McqMate
Chapters
| 1. |
______ signifies a system of shared meaning held by the members that distinguish one organization from another organization |
| A. | organizational change |
| B. | organizational development |
| C. | organizational culture |
| D. | group dynamics |
| Answer» C. organizational culture | |
| 2. |
An organization emphasized that its employees should dress formally but did n not consider it to be absolutely essential for the firm. What are such norms termed as? |
| A. | relevant norms |
| B. | irrelevant norms |
| C. | flexible norms |
| D. | functional norms |
| Answer» C. flexible norms | |
| 3. |
Vijay was employed in the production department of a firm manufacturing textiles. He was well behaved and agreed to the norms of the organization. Vijay who accepts all the organizational norms is a |
| A. | assertive |
| B. | conformist |
| C. | rebel |
| D. | perfectionist |
| Answer» B. conformist | |
| 4. |
Of the four approaches adopted by international operations, which approach tries to create value by emphasizing on local responsiveness |
| A. | the multi domestic |
| B. | the international |
| C. | the global |
| D. | the translational |
| Answer» A. the multi domestic | |
| 5. |
_________ council studies absenteeism at the workplace and recommends steps to reduce it at the lowest level of worker participation |
| A. | shop council |
| B. | plant council |
| C. | unit council |
| D. | joint council |
| Answer» C. unit council | |
| 6. |
The ______ council usually deals with matters pertaining to the operational, economic and financial, personnel, welfare and environment areas at a level above the shop/department level |
| A. | shop council |
| B. | plant council |
| C. | unit council |
| D. | joint council |
| Answer» B. plant council | |
| 7. |
Appraisal of an employee by supervisor, self, peers, subordinates and customers is termed as |
| A. | team appraisal |
| B. | balanced scorecard method |
| C. | 360 degree appraisal |
| D. | critical incident method |
| Answer» C. 360 degree appraisal | |
| 8. |
Rajan believes that all those from Xavier's are arrogant and complacent. This is reflected in his performance appraisal of Preethi, who is from Xaviers. This is an example of |
| A. | halo effect |
| B. | perceptual effect |
| C. | stereotyping |
| D. | stringency effect |
| Answer» C. stereotyping | |
| 9. |
If the appraiser allows a single characteristic of the appraisee to dominate his judgement of the employee performance, it is termed as |
| A. | halo effect |
| B. | stereotyping |
| C. | perceptual set |
| D. | primacy effect |
| Answer» A. halo effect | |
| 10. |
Hitesh is a good salesman and works for an ITcompany. But, his performance in 2001-02 was affected because of the slump in the ITmarket. However, his boss fails to acknowledge it and rates his performance as poor. This is an example of |
| A. | stereotyping |
| B. | primacy effect |
| C. | fundamental attribution error |
| D. | halo effect |
| Answer» C. fundamental attribution error | |
| 11. |
Veena always awards high ratings to all her subordinates irrespective of their performance levels. She is affected by |
| A. | leniency effect |
| B. | primacy effect |
| C. | recency effect |
| D. | tringency effect |
| Answer» A. leniency effect | |
| 12. |
One of the main reasons for the negative attitude of employees towards performance appraisal is |
| A. | it is associated with pay |
| B. | it gives away how bad they are |
| C. | it tends to become subjective because of poor implementation |
| D. | it is not useful for any other organizational activity |
| Answer» C. it tends to become subjective because of poor implementation | |
| 13. |
Supratim has been promoted to the post of an Area Sales Manager just last week, but finds himself lacking in some areas. His performance can be improved by |
| A. | reprimanding him |
| B. | training him |
| C. | linking his pay to performance |
| D. | providing him with an assistant |
| Answer» B. training him | |
| 14. |
The performance appraisal method that channelises employee efforts with organizational goals is |
| A. | bars |
| B. | 360 degree appraisal |
| C. | balanced scorecard |
| D. | management by objectives |
| Answer» D. management by objectives | |
| 15. |
Psychology oriented factor of production is |
| A. | land |
| B. | finance |
| C. | machine |
| D. | labour |
| Answer» D. labour | |
| 16. |
A statement containing the details of works to be performed & responsibilities involved is known as. |
| A. | job analysis |
