McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .
| 51. |
Which refers to general processes of improvement and encompasses discontinuous improvements? |
| A. | continuous improvement |
| B. | continual improvement |
| C. | constant improvement |
| D. | consecutive improvement |
| Answer» B. continual improvement | |
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Explanation: continual improvement is the ongoing improvement of products, services or processes through incremental and breakthrough improvements. so option b is correct. |
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| 52. |
What is the first step in problem solving process? |
| A. | plan |
| B. | do |
| C. | check |
| D. | action |
| Answer» A. plan | |
| Explanation: problems are best solved by the cycle: plan-do-check-action. in planning, a course of action is planned according to customer requirement and conditions of service then the process must be executed according to this plan. | |
| 53. |
What is the aim of fool proofing technique used for total quality management? |
| A. | to achieve zero defects |
| B. | to specify time schedules |
| C. | to specify targets |
| D. | none of the above |
| Answer» A. to achieve zero defects | |
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Explanation: - the use of fool proofing technique eliminates human errors. its aim is to obtain zero defects. - to avoid such errors certain devices are used which produce visual or sonic alarm when errors occur. - proper lightening, clean working conditions and avoiding long hours of work can reduce errors. |
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| 54. |
The aim of Just-In-Time manufacturing principle is to eliminate |
| A. | time wastage |
| B. | labour wastage |
| C. | cost of excessive inventory |
| D. | all of the above |
| Answer» D. all of the above | |
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Explanation: - the main principle of jit is to produce when and what is needed. it also considers the quantity needed. - jit (just-in-time) aims at eliminating wastage of labour, time and cost of excessive inventory. - jit is a pull type system. in this system, production originates only when an order is received. |
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| 55. |
The objective of ISO-9000 family of Quality management is |
| A. | customer satisfaction |
| B. | employee satisfaction |
| C. | skill enhancement |
| D. | environmental issues |
| Answer» A. customer satisfaction | |
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Explanation: the iso 9000 family of quality management systems (qms) is a set of standards that helps organizations ensure they meet customers satisfaction. so option a is correct |
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| 56. |
ISO stands for |
| A. | internal standards and operations |
| B. | international specifications organization |
| C. | international standards organization |
| D. | none of these are correct |
| Answer» C. international standards organization | |
| Explanation: iso is abbreviated as international standards organization is an association of national standards bodies of more than 150 countries so option c is correct | |
| 57. |
ISO 9001 is not concerned with -------------------- of quality records |
| A. | collection |
| B. | maintenance |
| C. | verification |
| D. | dis-positioning |
| Answer» C. verification | |
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Explanation: the practices defining the quality records to be maintained in the cmm are distributed throughout the key process areas in the various activities performed practices. so option c is correct |
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| 58. |
Documents to prepared for quality system |
| A. | 1. policy 2.procedures 3.work instructions 4. records |
| B. | 1.products 2.requirements 3.performance 4.processes |
| C. | 1.arrangements 2.formats 3.objectives 4.quality |
| D. | 1. standards 2.implementation 3.accredation 4. purposes. |
| Answer» A. 1. policy 2.procedures 3.work instructions 4. records | |
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Explanation: the documents required for implementing quality system are 1. quality policy manual 2.quality system procedures 3.work instructions and 4. records/formats/forms so option a is correct |
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| 59. |
Types of Audit |
| A. | first party audit |
| B. | second party audit |
| C. | third party audit |
| D. | all the above |
| Answer» D. all the above | |
| Explanation: the types of are 1. first party audit (internal audit) 2. second party audit and 3. third party audit so option d is correct | |
| 60. |
NCR abbreviated as |
| A. | non conformance report |
| B. | national capital region |
| C. | national cash register |
| D. | none of the above |
| Answer» A. non conformance report | |
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Explanation: non conformance report ,during iso certification things do not comply iso requirements are reported in format of ncr so option a is correct |
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| 61. |
ISO 9000 standards are set of norms for |
| A. | environmental management system |
| B. | technical specification form |
| C. | quality management system |
| D. | independent examination |
| Answer» C. quality management system | |
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Explanation: iso 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. so option c is correct |
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| 62. |
ISO/TS 16949 standards are standards for |
| A. | organizational benefits |
| B. | satisfying customer |
| C. | public authorities |
| D. | automotive quality management system |
| Answer» D. automotive quality management system | |
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Explanation: iso/ts 16949:2009, in conjunction with iso 9001:2008, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products. so option d is correct |
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| 63. |
The various product evaluation standards of ISO 14000 are |
| A. | environmental aspects in product standards |
| B. | environmental labels and declaration |
