510+ Total Quality Management (TQM) Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .

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101.	In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications
A.	error
B.	cost
C.	quality
D.	defect
Answer» D. defect

discuss

102.	–––––––– are the charts that identify potential causes for particular quality problems.
A.	Control Chart
B.	Flow chart
C.	Cause and Effect Diagram
D.	Pareto chart
Answer» C. Cause and Effect Diagram

discuss

103.	Production issues should be addressed early
A.	correct (not sure)
B.	correct to some extent
C.	correct to great extent
D.	incorrect
Answer» A. correct (not sure)

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104.	QFD stands for ______________
A.	Quantity for deployment
B.	Quality for deployment
C.	Quality function deployment
D.	Quality for decision
Answer» C. Quality function deployment

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105.	Reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.
A.	specified conditions; specified period
B.	any condition; specified period
C.	specified conditions; all periods
D.	any condition; any period
Answer» A. specified conditions; specified period

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106.	Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.
A.	weekly
B.	daily
C.	monthly
D.	annual
Answer» B. daily

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107.	At the time of making a purchase agreement with a vendor, what is important to mention about inspection?
A.	the characteristics of the product that are to be inspected
B.	the tolerances that would be allowed
C.	the reputation of the vendor
D.	a & b both (not sure)
Answer» D. a & b both (not sure)

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108.	"Poka-yoke" is the Japanese term for ______________
A.	Card
B.	Fool proof
C.	Continuous improvement
D.	Fishbone diagram
Answer» B. Fool proof

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109.	A fishbone diagram is also known as a .______________
A.	cause-and-effect diagram
B.	poka-yoke diagram
C.	Kaizen diagram
D.	Taguchi diagram
Answer» A. cause-and-effect diagram

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110.	A maturity model can be used as a benchmark for comparison and as an aid to understanding
A.	TRUE
B.	FALSE
C.	depends
D.	can't say
Answer» A. TRUE

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111.	Fourteen points framework for quality and productivity improvement was suggested by ______________
A.	Crosby
B.	Ishikawa
C.	Deming
D.	Juran
Answer» C. Deming

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112.	Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________
A.	Quality Definition
B.	Quality enhancement
C.	Quality improvement
D.	quality maintenance
Answer» C. Quality improvement

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113.	Quality Circles members are ______________
A.	Paid according to their contribution to quality
B.	External consultants designed to provide training in the use of Quality tools
C.	Always machine operators
D.	None of the three.
Answer» D. None of the three.

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114.	Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________
A.	Taguchi Loss Function
B.	Pareto Chart
C.	ISO 9000 Quality Cost Calculator
D.	Process Chart
Answer» A. Taguchi Loss Function

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115.	Kaizen is a Japanese term meaning ______________
A.	continuous improvement
B.	Just-in-time (JIT)
C.	a fishbone diagram
D.	setting standards
Answer» A. continuous improvement

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116.	Establishing measurements based on customer needs for optimizing product design is known as ______________
A.	Quality planning
B.	quality improvement
C.	quality control
D.	Quality planning (Actual answer is Quality planning roadmap)
Answer» D. Quality planning (Actual answer is Quality planning roadmap)

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117.	DMAIC is ______________
A.	develop, multiply, analyze, improve, check
B.	define, muliply, analyze, improve, control
C.	define, measure, analyze, improve, control
D.	define, manufacture, analyze, improve, control
Answer» C. define, measure, analyze, improve, control

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118.	Quality fulfills a need or expectation that is:
A.	Explicitly stated
B.	Implied
C.	Legally required
D.	All of the above
Answer» D. All of the above

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119.	The taste of burgers across all McDonald outlets should be same. This is an example of ______________.
A.	Sensory critical to quality Characteristic
B.	Physical critical to Quality Characteristic
C.	Time Orientation critical to Quality Characteristic
D.	None of the above
Answer» A. Sensory critical to quality Characteristic

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120.	Check Sheet is used during ______________ stage of DMAIC.
A.	Define
B.	Measure
C.	Analyze
D.	Improve
Answer» B. Measure

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121.	______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.
A.	Quality Assurance
B.	Quality Planning
C.	Quality Control
D.	Quality Management
Answer» A. Quality Assurance

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122.	Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.
A.	Review gate
B.	Toll gate
C.	Decision gate
D.	None of the above
Answer» B. Toll gate

