McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
| 1. |
Indivudual concern model the style which represents a low level of concern for both self
|
| A. | Avoiding |
| B. | Dominating |
| C. | Obliging |
| D. | Compromising |
| Answer» A. Avoiding | |
| 2. |
Third party usually helps, clarifies and grounds each disputing party’s alternatives to
|
| A. | Reality testing |
| B. | Litigation |
| C. | Negotiation |
| D. | Dispute |
| Answer» A. Reality testing | |
| 3. |
A person holds_____ power when he influences others by coercing, threatening, harming
|
| A. | Reward |
| B. | Coercive |
| C. | Normative |
| D. | Expert |
| Answer» B. Coercive | |
| 4. |
Research and investigation can be examples of sources of _________power. Sol: |
| A. | Expert |
| B. | Reward |
| C. | Normative |
| D. | Democratic |
| Answer» A. Expert | |
| 5. |
A dispute between two neighbors can be example of _________power. Sol: |
| A. | Expert |
| B. | Reward |
| C. | Ecological |
| D. | Social |
| Answer» C. Ecological | |
| 6. |
Formal power is exercised in a ________manner. Sol: |
| A. | Bottom-up |
| B. | Top-down |
| C. | Horizontal |
| D. | Vertical |
| Answer» B. Top-down | |
| 7. |
The influence which is deliberate or purposive in nature may be called_____. Sol: |
| A. | Motivation |
| B. | Power |
| C. | Integration |
| D. | None of the given options |
| Answer» B. Power | |
| 8. |
Dual concern model assumes that no disputant has ________orientation. Sol: |
| A. | Positive |
| B. | Negative |
| C. | Neutral |
| D. | Zero-Sum |
| Answer» B. Negative | |
| 9. |
Negotiation in which the disputants are the only participants is called________. Sol: |
| A. | Adjudication |
| B. | Mediation |
| C. | Simple negotiation |
| D. | Facilitated negotiation |
| Answer» C. Simple negotiation | |
| 10. |
An interpersonal conflict in which no participant is aware of the divergence of goals, needs, or interests is known as__________. |
| A. | Latent conflict |
| B. | False conflict |
| C. | Cause of action |
| D. | None of the given options |
| Answer» A. Latent conflict | |
| 11. |
A conflict situation in which the disputants believe that when one disputant helps him/herself, the other disputant is also helped is_______________. |
| A. | Constructive conflict |
| B. | Competitive conflict |
| C. | Destructive conflict |
| D. | Cooperative conflict |
| Answer» D. Cooperative conflict | |
| 12. |
A situation involving actual incompatibility of needs, interests or goals is defined
|
| A. | False conflict |
| B. | True conflict |
| C. | Veridical conflict |
| D. | Both true and veridical conflict |
| Answer» D. Both true and veridical conflict | |
| 13. |
Conflict causes predictable and destructive changes in the disputant’s attitudes,
|
| A. | Perceived conflict |
| B. | Real conflict |
| C. | Escalating conflict |
| D. | Data type conflict |
| Answer» C. Escalating conflict | |
| 14. |
Meeting one party’s goals is just like promoting other party’s goals known as: Sol: |
| A. | Promotive Interdependence |
| B. | Contrient Interdependence |
| C. | Positive Interdependence |
| D. | None of the given options |
| Answer» A. Promotive Interdependence | |
| 15. |
he first step in conflict diagnosis is to describe the______________. Sol: |
| A. | Conflict |
| B. | Disputant |
| C. | Motives |
| D. | Position |
| Answer» A. Conflict | |
| 16. |
There is/are usually ___________ source /sources of any given conflict. Sol: |
| A. | Single |
| B. | Multiple |
| C. | Sole |
| D. | Distinct |
| Answer» B. Multiple | |
| 17. |
One can infer attitudes and make judgments about people and things through
|
| A. | Perception |
| B. | General attribution theory |
| C. | Stimuli |
| D. | Cognitive Structure |
| Answer» A. Perception | |
| 18. |
High levels of trust between disputants makes: Sol: |
| A. | Negotiation more efficient |
| B. | Disputants less responsive |
| C. | Decrease disputant’s willingness to try to find additional ways to trust each other |
| D. | A competitive conflict cycle more likely |
| Answer» A. Negotiation more efficient | |
| 19. |
Which type of trust is founded on control? Sol: |
| A. | Calculus-based trust |
| B. | Knowledge-based trust |
| C. | Identification-based trust |
| D. | Productive based trust |
| Answer» A. Calculus-based trust | |
| 20. |
There is a contest among all employees of organization about valuable suggestions for improving policies for employees. What type of conflict it may be? |
| A. | Constructive |
| B. | Destructive |
| C. | Competitive but constructive |
| D. | Cooperative but destructive |
| Answer» C. Competitive but constructive | |
| 21. |
All of the following are advantages of understanding the other disputant's interests
|
| A. | It helps user visualize and recognize alternate ways to meet goals |
| B. | It creates greater inflexibility in coming to settlement |
| C. | It ensures user doesn’t miss an optimal resolution |
| D. | It enables user to evaluate whether some interests could be met outside the conflict |
| Answer» B. It creates greater inflexibility in coming to settlement | |
