McqMate
Chapters
1. |
______ signifies a system of shared meaning held by the members that distinguish one organization from another organization |
A. | organizational change |
B. | organizational development |
C. | organizational culture |
D. | group dynamics |
Answer» C. organizational culture |
2. |
An organization emphasized that its employees should dress formally but did n not consider it to be absolutely essential for the firm. What are such norms termed as? |
A. | relevant norms |
B. | irrelevant norms |
C. | flexible norms |
D. | functional norms |
Answer» C. flexible norms |
3. |
Vijay was employed in the production department of a firm manufacturing textiles. He was well behaved and agreed to the norms of the organization. Vijay who accepts all the organizational norms is a |
A. | assertive |
B. | conformist |
C. | rebel |
D. | perfectionist |
Answer» B. conformist |
4. |
Of the four approaches adopted by international operations, which approach tries to create value by emphasizing on local responsiveness |
A. | the multi domestic |
B. | the international |
C. | the global |
D. | the translational |
Answer» A. the multi domestic |
5. |
_________ council studies absenteeism at the workplace and recommends steps to reduce it at the lowest level of worker participation |
A. | shop council |
B. | plant council |
C. | unit council |
D. | joint council |
Answer» C. unit council |
6. |
The ______ council usually deals with matters pertaining to the operational, economic and financial, personnel, welfare and environment areas at a level above the shop/department level |
A. | shop council |
B. | plant council |
C. | unit council |
D. | joint council |
Answer» B. plant council |
7. |
Appraisal of an employee by supervisor, self, peers, subordinates and customers is termed as |
A. | team appraisal |
B. | balanced scorecard method |
C. | 360 degree appraisal |
D. | critical incident method |
Answer» C. 360 degree appraisal |
8. |
Rajan believes that all those from Xavier's are arrogant and complacent. This is reflected in his performance appraisal of Preethi, who is from Xaviers. This is an example of |
A. | halo effect |
B. | perceptual effect |
C. | stereotyping |
D. | stringency effect |
Answer» C. stereotyping |
9. |
If the appraiser allows a single characteristic of the appraisee to dominate his judgement of the employee performance, it is termed as |
A. | halo effect |
B. | stereotyping |
C. | perceptual set |
D. | primacy effect |
Answer» A. halo effect |
10. |
Hitesh is a good salesman and works for an ITcompany. But, his performance in 2001-02 was affected because of the slump in the ITmarket. However, his boss fails to acknowledge it and rates his performance as poor. This is an example of |
A. | stereotyping |
B. | primacy effect |
C. | fundamental attribution error |
D. | halo effect |
Answer» C. fundamental attribution error |
11. |
Veena always awards high ratings to all her subordinates irrespective of their performance levels. She is affected by |
A. | leniency effect |
B. | primacy effect |
C. | recency effect |
D. | tringency effect |
Answer» A. leniency effect |
12. |
One of the main reasons for the negative attitude of employees towards performance appraisal is |
A. | it is associated with pay |
B. | it gives away how bad they are |
C. | it tends to become subjective because of poor implementation |
D. | it is not useful for any other organizational activity |
Answer» C. it tends to become subjective because of poor implementation |
13. |
Supratim has been promoted to the post of an Area Sales Manager just last week, but finds himself lacking in some areas. His performance can be improved by |
A. | reprimanding him |
B. | training him |
C. | linking his pay to performance |
D. | providing him with an assistant |
Answer» B. training him |
14. |
The performance appraisal method that channelises employee efforts with organizational goals is |
A. | bars |
B. | 360 degree appraisal |
C. | balanced scorecard |
D. | management by objectives |
Answer» D. management by objectives |
15. |
Psychology oriented factor of production is |
A. | land |
B. | finance |
C. | machine |
D. | labour |
Answer» D. labour |
16. |