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123.	The Toyota Production System is based on two pillars namely ______________ and ______________.
A.	Kaizen, Six Sigma
B.	Lean, Six Sigma
C.	Just in Time, Jidoka
D.	Just in Time, Kaizen
Answer» C. Just in Time, Jidoka

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124.	Which of the following is not a target of Total Quality Management:
A.	Customer Satisfaction
B.	Reducing manpower
C.	Continuous Cost Reduction
D.	Continuous Operational Improvement
Answer» B. Reducing manpower

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125.	Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.
A.	Stem, Leaf
B.	Leaf, Stem
C.	Tree, Stem
D.	Tree, Leaf
Answer» A. Stem, Leaf

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126.	A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyze step of DMAIC.
A.	Affinity
B.	Relations
C.	Defect Concentration
D.	Scatter
Answer» C. Defect Concentration

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127.	The ______________ is used to identify what might go wrong in a plan under development.
A.	Pareto Chart
B.	PDPC
C.	Arrow Diagram
D.	Matrix Diagram
Answer» B. PDPC

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128.	The defect concentration diagram can be used in the ______________ stage of the DMAIC.
A.	Define
B.	Measure
C.	Analyze
D.	Improve
Answer» C. Analyze

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129.	The taste of the burger can be categorized as good or bad This is an example of which type of data:
A.	Variable
B.	Attribute
C.	Cannot be determined
D.	None of the above
Answer» A. Variable

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130.	For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).
A.	Increase
B.	Decrease
C.	Remain Constant
D.	None of the above
Answer» A. Increase

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131.	The pattern of continuous movement in one direction in a control chart is termed as:
A.	Mixture
B.	Cyclic Pattern
C.	Trend
D.	Stratification
Answer» C. Trend

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132.	Juran's quality management philosophy is based on three pillars namely planning, control and ______________.
A.	Implementation
B.	Improvement
C.	Monitor
D.	Design
Answer» B. Improvement

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133.	For a point in the control chart to be out of control, it must lie
A.	Above UCL or Below LCL
B.	Between Central Line and LCL
C.	Between Central Line and UCL
D.	None of the above
Answer» A. Above UCL or Below LCL

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134.	X bar should never be interpreted when:
A.	R chart shows out of control points
B.	X bar chart shows out of control points
C.	The process mean is not known
D.	None of the above
Answer» A. R chart shows out of control points

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135.	The average run length can be defined as:
A.	The beta risk for an x bar chart
B.	The expected number of samples taken before any shift in process quality is detected
C.	The number of samples used in the construction of x bar chart
D.	The number of items per sample
Answer» B. The expected number of samples taken before any shift in process quality is detected

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136.	Consider the first method of p bar estimation where each sample is of varying size. If the 3rd sample has p bar =.01, and the sample size of the 3rd sample is 10, what will be the upper control limit for the 3rd sample?
A.	0.5
B.	0.6
C.	0.1 ((p bar + 3∗ √p bar∗ (1-p bar)/n) is a measure of the upper control limit)
D.	None of the above
Answer» C. 0.1 ((p bar + 3∗ √p bar∗ (1-p bar)/n) is a measure of the upper control limit)

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137.	A major assumption for p chart is that all units produced are ______________.
A.	Independent
B.	Dependent
C.	None of the above
D.	Cannot be determined
Answer» A. Independent

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138.	Apart from Poisson distribution, another distribution that can be applied to events data is:
A.	Normal Distribution
B.	Geometric Distribution
C.	Lognormal Distribution
D.	Continuous Distribution
Answer» B. Geometric Distribution

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139.	Which of the following is not true regarding when to select a p, c or u chart?
A.	The process is a complex assembly operation and product quality is measured in terms of the occurrence of nonconformities, successful or unsuccessful product function, and so forth.
B.	Process control is necessary, but measurement data cannot be obtained.
C.	A historical summary of process performance is necessary.
D.	Destructive testing (or such other expensive testing procedures) is required.
Answer» D. Destructive testing (or such other expensive testing procedures) is required.

discuss

140.	The dimension of reliability is concerned with:
A.	How easy it is to repair the product
B.	How long does the product last
C.	Will the product do the intended job
D.	How often does the product fail
Answer» D. How often does the product fail

