Chapter:

40+ Group Behaviour and Change in Orgnisation Solved MCQs

in Organisational Behaviour

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .

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1.	According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a group?
A.	performing
B.	norming
C.	reforming
D.	storming
Answer» C. reforming

discuss

2.	The phenomenon whereby an individual in a group will tend to end up agreeing with a strong majority opinion in spite of their own judgement is known as
A.	Normative influence
B.	informative influence
C.	critical mass influence
D.	bullying influence
Answer» A. Normative influence

discuss

3.	The idea that the degree to which you will be influenced by the opinion of another group member will depend on how much you identify with that person is known as
A.	reactive intransigence influence
B.	referent informational influence
C.	reconciliation of internal influence
D.	reorganizational interest influence
Answer» B. referent informational influence

discuss

4.	Which of the following is NOT suggested as an explanation for poor group motivation?
A.	lack of individual feedback
B.	lack of clear performance standards
C.	seeing that others aren’t pulling their weight
D.	latent misanthropic enjoyment of group failure
Answer» B. lack of clear performance standards

discuss

5.	The tendency whereby a group reaches a decision by trying to minimize conflict, neglecting to critically test and evaluate ideas, is termed
A.	group compromise
B.	group consensus
C.	groupthink
D.	group cohesion
Answer» C. groupthink

discuss

6.	The process whereby the presence of others is suggested to lead to individuals losing their sense of personal identity is termed
A.	DE individuation
B.	deindividualization
C.	individualization
D.	individuation
Answer» A. DE individuation

discuss

7.	The tendency whereby groups make decisions that are more extreme than the individuals’ opinions within the group is termed
A.	group polarization
B.	group cohesion
C.	group DE individuation
D.	group extremism
Answer» A. group polarization

discuss

8.	Steiner (1972) called losses in group productivity due to poor coordination
A.	disorganization losses
B.	momentum losses
C.	process losses
D.	laziness losses
Answer» C. process losses

discuss

9.	Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to be present in a group with ‘good group spirit’?
A.	flexibility of group membership
B.	the presence of distinct subgroups
C.	common purpose
D.	valuing of all group members
Answer» B. the presence of distinct subgroups

discuss

10.	The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?
A.	one person in a group usually does most of the work
B.	people in groups tend to try to get away with doing as little as possible
C.	people always perform better when they’re being watched
D.	there is usually one person in a group who will try to argue against the majority
Answer» C. people always perform better when they’re being watched

discuss

11.	Which of the following terms is used to refer to the potential negative effects of group identification that stem from processes like stigma and rejection?
A.	the Social Curse
B.	the Exclusion Hypothesis
C.	the Norm-Violation Problem
D.	the Discrimination Dilemma
Answer» A. the Social Curse

discuss

12.	The term ‘groupthink’ was coined by
A.	Janis (1972)
B.	Jarvis (1972)
C.	Jager (1972)
D.	Jarratt (1972)
Answer» A. Janis (1972)

discuss

13.	Groupthink refers to the process by which, when making decisions, the group places more importance on
A.	Reaching a cohesive agreement
B.	making a quality decision
C.	reaching a speedy decision
D.	reaching a well-evaluated decision
Answer» A. Reaching a cohesive agreement

discuss

14.	Diner’s (1980) explanation of deindividuation posited that deindividuation is the result of
A.	decreased self-awareness
B.	decreased responsibility
C.	increased anonymity
D.	increased group size
Answer» A. decreased self-awareness

discuss

15.	Group polarization refers to the tendency whereby
A.	groups make decisions that are more extreme than the individuals’ opinions
B.	conflict of individuals’ extreme opinions causes the group to side with the majority
C.	the opinions of the minority shift to the majority
D.	groups make decisions that are less extreme than the individuals’ opinions
Answer» A. groups make decisions that are more extreme than the individuals’ opinions

