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301. |
Type of listening in which we learn to discern the difference in sounds. |
A. | Discriminative listening |
B. | Biased listening |
C. | Evaluative listening |
D. | Appreciative listening |
Answer» A. Discriminative listening |
302. |
In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message. |
A. | Discriminative listening |
B. | Biased listening |
C. | Evaluative listening |
D. | Appreciative listening |
Answer» B. Biased listening |
303. |
.......is also referred to as critical/judgmental listening |
A. | Discriminative listening |
B. | Biased listening |
C. | Evaluative listening |
D. | Appreciative listening |
Answer» C. Evaluative listening |
304. |
--------------- takes place when you listen to only those things that you want to hear or to those that you interested |
A. | Discriminative listening |
B. | Biased listening |
C. | Selective Listening |
D. | Appreciative listening |
Answer» D. Appreciative listening |
305. |
In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss. |
A. | Chain |
B. | Circular |
C. | Inverted V |
D. | Wheel |
Answer» C. Inverted V |
306. |
............... Involves how we arrange personal space and what we arrange in it |
A. | Kinesics |
B. | Proxemics |
C. | Time language |
D. | Paralanguage |
Answer» B. Proxemics |
307. |
. ..................... is the study of body physical movements. |
A. | Kinesics |
B. | Proxemics |
C. | Time language |
D. | Paralanguage |
Answer» A. Kinesics |
308. |
It involves how we say something in different pitch, tone and voice modulation such as slow or fast. |
A. | Kinesics |
B. | Proxemics |
C. | Time language |
D. | Paralanguage |
Answer» D. Paralanguage |
309. |
.................. are our body parts especially arms, legs, hands and head convey meaning. |
A. | Gestures |
B. | Proxemics |
C. | Time language |
D. | Paralanguage |
Answer» A. Gestures |
310. |
Small cards that contain the important points of presentation is known as: |
A. | Hand-outs |
B. | Cue-cards |
C. | Attention grabbers |
D. | None of these |
Answer» A. Hand-outs |
311. |
Different components of the presentation that attract the attention of audience are: |
A. | Hand-outs |
B. | Cue-cards |
C. | Attention grabbers |
D. | None of these |
Answer» C. Attention grabbers |
312. |
Materials distributed to the audience to supplement the contents of the presentation is: |
A. | Hand-outs |
B. | Cue-cards |
C. | Attention grabbers |
D. | None of these |
Answer» A. Hand-outs |
313. |
Which of the following is / are 7 Cs of presentation? |
A. | Clarity |
B. | Conciseness |
C. | Candidness |
D. | All the above |
Answer» D. All the above |
314. |
Which of the following is /are not 7Cs of presentation? |
A. | Clarity |
B. | Consideration |
C. | Concreteness |
D. | Collectiveness |
Answer» D. Collectiveness |
315. |
Our purpose in a ------------ presentation is to convince your listeners to accept your proposal |
A. | Informative |
B. | Persuasive |
C. | Image building |
D. | Multipurpose |
Answer» C. Image building |
316. |
Our purpose in a ---------- presentation is to move your audience to take your suggested action. |
A. | Informative |
B. | Persuasive |
C. | Image building |
D. | Decision making |
Answer» B. Persuasive |
317. |
--------- in communication increases credibility of the sender of message |
A. | Clarity |
B. | Correctness |
C. | Concreteness |
D. | Consideration |
Answer» C. Concreteness |
318. |
---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged. |
A. | Informative |
B. | Persuasive |
C. | Image building |
D. | Decision making |
Answer» A. Informative |
319. |
Evaluation Parameters of Group discussion includes: |
A. | Personality |
B. | Communication |
C. | Leadership |
D. | All the above |
Answer» D. All the above |
320. |
-------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives. |
A. | Presentation |
B. | Group discussion |
C. | Group interview |
D. | All of these |
Answer» B. Group discussion |
321. |
A................ focuses on your skills and experience, rather than on your chronological work history |
A. | Functional resume |
B. | Mini resume |
C. | Combination resume |
D. | Chronological resume |
Answer» A. Functional resume |
322. |
A --------- Starts by listing your work history, with the most recent position listed first. |
A. | Functional resume |
B. | Mini resume |
C. | Combination resume |
D. | Chronological resume |
Answer» D. Chronological resume |
323. |
Curriculum vitae is known as- |
A. | Personal profile |
B. | Personal data sheet |
C. | Qualification sheet |
D. | All the above |
Answer» D. All the above |
324. |
-------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies. |
