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510+ Total Quality Management (TQM) Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .

351.

Common elements of winners are i. Senior management was actively involved ii. Control of overall process iii. Focus on customer The correct order is

A. i only
B. i & ii
C. i, ii & iii
D. None of the above
Answer» C. i, ii & iii
352.

For Cpk (Process capability index) value of 1.33, the PPM is

A. 1
B. 63
C. 2700
D. 45500
Answer» B. 63
353.

Continual improvement is in i. Environmental objective ii. Audit Result iii. Corrective action The correct order is

A. i & ii
B. i & iii
C. i, ii & iii
D. None of the above
Answer» C. i, ii & iii
354.

The process mapping is a ______________ diagram.

A. Data flow
B. Work flow
C. Circular
D. Audit
Answer» B. Work flow
355.

By applying basic principle the process improvement will be in organizations i. Focus on work process ii. Maintain self esteem of other iii. Tone initiative The correct order is

A. i only
B. i & ii
C. ii & iii
D. i, ii & iii
Answer» B. i & ii
356.

Diamond represents ______________ while plotting flow chart.

A. Step in activity
B. Decision making
C. Direction of flow
D. None of the above
Answer» B. Decision making
357.

PP & PPK is calculated for i. Initial production run ii. Future production iii. Initial process setting The correct order is

A. i & ii
B. ii & iii
C. i & iii
D. i, ii & iii
Answer» C. i & iii
358.

According to Deming, Quality problems are

A. Due to management
B. Due to method
C. Due to machine
D. Due to material
Answer» A. Due to management
359.

Common features of CMM is how to produce software product which are i. Consistence ii. Repeatable iii. Predictable The correct order is

A. i only
B. ii only
C. ii & iii
D. i, ii & iii
Answer» D. i, ii & iii
360.

While setting Quality objective, ______________ to be considered.

A. Customer need
B. Organizational need
C. Supplier need
D. Worker need
Answer» A. Customer need
361.

When cpk is less than one

A. Process is not capable
B. Process is stable
C. Process if highly capable
D. None of the above
Answer» A. Process is not capable
362.

ISO emphasis on

A. Prevention
B. Inspection
C. Rejection
D. All of the above
Answer» A. Prevention
363.

While setting Quality objective, ______________ to be considered.

A. Material quality
B. Customer need
C. Market demand
D. All of the above
Answer» B. Customer need
364.

The objective of ISO-9000 family of Quality management is

A. Customer satisfaction
B. Employee satisfaction
C. Skill enhancement
D. Environmental issues
Answer» A. Customer satisfaction
365.

Control chart is i. Process monitoring tool ii. Process control tool iii. Process planning tool The correct order is

A. i only
B. i & ii
C. i, ii & iii
D. None of the above
Answer» B. i & ii
366.

Employee should be involved in i. Decision making ii. Participation iii. Union The correct order is

A. i & ii
B. i & iii
C. i, ii & iii
D. None of the above
Answer» A. i & ii
367.

Does TQM approach have relevance to Indian industry in context to i. Customer satisfaction ii. People involvement iii. Policy management The correct order is

A. i only
B. i & ii
C. ii & iii
D. i, ii & iii
Answer» B. i & ii
368.

The following is (are) the machine down time.

A. Waste
B. No material
C. Breakdown
D. All of the above
Answer» D. All of the above
369.

Special characteristic means i. Product characteristic which affect fit/ function / Regulation ii. Characteristic of product which are regulatory requirement iii. Characteristic in Specification The correct order is

A. i only
B. i & ii
C. ii & iii
D. i, ii & iii
Answer» B. i & ii
370.

HRD at organizational level talks of i. Organization’s manpower planning ii. Training iii. Performance appraisal The correct order is

A. i only
B. I & ii
C. ii & iii
D. i, ii & iii
Answer» D. i, ii & iii
371.

Match the following The correct order is

A. A-4, B-1, C-2, D-3
B. A-1, B-4, C-3, D-2
C. A-1, B-2, C-4, D-3
D. A-1, B-4, C-2, D-3
Answer» D. A-1, B-4, C-2, D-3
372.

Benefit(s) of model based improvement is (are) i. Establish common language ii. Models are comprehensive The correct order is

A. i only
B. ii only
C. i & ii
D. None of the above
Answer» C. i & ii
373.

Reliability of product means i. Consistency of performance ii. Performance over period iii. Free of technical errors The correct order is

A. i & iii
B. i & ii
C. ii & iii
D. i, ii & iii
Answer» D. i, ii & iii
374.

Which of the following is for Environment management?

A. ISO-9000
B. ISO-14000
C. ISO-26000
D. ISO-31000
Answer» B. ISO-14000
375.

Rectangle represents ______________ While plotting flow chart.

A. Step in activity
B. Decision making
C. Direction of flow
D. None of the above
Answer» A. Step in activity
376.

ISO - 14001 gives stress on

A. Plan - Do -check -Act
B. Environmental protection
C. Prevention rather than detection
D. All of the above
Answer» D. All of the above
377.

The customer requirement to be reviewed i. Before supply of product ii. After supply of product iii. Before commitment of supply of product The correct order is

A. i & ii
B. i & iii
C. ii & iii
D. None of the above
Answer» B. i & iii
378.

Process evaluation is to identify i. Validation of product ii. Potential failure prevention iii. Correctness of product The correct order is

A. i only
B. i & ii
C. ii & iii
D. None of the above
Answer» C. ii & iii
379.

Cause & Effect diagram used to i. Identify & organize possible causes of problem ii. Identify possible causes of solution iii. Identify possible causes of problem & determining its relation The correct order is

A. i only
B. i & iii
C. ii & iii
D. i, ii & iii
Answer» B. i & iii
380.

CIP is:

A. Continuous improvement process
B. A sustained, gradual change
C. Includes constancy of purpose and commitment to quality as part of its focus
D. all of the above
Answer» D. all of the above
381.