discuss

16.	Which of the following is NOT a type of theory seeking to explain group polarization?
A.	persuasive argument
B.	social categorization processes
C.	social comparison processes
D.	social conformity processes
Answer» D. social conformity processes

discuss

17.	Identification with social groups has been shown to lead to various psychological outcomes. Which of the following is NOT one of them?
A.	Self-esteem
B.	distinctiveness
C.	belonging
D.	narcissism
Answer» D. narcissism

discuss

18.	) According to Farfel and Turner (1979), which of the following is a primary reason for choosing to identify with a group?
A.	to avoid loneliness
B.	a fear of missing out
C.	a desire to prove loyalty to a stereotype
D.	to maintain a positive sense of self
Answer» D. to maintain a positive sense of self

discuss

19.	) The Social Cure (Jetten et al. 2009 & 2012) refers to
A.	improvements in group cohesion as a result of socializing together
B.	improvements in health and well-being as a result of identification with a group
C.	improvements in social mobility resulting from free social care provision
D.	improvements in health and well-being as a result of socialism
Answer» B. improvements in health and well-being as a result of identification with a group

discuss

20.	According to Moscovici (1980), the best way for a minority to exert influence on the majority’s opinion is to
A.	Maintain a consistent position over time
B.	express extreme opinions
C.	stress the importance of their opinion
D.	express creative opinions
Answer» A. Maintain a consistent position over time

discuss

21.	Describe the level of communication between team members:
A.	In this team, people are afraid to speak up and we do not listen to each other
B.	Everybody speaks up, but not all team members listen
C.	Everybody accurately states their view and others listen and understand what is being saidwe talk together
D.	Quite a few of the team members withhold their thoughts and don’t listen to others
Answer» C. Everybody accurately states their view and others listen and understand what is being saidwe talk together

discuss

22.	What pair are methods of making team decisions?
A.	Lack of Response & Unanimity
B.	Lack of Response & Minority Rule
C.	All Votes are Equal & Recruitment
D.	D. Feedback & Unanimity
Answer» A. Lack of Response & Unanimity

discuss

23.	Which of the following is not a stage of team development?
A.	Forming
B.	Deciding
C.	Adjourning
D.	Storming
Answer» B. Deciding

discuss

24.	Which of the following is NOT a symptom of Groupthink?
A.	Illusions of vulnerability
B.	Belief in inherent group morality
C.	Applying direct pressure to deviants
D.	Self-censorship by members
Answer» A. Illusions of vulnerability

discuss

25.	Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
A.	functional
B.	cross-functional
C.	multifunctional
D.	self-directed
Answer» C. multifunctional

discuss

26.	A group technique used to develop many ideas in a relatively short time.
A.	brainstorming
B.	compromise
C.	conflict
D.	consensus
Answer» A. brainstorming

discuss

27.	The problem-solving method in which all members of a group fully accept and support a decision.
A.	norm
B.	compromise
C.	goal
D.	consensus
Answer» D. consensus

discuss

28.	In circumstances of incremental change, strategic change is likely to be more successful if:
A.	It is imposed
B.	It is owned by the senior manager
C.	It is internalized and owned by those who will implement it
D.	It is facilitated by management consultants
Answer» C. It is internalized and owned by those who will implement it

discuss

29.	'Logical instrumentalism' can be described as:
A.	Careful design and planning
B.	Emergent
C.	Cautious resource allocation
D.	Top management rational analysis
Answer» B. Emergent

discuss

30.	Organizations that are good at developing relevant capabilities to respond to a Sol: Changing context are known as
A.	Knowing organizations
B.	Stretch organizations
C.	Learning organizations
D.	None of the given options
Answer» C. Learning organizations

discuss

31.	Which of the following contexts would most suit a transformational leader?
A.	An organization that is in trouble
B.	An organization that is performing well
C.	An organization in a stable environment
D.	An organization in a mature industry
Answer» A. An organization that is in trouble