A statement containing the details of works to be performed & responsibilities involved is known as. |
A. | job analysis |
B. | job evaluation |
C. | job specification |
D. | job description |
Answer» A. job analysis |
17. |
Recruiting is ____________. |
A. | selecting people |
B. | offering job |
C. | appointing people |
D. | discovering of potential |
Answer» B. offering job |
18. |
A performance appraisal is a process of evaluating employees. |
A. | behaviour at job |
B. | contribution towards job |
C. | character |
D. | quantity of work done |
Answer» B. contribution towards job |
19. |
Man to Man comparison is one of the methods of |
A. | selection |
B. | grading |
C. | performance appraisal |
D. | merit rating |
Answer» C. performance appraisal |
20. |
____________ is a strategy for acquisition, utilization, improvement & presentation of an organizational human resources. |
A. | man power planning |
B. | personal administration |
C. | personal management |
D. | personal policy |
Answer» A. man power planning |
21. |
Job satisfaction is high when there is |
A. | low morale |
B. | high wage |
C. | low wage |
D. | high morale |
Answer» D. high morale |
22. |
Direct compensation towards the contribution of labour is |
A. | money |
B. | pay |
C. | reward |
D. | wages |
Answer» A. money |
23. |
Job analysis is a systematic exploration of the activities surrounding a job. It define the jobs. |
A. | responsibilities &duties |
B. | accountability & duties |
C. | responsibilities & accountability |
D. | responsibilities, accountability, duties. |
Answer» D. responsibilities, accountability, duties. |
24. |
On-the-job management development techniques include. |
A. | job rotation |
B. | sensitivity training |
C. | coaching |
D. | transactional analysis |
Answer» C. coaching |
25. |
______ is a process of matching the qualification of applicants with the web requirements. |
A. | recruitment |
B. | promotion. |
C. | selection |
D. | training |
Answer» A. recruitment |
26. |
_______ is the ideal or target to achieve through higher productivity. |
A. | fair wages |
B. | minimum wages |
C. | livingwages |
D. | normal wages |
Answer» A. fair wages |
27. |
According to Tuckman and Jensen, the stage where the group resolves its conflict is called. |
A. | forming |
B. | norming |
C. | performing |
D. | adjourning |
Answer» B. norming |
28. |
. ____________is the tendency of highly cohesive groups to value consensus at the price of decision quality. |
A. | group thinks |
B. | group process |
C. | group norms |
D. | group development |
Answer» A. group thinks |
29. |
________ are the rules of pattern and behaviour that are expected from all team members. |
A. | norms |
B. | policies |
C. | procedures |
D. | role |
Answer» A. norms |
30. |
Which of the following are not the features of team empowerment? |
A. | potency |
B. | autonomy |
C. | impact |
D. | role ambiguity |
Answer» D. role ambiguity |
31. |
The ability and willingness of group members to set goals and work towards their accomplishment is known as _______. |
A. | group maturity |
B. | team spirit |
C. | mbo |
D. | participation |
Answer» A. group maturity |
32. |
Recruitment and selection must be effective to ensure it. |
A. | offsets high labour turnover |
B. | delivers the highest caliber of individuals at optimum most |
C. | to have a surprise in case of sickness and absence |
D. | encourages new blood into the organization |
Answer» B. delivers the highest caliber of individuals at optimum most |
33. |
Too great a reliance on internal recruitment can result in. |
A. | reduced job performance |
B. | higher labour turnover |
C. | internal conflict |
D. | poor group dynamics |
Answer» A. reduced job performance |
34. |
Why can altruism as an approach to discipline be regarded as an essential element? |
A. | it is an essential requirement for survival |
B. | to maintain good employee relations |
C. | to demonstrate who’s boss |
D. | to re-establish a welfare approach to hr |
Answer» B. to maintain good employee relations |
35. |
What will make some organizations more successful and there more likely to survive and prosper then others? |
A. | creating cultures and system in which staff can use their talents |
B. | creating management system to ensure high performance from everyone |