Cost of quality includes:

A. Cost of all work to build a product or service that conforms to the requirements
B. Training programs
C. Cost of all work resulting from nonconformance to the requirements
D. all of the above
Answer» D. all of the above
382.

Cost of quality includes:

A. Cost of all work to build a product or service that conforms to the requirements
B. Training programs
C. a and b
D. all of the above
Answer» D. all of the above
383.

Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

A. Differences among machines
B. Differences among workers
C. Differences among materials
D. None of the above (all are examples)
Answer» D. None of the above (all are examples)
384.

Which of the following statements about the cost of quality are true?

A. The cost of quality is the expense of nonconformance to requirements and specifications
B. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
C. Quality control programs should only be implemented when the costs of quality is low
D. A and B
Answer» A. The cost of quality is the expense of nonconformance to requirements and specifications
385.

In the project environment, the individual ultimately responsible for quality control is:

A. The line workers who must strive "to do things right the first time" to avoid quality problems
B. The company's quality control manager who must work with the project members to ensure the quality control program is effective
C. The head of the production department who retains ultimate quality control responsibility for all the company's projects
D. The project manager who has ultimately responsibility for the entire project
Answer» D. The project manager who has ultimately responsibility for the entire project
386.

Most quality problems

A. originate in the quality department where the ultimate responsibility for quality rests
B. originate on the shop floor because of waste and product rework
C. are the result of management's lack of attention to potential quality improvement ideas
D. could be eliminated if shop supervisors monitored their workers more closely
Answer» C. are the result of management's lack of attention to potential quality improvement ideas
387.

Quality assurance is

A. top management's intention regarding quality
B. functions determining implementation of the quality policy
C. actions to provide confidence of satisfying quality requirements
D. responsibilities and processes which implement quality management
Answer» C. actions to provide confidence of satisfying quality requirements
388.

Quality planning is:

A. identifying which quality standards are relevant to the project and determining how to satisfy them
B. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
C. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
D. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
Answer» A. identifying which quality standards are relevant to the project and determining how to satisfy them
389.

Which of the following best characterizes the results of an increase in quality?

A. increased productivity, increased cost effectiveness, and decreased cost risk
B. reduced productivity and no change to cost effectiveness or cost risk
C. reduced productivity and an increase in overall product or service cost
D. increased productivity and cost-effectiveness
Answer» A. increased productivity, increased cost effectiveness, and decreased cost risk
390.

Which of the following best characterizes the results of an increase in quality?

A. increased productivity, increased costeffectiveness, and decreased cost risk
B. reduced productivity and no change to costeffectiveness or cost risk
C. reduced productivity and an increase in overall product or service cost
D. increased productivity and cost-effectiveness
Answer» A. increased productivity, increased costeffectiveness, and decreased cost risk
391.

Random variance in a process, as measured by the standard deviation, can be directly reduced by:

A. improving the overall system of production
B. increasing the number of quality inspectors
C. making use of run charts
D. identifying patterns of variance using control charts
Answer» D. identifying patterns of variance using control charts
392.

Poor quality in a design project is likely to directly affect ______________ costs.

A. manufacturing / building
B. advertising
C. post-completion support
D. A and C
Answer» D. A and C
393.

The primary components of quality management are quality ______________.

A. inspections, certifications, and validations
B. philosophy, assurance, and control
C. form, fit, and function
D. reliability, maintainability, and availability
Answer» B. philosophy, assurance, and control
394.

Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

A. immediate feedback to permit adjustments to the process
B. early identification of errors prior to further integration
C. minimization of end product repairs and material waste
D. all of the above
Answer» D. all of the above
395.

Statistical sampling is a method to determine the conformance to requirement for some element or product of a project. The advantage of statistical sampling is that it ______________.

A. does not require an expenditure of resources
B. is accurate enough with a sampling of less than one percent
C. does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
D. needs to be conducted only when there is a problem discovered with the end product or when the customer has some rejects
Answer» C. does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
396.

In a project, the common parameters are cost, schedule, and quality. In relationship to the others, quality should be ranked ______________.

A. first as the prime driver for a project
B. second behind cost but ahead of schedule
C. second behind schedule but ahead of cost
D. equal to cost and schedule
Answer» D. equal to cost and schedule
397.

In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

A. direct, indirect, and overhead
B. one-time, recurring, and variable
C. variable, fixed, and semi-fixed
D. prevention, appraisal, and failure
Answer» D. prevention, appraisal, and failure
398.

Recognition of personnel achievements is an important building block to the attainment of a superior quality program. The form of recognition should be ______________.

A. an annual bonus increase paid at the end of the year
B. an immediate cash award that is commensurate with the deed
C. a non-monetary award presented in a public forum as soon as the deed is identified
D. a non-monetary award presented in private
Answer» C. a non-monetary award presented in a public forum as soon as the deed is identified
399.

Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.

A. visual and non-visual; processes and components
B. visual and aural; processes and materials
C. visual and technical; material and end products
D. aural and tactile; materials and end products
Answer» C. visual and technical; material and end products
400.

Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.

A. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
B. validate the controlling function as performing correctly and provide information on equipment servicing intervals
C. provide the historical records for production lots as to the specifications and actual measurements of a product
D. generate the control charts to determine the variances in the product and the number on nonconforming products
Answer» B. validate the controlling function as performing correctly and provide information on equipment servicing intervals

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