A. | Manuals |
B. | Memos |
C. | Letters |
D. | All the above |
Answer» A. Manuals |
325. |
............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues; |
A. | Manuals |
B. | Memos |
C. | Letters |
D. | Circulars |
Answer» A. Manuals |
326. |
--------------- is also known as Non-directed interview. |
A. | Structured |
B. | Unstructured |
C. | Depth |
D. | Exit |
Answer» B. Unstructured |
327. |
Formal Interview is also known as............. |
A. | Planned interview |
B. | Unstructured interview |
C. | Group interview |
D. | None of these |
Answer» A. Planned interview |
328. |
A ----------- letter should be organized like sales letter |
A. | Resume |
B. | Curriculum vitae |
C. | Application letter |
D. | All the above |
Answer» C. Application letter |
329. |
A ----------- is also known as a ’cover letter’ |
A. | Resume |
B. | Curriculum vitae |
C. | Application letter |
D. | Sales letter |
Answer» C. Application letter |
330. |
------------ is a document sent with your resume to provide additional information on your skills and experience. |
A. | Hand-outs |
B. | Curriculum vitae |
C. | Application letter |
D. | Sales letter |
Answer» B. Curriculum vitae |
331. |
A synopsis of the most relevant professional experiences you have for the particular job for which you are applying. |
A. | Resume |
B. | Curriculum vitae |
C. | Application letter |
D. | Hand-outs |
Answer» A. Resume |
332. |
A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations. |
A. | Resume |
B. | Curriculum vitae |
C. | Application letter |
D. | Hand-outs |
Answer» B. Curriculum vitae |
333. |
. ------------ is an assigned communication for a purpose and for specific receiver or reader. |
A. | Report |
B. | Memos |
C. | Letters |
D. | Circulars |
Answer» A. Report |
334. |
Business Letters that please the receiver are called |
A. | Good news letter |
B. | Praising letter |
C. | Routine letter |
D. | All the above. |
Answer» B. Praising letter |
335. |
The business letter that neither please nor displease the receiver, but are received with interest are known as |
A. | Good news letter |
B. | Praising letter |
C. | Routine letter |
D. | All the above. |
Answer» C. Routine letter |
336. |
The word “memo” is a short form for : |
A. | Memory |
B. | Memorizing |
C. | Memorandum |
D. | Members order |
Answer» C. Memorandum |
337. |
Memo is derived from a Latin word which means : |
A. | A thing which must be remembered |
B. | A thing which must be memorized |
C. | A thing which must be written |
D. | A thing which must be communicated |
Answer» A. A thing which must be remembered |
338. |
One characteristic of a memo is : |
A. | Formal |
B. | Tool for external communication |
C. | Concise |
D. | Pretentious |
Answer» A. Formal |
339. |
All the following are principles of business letter writing, except: |
A. | Consideration |
B. | Correctness |
C. | Conciseness |
D. | Concurrency |
Answer» D. Concurrency |
340. |
Which of the following is not a compulsory part of a business letter? |
A. | Salutation |
B. | Close |
C. | Attention line |
D. | Body |
Answer» B. Close |
341. |
The quality of a report is determined mainly by: |
A. | The language of the report |
B. | The visual aspects |
C. | The length of the report |
D. | The accuracy of the data |
Answer» D. The accuracy of the data |
342. |
A resume summarizes the following: |
A. | Strengths and weaknesses |
B. | Personality |
C. | Education and experience |
D. | Hobbies |
Answer» C. Education and experience |
343. |
Which of the following is characteristic of a chronological resume? |
A. | Appropriate for experienced candidates |
B. | Mentions most recent job or qualification first |
C. | Appropriate when education and experience are unrelated to the job applied for |
D. | Both a & b |
Answer» D. Both a & b |
344. |
The main purpose of a group discussion is to measure: |
A. | Knowledge |
B. | Personality |
C. | Group communication skills |
D. | Leadership skills |
Answer» C. Group communication skills |
345. |
The primary role of a moderator is to: |
A. | Facilitate the smooth functioning of the GD |
B. | Keep track of time |
C. | Announce the GD topic |
D. | Interfere during the GD |
Answer» A. Facilitate the smooth functioning of the GD |
346. |
Arriving ahead of time for a meeting is an example of : |
A. | Feedback |
B. | body language |
C. | Non-verbal communication |
D. | Verbal communication |
Answer» C. Non-verbal communication |
347. |
The message sent is not always the same as the meaning attached to the message. This is because of the: |
A. | Wrong sender |
B. | Wrong medium |
C. | Faulty message |
D. | Inaccurate decoding |
Answer» D. Inaccurate decoding |
348. |
