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510+ Consumer Behaviour Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Master of Commerce (M.com) , Bachelor of Mass Media (BMM) , Bachelor of Business Administration in Marketing (BBA Marketing) .

401.

FLC stands for _

A. Functional life cycle
B. Family Lifestyle Centre
D. Family Learning Cycle
Answer» A. Functional life cycle
402.

while in _ stage of FLC the consumer is likely to buy basis kitchen equipment, furniture, two wheeler.

A. post parenthood
B. parenthood
C. Bachelorhood
D. dissolution
Answer» C. Bachelorhood
403.

while in _ stage of FLC the consumer is likely to buy baby food, diapers, chech and cough medication.

A. post parenthood
B. Bachelorhood
C. parenthood
D. dissolution
Answer» C. parenthood
404.

while in _ stage of FLC the consumer is likely to concetrate on home improvements, buy tastful furniture, car, home applicances & magazines.

A. Bachelorhood
B. parenthood
C. post parenthood
D. dissolution
Answer» C. post parenthood
405.

while in _ stage of FLC the consumer is likely to buy more medical products & seek more attention, affection & security.

A. dissolution
B. Bachelorhood
C. parenthood
D. post parenthood
Answer» A. dissolution
406.

In family decision making, _ are those family members who provide information and advice and thus influence the purchase.

A. users
B. influencers
C. Gatekeepers
D. buyers
Answer» D. buyers
407.

In family decision making, _ are those family members who control the flow of information about a product/service thus influencing the decisions of other family members.

A. Gatekeepers
B. influencers
C. Gatekeepers
D. buyers
Answer» A. Gatekeepers
408.

In family decision making, _ are family members who have the power to unilaterally or jointly decide whether or not to buy a product or service.

A. deciders
B. disposers.
C. Gatekeepers
D. buyers
Answer» A. deciders
409.

In family decision making, _ are those family members who actually buy a particular product or service.

A. buyers
B. Gatekeepers
C. buyers
D. users
Answer» A. buyers
410.

_ is an external influence for a consumer's buying behaviour.

A. attitude
B. motivation
C. subculture
D. feelings
Answer» C. subculture
411.

_ needs are the ones that we learn in response to our culture or environment.

A. acquired
B. primary
C. dormant
D. secodary
Answer» A. acquired
412.

_are the objectives that have to fulfilled.

A. aims
B. mission
C. goals
D. values
Answer» C. goals
413.

In family decision making, _ are those family members who transform or prepare the product into the form in which it is actually consumed.

A. Gatekeepers
B. buyers
C. users
D. Preparers
Answer» D. Preparers
414.

Any individual who purchases goods and services from the market for his/her end-use is called a..................

A. Customer
B. Purchaser
C. Consumer
D. All these
Answer» A. Customer
415.

------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

A. Consumer behavior
B. Consumer interest
C. Consumer attitude
D. Consumer perception
Answer» B. Consumer interest
416.

------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.

A. Consumer behavior
B. Consumer interest
C. Consumer attitude
D. Consumer perception
Answer» A. Consumer behavior
417.

-------------- refers to how an individual perceives a particular message

A. Consumer behavior
B. Consumer interest
C. Consumer attitude
D. Consumer interpretation.
Answer» D. Consumer interpretation.
418.

“----------- is the action and decisions process or people who purchase goods and services for personal consumption.”

A. Consumer behavior
B. Consumer interest
C. Consumer attitude
D. Consumer interpretation.
Answer» A. Consumer behavior
419.

________________ emphasize(s) that profitable marketing begins with the discovery and understanding of consumer needs and then develops a marketing mix to satisfy these needs.

A. The marketing concept
B. The strategic plan
C. The product influences
D. The price influences.
Answer» A. The marketing concept
420.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

A. Brand
B. Culture
C. Product
D. Price
Answer» B. Culture
421.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

A. Economic situations
B. Situational influences
C. Consumption decisions
D. Physiological influences
Answer» C. Consumption decisions
422.

Many sub-cultural barriers are decreasing because of mass communication, mass transit, and a ___________________.

A. Decline in the influence of religious values
B. Decline in communal influences
C. Strong awareness of brands in the market
D. Strong awareness of pricing policies in the market.
Answer» A. Decline in the influence of religious values
423.

___________ develop on the basis of wealth, skills and power.

A. Economical classes
B. Purchasing communities
C. Competitors
D. Social classes.
Answer» D. Social classes.
424.

_____________ (is) are transmitted through three basic organizations: the family, religious organizations, and educational institutions; and in today’s society, educational institutions are playing an increasingly greater role in this regard.

A. Consumer feedback
B. Marketing information systems
C. Market share estimates
D. Cultural values.
Answer» D. Cultural values.
425.

In large nations, the population is bound to lose a lot of its homogeneity, and thus _________________ arise.

A. Multilingual needs
B. Cultures
C. Subcultures
D. Product adaptation requirements
Answer» C. Subcultures
426.

_______________ are based on such things as geographic areas, religions, nationalities, ethnic groups, and age.

A. Multilingual needs
B. Cultures
C. Subcultures
D. Product adaptation requirements.
Answer» C. Subcultures
427.

Marketing managers should adapt the marketing mix to ___________________ and constantly monitor value changes and differences in both domestic and global markets.