| B. | job evaluation |
| C. | job specification |
| D. | job description |
| Answer» A. job analysis | |
| 17. |
Recruiting is ____________. |
| A. | selecting people |
| B. | offering job |
| C. | appointing people |
| D. | discovering of potential |
| Answer» B. offering job | |
| 18. |
A performance appraisal is a process of evaluating employees. |
| A. | behaviour at job |
| B. | contribution towards job |
| C. | character |
| D. | quantity of work done |
| Answer» B. contribution towards job | |
| 19. |
Man to Man comparison is one of the methods of |
| A. | selection |
| B. | grading |
| C. | performance appraisal |
| D. | merit rating |
| Answer» C. performance appraisal | |
| 20. |
____________ is a strategy for acquisition, utilization, improvement & presentation of an organizational human resources. |
| A. | man power planning |
| B. | personal administration |
| C. | personal management |
| D. | personal policy |
| Answer» A. man power planning | |
| 21. |
Job satisfaction is high when there is |
| A. | low morale |
| B. | high wage |
| C. | low wage |
| D. | high morale |
| Answer» D. high morale | |
| 22. |
Direct compensation towards the contribution of labour is |
| A. | money |
| B. | pay |
| C. | reward |
| D. | wages |
| Answer» A. money | |
| 23. |
Job analysis is a systematic exploration of the activities surrounding a job. It define the jobs. |
| A. | responsibilities &duties |
| B. | accountability & duties |
| C. | responsibilities & accountability |
| D. | responsibilities, accountability, duties. |
| Answer» D. responsibilities, accountability, duties. | |
| 24. |
On-the-job management development techniques include. |
| A. | job rotation |
| B. | sensitivity training |
| C. | coaching |
| D. | transactional analysis |
| Answer» C. coaching | |
| 25. |
______ is a process of matching the qualification of applicants with the web requirements. |
| A. | recruitment |
| B. | promotion. |
| C. | selection |
| D. | training |
| Answer» A. recruitment | |
| 26. |
_______ is the ideal or target to achieve through higher productivity. |
| A. | fair wages |
| B. | minimum wages |
| C. | livingwages |
| D. | normal wages |
| Answer» A. fair wages | |
| 27. |
According to Tuckman and Jensen, the stage where the group resolves its conflict is called. |
| A. | forming |
| B. | norming |
| C. | performing |
| D. | adjourning |
| Answer» B. norming | |
| 28. |
. ____________is the tendency of highly cohesive groups to value consensus at the price of decision quality. |
| A. | group thinks |
| B. | group process |
| C. | group norms |
| D. | group development |
| Answer» A. group thinks | |
| 29. |
________ are the rules of pattern and behaviour that are expected from all team members. |
| A. | norms |
| B. | policies |
| C. | procedures |
| D. | role |
| Answer» A. norms | |
| 30. |
Which of the following are not the features of team empowerment? |
| A. | potency |
| B. | autonomy |
| C. | impact |
| D. | role ambiguity |
| Answer» D. role ambiguity | |
| 31. |
The ability and willingness of group members to set goals and work towards their accomplishment is known as _______. |
| A. | group maturity |
| B. | team spirit |
| C. | mbo |
| D. | participation |
| Answer» A. group maturity | |
| 32. |
Recruitment and selection must be effective to ensure it. |
| A. | offsets high labour turnover |
| B. | delivers the highest caliber of individuals at optimum most |
| C. | to have a surprise in case of sickness and absence |
| D. | encourages new blood into the organization |
| Answer» B. delivers the highest caliber of individuals at optimum most | |
| 33. |
Too great a reliance on internal recruitment can result in. |
| A. | reduced job performance |
| B. | higher labour turnover |
| C. | internal conflict |
| D. | poor group dynamics |
| Answer» A. reduced job performance | |
| 34. |
Why can altruism as an approach to discipline be regarded as an essential element? |
| A. | it is an essential requirement for survival |
| B. | to maintain good employee relations |
| C. | to demonstrate who’s boss |
| D. | to re-establish a welfare approach to hr |
| Answer» B. to maintain good employee relations | |
| 35. |
What will make some organizations more successful and there more likely to survive and prosper then others? |
| A. | creating cultures and system in which staff can use their talents |
| B. | creating management system to ensure high performance from everyone |
| C. | creating superior organizations |
| D. | only recruiting talented people |
