Chapter:

20+ Grievance and discipline Solved MCQs

in Human Resource Management (HRM)

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) , Bachelor of Tourism Studies (BTS) .

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Chapter: Grievance and discipline

1.	Grievance redressal, discipline, collective bargaining are_______________ of HRM.
A.	integration function
B.	procurement function
C.	development function
D.	behavioural function
Answer» A. integration function

2.	Concept of MBO was first developed by
A.	peter drucker
B.	douglas mcgregor
C.	henry fayol
D.	clayton p. alderfer
Answer» A. peter drucker

3.	Industrial discipline ordinarily does not imply
A.	observance of company’s rules and regulations
B.	cooperating with management and co-workers
C.	active participation in union activities
D.	smooth discharge of duties and responsibilities
Answer» C. active participation in union activities

4.	Which is a form of participative management?
A.	information-sharing
B.	associative participation
C.	consultative participation
D.	all of the above
Answer» D. all of the above

5.	Social factor having a potent bearing on HRM practices in India includes
A.	caste system
B.	doctrine of karma
C.	customs and traditions
D.	all of the above
Answer» A. caste system

6.	The objectives of workers’ participation in management do not ordinarily include
A.	promotion of collective bargaining
B.	promotion of industrial harmony
C.	promotion of industrial democracy
D.	promotion of productivity
Answer» A. promotion of collective bargaining

7.	Which form of participative management promotes “semi-autonomous work-groups”?
A.	quality of work life
B.	quality circle
C.	tqm
D.	quality group
Answer» C. tqm

8.	Industrial action generally does not include
A.	strike
B.	lock-out
C.	demonstration
D.	bandh
Answer» D. bandh

9.	A team is evaluated on features like –
A.	co-operation / confrontation avoiding / common objectives
B.	openness of view and unwritten procedure systems
C.	regular review / appropriate leadership
D.	all above
Answer» D. all above

10.	Human due diligence means investigation of –
A.	management team / staff
B.	structure / issues / managerial capacity of a potential partner
C.	both (a) + (b)
D.	financial due diligence
Answer» C. both (a) + (b)

11.	What influences the bank employees’ attitude on work culture?
A.	educational qualification
B.	ownership of bank
C.	location of the branch
D.	all above
Answer» D. all above

12.	Employee accountability is strengthens in
A.	hr audit
B.	hr training
C.	succession planning
D.	hr functions
Answer» A. hr audit

13.	The main barriers of communications are –
A.	organisational + semantic
B.	personal + psychological + resistance to new ideas
C.	both (a) + (b)
D.	organisational / psychological
Answer» C. both (a) + (b)

14.	Promotion is basically a reward for –
A.	efficiency
B.	seniority
C.	physical fitness
D.	retention
Answer» A. efficiency

15.	Competency Mapping is possible through approaches like –
A.	job analysis / workforce skills analysis / supply and demand analysis
B.	job analysis / gap analysis / solution analysis
C.	gap analysis / solution analysis + (a)
D.	both (a) + (b)
Answer» C. gap analysis / solution analysis + (a)

16.	According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:
A.	openness and honesty
B.	conflict management and agreement clarification
C.	the ability to handle individual and collective disputes through the same procedure
D.	an easy movement (where necessary) to disciplinary procedures
Answer» B. conflict management and agreement clarification

17.	The term industrial relations means –
A.	relationship between management and labour
B.	relationship between organisation and employees
C.	relationship that grows out of employment
D.	all above
Answer» D. all above

18.	Collective bargaining is a procedure regulated by agreements between their –
A.	bargaining agents and employers
B.	employees and employees
C.	employers and employers
D.	labour officer and trade unions
Answer» A. bargaining agents and employers

19.	When any discipline becomes ineffective or less-effective?
A.	longer time spending in action
B.	discipline is handled impersonally
C.	aware of rules and performance criteria
D.	only (a) and (b)
Answer» D. only (a) and (b)

20.	Lockout is a weapon available to –
A.	employees
B.	trade unions
C.	employers
D.	government
Answer» C. employers

21.	How the conflicts within employers and employees can be settled or prevented?
A.	voluntary method
B.	government machinery
C.	statutory measures
D.	all above
Answer» D. all above

22.	The word workers participation in management means –
A.	sharing the decision making powers
B.	sharing the decision making with lower results of the employees
C.	sharing the day to day working with higher ranks of persons
D.	sharing the financial decision making powers with representative of workers
Answer» B. sharing the decision making with lower results of the employees

23.	What is the role of the trade-union in collective bargaining?
A.	to protect jobs and real earnings
B.	better conditions of work life for workers
C.	fighting against any possible, exploitations
D.	all above
Answer» D. all above

20+ Grievance and discipline Solved MCQs

Grievance redressal, discipline, collective bargaining are_______________ of HRM.

Concept of MBO was first developed by

Industrial discipline ordinarily does not imply

Which is a form of participative management?

Social factor having a potent bearing on HRM practices in India includes

The objectives of workers’ participation in management do not ordinarily include

Which form of participative management promotes “semi-autonomous work-groups”?

Industrial action generally does not include

A team is evaluated on features like –

Human due diligence means investigation of –

What influences the bank employees’ attitude on work culture?

Employee accountability is strengthens in

The main barriers of communications are –

Promotion is basically a reward for –

Competency Mapping is possible through approaches like –

According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:

The term industrial relations means –

Collective bargaining is a procedure regulated by agreements between their –

When any discipline becomes ineffective or less-effective?

Lockout is a weapon available to –

How the conflicts within employers and employees can be settled or prevented?

The word workers participation in management means –

What is the role of the trade-union in collective bargaining?