McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
1. |
___ is the science or study of individual human behaviour. |
A. | Chemistry |
B. | Psychology |
C. | Computers |
D. | Mathematics. |
Answer» B. Psychology |
2. |
___ is the study of the human race and culture. |
A. | Sociology |
B. | Ergonomics |
C. | Political science |
D. | Anthropology. |
Answer» D. Anthropology. |
3. |
The model(s) of Organizational Behavior is (are): |
A. | Autocratic |
B. | Custodial |
C. | Supportive |
D. | All of the above |
Answer» D. All of the above |
4. |
_____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees |
A. | Autocratic model |
B. | Custodial model |
C. | Supportive Model |
D. | Collegial Model |
Answer» C. Supportive Model |
5. |
Forces affecting organizational behavior are |
A. | People |
B. | Environment |
C. | Technology |
D. | All of the above |
Answer» D. All of the above |
6. |
In present context, challenges for OB are |
A. | Employee expectation |
B. | Workforce diversity |
C. | Globalization |
D. | All of the above |
Answer» A. Employee expectation |
7. |
Organisational behavior is |
A. | A science |
B. | An art |
C. | A science as well as an art |
D. | None of the above |
Answer» C. A science as well as an art |
8. |
The study of organization behavior has certain basic assumptions. They are |
A. | An industrial enterprise is an organization of people |
B. | These people must be motivated to work effectively |
C. | The goals of the employee and the employer may not necessarily coincide |
D. | All of the above |
Answer» D. All of the above |
9. |
Which of the following frameworks is used in the development
|
A. | The cognitive framework |
B. | The behavioristic framework |
C. | The social learning framework |
D. | All of the above |
Answer» D. All of the above |
10. |
Organisational behavior is a field of study backed by a body of
|
A. | Theory |
B. | Research |
C. | Application |
D. | All of the above |
Answer» D. All of the above |
11. |
The field of organizational behavior examines such questions as the nature of leadership, effective team development, and |
A. | Interpersonal conflict resolution; motivation of individuals |
B. | Organisational control; conflict management |
C. | Motivation of individuals; planning |
D. | Planning; development |
Answer» A. Interpersonal conflict resolution; motivation of individuals |
12. |
The feild of organizational behavior is primarily concerned with |
A. | The behavior field of The of individual and groups |
B. | How resources are effectively managed |
C. | Control processes and interactions between organizations, external context |
D. | Both a and c |
Answer» D. Both a and c |
13. |
Which of the following forms the basis for the autocratic model of OB |
A. | Obedience |
B. | Authority |
C. | Power |
D. | Dependence on boss |
Answer» C. Power |
14. |
s the science or study of individual human behavior. |
A. | Chemistry |
B. | Psychology |
C. | Computers |
D. | Mathematics. |
Answer» B. Psychology |
15. |
The study of Organizational Behavior is categorized into Micro and Macro OB:) Micro OB
|
A. | Individual & groups |
B. | Groups & teams |
C. | Teams and individuals |
D. | organizations and departments, |
Answer» A. Individual & groups |
16. |
___ is the study of the human race and culture. |
A. | Sociology |
B. | Ergonomics |
C. | Political science |
D. | Anthropology. |
Answer» D. Anthropology. |
17. |
explains learning of reflex behavior. |
A. | Classical Conditioning |
B. | Operant Conditioning |
C. | Social learning |
D. | Cognitive Learning |
Answer» A. Classical Conditioning |
18. |
Social learning is an extension of |
A. | Cognitive learning |
B. | Operant learning |
C. | Classical conditioning |
D. | Programmed learning |
Answer» B. Operant learning |
19. |
."______________ are social inventions for accomplishing goals through group effort
|
A. | Organization |
B. | Leadership |
C. | Behavior |
D. | None of the above |
Answer» A. Organization |
20. |
everyone who is faced with a similar situation responds in the same way, attribution
|
A. | Consensus |
B. | Similarity |
C. | Reliability |
D. | Consistency |
Answer» A. Consensus |
21. |
Which of the following OB topics is not central to managing employees' fears about
|
A. | Emotion |
B. | Motivation |
C. | Communication |
D. | work design |
Answer» A. Emotion |
22. |
Basis of "Collegial Model of OB is |
A. | Economic resources |
B. | Power |
C. | Leadership |
D. | Partnership |
Answer» D. Partnership |
23. |
_____________ leader is self confident and can attract followers by his great influence |
A. | Charismatic |
B. | Autocratic |
C. | Laissez-faire |
D. | Bureaucratic |
Answer» A. Charismatic |
24. |
. Organization Behavior is |
A. | An interdisciplinary approach |
B. | A humanistic approach |
C. | Total system approach |
D. | All of these |
Answer» D. All of these |
25. |
A study of human behavior in organizational settings is |
A. | Individual behavior |
B. | Group behavior |
C. | Organizational behavior |
D. | None of these |
Answer» A. Individual behavior |
26. |
Organization Behavior Applied science |
A. | Normative science |
B. | Pessimistic approach |
