McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) .
| 151. |
"Poka-yoke" is the Japanese term for |
| A. | card |
| B. | foolproof |
| C. | continuous improvement |
| D. | fishbone diagram |
| Answer» B. foolproof | |
| 152. |
A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem? |
| A. | the foreman |
| B. | a member of the quality control department |
| C. | the operator herself |
| D. | an engineer |
| Answer» C. the operator herself | |
| 153. |
A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality? |
| A. | communication, courtesy, and credibility |
| B. | competence, courtesy, and security |
| C. | competence, responsiveness, and reliability |
| D. | communication, responsiveness, and reliability |
| Answer» A. communication, courtesy, and credibility | |
| 154. |
Which of the following has been the main driver to the globalization of business? |
| A. | the higher standards of living in the u.s. and europe |
| B. | technology |
| C. | the nafta trade agreement |
| D. | the increasing ethnic diversity within countries |
| Answer» B. technology | |
| 155. |
Operations management is applicable |
| A. | mostly to the service sector |
| B. | to services exclusively |
| C. | mostly to the manufacturing sector |
| D. | to manufacturing and service sectors |
| Answer» D. to manufacturing and service sectors | |
| 156. |
Walter Shewhart is listed among the important people of operations management because of his contributions to |
| A. | assembly line production |
| B. | measuring the productivity in the service sector |
| C. | just-in-time inventory methods |
| D. | statistical quality control |
| Answer» D. statistical quality control | |
| 157. |
Henry Ford is noted for his contributions to |
| A. | standardization of parts |
| B. | statistical quality control |
| C. | assembly line operations |
| D. | scientific management |
| Answer» C. assembly line operations | |
| 158. |
Taylor and Deming would have both agreed that |
| A. | whirlpool's global strategy is a good one |
| B. | eli whitney was an important contributor to statistical theory |
| C. | management must do more to improve the work environment and its processes so that quality can be improved |
| D. | productivity is more important than quality |
| Answer» C. management must do more to improve the work environment and its processes so that quality can be improved | |
| 159. |
Who among the following is associated with contributions to quality control in operations management? |
| A. | charles babbage |
| B. | henry ford |
| C. | frank gilbreth |
| D. | w. edwards deming |
| Answer» D. w. edwards deming | |
| 160. |
The responsibilities of the operations manager include |
| A. | planning, organizing, staffing, procuring, and reviewing |
| B. | forecasting, designing, planning, organizing, and controlling |
| C. | forecasting, designing, operating, procuring, and reviewing |
| D. | planning, organizing, staffing, leading, and controlling |
| Answer» D. planning, organizing, staffing, leading, and controlling | |
| 161. |
Which of the following is not an element of the management process? |
| A. | pricing |
| B. | staffing |
| C. | planning |
| D. | controlling |
| Answer» A. pricing | |
| 162. |
An operations manager is not likely to be involved in |
| A. | the design of products and services to satisfy customers' wants and needs |
| B. | the quality of products and services to satisfy customers' wants and needs |
| C. | the identification of customers' wants and needs |
| D. | work scheduling to meet the due dates promised to customers |
| Answer» C. the identification of customers' wants and needs | |
| 163. |
All of the following decisions fall within the scope of operations management except for |
| A. | financial analysis |
| B. | design of products and processes |
| C. | location of facilities |
| D. | quality management |
| Answer» A. financial analysis | |
| 164. |
Which of the following are the primary functions of all organizations? |
| A. | operations, marketing, and human resources |
| B. | marketing, human resources, and finance/accounting |
| C. | sales, quality control, and operations |
| D. | marketing, operations, and finance/accounting |
| Answer» D. marketing, operations, and finance/accounting | |
| 165. |
Budgeting, paying the bills, and collection of funds are activities associated with the |
| A. | management function |
| B. | control function |
| C. | finance/accounting function |
| D. | production/operations function |
| Answer» C. finance/accounting function | |
| 166. |
Which of the following would not be an operations function in a fast-food restaurant? |
| A. | making hamburgers and fries |
| B. | advertising and promotion |
| C. | maintaining equipment |
| D. | designing the layout of the facility |
| Answer» B. advertising and promotion | |
| 167. |
The three major functions of business organizations |
| A. | are mutually exclusive |
| B. | exist independently of each other |
| C. | overlap |
| D. | function independently of each other |
| Answer» C. overlap | |
| 168. |
The service industry makes up approximately what percentage of all jobs in the United States? |
| A. | 20% |
| B. | 40% |
| C. | 66% |
| D. | 74% |
| Answer» D. 74% | |
| 169. |
