McqMate
1. |
________ can be defined as the relationship between the management and employees of an industry |
A. | interpersonal relations |
B. | industrial relations |
C. | organizational relations |
D. | employment relations |
Answer» B. industrial relations |
2. |
One of the major reasons for line staff conflict is |
A. | empathy towards the limitations of each other |
B. | complete understanding of the business by the staff function |
C. | prejudice and bias against each other |
D. | strategic orientation of the staff function |
Answer» C. prejudice and bias against each other |
3. |
_______ is a continuous association of wage earners for the purpose of protecting and advancing the conditions of their working lives |
A. | management |
B. | trade union |
C. | quality circle |
D. | productivity circle |
Answer» B. trade union |
4. |
The first stage in grievance redressal is handled by the |
A. | organizational head |
B. | hr department |
C. | arbitrator |
D. | supervisor |
Answer» D. supervisor |
5. |
The method of smoothing out differences to resolve a conflict between two parties in view of larger interests is |
A. | avoidance |
B. | accommodation |
C. | arbitration |
D. | mediation |
Answer» B. accommodation |
6. |
___ is employee self control which prompts him to willingly cooperate with the organizational standards, rules, objectives etc |
A. | culture |
B. | behavior |
C. | discipline |
D. | trust |
Answer» C. discipline |
7. |
Corrective action should be immediate, impartial and consistent with a warning- this is called the |
A. | common disciplinary rule |
B. | red hot stove rule |
C. | ciscos disciplinary rule |
D. | yellow hot stove rule |
Answer» B. red hot stove rule |
8. |
In India, the regulation of employment and conditions of employment are governed by |
A. | the trade unions act, 1926 |
B. | the industrial disputes act, 1947 |
C. | the factories act, 1948 |
D. | the workmens compensation act, 1923 |
Answer» C. the factories act, 1948 |
9. |
Human capital is ________. |
A. | knowledge and experience. |
B. | personal productivity. |
C. | personal creativity |
D. | all the above. |
Answer» D. all the above. |
10. |
Workman’s compensation Act in. |
A. | 1923 |
B. | 1924 |
C. | 1932 |
D. | 1933 |
Answer» A. 1923 |
11. |
Industrial relation sense is used in. |
A. | usa |
B. | india |
C. | china |
D. | japan |
Answer» C. china |
12. |
Ratan got a shock when he was suspended for smoking in the office premises. He says he never knew a puff came with such a heavy tag attached to it. This is an example of |
A. | negative feedback |
B. | lack of communication |
C. | immediate action |
D. | late intervention |
Answer» B. lack of communication |
13. |
The object of trade union is to. |
A. | get higher wages |
B. | to protect labour |
C. | get higher standard of living. |
D. | to protect labour & society |
Answer» C. get higher standard of living. |
14. |
Grievances affect the employees |
A. | promotion |
B. | training |
C. | wages |
D. | morale |
Answer» D. morale |
15. |
Collective bargaining is an action of |
A. | an individual |
B. | manager |
C. | state |
D. | group |
Answer» D. group |
16. |
What does discipline mean in the context of the workplace? |
A. | enforcing compliance and order |
B. | a system of rules designed to improve and correct behaviour through teaching or training |
C. | punishment |
D. | exercising control |
Answer» B. a system of rules designed to improve and correct behaviour through teaching or training |
17. |
What could be the best approach for an organization to sustain in a dynamic environment? |
A. | be stagnant |
B. | responsive to change |
C. | reluctant to change. |
D. | merge with others. |
Answer» B. responsive to change |
18. |
A practice used by companies to assign their costly activities to outside providers is known as: |
A. | planning. |
B. | decentralization. |
C. | restructuring |
D. | outsourcing |
Answer» D. outsourcing |
19. |
Leaders perform: |
A. | decisional roles. |
B. | informal roles. |
C. | informational roles. |
D. | interpersonal roles |
Answer» A. decisional roles. |
20. |
Organizations take inputs from: |
A. | rules & policies. |
B. | internal environment |
C. | external environment |
D. | legislations & litigations. |
Answer» A. rules & policies. |
21. |
Brain drain is one of the: |
A. | organizational threat. |
B. | organizational opportunity. |
C. | organizational strength |
D. | organizational weakness. |
Answer» A. organizational threat. |
22. |
Shifting from manual to computerized system is resulted due to: |
A. | workforce diversity. |
B. | technological advancement |
C. | stake holders involvement |
D. | globalization. |
Answer» B. technological advancement |
23. |
. Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: |
A. | equal employment opportunity. |
B. | affirmative action |
C. | hr planning |
D. | litigation process |
Answer» B. affirmative action |
24. |
Organizations put maximum effort in measuring performance of organizational people because: |
A. | it makes procedures cost effective. |
B. | it helps in detecting the problems |
C. | it leads to product innovation |
D. | it assists in implementing new technology |