| C. | life cycle assessment |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: the environmental aspects in product standards, environmental labels and declaration , life cycle assessment are the standards of iso 140000 so option d is correct |
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| 64. |
The stages of an audit |
| A. | planning, performance, reporting, follow-up |
| B. | specification, requirements, system, quality |
| C. | implementation, plan, processes, document |
| D. | objective, analysis, forms, results |
| Answer» A. planning, performance, reporting, follow-up | |
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Explanation: the stages of an audit are 1. audit planning 2. audit performance 3. audit reporting, and 4. audit follow –up. so option a is correct |
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| 65. |
The various organization evolution standards of ISO 14000 series of standards are |
| A. | environmental management system |
| B. | environmental auditing |
| C. | environmental performance evaluation |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: the various organization evolution standards of iso 14000 series of standards are environmental management system (ems), environmental auditing (ea), environmental performance evaluation (epe). so option d is correct |
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| 66. |
ISO 9000 made up of three core standards they are |
| A. | iso9001: 9100, iso 9001: 2008, iso 9100 : 2008 |
| B. | iso 9000:2005, iso: 9001:2008, iso : 9004:2009 |
| C. | iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000 |
| D. | none of the above |
| Answer» B. iso 9000:2005, iso: 9001:2008, iso : 9004:2009 | |
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Explanation: the family of iso 9000 made up of three core standards iso 9000:2005, : qms : fundamentals iso: 9001:2008, : qms : requirements iso : 9004:2009 qms : guidelines for performance improvement so option b is correct |
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| 67. |
BIS is abbreviated as |
| A. | body of india standards |
| B. | bureau of indian standards |
| C. | basic india standards |
| D. | none of the above |
| Answer» B. bureau of indian standards | |
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Explanation: bis (bureau of indian standards) is national standards body of india and is a founder members of iso so option b is correct |
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| 68. |
Which IS/ISO 9000 standard is meant for certification |
| A. | is/iso 9001 |
| B. | is/iso 9004 |
| C. | is/iso 9100 |
| D. | tl 9000 |
| Answer» A. is/iso 9001 | |
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Explanation: any organization can apply for certification against is/iso 9001. the other is/iso 9000 and is/iso 9004 are guidance standards and are not meant for certification. so option a is correct |
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| 69. |
The key elements of Audit performance are |
| A. | schedules, personnel, checklist |
| B. | requirements, assurance, manuals |
| C. | opening meeting, audit process, audit deficiencies |
| D. | none of the above |
| Answer» C. opening meeting, audit process, audit deficiencies | |
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Explanation: the key elements of audit performance are opening meeting: organized to initially brief the auditee about the scope of audit audit process: run to schedule and should cover entire scope as planned audit deficiencies: clear and precise discrepancy reports are raised. so option c is correct |
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| 70. |
QS 9000 is set of quality system for |
| A. | environmental system |
| B. | automotive suppliers |
| C. | management system |
| D. | customer satisfaction |
| Answer» B. automotive suppliers | |
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Explanation: qs 9000 is set of quality system requirements to help automotive suppliers to ensure that they are meeting/exceeding customer requirements so option b is correct |
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| 71. |
The purpose of EMS audit is |
| A. | co-operation with public authorities. |
| B. | management commitment |
| C. | to ensure that ems conforms to plans |
| D. | none of the above |
| Answer» C. to ensure that ems conforms to plans | |
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Explanation: the purpose of ems audit is to ensure that the ems conforms the plans so option c is correct |
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| 72. |
The third party audit is for |
| A. | organization |
| B. | independent organization |
| C. | customer |
| D. | all the above |
| Answer» B. independent organization | |
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Explanation: the third party audit refers to audit by an independent organization on a supplier for accreditation assessment purposes. so option b is correct |
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| 73. |
What is the purpose of ISO 9000:2005 in QMS? |
| A. | fundamental vocabulary |
| B. | certification |
| C. | customer requirement |
| D. | management |
| Answer» A. fundamental vocabulary | |
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Explanation: the family of iso 9000 made up of core standards among that iso 9000:2005, : quality management system : fundamentals so option a is correct |
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| 74. |
What is the purpose of ISO 9004:2009 in QMS? |
| A. | policy |
| B. | review |
| C. | guidelines for performance improvement |
| D. | benefits |
| Answer» C. guidelines for performance improvement | |
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Explanation: the family of iso 9000 made up of core standards among that iso : 9004:2009 quality management system: guidelines for performance improvement so option c is correct |
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| 75. |
Why we need Quality Auditing? |
| A. | to verify whether the system is effective and suitable |
| B. | to decide about the policy |
| C. | to maintain the standards |
| D. | for monitoring and measurement purpose |
| Answer» A. to verify whether the system is effective and suitable | |