C. | creating superior organizations |
D. | only recruiting talented people |
Answer» B. creating management system to ensure high performance from everyone |
36. |
A performance rating system is |
A. | a grade or score relating to overall performance |
B. | details of the extent to which work objectives were met |
C. | last year objectives |
D. | achievements during the year |
Answer» A. a grade or score relating to overall performance |
37. |
360% feedback involves appraisals by. |
A. | line managers |
B. | subordinates |
C. | superiors. |
D. | superiors. |
Answer» D. superiors. |
38. |
The role in which a manager led his subordinates and motivating them for willing cooperation is called as. |
A. | monitoring role |
B. | disseminator role |
C. | entrepreneur role |
D. | leader role |
Answer» D. leader role |
39. |
Manager serves as a connecting link between his organization and outsiders is called as. |
A. | spokes person role |
B. | liaison role |
C. | disseminator role. |
D. | entrepreneur role |
Answer» B. liaison role |
40. |
Manager represents his organization or unit while interacting with outsiders is called as. |
A. | disseminator role |
B. | spokes person |
C. | resource allocator |
D. | entrepreneur role |
Answer» B. spokes person |
41. |
‘psyche’ means. |
A. | physical |
B. | mind |
C. | behaviour |
D. | attitude |
Answer» B. mind |
42. |
"Soma" means |
A. | body |
B. | mind |
C. | behaviour |
D. | attitute |
Answer» A. body |
43. |
Which is the scientific method in accumulating knowledge about man’s social behavior |
A. | anthropology |
B. | social work |
C. | sociology |
D. | psychology |
Answer» C. sociology |
44. |
A person should get orders and instruction from only one superior is called as |
A. | power |
B. | unity of direction |
C. | unity of command |
D. | scalar chain |
Answer» C. unity of command |
45. |
Division of work to take the advantage of. |
A. | discipline |
B. | specialization |
C. | aptitude |
D. | productivity |
Answer» B. specialization |
46. |
Esprit de corps denotes |
A. | team work |
B. | union is strength |
C. | unity of command |
D. | communication |
Answer» B. union is strength |
47. |
Communication going up through each position in the line of authority |
A. | order |
B. | equity |
C. | scalar chain |
D. | formal communication |
Answer» C. scalar chain |
48. |
Organization which have objective of making profit are called. |
A. | economic organization |
B. | political organization |
C. | integrated organization |
D. | pattern or maintenance organization. |
Answer» A. economic organization |
49. |
Under which of the following organization industrial, commercial and trading concern are included. |
A. | political organization |
B. | integrated organization |
C. | economic organization |
D. | maintenance organization |
Answer» C. economic organization |
50. |
Balance theory was developed by. |
A. | osgood and tannenbaum |
B. | heider |
C. | rosenber |
D. | festinger |
Answer» B. heider |
51. |
A non-specific response of the body to a situation is known as ________. |
A. | stress |
B. | fatigue. |
C. | disease |
D. | heart attack |
Answer» A. stress |
52. |
Question at ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members. |
A. | storming |
B. | performing |
C. | forming |
D. | norming |
Answer» D. norming |
53. |
Discharge may or may not be punishment but dismissal certainly means. |
A. | promotion |
B. | punishment |
C. | transfer |
D. | demotion |
Answer» B. punishment |
54. |
A human relation seeks to emphasis ‘ employee’ aspects of work rather than |
A. | technical aspects |
B. | economic aspects |
C. | technical or economic aspects |
D. | workers aspects |
Answer» C. technical or economic aspects |
55. |
A person’s ability to perform a specific job means. |
A. | interest test. |
B. | proficiency test |
C. | psycho-motor or skill test |
D. | aptitude test |
Answer» B. proficiency test |
56. |
A person’s capacity to learn a particular type of mechanical work means. |
A. | mechanical aptitude test |
B. | intelligence test |
C. | personality test |
D. | interest test |
Answer» D. interest test |
57. |
When the organization gives option to its employees to retire even before superannuation it is called. |