C. | Optimist approach |
D. | None of them |
Answer» A. Normative science |
27. |
.The subject of organizational culture has been most influenced by which behavioural science discipline |
A. | Anthropology |
B. | Psychology |
C. | social psychology |
D. | political science |
Answer» A. Anthropology |
28. |
Managerial orientation of "Autocratic Model" of OB is |
A. | Authority |
B. | Money |
C. | Support |
D. | Teamwork |
Answer» A. Authority |
29. |
Employees needs met by Collegial Model is |
A. | Subsistence |
B. | Security |
C. | Status and Recognition |
D. | Self-actualization |
Answer» D. Self-actualization |
30. |
______________ is not a process tools for TQM systems |
A. | process flow analysis |
B. | histograms |
C. | plier |
D. | control charts |
Answer» C. plier |
31. |
______________ is about supplying customers with what they want when they want it. |
A. | JUT |
B. | HET |
C. | JAT |
D. | JIT |
Answer» D. JIT |
32. |
.TQM stands for ______________ |
A. | Total Quality Management |
B. | Total Quantity Management |
C. | Total Qualitative Management |
D. | To question management |
Answer» A. Total Quality Management |
33. |
Deming’s 4 step cycle for improvement is______________ |
A. | plan, do, check, act |
B. | schedule, do, act, check |
C. | do, act, check, monitor |
D. | plan, control, act, sustain |
Answer» A. plan, do, check, act |
34. |
In Six Sigma, a ______________ is defined as any process output that does not meet
|
A. | error |
B. | cost |
C. | quality |
D. | defect |
Answer» D. defect |
35. |
Quality practices must be carried out ______________
|
A. | throw-out the life of the project |
B. | at the end of the project |
C. | no need to carry out quality practices |
D. | all |
Answer» A. throw-out the life of the project |
36. |
Quality circles work best if employees are initially trained in ______________ |
A. | Group dynamics |
B. | Motivation principles |
C. | Communications |
D. | All of the three. (Not sure) |
Answer» D. All of the three. (Not sure) |
37. |
Quality Trilogy includes |
A. | Quality planning |
B. | quality improvement |
C. | quality control |
D. | All the three |
Answer» D. All the three |
38. |
QFD stands for ______________- |
A. | Quantity for deployment |
B. | Quality for deployment |
C. | Quality function deployment |
D. | Quality for decision |
Answer» C. Quality function deployment |
39. |
Which of the following is not an alternative name of quality circle? |
A. | Human resources circle |
B. | Productivity circle |
C. | Excellence circle |
D. | Loss circle |
Answer» A. Human resources circle |
40. |
.Quality circle _______ job involvement. |
A. | Neglects |
B. | Demotes |
C. | Promotes |
D. | Accuser |
Answer» D. Accuser |
41. |
Quality circles _______ problem solving capability. |
A. | Create |
B. | Delete |
C. | Stop |
D. | Eradicates |
Answer» A. Create |
42. |
. fourteen points frameworks for quality and productivity improvement was suggested by
|
A. | Crosby |
B. | Ishikawa |
C. | Deming |
D. | Juan |
Answer» D. Juan |
43. |
. Janjua’s Quality trilogy emphasizes the roles of quality planning, quality control and
|
A. | Quality Definition |
B. | Quality enhancement |
C. | Quality improvement |
D. | quality maintenance |
Answer» C. Quality improvement |
44. |
. Quality Circles members are ______________ |
A. | Paid according to their contribution to quality |
B. | External consultants designed to provide training in the use of Quality tools |
C. | Always machine operators |
D. | None of the three |
Answer» B. External consultants designed to provide training in the use of Quality tools |
45. |
. Kaizen is a Japanese term meaning ______________
|
A. | Just-in-time (JIT) |
B. | a fishbone diagrams |
C. | setting standards |
D. | None o |
Answer» A. Just-in-time (JIT) |
46. |
. Quality management includes forming and directing a team of people to achieve a
|
A. | a project completed in shortest possible time. |
B. | a product or service that conforms to the required specifications. |
C. | an award-winning product that brings public recognition to the project |
D. | an innovative project that establishes qualification of the project team |
Answer» B. a product or service that conforms to the required specifications. |
47. |
. DMAIC is ______________ |
A. | develop, multiply, analyze, improve, check |
B. | define, multiply, analyze, improve, control |
C. | define, measure, analyze, improve, control |
D. | define, manufacture, analyze, improve, control |
Answer» C. define, measure, analyze, improve, control |
48. |
Who has given the hierarchy of needs hierarchy theory of motivation? Sol: |
A. | Abraham Maslow |
B. | David McClelland |
C. | Victor Vroom |
D. | Frederick Herzberg |
Answer» A. Abraham Maslow |
49. |
How many levels are there in Needs Hierarchy theory of motivation? Sol: |
A. | 6 |
B. | 5 |
C. | 4 |
D. | 3 |
Answer» B. 5 |
50. |
Which among the following is the highest level need under Need Hierarchy Theory of Motivation? |
A. | A:)Safety and Security Needs |
B. | Social Needs |
C. | Self-esteem Needs |
D. | Self Actualization Needs |
Answer» D. Self Actualization Needs |
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