A. Sales strategies
B. Marketing concepts
C. Cultural values
D. Brand images.
Answer» C. Cultural values
428.

_____________ has become increasingly important for developing a marketing strategy in recent years.

A. Change in consumers’ attitudes
B. Inflation of the dollar
C. The concept and the brand
D. Age groups, such as the teen market, baby boomers, and the mature market.
Answer» D. Age groups, such as the teen market, baby boomers, and the mature market.
429.

Two of the most important psychological factors that impact consumer decision-making process are product _____________ and product involvement.

A. Marketing
B. Strategy
C. Price
D. Knowledge
Answer» D. Knowledge
430.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

A. The number of years schooling that they had
B. Their ethnic backgrounds
C. Their combined annual income
D. Their occupations
Answer» D. Their occupations
431.

Changes in consumer values have been recognized by many business firms that have expanded their emphasis on ____________ products.

A. Latest technology
B. Timesaving, convenience-oriented
C. Health related
D. Communication.
Answer» B. Timesaving, convenience-oriented
432.

Many sub cultural barriers are decreasing because of mass communication, mass transit, and ________________.

A. The rising unemployment situation
B. An influence of political power
C. The use of new technology
D. A decline in the influence of religious values.
Answer» C. The use of new technology
433.

Different social classes tend to have different attitudinal configurations and _______ that influence the behaviour of individual members.

A. Personalities
B. Values
C. Finances
D. Decision makers
Answer» B. Values
434.

__________ is the single factor that best indicates social class.

A. Time
B. Money
C. Occupation
D. Fashion
Answer» C. Occupation
435.

In terms of consumption decisions, middle class consumers prefer to _________.

A. Buy at a market that sells at a whole sale rates.
B. Buy what is popular
C. Buy only the brands which sell at affordable prices
D. Analyze the market and select the best at the lowest prices
Answer» B. Buy what is popular
436.

_________________ refers to the buying behavior of final consumers.

A. Consumer buyer behavior .
B. Target market buying
C. Market segment buying
D. Business buying behavior
Answer» A. Consumer buyer behavior .
437.

____________ is individuals and households who buy goods and services for personal consumption.

A. The target market
B. A market segment
C. The consumer market.
D. The ethnographic market.
Answer» C. The consumer market.
438.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

A. How much money is the consumer willing to spend?
B. How much does the consumer need the product being offered for sale?
C. How much does a discount or a coupon affect the purchase rate?
D. How do consumers respond to various marketing efforts the company might use?
Answer» D. How do consumers respond to various marketing efforts the company might use?
439.

The starting point in understanding how consumers respond to various marketing efforts the company might use is the:

A. Lipinski model of buying behavior.
B. Stimulus-response model of buyer behavior. .
C. Freudian model of buying behavior.
D. Maslow’s model of life-cycle changes.
Answer» B. Stimulus-response model of buyer behavior. .
440.

According to the stimulus-response model of buyer behavior , the place where consumers process marketing stimuli prior to making purchase decision is called_______________

A. Consumer’s value chain.
B. Consumer’s cognitive schema.
C. Consumer’s black box. .
D. Consumer’s thoughts-emotions network.
Answer» C. Consumer’s black box. .
441.

Consumer purchases are influenced strongly by cultural, social, personal, and __________

A. Psychographic characteristics.
B. Psychological characteristics. .
C. Psychometric characteristics.
D. Supply and demand characteristics.
Answer» B. Psychological characteristics. .
442.

______________ is the most basic cause of a person’s wants and behaviors.

A. Culture.
B. Social class
C. Personality
D. Lifestyle
Answer» A. Culture.
443.

Marketers are always trying to spot ____________ in order to discover new products that might be wanted.

A. opinion graphers
B. dissonant groups
C. cultural shifts .
D. benchmarks
Answer» C. cultural shifts .
444.

The cultural shift toward _____________ has resulted in more demand for casual clothing and simpler home furnishings.

A. liberal political causes
B. conservative political causes
C. informality.
D. downsizing
Answer» C. informality.
445.

A ________________ is a group of people with shared value systems based on common life experiences and situations.

A. culture
B. subculture .
C. lifestyle composite
D. social class
Answer» B. subculture .
446.

The greatest barrier to effectively marketing to the Asian American market is thought to be ________

A. Reluctance to grant credit to this group.
B. Language and cultural traditions. .
C. The urban nature of their neighborhoods.
D. Lack of a mass media that reaches this group.
Answer» B. Language and cultural traditions. .
447.

Relatively permanent and ordered divisions in a society whose members share similar values, interests, and behaviors are called__________

A. Cultures.
B. Subcultures.
C. Social classes. .
D. Social factors.
Answer» C. Social classes. .
448.

As a form of a reference group, the _______________ are ones to which the individual wishes to belong.

A. secondary groups
B. facilitative groups
C. primary groups
D. aspiration groups .
Answer» D. aspiration groups .
449.

The __________________ is a person within a reference group who, because of special skills, knowledge, personality, or other characteristics, exerts influence on others.

A. facilitator
B. referent actor
C. opinion leader .
D. social role player
Answer» C. opinion leader .
450.

Even though buying roles in the family change constantly, the ___________ has traditionally been the main purchasing agent for the family.

A. Wife .
B. husband
C. teenage children
D. grandparent
Answer» A. Wife .

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