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480+ Organisational Behaviour Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .

Chapters

Chapter: Fundamentals of Organisational Behaviour
1.

___ is the science or study of individual human behaviour.

A. Chemistry
B. Psychology
C. Computers
D. Mathematics.
Answer» B. Psychology
2.

___ is the study of the human race and culture.

A. Sociology
B. Ergonomics
C. Political science
D. Anthropology.
Answer» D. Anthropology.
3.

The model(s) of Organizational Behavior is (are):

A. Autocratic
B. Custodial
C. Supportive
D. All of the above
Answer» D. All of the above
4.

_____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees

A. Autocratic model
B. Custodial model
C. Supportive Model
D. Collegial Model
Answer» C. Supportive Model
5.

Forces affecting organizational behavior are

A. People
B. Environment
C. Technology
D. All of the above
Answer» D. All of the above
6.

In present context, challenges for OB are

A. Employee expectation
B. Workforce diversity
C. Globalization
D. All of the above
Answer» A. Employee expectation
7.

Organisational behavior is

A. A science
B. An art
C. A science as well as an art
D. None of the above
Answer» C. A science as well as an art
8.

The study of organization behavior has certain basic assumptions. They are

A. An industrial enterprise is an organization of people
B. These people must be motivated to work effectively
C. The goals of the employee and the employer may not necessarily coincide
D. All of the above
Answer» D. All of the above
9.

Which of the following frameworks is used in the development
of the overall model of OB?

A. The cognitive framework
B. The behavioristic framework
C. The social learning framework
D. All of the above
Answer» D. All of the above
10.

Organisational behavior is a field of study backed by a body of
associated with growing concern for people at workplace

A. Theory
B. Research
C. Application
D. All of the above
Answer» D. All of the above
11.

The field of organizational behavior examines such questions as the nature of leadership, effective team development, and

A. Interpersonal conflict resolution; motivation of individuals
B. Organisational control; conflict management
C. Motivation of individuals; planning
D. Planning; development
Answer» A. Interpersonal conflict resolution; motivation of individuals
12.

The feild of organizational behavior is primarily concerned with

A. The behavior field of The of individual and groups
B. How resources are effectively managed
C. Control processes and interactions between organizations, external context
D. Both a and c
Answer» D. Both a and c
13.

Which of the following forms the basis for the autocratic model of OB

A. Obedience
B. Authority
C. Power
D. Dependence on boss
Answer» C. Power
14.

s the science or study of individual human behavior.

A. Chemistry
B. Psychology
C. Computers
D. Mathematics.
Answer» B. Psychology
15.

The study of Organizational Behavior is categorized into Micro and Macro OB:) Micro OB
deals with ___ and ___.

A. Individual & groups
B. Groups & teams
C. Teams and individuals
D. organizations and departments,
Answer» A. Individual & groups
16.

___ is the study of the human race and culture.

A. Sociology
B. Ergonomics
C. Political science
D. Anthropology.
Answer» D. Anthropology.
17.

explains learning of reflex behavior.

A. Classical Conditioning
B. Operant Conditioning
C. Social learning
D. Cognitive Learning
Answer» A. Classical Conditioning
18.

Social learning is an extension of

A. Cognitive learning
B. Operant learning
C. Classical conditioning
D. Programmed learning
Answer» B. Operant learning
19.

."______________ are social inventions for accomplishing goals through group effort
Management

A. Organization
B. Leadership
C. Behavior
D. None of the above
Answer» A. Organization
20.

everyone who is faced with a similar situation responds in the same way, attribution
theory states that the behavior shows ______________

A. Consensus
B. Similarity
C. Reliability
D. Consistency
Answer» A. Consensus
21.

Which of the following OB topics is not central to managing employees' fears about
terrorism?

A. Emotion
B. Motivation
C. Communication
D. work design
Answer» A. Emotion
22.

Basis of "Collegial Model of OB is

A. Economic resources
B. Power
C. Leadership
D. Partnership
Answer» D. Partnership
23.

_____________ leader is self confident and can attract followers by his great influence

A. Charismatic
B. Autocratic
C. Laissez-faire
D. Bureaucratic
Answer» A. Charismatic
24.

. Organization Behavior is

A. An interdisciplinary approach
B. A humanistic approach
C. Total system approach
D. All of these
Answer» D. All of these
25.