A. | forced retirement |
B. | compulsory retirements |
C. | voluntary retirement |
D. | premature retirement |
Answer» A. forced retirement |
58. |
Voluntary retirement is also known as |
A. | silver hand shake |
B. | golden hand shake |
C. | diamond hand shake |
D. | crystal hand shake |
Answer» C. diamond hand shake |
59. |
All managers at various levels in the organization perform is called. |
A. | personnel management |
B. | specialized branch of management |
C. | human resource development |
D. | human resource management |
Answer» B. specialized branch of management |
60. |
Employees provident fund Act in. |
A. | 1950 |
B. | 1952 |
C. | 1960 |
D. | 1962 |
Answer» C. 1960 |
61. |
Which test is conducted to know the skills & abilities possessed by the candidate? |
A. | vocational test |
B. | interest test. |
C. | dexterity test |
D. | proficiency test |
Answer» A. vocational test |
62. |
Which test is conducted to develop the skills & abilities of the candidate? |
A. | aptitude test |
B. | intelligence test |
C. | trade test |
D. | personality test |
Answer» C. trade test |
63. |
Which test is conducted to measure the method ability capacity & general awareness? |
A. | intelligence test |
B. | aptitude test |
C. | trade test |
D. | temperament test |
Answer» A. intelligence test |
64. |
Which test is conducted to measure the likes, dislikes & habits? |
A. | vocational test |
B. | temperament test |
C. | skills test |
D. | interest test |
Answer» C. skills test |
65. |
What deals with the contents & characteristics of each job? |
A. | job analysis |
B. | job rating |
C. | job evaluation |
D. | job description |
Answer» A. job analysis |
66. |
What helps for the exchange of ideas, facts, opinions or emotions between two or more persons? |
A. | communication |
B. | written communication |
C. | upward communication |
D. | downward communication |
Answer» A. communication |
67. |
Employees general attitude is referred to as. |
A. | job satisfaction |
B. | job analysis |
C. | job description |
D. | job evaluation |
Answer» A. job satisfaction |
68. |
What creates advancement with an organization? |
A. | demotion |
B. | promotion |
C. | transfer |
D. | redemote |
Answer» B. promotion |
69. |
Man specification is called. |
A. | job description |
B. | job specification |
C. | job evaluation |
D. | job analysis |
Answer» B. job specification |
70. |
Co-operation is the key of all successes through. |
A. | principle of effective communication |
B. | principle of team spirit |
C. | principle of pair reward |
D. | principle of high morale |
Answer» B. principle of team spirit |
71. |
Sources of recruitment & methods, procedures, techniques for. |
A. | selection |
B. | promotion |
C. | transfer |
D. | training |
Answer» A. selection |
72. |
Principle of participation in management to make them realize the responsibilities of the. |
A. | organization |
B. | management |
C. | supervisor |
D. | worker |
Answer» A. organization |
73. |
Industrial revolution played an important role in the development of. |
A. | industries |
B. | production |
C. | sales |
D. | finished goods |
Answer» A. industries |
74. |
Businessmen could get an opportunity to earn huge profits as the cost of. |
A. | employer |
B. | employee |
C. | employee & employer |
D. | superior |
Answer» B. employee |
75. |
Education brought the changes in the attitude of labour towards their. |
A. | work. |
B. | interest |
C. | labour |
D. | job |
Answer» A. work. |
76. |
Population problem also had impact to the problem of. |
A. | personnel management |
B. | human resource management |
C. | personal management |
D. | industrial management |
Answer» A. personnel management |
77. |
The problem of active utilization of men arises most in the countries havinga vast population like. |
A. | india & pakistan. |
B. | china &india |
C. | japan & india. |
D. | china & asia |
Answer» B. china &india |
78. |
Problems of unemployment & wage fixation had their direct link with the |
A. | population |
B. | value of labour |
C. | attitude of management |
D. | co-ordination |
Answer» A. population |
79. |
Federation of all India labour welfare officers in. |
A. | delhi |
B. | calcutta |
C. | bangalore |
D. | mangalore |
Answer» A. delhi |