Answer» B. it helps in detecting the problems |
25. |
In order to promote unbiased management, organizations should develop: |
A. | powerful union. |
B. | strategic alliance |
C. | legal compliance. |
D. | stakeholder influence. |
Answer» C. legal compliance. |
26. |
Which of the following term is used as an indicator of missing information by the applicant while making selection decision? |
A. | red flag. |
B. | red alert. |
C. | high alert. |
D. | alarming situation |
Answer» B. red alert. |
27. |
Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation? |
A. | his job may not be structured to suit his preferences |
B. | it involves physical toughness. |
C. | it requires mental toughness. |
D. | it involves too much customer interaction. |
Answer» C. it requires mental toughness. |
28. |
Currently Organizations are providing benefits to their employees; |
A. | to attract new blood in the organization. |
B. | to create stronger customer relationship |
C. | to enhance the market share. |
D. | all of the above |
Answer» D. all of the above |
29. |
All of the following types of organizations are covered by the Occupational Safety and Health Act except __________ |
A. | hospitals. |
B. | schools. |
C. | self-employed persons. |
D. | manufacturing facilities. |
Answer» C. self-employed persons. |
30. |
There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness |
A. | leadership emergence |
B. | extraversion in leaders |
C. | leadership awareness. |
D. | leadership competence |
Answer» D. leadership competence |
31. |
The conflict-handling intention of accommodating is ________ |
A. | assertive and uncooperative. |
B. | assertive and cooperative |
C. | . unassertive and uncooperative |
D. | unassertive and cooperative. |
Answer» B. assertive and cooperative |
32. |
Family issues, economic problems, and personality characteristics are examples of the __________ factor of potential stress |
A. | social. |
B. | environmental |
C. | personnel. |
D. | personal. |
Answer» D. personal. |
33. |
Appraisal of a worker’s performance can be described as |
A. | planning activity |
B. | organizing activity. |
C. | controlling activity. |
D. | leading activity |
Answer» C. controlling activity. |
34. |
Process of working with different resources to accomplish organizational goals is known as: |
A. | strategic management |
B. | human resource management. |
C. | management |
D. | team work. |
Answer» C. management |
35. |
Virtual teams can contribute to better coordination among the team members because: |
A. | technology brings them together on a forum |
B. | team members meet physically with each other |
C. | team members share views among themselves via communication links. |
D. | team members have the real time environment for interaction. |
Answer» D. team members have the real time environment for interaction. |
36. |
Realistic job preview is a |
A. | technique for listing elements of job before selecting someone to perform it |
B. | performance appraisal technique |
C. | a selection device that enables the candidates to learn both the negative and positive information about the job and organization |
D. | none of the given options |
Answer» C. a selection device that enables the candidates to learn both the negative and positive information about the job and organization |
37. |
Organizational efficiency is expressed as |
A. | planning for long-run goals. |
B. | making the best use of scarce resources |
C. | goal attainment |
D. | meeting deadlines |
Answer» B. making the best use of scarce resources |
38. |
When the firm changes the way it operates, the process is known as: |
A. | downsizing |
B. | brain drain. |
C. | restructuring |
D. | outsourcing |
Answer» C. restructuring |
39. |
Extents of individual freedom and discretion employees have in performing their jobs is Known as |
A. | capitation |
B. | flextime. |
C. | empowerment |
D. | autonomy |
Answer» D. autonomy |
40. |
A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance |
A. | management by objectives |
B. | performance appraisal |
C. | performance management |
D. | organizational planning |
Answer» A. management by objectives |
41. |
Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to |
A. | homicide. |
B. | sick building |
C. | green environment. |
D. | environment pollution. |
Answer» B. sick building |
42. |
Recognition, positive reinforcement and employees’ empowerment can be used to avoid the |
A. | turnover |
B. | conflict. |
C. | accident. |
D. | frustration. |
Answer» D. frustration. |
43. |
.Which is a common law of doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or contract to the contrary. |
A. | management rights. |
B. | employment at will. |
C. | statutory rights |
D. | contractual rights. |
Answer» B. employment at will. |
44. |
A worker surplus forecasted results in |
A. | creative recruiting |
B. | special training programs |
C. | reduced hours. |
D. | succession planning. |
Answer» B. special training programs |
45. |
Reduced hours technique is used to |
A. | increase layoffs |
B. | cope with surplus. |
C. | initiate creative recruiting. |
D. | provide training. |
Answer» A. increase layoffs |
46. |
The purpose of overtime is to |
