390+ Business Communication Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .

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201.	The business letter that neither please nor displease the receiver, but are received with interest are known as
A.	good news letter
B.	praising letter
C.	routine letter
D.	all the above.
Answer» C. routine letter

202.	For analysing readability of a communication, ................. is calculated
A.	fischer’s index
B.	pachees index
C.	fog index
D.	any of the above
Answer» C. fog index

203.	The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.
A.	report
B.	memos
C.	letters
D.	circulars
Answer» A. report

204.	Which of the following is /are element of body of a business report?
A.	glossary
B.	cover letter
C.	recommendation
D.	executive summery
Answer» C. recommendation

205.	Which of the following is not an element of front matters of business report?
A.	introduction
B.	cover letter
C.	acknowledgement
D.	table of contents
Answer» A. introduction

206.	Which of the following is not an element of back matters of business report?
A.	appendix
B.	list of references
C.	bibliography
D.	conclusion
Answer» D. conclusion

207.	Which of the following is not a basic part of report?
A.	introduction
B.	discussion
C.	executive summery
D.	glossary
Answer» D. glossary

208.	Which of the following is a basic part of report?
A.	cover
B.	recommendation
C.	title page
D.	glossary
Answer» B. recommendation

209.	------------ indicates the hierarchy of topics and their sequences.
A.	appendix
B.	list of references
C.	bibliography
D.	table of contents
Answer» D. table of contents

210.	A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words
A.	appendix
B.	list of references
C.	bibliography
D.	glossary
Answer» D. glossary

211.	Which is NOT one of the three purposes for giving oral presentations?
A.	to persuade
B.	to debate
C.	to build goodwill
D.	to inform
Answer» B. to debate

212.	Which of the following is an informative presentation?
A.	promoting a new service that your company is offering
B.	convincing customers to upgrade to a higher level of service
C.	demonstrating three successful sales techniques to new employees
D.	entertaining the audience to stroke the customers' egos
Answer» C. demonstrating three successful sales techniques to new employees

213.	A presentation designed to entertain and validate the audience is a(n)
A.	persuasive presentation.
B.	informative presentation.
C.	oral presentation.
D.	goodwill presentation.
Answer» D. goodwill presentation.

214.	All of the following would be examples of persuasive presentations EXCEPT
A.	selling a company's service to a new client.
B.	changing an audience's opinion to secure enough votes for an innovative new policy.
C.	stroking the audience's egos to validate their commitment to the organization.
D.	convincing upper management to accept a proposal for hiring additional personnel.
Answer» C. stroking the audience's egos to validate their commitment to the organization.

215.	Which of the following purposes of an oral presentation is specific in nature?
A.	"this presentation will cover interpersonal skills, telephone etiquette, and up selling."
B.	"this presentation will show that some departments are not providing high levels of customer service."
C.	"this presentation will cover customer service."
D.	"this presentation will explain why customers are so important to the success of the company."
Answer» A. "this presentation will cover interpersonal skills, telephone etiquette, and up selling."

216.	An oral message is preferable to a written one when one of the goals is to
A.	report many specific details of a law, policy, or procedure.
B.	present extensive or complex financial data.
C.	modifies a proposal that may not be acceptable in its original form.
D.	minimize undesirable emotions.
Answer» C. modifies a proposal that may not be acceptable in its original form.

217.	The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)
A.	powerpoint presentation.
B.	guided presentation.
C.	interactive presentation.
D.	monologue presentation.
Answer» B. guided presentation.

218.	Good strategies for planning oral presentations include all of the following EXCEPT
A.	learning about the physical conditions in which you will be speaking.
B.	analyzing the audience and adapting the message to them.
C.	incorporating proper headings and paragraph indentation.
D.	simplifying what you want to say.
Answer» C. incorporating proper headings and paragraph indentation.

219.	How many points should you limit yourself to in a typical presentation?
A.	one
B.	three
C.	eight
D.	there is no limit.
Answer» B. three

220.	Which of the following does NOT involve communicating in the workplace?
A.	answering customer letters
B.	listening to instructions
C.	lifting heavy boxes
D.	working on a team project
Answer» C. lifting heavy boxes

221.	Which of the following is an example of nonverbal communication?
A.	an online blog where employees in different cities can share ideas
B.	a company logo designed to project the organization's image
C.	an e-mail message reminding employees of an upcoming staff meeting
D.	a phone call from an attorney to a client
Answer» B. a company logo designed to project the organization's image

222.	Effective business communication
A.	decreases the number of positive responses to requests on the first try.
B.	increases reading time.
C.	increases the time that it takes disagreements to surface.
D.	builds a positive image of your organization.
Answer» D. builds a positive image of your organization.