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Explanation: quality auditing should be carried out in order to verify whether a quality system is effective and suitable. so option a is correct |
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| 76. |
______________ is not a process tools for TQM systems |
| A. | process flow analysis |
| B. | histograms |
| C. | pliers |
| D. | control charts |
| Answer» C. pliers | |
| 77. |
Inspection, scrap, and repair are examples of ______________ |
| A. | internal costs |
| B. | external costs |
| C. | costs of dissatisfaction |
| D. | societal costs |
| Answer» A. internal costs | |
| 78. |
Customers are primarily concerned with ______________ |
| A. | Communication, courtesy, and credibility of the sales person |
| B. | Competence, courtesy, and security of the sales person |
| C. | Competence, responsiveness, and reliability of the sales person |
| D. | Communication, responsiveness, and cleverness of the sales person |
| Answer» A. Communication, courtesy, and credibility of the sales person | |
| 79. |
Assured quality is necessary for building customer confidence. |
| A. | correct |
| B. | correct to some extent |
| C. | correct to great extent |
| D. | incorrect |
| Answer» A. correct | |
| 80. |
______________ is the areas that will be covered by the organization's processes |
| A. | process areas |
| B. | product Areas |
| C. | private areas |
| D. | preset areas |
| Answer» A. process areas | |
| 81. |
All of the following costs are likely to decrease as a result of better quality except |
| A. | customer dissatisfaction costs |
| B. | inspection costs |
| C. | maintenance costs |
| D. | warranty and service costs |
| Answer» C. maintenance costs | |
| 82. |
"Quality is defined by the customer" is |
| A. | An unrealistic definition of quality |
| B. | A user-based definition of quality |
| C. | A manufacturing-based definition of quality |
| D. | A product-based definition of quality |
| Answer» B. A user-based definition of quality | |
| 83. |
TQM stands for ______________ |
| A. | Total Quality Management |
| B. | Total Quantity Management |
| C. | Total Qualitative Management |
| D. | To question management |
| Answer» A. Total Quality Management | |
| 84. |
After E.deming, who is considered to have the greatest impact in quality management? |
| A. | Kauro Ishikawa |
| B. | Joseph M. Juran |
| C. | W.E. Deming |
| D. | Genichi Tagucchi |
| Answer» B. Joseph M. Juran | |
| 85. |
Deming's 4 step cycle for improvement is______________ |
| A. | plan, do, check, act |
| B. | schedule, do, act, check |
| C. | do, act, check, monitor |
| D. | plan, control, act, sustain |
| Answer» A. plan, do, check, act | |
| 86. |
Plan-do-study-act cycle is a procedure to ______________ |
| A. | Overall improvement |
| B. | Continuous improvement |
| C. | Permanent improvement |
| D. | Immediate improvement |
| Answer» B. Continuous improvement | |
| 87. |
Quality practices must be carried out ______________ |
| A. | at the start of the project |
| B. | throughout the life of the project |
| C. | at the end of the project |
| D. | no need to carry out quality practices |
| Answer» B. throughout the life of the project | |
| 88. |
Quality circles work best if employees are initially trained in ______________ |
| A. | Group dynamics |
| B. | Motivation principles |
| C. | Communications |
| D. | All of the three. (Not sure) |
| Answer» D. All of the three. (Not sure) | |
| 89. |
Quality Trilogy includes |
| A. | Quality planning |
| B. | quality improvement |
| C. | quality control |
| D. | All the three |
| Answer» D. All the three | |
| 90. |
Inspection is part of the ______________ |
| A. | quality control (not sure) |
| B. | Quality Planning |
| C. | Quality improvement |
| D. | Quality circle |
| Answer» A. quality control (not sure) | |
| 91. |
Elements of quality management system are ______________ |
| A. | organizational structure |
| B. | responsibilities |
| C. | procedures |
| D. | all the three (not sure) |
| Answer» D. all the three (not sure) | |
| 92. |
Based on his 14 Points, Deming is a strong proponent of ______________ |
| A. | inspection at the end of the production process |
| B. | an increase in numerical quotas to boost productivity |
| C. | looking for the cheapest supplier |
| D. | training and knowledge |
| Answer» D. training and knowledge | |
| 93. |
According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems |
| A. | correct |
| B. | correct to some extent |
| C. | correct to great extent |
| D. | Taguchi |
| Answer» A. correct | |
| 94. |
Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________ |
| A. | A project completed in shortest possible time. |
| B. | A product or service that conforms to the required specifications. |
| C. | an award-winning product that brings public recognition to the project |
| D. | an innovative project that establishes qualification of the project team |
| Answer» B. A product or service that conforms to the required specifications. | |
| 95. |
Identify the cost not likely to reduce as a result of better quality. |
| A. | Maintenance costs |
| B. | Inspection costs |
| C. | Scrap costs |
| D. | Warranty and service costs |
| Answer» A. Maintenance costs | |
| 96. |
Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO). |
| A. | 2 |
| B. | 2.4 |
| C. | 3 |
| D. | 3.4 |
| Answer» D. 3.4 | |
| 97. |
______________ are used in six sigma |
| A. | black belt |
| B. | green belt |
| C. | both black belt and green belt |
| D. | none of the Above |
| Answer» C. both black belt and green belt | |
| 98. |
______________ is about supplying customers with what they want when they want it. |
| A. | JUT |
| B. | HET |
| C. | JAT |
| D. | JIT |
| Answer» D. JIT | |
| 99. |
______________ are the areas that will be covered by the organization's processes |
| A. | process areas |
| B. | product Areas |
| C. | private areas |
| D. | preset areas |
| Answer» A. process areas | |
| 100. |
All of the following costs are likely to decrease as a result of better quality except ______________ |
| A. | customer dissatisfaction costs |
| B. | inspection costs |
| C. | maintenance costs |
| D. | warranty and service costs |
| Answer» C. maintenance costs | |
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