Wrong decoding means: |
A. | Badly worded message |
B. | Message sent to wrong receiver |
C. | Interpreted meaning is different from intended message |
D. | Message sent by wrong sender |
Answer» C. Interpreted meaning is different from intended message |
349. |
Consideration in a business letter means: |
A. | Stressing the “me” attitude |
B. | Using first person pronouns |
C. | Stressing the “you” attitude |
D. | Appealing to the sender’s interest |
Answer» C. Stressing the “you” attitude |
350. |
The resume should be written before the job application letter because: |
A. | The resume is seen first |
B. | The resume helps to decide what to highlight in the letter |
C. | The resume is more important than the letter |
D. | Most employers do not read application letters |
Answer» C. The resume is more important than the letter |
351. |
A GD is highly structured because: |
A. | It is coordinated by a moderator |
B. | It measures group communication skills |
C. | Members have to listen to the views of others |
D. | The topic, time and number of participants are all decided in advance |
Answer» D. The topic, time and number of participants are all decided in advance |
352. |
Which of the following indicates the correct sequence of the elements of communication in the communication process? |
A. | Sender, Receiver, Channel, Message, Feedback |
B. | Receiver, Feedback, Sender, Message, Channel |
C. | Sender, Channel, Message, feedback, Receiver |
D. | Sender, Message, Channel, Receiver, Feedback |
Answer» D. Sender, Message, Channel, Receiver, Feedback |
353. |
Which of the following is/are barriers of listening? |
A. | Sluggishness |
B. | Premature evaluation |
C. | External distractions |
D. | All of these. |
Answer» D. All of these. |
354. |
----------listening occurs when you go beyond what is being said and try to fathom what is not being said. |
A. | Deep |
B. | Passive |
C. | Full |
D. | Discriminative |
Answer» A. Deep |
355. |
Four essential elements of good listening process are: |
A. | Attention, Hear, Understand, Respond |
B. | Attention, Hear, Understand, Remember |
C. | Accept, Hear, Update, Remember |
D. | Adopt, Hear, Understand, Respond |
Answer» B. Attention, Hear, Understand, Remember |
356. |
An important function of -------- listening is to build a rapport with another person |
A. | Deep listening |
B. | False listening |
C. | Relationship listening |
D. | None of these. |
Answer» C. Relationship listening |
357. |
"The concept the individual has of himself as a physical, social and spiritual or moral being" is: |
A. | Self esteem |
B. | Self perception |
C. | Self concept |
D. | Stereo typing |
Answer» C. Self concept |
358. |
----------- is a person's belief about his' or her chances of successfully accomplishing a specific task. |
A. | Self esteem |
B. | Self perception |
C. | Self concept |
D. | Self Efficacy |
Answer» D. Self Efficacy |
359. |
Which of the following is not a component of attitude? |
A. | Affective |
B. | Cognitive |
C. | Openness |
D. | Intentional |
Answer» C. Openness |
360. |
Communication meant for changing the attitude of others is known as----------- - communication. |
A. | Directive |
B. | Mass |
C. | Persuasive |
D. | All the above. |
Answer» C. Persuasive |
361. |
Chronemics is also known as------- language. |
A. | Space |
B. | Time |
C. | Body |
D. | Eye |
Answer» B. Time |
362. |
---------- is the interpretation of sensory data so as to gather meaningful ideas. |
A. | Sensation |
B. | Retention |
C. | Perception |
D. | Cognition |
Answer» C. Perception |
363. |
Transactional analysis (TA) was developed by: |
A. | Elton Mayo |
B. | Weber |
C. | Maslow |
D. | Eric Berne |
Answer» D. Eric Berne |
364. |
------------ Means how our voice stress, pause, sigh etc.communicates. |
A. | Paralanguage |
B. | Body language |
C. | Gestures |
D. | Proxemics |
Answer» A. Paralanguage |
365. |
------------ tells how our body communicates. |
A. | Paralanguage |
B. | Kinesics |
C. | Chronemics |
D. | Proxemics |
Answer» B. Kinesics |
366. |
--------- is talking to oneself in one’s own mind such as soliloquies, asides in dramatic work etc. |
A. | Dialogue |
B. | Interpersonal communication |
C. | Intrapersonal communication |
D. | Unilateral communication. |
Answer» C. Intrapersonal communication |
367. |
--- -----is exchange of messages between two persons such as conversation, dialogue, interview etc. |
A. | Soliloquies |
B. | Interpersonal communication |
C. | Intrapersonal communication |
D. | Mass communication. |
Answer» B. Interpersonal communication |
368. |
Class room teaching and directors meeting are the examples of : |
A. | Mass communication |
B. | Intrapersonal communication |