Typical differences between goods and services do not include |
| A. | cost per unit |
| B. | ability to inventory items |
| C. | timing of production and consumption |
| D. | customer interaction |
| Answer» A. cost per unit | |
| 170. |
Which is not true regarding differences between goods and services? |
| A. | services are generally produced and consumed simultaneously, tangible goods are not. |
| B. | services tend to be more knowledge-based than products. |
| C. | services tend to have a more inconsistent product definition than goods. |
| D. | goods tend to have higher customer interaction than services. |
| Answer» D. goods tend to have higher customer interaction than services. | |
| 171. |
Which of the following is not a typical attribute of goods? |
| A. | output can be inventoried |
| B. | often easy to automate |
| C. | aspects of quality difficult to measure |
| D. | output can be resold |
| Answer» C. aspects of quality difficult to measure | |
| 172. |
Which of the following services is not unique, i.e., customized to a particular individual's needs? |
| A. | hairdressing |
| B. | elementary education |
| C. | legal services |
| D. | dental care |
| Answer» B. elementary education | |
| 173. |
Which of the following is not a typical service attribute? |
| A. | intangible product |
| B. | easy to store |
| C. | customer interaction is high |
| D. | simultaneous production and consumption |
| Answer» B. easy to store | |
| 174. |
Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8-hour shift, the productivity of the line is |
| A. | 2 valves/hr |
| B. | 40 valves/hr |
| C. | 80 valves/hr |
| D. | 200 valves/hr |
| Answer» D. 200 valves/hr | |
| 175. |
Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be |
| A. | 180 valves/hr |
| B. | 200 valves/hr |
| C. | 220 valves/hr |
| D. | 880 valves/hr |
| Answer» C. 220 valves/hr | |
| 176. |
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant? |
| A. | 25 boxes/hr |
| B. | 50 boxes/hr |
| C. | 5000 boxes/hr |
| D. | none of the above |
| Answer» A. 25 boxes/hr | |
| 177. |
The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately |
| A. | 32.5 boxes/hr |
| B. | 40.6 boxes/hr |
| C. | 62.5 boxes/hr |
| D. | 81.25 boxes/hr |
| Answer» B. 40.6 boxes/hr | |
| 178. |
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand,they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to production? |
| A. | it has increased by 50 sets/shift |
| B. | it has increased by 37.5 sets/hr |
| C. | it has increased by 20% |
| D. | it has decreased by 8.3% |
| Answer» C. it has increased by 20% | |
| 179. |
Productivity measurement is complicated by |
| A. | the competition's output |
| B. | the fact that precise units of measure are often unavailable |
| C. | stable quality |
| D. | the workforce size |
| Answer» B. the fact that precise units of measure are often unavailable | |
| 180. |
The total of all outputs produced by the transformation process divided by the total of the inputs is |
| A. | utilization |
| B. | greater in manufacturing than in services |
| C. | defined only for manufacturing firms |
| D. | multi-factor productivity |
| Answer» D. multi-factor productivity | |
| 181. |
Which of the following inputs has the greatest potential to increase productivity? |
| A. | labor |
| B. | globalization |
| C. | management |
| D. | capital |
| Answer» C. management | |
| 182. |
Productivity can be improved by |
| A. | increasing inputs while holding outputs steady |
| B. | decreasing outputs while holding inputs steady |
| C. | increasing inputs and outputs in the same proportion |
| D. | decreasing inputs while holding outputs steady |
| Answer» D. decreasing inputs while holding outputs steady | |
| 183. |
The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase. |
| A. | management; one-half |
| B. | mr. deming; one-half |
| C. | labor; two-thirds |
| D. | capital; 90% |
| Answer» A. management; one-half | |
| 184. |
Three commonly used productivity variables are |
| A. | quality, external elements, and precise units of measure |
| B. | labor, capital, and management |
| C. | technology, raw materials, and labor |
| D. | education, diet, and social overhead |
| Answer» B. labor, capital, and management | |
| 185. |
The service sector has lower productivity improvements than the manufacturing sector because |
| A. | the service sector uses less skilled labor than manufacturing |
| B. | the quality of output is lower in services than manufacturing |
| C. | services usually are labor intensive |
| D. | service sector productivity is hard to measure |
| Answer» C. services usually are labor intensive | |
| 186. |
………..is a predictable degree of uniformity and dependability,at low cost and suited to the market. |
| A. | quantity |
| B. | quality |
| C. | system |
| D. | process |
| Answer» B. quality | |
| 187. |
The 5 pillars of TQM includes product,process,system,people and……….. |
| A. | communication |
| B. | motivation |
| C. | leadership |
| D. | resource |
| Answer» C. leadership | |
| 188. |
………….is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you continuously strive to achieve. |
| A. | mission |
| B. | vision |
| C. | strategy |
| D. | operation |
| Answer» B. vision | |
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