| Answer» B. creating management system to ensure high performance from everyone | |
| 36. |
A performance rating system is |
| A. | a grade or score relating to overall performance |
| B. | details of the extent to which work objectives were met |
| C. | last year objectives |
| D. | achievements during the year |
| Answer» A. a grade or score relating to overall performance | |
| 37. |
360% feedback involves appraisals by. |
| A. | line managers |
| B. | subordinates |
| C. | superiors. |
| D. | superiors. |
| Answer» D. superiors. | |
| 38. |
The role in which a manager led his subordinates and motivating them for willing cooperation is called as. |
| A. | monitoring role |
| B. | disseminator role |
| C. | entrepreneur role |
| D. | leader role |
| Answer» D. leader role | |
| 39. |
Manager serves as a connecting link between his organization and outsiders is called as. |
| A. | spokes person role |
| B. | liaison role |
| C. | disseminator role. |
| D. | entrepreneur role |
| Answer» B. liaison role | |
| 40. |
Manager represents his organization or unit while interacting with outsiders is called as. |
| A. | disseminator role |
| B. | spokes person |
| C. | resource allocator |
| D. | entrepreneur role |
| Answer» B. spokes person | |
| 41. |
‘psyche’ means. |
| A. | physical |
| B. | mind |
| C. | behaviour |
| D. | attitude |
| Answer» B. mind | |
| 42. |
"Soma" means |
| A. | body |
| B. | mind |
| C. | behaviour |
| D. | attitute |
| Answer» A. body | |
| 43. |
Which is the scientific method in accumulating knowledge about man’s social behavior |
| A. | anthropology |
| B. | social work |
| C. | sociology |
| D. | psychology |
| Answer» C. sociology | |
| 44. |
A person should get orders and instruction from only one superior is called as |
| A. | power |
| B. | unity of direction |
| C. | unity of command |
| D. | scalar chain |
| Answer» C. unity of command | |
| 45. |
Division of work to take the advantage of. |
| A. | discipline |
| B. | specialization |
| C. | aptitude |
| D. | productivity |
| Answer» B. specialization | |
| 46. |
Esprit de corps denotes |
| A. | team work |
| B. | union is strength |
| C. | unity of command |
| D. | communication |
| Answer» B. union is strength | |
| 47. |
Communication going up through each position in the line of authority |
| A. | order |
| B. | equity |
| C. | scalar chain |
| D. | formal communication |
| Answer» C. scalar chain | |
| 48. |
Organization which have objective of making profit are called. |
| A. | economic organization |
| B. | political organization |
| C. | integrated organization |
| D. | pattern or maintenance organization. |
| Answer» A. economic organization | |
| 49. |
Under which of the following organization industrial, commercial and trading concern are included. |
| A. | political organization |
| B. | integrated organization |
| C. | economic organization |
| D. | maintenance organization |
| Answer» C. economic organization | |
| 50. |
Balance theory was developed by. |
| A. | osgood and tannenbaum |
| B. | heider |
| C. | rosenber |
| D. | festinger |
| Answer» B. heider | |
| 51. |
A non-specific response of the body to a situation is known as ________. |
| A. | stress |
| B. | fatigue. |
| C. | disease |
| D. | heart attack |
| Answer» A. stress | |
| 52. |
Question at ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members. |
| A. | storming |
| B. | performing |
| C. | forming |
| D. | norming |
| Answer» D. norming | |
| 53. |
Discharge may or may not be punishment but dismissal certainly means. |
| A. | promotion |
| B. | punishment |
| C. | transfer |
| D. | demotion |
| Answer» B. punishment | |
| 54. |
A human relation seeks to emphasis ‘ employee’ aspects of work rather than |
| A. | technical aspects |
| B. | economic aspects |
| C. | technical or economic aspects |
| D. | workers aspects |
| Answer» C. technical or economic aspects | |
| 55. |
A person’s ability to perform a specific job means. |
| A. | interest test. |
| B. | proficiency test |
| C. | psycho-motor or skill test |
| D. | aptitude test |
| Answer» B. proficiency test | |
| 56. |
A person’s capacity to learn a particular type of mechanical work means. |
| A. | mechanical aptitude test |
| B. | intelligence test |
| C. | personality test |
| D. | interest test |
| Answer» D. interest test | |
| 57. |
When the organization gives option to its employees to retire even before superannuation it is called. |
| A. | forced retirement |
| B. | compulsory retirements |
| C. | voluntary retirement |