C. | Group communication |
D. | All of these. |
Answer» C. Group communication |
369. |
Communication through news papers and television are known as: |
A. | Group communication |
B. | Interpersonal communication |
C. | Mass communication |
D. | None of these. |
Answer» C. Mass communication |
370. |
In ----------speakers’ choice of words unintentionally communicates something more than what the actual words state. |
A. | Unintended communication |
B. | Meta communication |
C. | Active communication |
D. | Fathom communication |
Answer» B. Meta communication |
371. |
---------- communication refers to the communication between a superior and a subordinate through scalar chain. |
A. | Wheel communication |
B. | Chain communication |
C. | Circular communication |
D. | Free flow communication. |
Answer» B. Chain communication |
372. |
In ------------ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub. |
A. | Wheel communication |
B. | Chain communication |
C. | Circular communication |
D. | Free flow communication. |
Answer» A. Wheel communication |
373. |
This communication takes place among the members of a group where every member of a group can communicate with the nearest two members. |
A. | Wheel communication |
B. | Chain communication |
C. | Circular communication |
D. | Free flow communication. |
Answer» C. Circular communication |
374. |
In ---------- form of communication, a subordinate is permitted to communicate with the boss of his boss. |
A. | Wheel |
B. | Chain |
C. | Circular |
D. | Inverted “V” |
Answer» D. Inverted “V” |
375. |
Any letter designed and directed to the exchange of information connected with trade and trade related activities is known as: |
A. | Business Report |
B. | Business enquiry |
C. | Business letter |
D. | Business memos |
Answer» C. Business letter |
376. |
Which of the following is not a type of business letter? |
A. | Business enquiry |
B. | Sales letter |
C. | Quotations |
D. | Reference letter. |
Answer» D. Reference letter. |
377. |
Which of the following is/are business letters? |
A. | Refusal letter |
B. | Customer relation letter |
C. | Order status letter |
D. | All of these. |
Answer» D. All of these. |
378. |
Comparing to resume,------------ is more academic oriented. |
A. | Cover letter |
B. | Interview |
C. | Curriculum Vitae |
D. | Bio-data |
Answer» C. Curriculum Vitae |
379. |
----------is a kind of written announcement that is distributed to a large number of people to convey any commercial or non-commercial message at minimum time, costs and efforts. |
A. | Memo |
B. | Notice |
C. | Circular |
D. | Publicity |
Answer» C. Circular |
380. |
In ------------- layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message. |
A. | Full block |
B. | Semi-block |
C. | Simplified |
D. | All the above. |
Answer» A. Full block |
381. |
The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know. |
A. | Report |
B. | Memos |
C. | Letters |
D. | Circulars |
Answer» A. Report |
382. |
Which of the following is /are element of body of a business report? |
A. | Glossary |
B. | Cover letter |
C. | Recommendation |
D. | Executive summery |
Answer» C. Recommendation |
383. |
Which of the following is not an element of front matters of business report? |
A. | Introduction |
B. | Cover letter |
C. | Acknowledgement |
D. | Table of contents |
Answer» A. Introduction |
384. |
Which of the following is not an element of back matters of business report? |
A. | Appendix |
B. | List of references |
C. | Bibliography |
D. | Conclusion |
Answer» D. Conclusion |
385. |
. Which of the following is not a basic part of report? |
A. | Introduction |
B. | Discussion |
C. | Executive summery |
D. | Glossary |
Answer» D. Glossary |
386. |
. Which of the following is a basic part of report? |
A. | Cover |
B. | Recommendation |
C. | Title page |
D. | Glossary |
Answer» B. Recommendation |
387. |
------------ indicates the hierarchy of topics and their sequences. |
A. | Appendix |
B. | List of references |
C. | Bibliography |
D. | Table of contents |
Answer» D. Table of contents |
388. |
A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words |
A. | Appendix |
B. | List of references |
C. | Bibliography |
D. | Glossary |
Answer» D. Glossary |
389. |
Which is NOT one of the three purposes for giving oral presentations? |
A. | To persuade |
B. | To debate |
C. | To build goodwill |
D. | To inform |
Answer» B. To debate |
390. |
Denotations and Connotations are ------------ barriers in communication process. |
A. | Physical barriers |
B. | Semantic barriers |
C. | Encoding barriers |
D. | Technical barriers |
Answer» B. Semantic barriers |
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