McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .
| 401. |
The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________. |
| A. | examining the vendor's quality procedures |
| B. | examining surfaces |
| C. | testing personnel skills |
| D. | witnessing destructive and nondestructive tests |
| Answer» D. witnessing destructive and nondestructive tests | |
| 402. |
Which of the following is not part of the Total Quality Approach? |
| A. | holistic thinking |
| B. | focus on short-term financial performance |
| C. | focus on desirability |
| D. | team thinking |
| Answer» A. holistic thinking | |
| 403. |
The majority of advertisers appeal the public on thebasis of which of the following? |
| A. | Quality of product |
| B. | Quality of staff |
| C. | Inferiority of product |
| D. | Inferiority of service |
| Answer» A. Quality of product | |
| 404. |
Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings? |
| A. | Acting as gatekeepers |
| B. | Closing the discussion |
| C. | Asking for clarification |
| D. | Testing for consensus |
| Answer» B. Closing the discussion | |
| 405. |
The job characteristic of quality professionals is: |
| A. | Educating others |
| B. | Achieving personal targets |
| C. | Consultative work with other departments |
| D. | None of the above |
| Answer» D. None of the above | |
| 406. |
______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities. |
| A. | House of Quality |
| B. | Affinity diagram |
| C. | Arrow diagram |
| D. | None of the give option |
| Answer» A. House of Quality | |
| 407. |
Tools and techniques used during the Quality Planning process include: |
| A. | Benefit / cost analysis |
| B. | Benchmarking |
| C. | Quality audits |
| D. | a and b |
| Answer» D. a and b | |
| 408. |
Quality is: |
| A. | Zero defects found |
| B. | Conformance to requirements |
| C. | The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs |
| D. | b and c |
| Answer» D. b and c | |
| 409. |
80% of the problems are found in 20% of the work is a concept of: |
| A. | Edward Deming |
| B. | Philip Crosby |
| C. | Juran |
| D. | Pareto |
| Answer» D. Pareto | |
| 410. |
All of the following statements about control charts are true except: |
| A. | Control charts can be used to establish as well as maintain process control |
| B. | Control charts are used to determine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification |
| C. | All data points outside the control chart limits are variations explained by |
| D. | B and C |
| Answer» D. B and C | |
| 411. |
The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant? |
| A. | Improving the performance of the company |
| B. | Self-Improvement |
| C. | Financial Incentives |
| D. | Recognition among co-workers |
| Answer» A. Improving the performance of the company | |
| 412. |
Which are the best two charts to show trends in a process? |
| A. | Pareto and Control |
| B. | Control and Run |
| C. | Histogram and Run |
| D. | Gantt and Pert |
| Answer» B. Control and Run | |
| 413. |
The process of determining that technical processes and procedures are being performed in conformance with scope requirements and quality plans is called quality: |
| A. | management |
| B. | assurance |
| C. | process review |
| D. | control |
| Answer» D. control | |
| 414. |
You are sampling items from a batch and plotting the results on a control chart. How will an increase in the number of items sample affect the value of the standard deviation used to set the control limit? |
| A. | increase it |
| B. | decrease it |
| C. | no effect on it |
| D. | first increase it, then decrease it |
| Answer» B. decrease it | |
| 415. |
From a high level perspective, quality: |
| A. | is ensured by having inspectors |
| B. | cannot be quantitatively measured |
| C. | and productivity are inconsistent objectives |
| D. | is primarily (85 - 95%) a management problem |
| Answer» D. is primarily (85 - 95%) a management problem | |
| 416. |
The project management teams for quality should: |
| A. | extend beyond the completion of the project |
| B. | stop at the point of delivery |
| C. | be significantly reduced by a good warranty |
| D. | be ignored by the project manager |
| Answer» A. extend beyond the completion of the project | |
| 417. |
From the project manager's viewpoint, quality assurance involves: |
| A. | conducting studies to determine if design methods will support quality requirements |
| B. | identifying applicable laws, ordinances and regulations that the project must comply with |
| C. | monitoring inspection activities to ensure that the work is performed as specified |
| D. | A and C |
| Answer» D. A and C | |
| 418. |
The quality management tool that can be described as "a diagram that rank and displays defects in order of frequency of occurrence (from left to right)" is a: |
| A. | control chart |
| B. | vertical bar chart |
| C. | histograms |
| D. | Pareto chart |
| Answer» D. Pareto chart | |
| 419. |
The ISO 9000 series is: |
| A. | a set of instructions for preparing control charts |
| B. | a set of guidelines for quality |
| C. | a set of forms and procedures to ensure quality |
| D. | an international standard that describes a recommended quality system |
| Answer» D. an international standard that describes a recommended quality system | |
| 420. |