A. | restrict recruiting. |
B. | increase working hours. |
C. | reduce variable cost. |
D. | provide contingent workers |
Answer» B. increase working hours. |
47. |
___________are programs designed to help employees whose job performance is suffering because of physical, mental, or emotional problems. |
A. | employee assistance programs |
B. | wellness programs. |
C. | safety programs |
D. | managed health. |
Answer» B. wellness programs. |
48. |
The 360 degree appraisal |
A. | . works best in large organizations |
B. | provides feedback from a verity of individuals |
C. | aids in developing competitive intelligence. |
D. | diminishes the effect of development in the appraisal process. |
Answer» B. provides feedback from a verity of individuals |
49. |
Upward appraisal is done by |
A. | immediate supervisor. |
B. | peers. |
C. | subordinates. |
D. | none of the given options. |
Answer» C. subordinates. |
50. |
____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee |
A. | employee equity. |
B. | team equity. |
C. | internal equity. |
D. | all of the given options. |
Answer» A. employee equity. |
51. |
Which of these refers to the temporary, part-time and self-employed workers |
A. | internal labor force. |
B. | contingent work force. |
C. | high-performance work systems. |
D. | downsized employees |
Answer» B. contingent work force. |
52. |
How has technology changed HRM practices |
A. | recruiting using the web generates smaller, more focused applicant pools. |
B. | employee training is offered through scheduled classes rather than on demand |
C. | electronic resumes take less time to evaluate than paper resumes. |
D. | none of the given options. |
Answer» A. recruiting using the web generates smaller, more focused applicant pools. |
53. |
How do companies facilitate workforce diversity |
A. | rely on external support systems for minority workers. |
B. | encourage employees to challenge the beliefs and values of other employees. |
C. | build in accountability through surveys and audits. |
D. | reinforce traditional values. |
Answer» B. encourage employees to challenge the beliefs and values of other employees. |
54. |
A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan |
A. | all job applicants must have a recommendation from current or past employee |
B. | insurance premiums from former employers of all applicants are analyzed |
C. | job requirements are determined based on skills, knowledge and abilities. |
D. | job announcements are posted on the company bulletin board. |
Answer» C. job requirements are determined based on skills, knowledge and abilities. |
55. |
Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________. |
A. | functional strategy |
B. | competitive advantage. |
C. | distinctive competence. |
D. | corporate strategy |
Answer» B. competitive advantage. |
56. |
.__________ is the process of assessing progress toward strategic goals and taking corrective action as needed. |
A. | strategic management |
B. | strategic planning |
C. | strategic control. |
D. | diversification. |
Answer» C. strategic control. |
57. |
In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees? |
A. | chief executive officer. |
B. | chief safety officer. |
C. | occupational safety and health officer |
D. | chief operations officer |
Answer» C. occupational safety and health officer |
58. |
The relative position of an organization's pay incentives compared to other companies in the same industry is known as |
A. | pay structure |
B. | pay appraisal |
C. | pay level. |
D. | pay feedback. |
Answer» C. pay level. |
59. |
.Poor quality lateral communication will result in which of the following |
A. | lack of direction |
B. | lack of coordination. |
C. | lack of delegation |
D. | lack of control |
Answer» B. lack of coordination. |
60. |
The ____ trust is based on the behavioral predictability that comes from a history of interaction |
A. | deterrence-based. |
B. | knowledge-based |
C. | identification-bas |
Answer» C. identification-bas |
61. |
We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement |
A. | organizational politics |
B. | executingauthority |
C. | collective bargaining |
D. | position power. |
Answer» A. organizational politics |
62. |
Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees |
A. | contractual. |
B. | individual. |
C. | . statutory. |
D. | organizational. |
Answer» C. . statutory. |
63. |
A situation in labor – management negotiation whereby management prevents union members from returning to work is called _____. |
A. | grievance |
B. | strike. |
C. | arbitration. |
D. | lockout. |
Answer» C. arbitration. |
64. |
The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively |
A. | transformational |
B. | charismatic. |
C. | autocratic. |
D. | transactional. |
Answer» A. transformational |
65. |
To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following except: |
A. | provide training programs that provide skill enhancement |
B. | identify, recruit, and hire the best talent available. |
C. | attach pay to productivity |
D. | provide opportunities for development on the job |
Answer» D. provide opportunities for development on the job |
66. |