discuss

32.	Theorists have identified two main styles of leadership. These are Sol: Transformational leadership and
A.	Transgression leadership
B.	Transactional leadership
C.	Transparent leadership
D.	Transcendental leadership
Answer» B. Transactional leadership

discuss

33.	Which of the following theories operate on a multiple entity?
A.	Life cycle and teleological theories
B.	Teleological and dialectical theories
C.	Dialectical and evolutionary theories
D.	Evolutionary and life cycle theories
Answer» C. Dialectical and evolutionary theories

discuss

34.	An approach, in which an external consultant recommends a solution to organizational problems according to technical view point, is known as:
A.	Expert system approach
B.	Devil’s advocate approach
C.	Dialectical inquiry approach
D.	External analysis approach
Answer» A. Expert system approach

discuss

35.	Organization structure primarily refers to ________
A.	how activities are coordinated & controlled
B.	how resources are allocated
C.	the location of departments and office space
D.	the policy statements developed by the firm
Answer» A. how activities are coordinated & controlled

discuss

36.	Strategic planning as a broad concept consists of ______
A.	corporate strategy and business strategy
B.	strategy formulation and strategy implementation
C.	inputs and outputs
D.	environmental analysis and internal analysis
Answer» B. strategy formulation and strategy implementation

discuss

37.	A major problem with a task force type of management is ______
A.	there is no logical basis for task force information
B.	its status is too inflexible
C.	accountability
D.	lack of planning
Answer» B. its status is too inflexible

discuss

38.	).Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power?
A.	Legitimate
B.	Reward
C.	Expert
D.	Charismatic
Answer» C. Expert

discuss

39.	)..Functional managers are responsible _____
A.	for a single area of activity
B.	to the upper level of management and staff
C.	for complex organizational sub-units
D.	for obtaining copyrights and patents for newly developed processes and equipment
Answer» A. for a single area of activity

discuss

40.	____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees
A.	Autocratic model
B.	Custodial model
C.	Supportive Model
D.	Collegial Model
Answer» D. Collegial Model

discuss

41.	Teamwork is the willingness people have to work with others toward common goals.
A.	True
B.	False
C.	none
D.	all
Answer» A. True

discuss

42.	Staff must have both qualities: positive motivation and teamwork to work effectively.
A.	True
B.	False
C.	none
D.	all
Answer» A. True

discuss

43.	A functional team might include representatives from a company’s design, marketing, and financial departments.
A.	true
B.	false
C.	none
D.	all
Answer» B. false

discuss

44.	Successful problem solvers immediately look for solutions at the first sign of a problem.
A.	true
B.	false
C.	none
D.	all
Answer» B. false

discuss

45.	People who like to control others are the most effective team leaders
A.	true
B.	false
C.	none
D.	all
Answer» B. false

discuss

46.	The problem-solving method in which all members of a group fully accept and support a decision.
A.	norm
B.	compromise
C.	goal
D.	consensus
Answer» D. consensus

discuss

47.	The quality of the ideas is the major concern during brainstorming.
A.	true
B.	false
C.	none
D.	all
Answer» B. false

discuss

48.	Why is it important to know when to intervene in a conflict?
A.	What seems important at the moment may seem unimportant later.
B.	Sometimes intervening may make a situation worse.
C.	Avoiding a serious disagreement only postpones the time when action will be required.
D.	All the above.
Answer» D. All the above.

discuss

40+ Group Behaviour and Change in Orgnisation Solved MCQs

According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a group?

The phenomenon whereby an individual in a group will tend to end up agreeing with a strong majority opinion in spite of their own judgement is known as

The idea that the degree to which you will be influenced by the opinion of another group member will depend on how much you identify with that person is known as

Which of the following is NOT suggested as an explanation for poor group motivation?

The tendency whereby a group reaches a decision by trying to minimize conflict, neglecting to critically test and evaluate ideas, is termed

The process whereby the presence of others is suggested to lead to individuals losing their sense of personal identity is termed

The tendency whereby groups make decisions that are more extreme than the individuals’ opinions within the group is termed

Steiner (1972) called losses in group productivity due to poor coordination

Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to be present in a group with ‘good group spirit’?