Quality control is the technical processes that ______________ the project's progress against the performance standards. |
| A. | inspect, certify, and verify |
| B. | examine, analyze, and report |
| C. | inspect, examine, and determine |
| D. | identify, measure, and report |
| Answer» B. examine, analyze, and report | |
| 421. |
When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a (n) ______________. |
| A. | random sample; cross-matrix sample |
| B. | real sample; simulated sample |
| C. | 100 percent sampling; 10 percent sampling |
| D. | sampling run; average of several runs |
| Answer» D. sampling run; average of several runs | |
| 422. |
A quality program within a project should be based on ______________ of errors to improve productivity along with quality levels. |
| A. | early detection |
| B. | early correction |
| C. | late detection |
| D. | prevention |
| Answer» D. prevention | |
| 423. |
Trend charts reflect the relative status of a program. Trend charts are effective means of ______________. |
| A. | visibility reinforcing the growth of quality improvements to the workers |
| B. | reflecting the precise status of quality failures |
| C. | identifying to customers the failure rates of products |
| D. | setting standards and goals for acceptable levels of quality |
| Answer» A. visibility reinforcing the growth of quality improvements to the workers | |
| 424. |
As one of its goal the project organization has quality to specified performance measures. When compared with the functional organization, the project organization ______________. |
| A. | achieves higher levels of quality |
| B. | is always tailored to meet the specific quality goals |
| C. | is less disciplined in the implementation of quality |
| D. | is more disciplined in the implementation of quality |
| Answer» C. is less disciplined in the implementation of quality | |
| 425. |
In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________. |
| A. | there is never enough information collected |
| B. | the system is incapable of processing all the required information |
| C. | some information costs more to collect than it is worth |
| D. | most information relies on related data to generate the proper output |
| Answer» D. most information relies on related data to generate the proper output | |
| 426. |
Which of the following is typically viewed to lie between fully vertically integrated firms? |
| A. | Supply chain management |
| B. | Production chain management |
| C. | Value chain management |
| D. | Demand chain management |
| Answer» A. Supply chain management | |
| 427. |
What was the primary concern of managers during 1980s? |
| A. | Detection |
| B. | Strategic impact |
| C. | Control |
| D. | Coordination |
| Answer» B. Strategic impact | |
| 428. |
The use of CAD (computer-aided design) is emerging as a new technology with the goal of reducing the time and money spent to produce and update design drawings. In some cases, the CAD is being used to control other computers and machines to manufacture basic components of equipment. Because the CAD software has the capability to perform checks of the design and make changes to designs as they are approved, there has been ______________. |
| A. | a significant reduction in engineering errors |
| B. | less rework required because of design errors |
| C. | improved updating of designs over the former manual methods |
| D. | more timely posting of changes to designs |
| Answer» C. improved updating of designs over the former manual methods | |
| 429. |
All of the following are the elements of a TQM system EXCEPT: |
| A. | Leadership |
| B. | Communications |
| C. | Measurement |
| D. | Detentions |
| Answer» D. Detentions | |
| 430. |
The 'Father' of statistical quality control is: |
| A. | F. W. Taylor |
| B. | Joseph M. Juran |
| C. | Philip Crosby |
| D. | Walter Shewhart |
| Answer» D. Walter Shewhart | |
| 431. |
Crosby’s approach to management is |
| A. | A problem that can never be solved |
| B. | Absolutes of Quality Management |
| C. | Interim Management |
| D. | ISO |
| Answer» B. Absolutes of Quality Management | |
| 432. |
The practice of ceasing mass inspections and ending awards based on price is credited to: |
| A. | Edward Deming |
| B. | Philip Crosby |
| C. | Juran |
| D. | Pareto |
| Answer» A. Edward Deming | |
| 433. |
The ability of a product to be used for different purposes at different capacities and under different conditions determines its: |
| A. | Usability |
| B. | Flexibility |
| C. | Operability |
| D. | Availability |
| Answer» B. Flexibility | |
| 434. |
All of the following statements about acceptance sampling plans are true except: |
| A. | Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great |
| B. | Acceptance sampling plans are necessary when destructive inspections are required |
| C. | Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious |
| D. | Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality |
| Answer» C. Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious | |
| 435. |
Quality management deals with all of the following topics except: |
| A. | Conformance to requirements / specifications |
| B. | Satisfying the needs of the customer |
| C. | Making products more desirable and luxurious |
| D. | A and C |
| Answer» C. Making products more desirable and luxurious | |