80. |
The main objective of the personnel policy should be. |
A. | maximum use of human resources |
B. | maximum individual development |
C. | good industrial relations |
D. | individual satisfaction |
Answer» C. good industrial relations |
81. |
Good employer –employee relations are the backbone of all |
A. | personal activities |
B. | human activities |
C. | personnel activities |
D. | personnel policies. |
Answer» C. personnel activities |
82. |
This should cover responsibility for the maintenance of children duringthe entire period of contingency. |
A. | medical benefit |
B. | family benefit |
C. | old age benefit |
D. | survivors benefit |
Answer» B. family benefit |
83. |
----------- refers to the full range of activities involved in securing& utilizing employees including hiring, promoting, compensating, disciplining,& retiring workers. |
A. | new public management |
B. | personnel management |
C. | civil service |
D. | bureaucracy |
Answer» B. personnel management |
84. |
The modern term for “personnel management” is |
A. | hrd |
B. | hrp |
C. | hrm |
D. | hsm. |
Answer» C. hrm |
85. |
The usual way of depicting a formal organizational by means of an. |
A. | organizational plan |
B. | organizational chart |
C. | organizational policy |
D. | organizational manual |
Answer» B. organizational chart |
86. |
The downward movement of employee in organizational hierarchy with lower pay status responsibilities means. |
A. | demotion |
B. | job change |
C. | promotion |
D. | transfer |
Answer» A. demotion |
87. |
To improve the wages& workingconditions of workers in one the aims of |
A. | factories act |
B. | trade unions |
C. | workers participation management |
D. | collective bargaining |
Answer» B. trade unions |
88. |
Identify the personnel management functions from the following. |
A. | advertisement |
B. | quality control |
C. | capital budgeting |
D. | compensation |
Answer» D. compensation |
89. |
Job----- is a statement of the minimum acceptable human qualities necessary to perform a job satisfactorily. |
A. | evaluation |
B. | specification |
C. | description |
D. | analysis |
Answer» B. specification |
90. |
------- test measure whether or not an individual has the capacity to learn a job. |
A. | knowledge |
B. | attitude |
C. | aptitude |
D. | proficiency |
Answer» B. attitude |
91. |
Performance appraisal refers to----- of an employee. |
A. | training |
B. | placement |
C. | assessment |
D. | induction |
Answer» C. assessment |
92. |
A------ takes place when an employee moves to a position higher than the one formerly occupied. |
A. | demotion |
B. | punishment |
C. | transfer. |
D. | promotion |
Answer» D. promotion |
93. |
Identify the retirement benefit form the following |
A. | wages |
B. | bonus |
C. | incentive |
D. | gratuity |
Answer» D. gratuity |
94. |
-----is defined as performing functions &producing desired results at the least possible cost to tax payers. |
A. | effectiveness |
B. | productivity |
C. | efficiency |
D. | equity |
Answer» B. productivity |
95. |
------- is defined as a system in which selection& promotion depend on demonstrated performance. |
A. | administrative system |
B. | patronage system |
C. | bureaucratic system |
D. | merit system |
Answer» D. merit system |
96. |
A group which is established by it members is called _________. |
A. | social group |
B. | reference group |
C. | performing group |
D. | informal group |
Answer» D. informal group |
97. |
The stage at which emerging of leader and standards and roles are formed. |
A. | norming stage |
B. | forming stage |
C. | storming stage |
D. | performing stage |
Answer» C. storming stage |
98. |
The way of action which are accepted as legitimate by group members is called |
A. | values |
B. | norms |
C. | conformity |
D. | decision |
Answer» B. norms |
99. |
The degree of attachment of the members to their group is known as |
A. | group cohesiveness |
B. | group conformity |
C. | group attachment |
D. | group loyalty |
Answer» A. group cohesiveness |
100. |
A group of persons in an organization for making or recommending certain decisions is termed as. |
A. | committee |
B. | formal group |
C. | task group |
D. | performing group |
Answer» A. committee |
Done Reading?