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141.	From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.
A.	Variability, Cost
B.	Cost, Price
C.	Price, Cost
D.	Cost, Variability
Answer» C. Price, Cost

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142.	The probability distribution function corresponding to tossing of a coin will be a:
A.	Probability Density function
B.	Probability Mass function
C.	Probability Measurement function
D.	Probability Cumulative Function
Answer» B. Probability Mass function

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143.	While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.
A.	Variability reduction, creating value
B.	Variability reduction, improved business performance
C.	Creating value, Improved business performance
D.	None of the above
Answer» A. Variability reduction, creating value

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144.	The standard normal distribution has mean= ______________ and standard deviation= ______________.
A.	1,0
B.	0,1
C.	0,0
D.	1,1
Answer» B. 0,1

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145.	A ______________ chart can be used to identify the most frequently occurring defect.
A.	Pareto
B.	Ishikawa
C.	Histogram
D.	Scatter
Answer» A. Pareto

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146.	The main aim of QFD is to
A.	Listen to the voice of customer
B.	Lower cost
C.	Reduce errors
D.	Reduce supplier defect
Answer» A. Listen to the voice of customer

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147.	Average Total Inspection is defined as:
A.	Average of rejected lots and accepted lots
B.	Average number of units inspected per lot
C.	Average of rejected Lots
D.	Average of accepted Lots
Answer» B. Average number of units inspected per lot

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148.	R charts are used for controlling ______________ of a process.
A.	Central Tendency
B.	Dispersion
C.	None of the above
D.	Both a and b
Answer» B. Dispersion

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149.	If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point.
A.	Highest
B.	Lowest
C.	Middle
D.	Cannot be determined
Answer» A. Highest

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150.	For the above table, what is the value corresponding to the central line for the x bar chart?
A.	10.08
B.	10.05
C.	9.89
D.	9.78
Answer» A. 10.08

discuss

510+ Total Quality Management (TQM) Solved MCQs

In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

–––––––– are the charts that identify potential causes for particular quality problems.

Production issues should be addressed early

QFD stands for ______________

Reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.

Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

"Poka-yoke" is the Japanese term for ______________

A fishbone diagram is also known as a .______________

A maturity model can be used as a benchmark for comparison and as an aid to understanding

Fourteen points framework for quality and productivity improvement was suggested by ______________

Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

Quality Circles members are ______________

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

Kaizen is a Japanese term meaning ______________

Establishing measurements based on customer needs for optimizing product design is known as ______________

DMAIC is ______________

Quality fulfills a need or expectation that is:

The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

Check Sheet is used during ______________ stage of DMAIC.

______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

The Toyota Production System is based on two pillars namely ______________ and ______________.

Which of the following is not a target of Total Quality Management:

Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.

A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyze step of DMAIC.

The ______________ is used to identify what might go wrong in a plan under development.

The defect concentration diagram can be used in the ______________ stage of the DMAIC.

The taste of the burger can be categorized as good or bad This is an example of which type of data:

For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).

The pattern of continuous movement in one direction in a control chart is termed as:

Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

For a point in the control chart to be out of control, it must lie

X bar should never be interpreted when:

The average run length can be defined as:

Consider the first method of p bar estimation where each sample is of varying size. If the 3rd sample has p bar =.01, and the sample size of the 3rd sample is 10, what will be the upper control limit for the 3rd sample?

A major assumption for p chart is that all units produced are ______________.

Apart from Poisson distribution, another distribution that can be applied to events data is:

Which of the following is not true regarding when to select a p, c or u chart?

The dimension of reliability is concerned with:

From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

The probability distribution function corresponding to tossing of a coin will be a:

While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.

The standard normal distribution has mean= ______________ and standard deviation= ______________.

A ______________ chart can be used to identify the most frequently occurring defect.

The main aim of QFD is to

Average Total Inspection is defined as:

R charts are used for controlling ______________ of a process.

If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point.

For the above table, what is the value corresponding to the central line for the x bar chart?

Reliability is the degree to which a unit of equipment performs its intended function under for of time.

The Toyota Production System is based on two pillars namely and .

Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the is 20 and the is {0,1,2,3,4,5,6,7,8}.

From a consumer perspective quality is determined by while from a producers perspective quality is determined by .

While the first generation of Six sigma focused on , the third generation of six sigma focused on .

The standard normal distribution has mean= and standard deviation= .