To build human capital in organizations, managers should rely upon staffing programs that focus on: |
A. | identifying cheap sources of qualified labour. |
B. | identifying and hiring the best and brightest talent available. |
C. | identifying college graduates with the requisite skills. |
D. | identifying individuals with highly specialized skills |
Answer» D. identifying individuals with highly specialized skills |
67. |
An employee's Human Capital belongs to ____. |
A. | his/her employer. |
B. | the employee. |
C. | the government |
D. | none of these; human capital is not proprietary |
Answer» D. none of these; human capital is not proprietary |
68. |
Historically, which of the following workers have been hit the hardest by layoffs |
A. | line workers. |
B. | secretarial and clerical workers |
C. | white-collar and managerial workers. |
D. | service workers |
Answer» C. white-collar and managerial workers. |
69. |
The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order |
A. | disciplinary, autocratic, participative |
B. | staff planning, team training, performance monitoring |
C. | team building, team development, responsibility assignment |
D. | directing, coaching, supporting, delegating. |
Answer» D. directing, coaching, supporting, delegating. |
70. |
Legitimate power is |
A. | power derived from a person's formal position in the organization. |
B. | power bestowed due to a person's personal qualities and abilities |
C. | power earned based on a person's technical knowledge, skill, or expertise in a particular area. |
D. | power to distribute information as one sees fit. |
Answer» A. power derived from a person's formal position in the organization. |
71. |
A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called: |
A. | negotiation |
B. | arbitration. |
C. | smoothing. |
D. | forcing. |
Answer» B. arbitration. |
72. |
. If more than several departments must be involved in a decision, use of a task force |
A. | will undermine the authority and power of the project manager |
B. | should be considered |
C. | can work as long as those on the task force are experts on the issue |
D. | all of the above. |
Answer» B. should be considered |
73. |
The key to achieving and maintaining success in the role of a project manager is the use of |
A. | formal authority |
B. | reward power. |
C. | expert power. |
D. | referent power. |
Answer» D. referent power. |
74. |
W. Edwards Deming would likely say that a policy of ranking employees violates which basic quality principle |
A. | focus on the process and not the individual |
B. | guarantee lifetime employment. |
C. | establish objectives and goals |
D. | assign 85% of the responsibility to management |
Answer» A. focus on the process and not the individual |
75. |
You have just been assigned as the project manager of a 15 year, 200 trillion dollar project to marry the first couple on Mars. In addition to buying a wedding present, you will probably want to describe which type of project organization in your management plan |
A. | functional. |
B. | expeditor. |
C. | catering. |
D. | projectized. |
Answer» D. projectized. |
76. |
Team building, with all of its success orientation, may have some limitations under certain identified conditions. Two such conditions are __________ |
A. | poor project tools and lack of project planning |
B. | lack of top management support and too much supervision by top management. |
C. | lack of top management support and an inept project manager |
D. | unproductive people on the project team and an inept project manager. |
Answer» D. unproductive people on the project team and an inept project manager. |
77. |
In building team confidence in himself, a project manager should __________ with team members and avoid __________. |
A. | set limited times and opportunities for discussions; social contracts |
B. | encourage open conversations; politics. |
C. | practice what he preaches; social contracts. |
D. | encourage frank discussions; making promises. |
Answer» B. encourage open conversations; politics. |
78. |
Pay-For-Performance System |
A. | seeks to acknowledge differences in employee or group contributions. |
B. | responds to the fact that organizational performance is a function of individual or group performance |
C. | uses pay to attract, retain and motivate employees relative to their performance and contribution |
D. | all of the above |
Answer» C. uses pay to attract, retain and motivate employees relative to their performance and contribution |
79. |
A cultural dimension that affects the success of HRM practices in most countries where relative emphasis is on hierarchical status is called |
A. | individualism. |
B. | power distance |
C. | uncertainity. |
D. | b. avoidance |
Answer» B. power distance |
80. |
A staff management strategy that hires management from home country to manage a non- home country operation is known as the |
A. | geocentric approach |
B. | ethnocentric approach. |
C. | polycentric approach. |
D. | nationalistic approach |
Answer» A. geocentric approach |
81. |
_______________ is an ongoing and formalized effort that recognizes employees as valuable organizational resources and focuses on developing them to their fullest, practical performance potential. |
A. | performance appraisal |