| 22. |
Focusing only on resource aspects of a conflict leads to Sol: |
| A. | Zero-sum thinking |
| B. | A competitive approach to resolution |
| C. | A cooperative approach to resolution |
| D. | Zero-sum thinking and a competitive approach to resolution |
| Answer» D. Zero-sum thinking and a competitive approach to resolution | |
| 23. |
The meaning of language or behavior may be misunderstood, causing a _____ conflict. Sol: |
| A. | Preferences and nuisances |
| B. | Data-type |
| C. | Resource |
| D. | Communication |
| Answer» D. Communication | |
| 24. |
The conflict gamer reacts to conflict by: Sol: |
| A. | Avoiding it |
| B. | Feeling traumatized by it |
| C. | Not preparing for it |
| D. | Postponing negotiation |
| Answer» C. Not preparing for it | |
| 25. |
The form of negotiation in which the negotiation is facilitated by a neutral third party is: Sol: |
| A. | Mediation |
| B. | Agent or advocate-assisted negotiation |
| C. | Nonbinding evaluation |
| D. | Arbitration |
| Answer» A. Mediation | |
| 26. |
In dual concern model the style which represents a low level of concern for both self and other known as__________. |
| A. | Avoiding |
| B. | Dominating |
| C. | Obliging |
| D. | Compromising |
| Answer» A. Avoiding | |
| 27. |
When one disputant is forced to litigation then __________style is not possible. Sol: |
| A. | Compromising |
| B. | Integration |
| C. | Authoritative |
| D. | Avoiding |
| Answer» B. Integration | |
| 28. |
An accurate estimate of BATNA: Sol: |
| A. | Allows disputant in making irrational choices about when to continue |
| B. | negotiating, when to accept an offer, and when to stop |
| C. | Allows being unduly pressured into settlement |
| D. | Prevents team to accept a deal better than the BATNA without hesitation; |
| Answer» D. Prevents team to accept a deal better than the BATNA without hesitation; | |
| 29. |
Impressions formed about people that are based upon fitting the person into various categories are a type of impression called: |
| A. | Data processing |
| B. | Systemic processing |
| C. | Category-based processing |
| D. | Detail processing |
| Answer» C. Category-based processing | |
| 30. |
The mental processes which are used unconsciously to reinforce stereotypes include all of
|
| A. | Ignoring |
| B. | Over interpretation |
| C. | Explaining away |
| D. | All of the above are correct |
| Answer» D. All of the above are correct | |
| 31. |
When we try to associate with the information previously assumed even if we get information about a certain phenomenon, we tend to___________ in process of stereotype. |
| A. | Ignore |
| B. | Explain away |
| C. | Agree |
| D. | Challenge |
| Answer» A. Ignore | |
| 32. |
Extending a pre assumed perception and confirming it with small piece of information is which type of mental process of stereotyping? |
| A. | Selecting Weighting Processes |
| B. | Stereotype over interpretation |
| C. | Stereotype-consistent perception |
| D. | Explaining away |
| Answer» B. Stereotype over interpretation | |
| 33. |
_____________ processing is more accurate, but ________ processing is faster
|
| A. | Systematic, category-based |
| B. | Category-based, systematic |
| C. | Dual, systematic |
| D. | Group, Systematic |
| Answer» A. Systematic, category-based | |
| 34. |
The mediator’s primary function is to promote effective negotiation in: Sol: |
| A. | Facilitative mediation |
| B. | Evaluative mediation |
| C. | Nonbinding evaluations |
| D. | Mediation |
| Answer» A. Facilitative mediation | |
| 35. |
mediation: Sol: |
| A. | AThere may not be a settlement since the disputants may not come to agreement |
| B. | If there is some settlement it is permanent |
| C. | The settlement is usually verbal |
| D. | Settlements reached in mediation are not enforceable contracts |
| Answer» A. AThere may not be a settlement since the disputants may not come to agreement | |
| 36. |
An advantage of “evaluative” mediation is that it: |
| A. | Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic |
| B. | Is the best form of mediation in inducing the disputants to use principled |
| C. | negotiation |
| D. | Is the best form of mediation in improving the disputants’ relationship |
| Answer» A. Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic | |
| 37. |
) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goal of which type of mediation? |
| A. | Triage mediation |
| B. | Bargaining-based mediation |
| C. | Therapeutic mediation |
| D. | Pure mediation |
| Answer» D. Pure mediation | |
| 38. |
Which of the following types of mediation has narrow and evaluative focus? Sol: |
| A. | Triage mediation |
| B. | Bargaining-based mediation |
| C. | Pure mediation |
| D. | Therapeutic mediation |
| Answer» B. Bargaining-based mediation | |
| 39. |
)In which sort of mediation are due process problems the most likely to occur? Sol: |
| A. | Triage mediation |
| B. | Bargaining-based mediation |
| C. | Pure mediation |
| D. | Transformative mediation |
| Answer» A. Triage mediation | |
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