| D. | premature retirement |
| Answer» A. forced retirement | |
| 58. |
Voluntary retirement is also known as |
| A. | silver hand shake |
| B. | golden hand shake |
| C. | diamond hand shake |
| D. | crystal hand shake |
| Answer» C. diamond hand shake | |
| 59. |
All managers at various levels in the organization perform is called. |
| A. | personnel management |
| B. | specialized branch of management |
| C. | human resource development |
| D. | human resource management |
| Answer» B. specialized branch of management | |
| 60. |
Employees provident fund Act in. |
| A. | 1950 |
| B. | 1952 |
| C. | 1960 |
| D. | 1962 |
| Answer» C. 1960 | |
| 61. |
Which test is conducted to know the skills & abilities possessed by the candidate? |
| A. | vocational test |
| B. | interest test. |
| C. | dexterity test |
| D. | proficiency test |
| Answer» A. vocational test | |
| 62. |
Which test is conducted to develop the skills & abilities of the candidate? |
| A. | aptitude test |
| B. | intelligence test |
| C. | trade test |
| D. | personality test |
| Answer» C. trade test | |
| 63. |
Which test is conducted to measure the method ability capacity & general awareness? |
| A. | intelligence test |
| B. | aptitude test |
| C. | trade test |
| D. | temperament test |
| Answer» A. intelligence test | |
| 64. |
Which test is conducted to measure the likes, dislikes & habits? |
| A. | vocational test |
| B. | temperament test |
| C. | skills test |
| D. | interest test |
| Answer» C. skills test | |
| 65. |
What deals with the contents & characteristics of each job? |
| A. | job analysis |
| B. | job rating |
| C. | job evaluation |
| D. | job description |
| Answer» A. job analysis | |
| 66. |
What helps for the exchange of ideas, facts, opinions or emotions between two or more persons? |
| A. | communication |
| B. | written communication |
| C. | upward communication |
| D. | downward communication |
| Answer» A. communication | |
| 67. |
Employees general attitude is referred to as. |
| A. | job satisfaction |
| B. | job analysis |
| C. | job description |
| D. | job evaluation |
| Answer» A. job satisfaction | |
| 68. |
What creates advancement with an organization? |
| A. | demotion |
| B. | promotion |
| C. | transfer |
| D. | redemote |
| Answer» B. promotion | |
| 69. |
Man specification is called. |
| A. | job description |
| B. | job specification |
| C. | job evaluation |
| D. | job analysis |
| Answer» B. job specification | |
| 70. |
Co-operation is the key of all successes through. |
| A. | principle of effective communication |
| B. | principle of team spirit |
| C. | principle of pair reward |
| D. | principle of high morale |
| Answer» B. principle of team spirit | |
| 71. |
Sources of recruitment & methods, procedures, techniques for. |
| A. | selection |
| B. | promotion |
| C. | transfer |
| D. | training |
| Answer» A. selection | |
| 72. |
Principle of participation in management to make them realize the responsibilities of the. |
| A. | organization |
| B. | management |
| C. | supervisor |
| D. | worker |
| Answer» A. organization | |
| 73. |
Industrial revolution played an important role in the development of. |
| A. | industries |
| B. | production |
| C. | sales |
| D. | finished goods |
| Answer» A. industries | |
| 74. |
Businessmen could get an opportunity to earn huge profits as the cost of. |
| A. | employer |
| B. | employee |
| C. | employee & employer |
| D. | superior |
| Answer» B. employee | |
| 75. |
Education brought the changes in the attitude of labour towards their. |
| A. | work. |
| B. | interest |
| C. | labour |
| D. | job |
| Answer» A. work. | |
| 76. |
Population problem also had impact to the problem of. |
| A. | personnel management |
| B. | human resource management |
| C. | personal management |
| D. | industrial management |
| Answer» A. personnel management | |
| 77. |
The problem of active utilization of men arises most in the countries havinga vast population like. |
| A. | india & pakistan. |
| B. | china &india |
| C. | japan & india. |
| D. | china & asia |
| Answer» B. china &india | |
| 78. |
Problems of unemployment & wage fixation had their direct link with the |
| A. | population |
| B. | value of labour |
| C. | attitude of management |
| D. | co-ordination |
| Answer» A. population | |
| 79. |
Federation of all India labour welfare officers in. |
| A. | delhi |
| B. | calcutta |
| C. | bangalore |
| D. | mangalore |
| Answer» A. delhi | |
| 80. |
The main objective of the personnel policy should be. |