B. | potential appraisal |
Answer» B. potential appraisal |
82. |
Previous company records & customer satisfaction surveys may serve as a source for: |
A. | cultivating learning culture within the organization |
B. | determining deficiency that require training |
C. | developing career development plans for employees |
D. | identifying training outcomes through evaluation. |
Answer» A. cultivating learning culture within the organization |
83. |
Jamal Enterprises' top management refused to consider its female marketing manager for the post of Vice President. This action of the company is representing which of the following |
A. | gender discrimination |
B. | legal consideration |
C. | repeat discrimination |
D. | glass ceiling effect |
Answer» A. gender discrimination |
84. |
Management developed by Manager who actively seek a strong cooperative relationship with their employees are |
A. | knowledge management |
B. | learning management |
C. | participative management. |
D. | proactive management. |
Answer» C. participative management. |
85. |
Labor union might affect the_____________________ by stressingseniority as the basis for promotions and pay increases |
A. | training |
B. | appraisal process |
C. | allotment |
D. | amendment |
Answer» B. appraisal process |
86. |
______ requires that supervisors and employees determine objectives for employees to meet during the rating period and the employees appraise how well they have achieved their objectives. |
A. | mbo |
B. | bpo |
C. | rpo |
D. | apo |
Answer» A. mbo |
87. |
Virtual teams can contribute to better coordination among the team members because |
A. | technology brings them together on a forum. |
B. | team members meet physically with each other |
C. | team members share views among themselves via communication links. |
D. | team members have the real time environment for interaction. |
Answer» A. technology brings them together on a forum. |
88. |
When the firm changes the way it operates, the process is known as |
A. | downsizing |
B. | brain drain |
C. | restructuring |
D. | outsourcing |
Answer» C. restructuring |
89. |
Extents of individual freedom and discretion employees have in performing their jobs is Known as_______________ |
A. | capitation |
B. | flextime |
C. | empowerment |
D. | autonomy |
Answer» D. autonomy |
90. |
Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to_____________ |
A. | homicide |
B. | sick building |
C. | green environment |
D. | environment pollution |
Answer» A. homicide |
91. |
_____________ communication is honest, accurate interpersonal communication that focuses on building and enhancing relationships. |
A. | supportive |
B. | grape wine |
C. | lateral |
D. | vertical |
Answer» A. supportive |
92. |
Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress. |
A. | an unhappy marriage |
B. | ongoing money problems |
C. | dissatisfaction with a job |
D. | all of the given options |
Answer» D. all of the given options |
93. |
_______________________ is the description of the emotions, attitude, satisfaction, and overall outlook of employees during their time in a workplace environment |
A. | employee rights |
B. | employee description |
C. | employee turnover |
D. | employee morale |
Answer» D. employee morale |
94. |
A process for managing employee performance and for aligning all employees with key objectives, by assigning financial and nonfinancial goals, monitoring and assessing performance, and quickly taking corrective action. |
A. | balanced score card |
B. | employee drum card |
C. | hr scorecard |
D. | goal card |
Answer» C. hr scorecard |
95. |
An information technology tool that presents the manager with desktop graphs and charts, so he or she gets a picture of where the company has been and where it's going, in terms of each activity in the strategy map. |
A. | digital notice board |
B. | digital dashboard |
C. | digital announcement |
D. | digitalisation |
Answer» B. digital dashboard |
96. |
_________________ entails developing skills to discover new products and processes and designing adaptable structures and cultures |
A. | innovation |
B. | creativity |
C. | stubborness |
D. | assertiveness |
Answer» A. innovation |
97. |
Striking gear or devices for cutting off power is a provision relating to |
A. | health of workers. |
B. | wealth of workers. |
C. | safety of workers . |
D. | welfare of workers. |
Answer» C. safety of workers . |
98. |
Self acting machine provision comfort of |
A. | health of workers. |
B. | wealth of workers. |
C. | safety of workers . |
D. | welfare of workers. |
Answer» C. safety of workers . |
99. |
First aid appliance in a provision relates to labour under the provision of |
A. | health of workers . |
B. | wealth of workers . |
C. | safety of workers . |
D. | welfare of workers. |
Answer» B. wealth of workers . |
100. |
The minimum numbers and workers required for the provision of canteen facilities under the factories act 1948 |
A. | 250 workers . |
B. | 275 workers . |
C. | 300 workers. |
D. | 325 workers . |
Answer» A. 250 workers . |
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