The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?

Which of the following terms is used to refer to the potential negative effects of group identification that stem from processes like stigma and rejection?

The term ‘groupthink’ was coined by

Groupthink refers to the process by which, when making decisions, the group places more importance on

Diner’s (1980) explanation of deindividuation posited that deindividuation is the result of

Group polarization refers to the tendency whereby

Which of the following is NOT a type of theory seeking to explain group polarization?

Identification with social groups has been shown to lead to various psychological outcomes. Which of the following is NOT one of them?

) According to Farfel and Turner (1979), which of the following is a primary reason for choosing to identify with a group?

) The Social Cure (Jetten et al. 2009 & 2012) refers to

According to Moscovici (1980), the best way for a minority to exert influence on the majority’s opinion is to

Describe the level of communication between team members:

What pair are methods of making team decisions?

Which of the following is not a stage of team development?

Which of the following is NOT a symptom of Groupthink?

Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.

A group technique used to develop many ideas in a relatively short time.

The problem-solving method in which all members of a group fully accept and support a decision.

In circumstances of incremental change, strategic change is likely to be more successful if:

'Logical instrumentalism' can be described as:

Organizations that are good at developing relevant capabilities to respond to a Sol: Changing context are known as

Which of the following contexts would most suit a transformational leader?

Theorists have identified two main styles of leadership. These are Sol: Transformational leadership and

Which of the following theories operate on a multiple entity?

An approach, in which an external consultant recommends a solution to organizational problems according to technical view point, is known as:

Organization structure primarily refers to ________

Strategic planning as a broad concept consists of ______

A major problem with a task force type of management is ______

).Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power?

)..Functional managers are responsible _____

____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees

Teamwork is the willingness people have to work with others toward common goals.

Staff must have both qualities: positive motivation and teamwork to work effectively.

A functional team might include representatives from a company’s design, marketing, and financial departments.

Successful problem solvers immediately look for solutions at the first sign of a problem.

People who like to control others are the most effective team leaders

The problem-solving method in which all members of a group fully accept and support a decision.

The quality of the ideas is the major concern during brainstorming.

Why is it important to know when to intervene in a conflict?

According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a
group?

The phenomenon whereby an individual in a group will tend to end up agreeing with a
strong majority opinion in spite of their own judgement is known as

The idea that the degree to which you will be influenced by the opinion of another group
member will depend on how much you identify with that person is known as

The tendency whereby a group reaches a decision by trying to minimize conflict,
neglecting to critically test and evaluate ideas, is termed

The process whereby the presence of others is suggested to lead to individuals losing their
sense of personal identity is termed

The tendency whereby groups make decisions that are more extreme than the individuals’
opinions within the group is termed

Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to
be present in a group with ‘good group spirit’?

Which of the following terms is used to refer to the potential negative effects of group
identification that stem from processes like stigma and rejection?

Identification with social groups has been shown to lead to various psychological
outcomes. Which of the following is NOT one of them?

) According to Farfel and Turner (1979), which of the following is a primary reason for
choosing to identify with a group?

According to Moscovici (1980), the best way for a minority to exert influence on the
majority’s opinion is to

The problem-solving method in which all members of a group fully accept and support a
decision.

In circumstances of incremental change, strategic change is likely to be more
successful if:

Organizations that are good at developing relevant capabilities to respond to a
Sol:
Changing context are known as

Theorists have identified two main styles of leadership. These are
Sol:
Transformational leadership and

An approach, in which an external consultant recommends a solution to organizational
problems according to technical view point, is known as:

).Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type
of power?

____________ embodies a team concept, is based on the principle of mutual
contribution by employer and employees

A functional team might include representatives from a company’s design, marketing,
and financial departments.

The problem-solving method in which all members of a group fully accept and support a
decision.