| A. | maximum use of human resources |
| B. | maximum individual development |
| C. | good industrial relations |
| D. | individual satisfaction |
| Answer» C. good industrial relations | |
| 81. |
Good employer –employee relations are the backbone of all |
| A. | personal activities |
| B. | human activities |
| C. | personnel activities |
| D. | personnel policies. |
| Answer» C. personnel activities | |
| 82. |
This should cover responsibility for the maintenance of children duringthe entire period of contingency. |
| A. | medical benefit |
| B. | family benefit |
| C. | old age benefit |
| D. | survivors benefit |
| Answer» B. family benefit | |
| 83. |
----------- refers to the full range of activities involved in securing& utilizing employees including hiring, promoting, compensating, disciplining,& retiring workers. |
| A. | new public management |
| B. | personnel management |
| C. | civil service |
| D. | bureaucracy |
| Answer» B. personnel management | |
| 84. |
The modern term for “personnel management” is |
| A. | hrd |
| B. | hrp |
| C. | hrm |
| D. | hsm. |
| Answer» C. hrm | |
| 85. |
The usual way of depicting a formal organizational by means of an. |
| A. | organizational plan |
| B. | organizational chart |
| C. | organizational policy |
| D. | organizational manual |
| Answer» B. organizational chart | |
| 86. |
The downward movement of employee in organizational hierarchy with lower pay status responsibilities means. |
| A. | demotion |
| B. | job change |
| C. | promotion |
| D. | transfer |
| Answer» A. demotion | |
| 87. |
To improve the wages& workingconditions of workers in one the aims of |
| A. | factories act |
| B. | trade unions |
| C. | workers participation management |
| D. | collective bargaining |
| Answer» B. trade unions | |
| 88. |
Identify the personnel management functions from the following. |
| A. | advertisement |
| B. | quality control |
| C. | capital budgeting |
| D. | compensation |
| Answer» D. compensation | |
| 89. |
Job----- is a statement of the minimum acceptable human qualities necessary to perform a job satisfactorily. |
| A. | evaluation |
| B. | specification |
| C. | description |
| D. | analysis |
| Answer» B. specification | |
| 90. |
------- test measure whether or not an individual has the capacity to learn a job. |
| A. | knowledge |
| B. | attitude |
| C. | aptitude |
| D. | proficiency |
| Answer» B. attitude | |
| 91. |
Performance appraisal refers to----- of an employee. |
| A. | training |
| B. | placement |
| C. | assessment |
| D. | induction |
| Answer» C. assessment | |
| 92. |
A------ takes place when an employee moves to a position higher than the one formerly occupied. |
| A. | demotion |
| B. | punishment |
| C. | transfer. |
| D. | promotion |
| Answer» D. promotion | |
| 93. |
Identify the retirement benefit form the following |
| A. | wages |
| B. | bonus |
| C. | incentive |
| D. | gratuity |
| Answer» D. gratuity | |
| 94. |
-----is defined as performing functions &producing desired results at the least possible cost to tax payers. |
| A. | effectiveness |
| B. | productivity |
| C. | efficiency |
| D. | equity |
| Answer» B. productivity | |
| 95. |
------- is defined as a system in which selection& promotion depend on demonstrated performance. |
| A. | administrative system |
| B. | patronage system |
| C. | bureaucratic system |
| D. | merit system |
| Answer» D. merit system | |
| 96. |
A group which is established by it members is called _________. |
| A. | social group |
| B. | reference group |
| C. | performing group |
| D. | informal group |
| Answer» D. informal group | |
| 97. |
The stage at which emerging of leader and standards and roles are formed. |
| A. | norming stage |
| B. | forming stage |
| C. | storming stage |
| D. | performing stage |
| Answer» C. storming stage | |
| 98. |
The way of action which are accepted as legitimate by group members is called |
| A. | values |
| B. | norms |
| C. | conformity |
| D. | decision |
| Answer» B. norms | |
| 99. |
The degree of attachment of the members to their group is known as |
| A. | group cohesiveness |
| B. | group conformity |
| C. | group attachment |
| D. | group loyalty |
| Answer» A. group cohesiveness | |
| 100. |
A group of persons in an organization for making or recommending certain decisions is termed as. |
| A. | committee |
| B. | formal group |
| C. | task group |
| D. | performing group |
| Answer» A. committee | |
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