223.	Which of the following is an example of an internal document?
A.	a performance appraisal of an employee after his first six months on the job
B.	a corporation's annual report released at the end of the year
C.	a claims adjustment letter that grants a refund to a customer for a faulty product
D.	a price quote for the purchase of new computers
Answer» D. a price quote for the purchase of new computers

224.	Which of the following is an external audience of an organization?
A.	peers
B.	superiors
C.	subordinates
D.	stockholders
Answer» D. stockholders

225.	Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to
A.	rely exclusively on spell check software programs.
B.	depend on secretaries to do all of your writing.
C.	edit and proofread your written documents carefully and more than once.
D.	have documents sent out to a professional printer to have copies made
Answer» C. edit and proofread your written documents carefully and more than once.

390+ Business Communication Solved MCQs

The business letter that neither please nor displease the receiver, but are received with interest are known as

For analysing readability of a communication, ................. is calculated

The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.

Which of the following is /are element of body of a business report?

Which of the following is not an element of front matters of business report?

Which of the following is not an element of back matters of business report?

Which of the following is not a basic part of report?

Which of the following is a basic part of report?

------------ indicates the hierarchy of topics and their sequences.

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

Which is NOT one of the three purposes for giving oral presentations?

Which of the following is an informative presentation?

A presentation designed to entertain and validate the audience is a(n)

All of the following would be examples of persuasive presentations EXCEPT

Which of the following purposes of an oral presentation is specific in nature?

An oral message is preferable to a written one when one of the goals is to

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

Good strategies for planning oral presentations include all of the following EXCEPT

How many points should you limit yourself to in a typical presentation?

Which of the following does NOT involve communicating in the workplace?

Which of the following is an example of nonverbal communication?

Effective business communication

Which of the following is an example of an internal document?

Which of the following is an external audience of an organization?

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

Writing skills for professionals in the workplace

When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:

The primary purpose of a document that is written to convince readers to change their opinions is to

Which of the following is NOT an important aspect of working in teams?

Information overload

The term “communis” derived from ___word.

Communication means ___information, feeling and thoughts, with others.

Grapevine communication is associated with _____communication.

Lateral communication is between

Audio Visual communication combines

Communication problems otherwise known as

Posters fall under _______communication.

Informal communication is otherwise known as ______ communication.

Horizontal communication flows through _______

Gestural communication is a ______

Physical Barriers to communication are ______

Communication is derived from a Latin word “Communis” which means

Communication starts with:

The number of key elements in the communication process is :

The two broad areas of communication are:

Which of the following combination is /are example/s of oral communication?

Which of the following combination is /are example/s of written communication?

Orders and directives are the example of:

Communication between HR manager and salesman is an example of:

Diagonal communication is also known as:

226.	Writing skills for professionals in the workplace
A.	are rarely used because the internet has significantly reduced the need to write
B.	are not required because secretaries do most of the writing for professionals.
C.	are not necessary since form letters and pre-designed templates are now available.
D.	are a key job requirement that is frequently listed in professional job descriptions.
Answer» D. are a key job requirement that is frequently listed in professional job descriptions.

227.	When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:
A.	ineffective results
B.	reduced workload
C.	wasted time
D.	lost goodwill
Answer» B. reduced workload

228.	The primary purpose of a document that is written to convince readers to change their opinions is to
A.	answer a question
B.	building goodwill
C.	persuade
D.	inform
Answer» C. persuade

229.	Which of the following is NOT an important aspect of working in teams?
A.	drawing on each team member's strengths
B.	resolving conflicts constructively
C.	cooperating with others
D.	assigning your work to others
Answer» D. assigning your work to others

230.	Information overload
A.	keeps people well informed and up to date
B.	forces people to be selective about the messages they open and read.
C.	is a primary purpose of informative and positive messages.
D.	ensures that people get all the important information that they need
Answer» B. forces people to be selective about the messages they open and read.

231.	The term “communis” derived from ___word.
A.	Greek.
B.	Latin.
C.	Chinese.
D.	English.
Answer» B. Latin.

232.	Communication means ___information, feeling and thoughts, with others.
A.	To receive.
B.	Exchange of.
C.	Conveying.
D.	All the above.
Answer» B. Exchange of.

233.	Grapevine communication is associated with _____communication.
A.	Formal
B.	Informal
C.	Horizontal
D.	Vertical.
Answer» B. Informal

234.	Lateral communication is between
A.	Superior and subordinate.
B.	Same cadre of personal.
C.	Subordinate and superior.
D.	Among all.
Answer» B. Same cadre of personal.

235.	Audio Visual communication combines
A.	Auditory only.
B.	Visual only.
C.	Both auditory & visual.
D.	Written.
Answer» C. Both auditory & visual.