| 436. |
The majority of product defects could be prevented in most processes if manufacturers would do the following: |
| A. | Increase the use of acceptance control charts instead of standard three-sigma control charts |
| B. | Make a concerted effort to eliminate the potential for product defects in the design stage |
| C. | Create a quality control department |
| D. | A and B |
| Answer» B. Make a concerted effort to eliminate the potential for product defects in the design stage | |
| 437. |
In order to achieve long-term quality improvements, management must do the following: |
| A. | Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day |
| B. | Create a quality control department and give the head of the department ultimate responsibility for quality improvement |
| C. | Implement a formal quality control program with worker and management involvement |
| D. | Establish financial incentive packages for workers |
| Answer» C. Implement a formal quality control program with worker and management involvement | |
| 438. |
The ______________ of a product or service mostly affects its reliability and maintenance characteristics. |
| A. | design |
| B. | concept |
| C. | fabrication |
| D. | performance |
| Answer» A. design | |
| 439. |
The primary driver(s) behind the demand for continual qualify improvements is / are: |
| A. | an increase in the number of projects being worked |
| B. | the government cost improvement reports that have created widespread public interest in quality |
| C. | the prevalence of media reports on quality circles and other quality improvement techniques |
| D. | B and D |
| Answer» D. B and D | |
| 440. |
Quality control is: |
| A. | identifying which quality standards are relevant to the project and determining how to satisfy them |
| B. | monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance |
| C. | evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards |
| D. | taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer |
| Answer» B. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance | |
| 441. |
Of the following statements, which one(s) is / are true? |
| A. | Quality is the usual result when skilled designers and skilled implementers work on the project |
| B. | Quality is 10% skill and 90% luck |
| C. | Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work |
| D. | A and C |
| Answer» D. A and C | |
| 442. |
Which of the following statements best characterizes the quality management practice called benchmarking? |
| A. | The ISO term for progress measurement |
| B. | Comparing planned project practices to those of other projects |
| C. | A technique used to test certain types of electronic equipment |
| D. | The difference between grade and quality |
| Answer» B. Comparing planned project practices to those of other projects | |
| 443. |
Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________. |
| A. | slogan; whenever possible |
| B. | slogan; most of the time |
| C. | standard; at all times |
| D. | standard; whenever possible |
| Answer» C. standard; at all times | |
| 444. |
Statistical sampling methods are valid for most projects, regardless of the lack of repetitive processes, because ______________. |
| A. | projects rely on external vendors for products that must meet contractual specifications to conform to the requirements |
| B. | purchased materials will never meet the requirements of the project |
| C. | services are amenable to statistical sampling even for small lots |
| D. | it looks good to the customer when there is a mathematical approach to quality |
| Answer» A. projects rely on external vendors for products that must meet contractual specifications to conform to the requirements | |
| 445. |
Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________. |
| A. | avoid commitment to correction on an "out of warranty" item |
| B. | talk to them until they see the reason the complaints are trivial |
| C. | give them something more than they contracted to receive to suppress any feelings of dissatisfaction |
| D. | provide them with the full scope of the contracted product or service |
| Answer» D. provide them with the full scope of the contracted product or service | |
| 446. |
One of the advantages of team work is: |
| A. | It breaks down barriers between internal |
| B. | customers and suppliers |
| C. | It results in promotion |
| D. | It results in salary increment |
| Answer» A. It breaks down barriers between internal | |
| 447. |
Crosby’s approach to management is: |
| A. | A problem that can never be solved |
| B. | Absolutes of Quality Management |
| C. | Interim Management |
| D. | ISO |
| Answer» B. Absolutes of Quality Management | |
| 448. |
A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is: |
| A. | Statistical Histogram |
| B. | Juran Histogram |
| C. | Fishbone Diagram |
| D. | Pareto Diagram |
| Answer» B. Juran Histogram | |
| 449. |
A series of consecutive points on the same side of the average is called: |
| A. | Run |
| B. | Trend |
| C. | Outliers |
| D. | Cycle |
| Answer» A. Run | |
| 450. |
A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called: |
| A. | Quality Policy |
| B. | Check list |
| C. | Trend analysis |
| D. | Pareto diagram |
| Answer» B. Check list | |
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