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510+ Total Quality Management (TQM) Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .

501.

The process of monitoring specific project results to determine if they comply with relevant quality standards is called:

A. Quality Assurance
B. Quality Control
C. Quality Planning
D. Quality Review
Answer» B. Quality Control
502.

What percentage of sales is estimated to be the cost of non-quality?

A. 3-5%
B. 12-20%
C. 30-40%
D. 6-8%
Answer» B. 12-20%
503.

Which of the following statements regarding quality is false?

A. Quality improvements depends upon better definition and increased awareness of the requirements specifications
B. Future gains in quality will often rely on advanced technology
C. Recognition of key actions required of each team member is necessary to meet quality objectives
D. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
Answer» B. Future gains in quality will often rely on advanced technology
504.

Quality is often influenced by all of the following except:

A. fabrication processes and methods
B. supervision
C. inspection
D. cost of materials
Answer» C. inspection
505.

From the project perspective, quality attributes:

A. are used to determine how effectively the performing organization supports the project
B. can be objective or subjective in nature
C. are specific characteristics for which a product is designed, built, and tested
D. B and C
Answer» D. B and C
506.

Primary responsibility for quality management in the project rests with the:

A. project engineer
B. purchasing agent
C. quality manager
D. project manager
Answer» D. project manager
507.

The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

A. 85
B. 75
C. 65
D. 55
Answer» A. 85
508.

Quality is one part of the three major parameters of a project. When the quality in a project exceeds the specifications, that is called ______________.

A. excellence
B. superior quality
C. deviation plus quality
D. gold plating
Answer» C. deviation plus quality
509.

During which century, the manufacturers began to include quality processes in quality practices?

A. 17th century
B. 18th century
C. 19th century
D. 20th century
Answer» D. 20th century
510.

Which of the following was developed by Motorola to improve its processes by minimizing defects?

A. ISO 9000
B. Six sigma
C. QS 9000
D. TQM
Answer» B. Six sigma
511.

You can ask direct questions to quiet people'and try to control talkative people", for which of the following purpose?

A. Mobilizing the group
B. Keeping the group focused
C. Restating purpose
D. Starting punctually
Answer» A. Mobilizing the group
512.

Total quality costs include:

A. Prevention costs
B. Appraisal costs
C. Failure costs
D. All of the given options
Answer» D. All of the given options
513.

Example of prevention costs is:

A. Quality improvement projects
B. Downgrading
C. To link outcomes to uses
D. Warranty claims
Answer» A. Quality improvement projects
514.

The concept of making a giant leap forward followed by a period of maturity is:

A. Innovation
B. Continuous improvement
C. Just in time
D. Paradigm
Answer» A. Innovation
515.

The concept of zero inventory is called:

A. Six sigma
B. Continuous improvement
C. Just in Time
D. Zero defects
Answer» C. Just in Time
516.

Quality is

A. zero defects
B. a problem
C. a specification
D. a cost
Answer» C. a specification
517.

On a project, quality should generally be of

A. equal priority with cost and schedule
B. lower priority than cost and schedule
C. equal priority with cost, but higher priority than schedule
D. equal priority with schedule, but higher priority than cost
Answer» A. equal priority with cost and schedule
518.

Some organizations today are using "six sigma", to set the upper and lower limits on control charts rather than the traditional sigmas.

A. two
B. three
C. four
D. five
Answer» B. three
519.

Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.

A. corporate president
B. director of project management
C. quality assurance manager
D. individual
Answer» D. individual

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