Chapter: Human Relations
1.

                   is a mental condition or attitude of individuals & groups which determines their willingness to cooperate.

A. Grievance
B. Leadership
C. Morale
D. Mentoring
Answer» C. Morale
2.

Employees health & safety measures consist of .

A. Fire Protection
B. Protective Clothing
C. Safety Education
D. All of these
Answer» D. All of these
3.

             is the ability to secure desired actions from subordinates to achieve common objectives.

A. Planning
B. Leadership
C. Performance appraisal
D. Employee welfare
Answer» B. Leadership
4.

                               leaders motivate and empower employees to achieve company's goals.

A. Transactional
B. Autocratic
C. Transformational
D. Bureaucratic
Answer» C. Transformational
5.

                           is an element of Vroom's theory of motivation

A. Hygiene
B. Valence
C. ego & esteem
D. growth
Answer» B. Valence
6.

                       Theory of motivation states that people are basically lazy and dislike work.

A. Theory T
B. Theory X
C. Theory Y
D. Theory Z
Answer» B. Theory X
7.

                 is the basic need in Maslow’s Need Hierarchy theory.

A. Esteem
B. Social
C. Physiological
D. None of these
Answer» C. Physiological
8.

Theory Y is based on features of human character.

A. Positive
B. Modern
C. New
D. Negative
Answer» A. Positive
9.

Employee welfare measures include             facilities.

A. Canteen
B. Rest rooms
C. Transport
D. All of these
Answer» D. All of these
10.

                   style of leadership gets work done by offering rewards & punishments

A. Laissez Faire
B. Paternalistic
C. Transformational
D. Transactional
Answer» D. Transactional
11.

                                Theory of motivation assumes that people are active and responsible at work

A. Theory X
B. Theory Y
C. Pink theory
D. Vroom’s theory
Answer» B. Theory Y
12.

           need refers to the need for acceptance, love & care

A. ego & esteem
B. social
C. safety
D. physiological
Answer» B. social
13.

           is an element of Emotional Quotient

A. Self awareness
B. Self management
C. relationship management
D. All of these
Answer» D. All of these
14.

                           helps to improve emotional & spiritual quotient

A. Yoga
B. meditation
C. training
D. all of these
Answer» D. all of these
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