A study of human behavior in organizational settings is

A. Individual behavior
B. Group behavior
C. Organizational behavior
D. None of these
Answer» A. Individual behavior
26.

Organization Behavior Applied science

A. Normative science
B. Pessimistic approach
C. Optimist approach
D. None of them
Answer» A. Normative science
27.

.The subject of organizational culture has been most influenced by which behavioural science discipline

A. Anthropology
B. Psychology
C. social psychology
D. political science
Answer» A. Anthropology
28.

Managerial orientation of "Autocratic Model" of OB is

A. Authority
B. Money
C. Support
D. Teamwork
Answer» A. Authority
29.

Employees needs met by Collegial Model is

A. Subsistence
B. Security
C. Status and Recognition
D. Self-actualization
Answer» D. Self-actualization
30.

______________ is not a process tools for TQM systems

A. process flow analysis
B. histograms
C. plier
D. control charts
Answer» C. plier
31.

______________ is about supplying customers with what they want when they want it.

A. JUT
B. HET
C. JAT
D. JIT
Answer» D. JIT
32.

.TQM stands for ______________

A. Total Quality Management
B. Total Quantity Management
C. Total Qualitative Management
D. To question management
Answer» A. Total Quality Management
33.

Deming’s 4 step cycle for improvement is______________

A. plan, do, check, act
B. schedule, do, act, check
C. do, act, check, monitor
D. plan, control, act, sustain
Answer» A. plan, do, check, act
34.

In Six Sigma, a ______________ is defined as any process output that does not meet
customer specifications

A. error
B. cost
C. quality
D. defect
Answer» D. defect
35.

Quality practices must be carried out ______________
at the start of the project

A. throw-out the life of the project
B. at the end of the project
C. no need to carry out quality practices
D. all
Answer» A. throw-out the life of the project
36.

Quality circles work best if employees are initially trained in ______________

A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Answer» D. All of the three. (Not sure)
37.

Quality Trilogy includes

A. Quality planning
B. quality improvement
C. quality control
D. All the three
Answer» D. All the three
38.

QFD stands for ______________-

A. Quantity for deployment
B. Quality for deployment
C. Quality function deployment
D. Quality for decision
Answer» C. Quality function deployment
39.

Which of the following is not an alternative name of quality circle?

A. Human resources circle
B. Productivity circle
C. Excellence circle
D. Loss circle
Answer» A. Human resources circle
40.

.Quality circle _______ job involvement.

A. Neglects
B. Demotes
C. Promotes
D. Accuser
Answer» D. Accuser
41.

Quality circles _______ problem solving capability.

A. Create
B. Delete
C. Stop
D. Eradicates
Answer» A. Create
42.

. fourteen points frameworks for quality and productivity improvement was suggested by
ss
Sol:

A. Crosby
B. Ishikawa
C. Deming
D. Juan
Answer» D. Juan
43.

. Janjua’s Quality trilogy emphasizes the roles of quality planning, quality control and
______________

A. Quality Definition
B. Quality enhancement
C. Quality improvement
D. quality maintenance
Answer» C. Quality improvement
44.

. Quality Circles members are ______________

A. Paid according to their contribution to quality
B. External consultants designed to provide training in the use of Quality tools
C. Always machine operators
D. None of the three
Answer» B. External consultants designed to provide training in the use of Quality tools
45.

. Kaizen is a Japanese term meaning ______________
continuous improvement

A. Just-in-time (JIT)
B. a fishbone diagrams
C. setting standards
D. None o
Answer» A. Just-in-time (JIT)
46.

. Quality management includes forming and directing a team of people to achieve a
qualitative goal within an effective cost and time frame that results in ______________

A. a project completed in shortest possible time.
B. a product or service that conforms to the required specifications.
C. an award-winning product that brings public recognition to the project
D. an innovative project that establishes qualification of the project team
Answer» B. a product or service that conforms to the required specifications.
47.

. DMAIC is ______________

A. develop, multiply, analyze, improve, check
B. define, multiply, analyze, improve, control
C. define, measure, analyze, improve, control
D. define, manufacture, analyze, improve, control
Answer» C. define, measure, analyze, improve, control
Chapter: Attitude, Value and Motivation
48.

Who has given the hierarchy of needs hierarchy theory of motivation? Sol:

A. Abraham Maslow
B. David McClelland
C. Victor Vroom
D. Frederick Herzberg
Answer» A. Abraham Maslow
49.

How many levels are there in Needs Hierarchy theory of motivation? Sol:

A. 6
B. 5
C. 4
D. 3
Answer» B. 5
50.

Which among the following is the highest level need under Need Hierarchy Theory of Motivation?

A. A:)Safety and Security Needs
B. Social Needs
C. Self-esteem Needs
D. Self Actualization Needs
Answer» D. Self Actualization Needs

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