars |
| Answer» A. Report | |
| 382. |
Which of the following is /are element of body of a business report? |
| A. | Glossary |
| B. | Cover letter |
| C. | Recommendation |
| D. | Executive summery |
| Answer» C. Recommendation | |
| 383. |
Which of the following is not an element of front matters of business report? |
| A. | Introduction |
| B. | Cover letter |
| C. | Acknowledgement |
| D. | Table of contents |
| Answer» A. Introduction | |
| 384. |
Which of the following is not an element of back matters of business report? |
| A. | Appendix |
| B. | List of references |
| C. | Bibliography |
| D. | Conclusion |
| Answer» D. Conclusion | |
| 385. |
. Which of the following is not a basic part of report? |
| A. | Introduction |
| B. | Discussion |
| C. | Executive summery |
| D. | Glossary |
| Answer» D. Glossary | |
| 386. |
. Which of the following is a basic part of report? |
| A. | Cover |
| B. | Recommendation |
| C. | Title page |
| D. | Glossary |
| Answer» B. Recommendation | |
| 387. |
------------ indicates the hierarchy of topics and their sequences. |
| A. | Appendix |
| B. | List of references |
| C. | Bibliography |
| D. | Table of contents |
| Answer» D. Table of contents | |
| 388. |
A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words |
| A. | Appendix |
| B. | List of references |
| C. | Bibliography |
| D. | Glossary |
| Answer» D. Glossary | |
| 389. |
Which is NOT one of the three purposes for giving oral presentations? |
| A. | To persuade |
| B. | To debate |
| C. | To build goodwill |
| D. | To inform |
| Answer» B. To debate | |
| 390. |
Denotations and Connotations are ------------ barriers in communication process. |
| A. | Physical barriers |
| B. | Semantic barriers |
| C. | Encoding barriers |
| D. | Technical barriers |
| Answer» B. Semantic barriers | |
Done Reading?