| 1. |
________ can be defined as the relationship between the management and employees of an industry |
| A. | interpersonal relations |
| B. | industrial relations |
| C. | organizational relations |
| D. | employment relations |
| Answer» B. industrial relations | |
| 2. |
One of the major reasons for line staff conflict is |
| A. | empathy towards the limitations of each other |
| B. | complete understanding of the business by the staff function |
| C. | prejudice and bias against each other |
| D. | strategic orientation of the staff function |
| Answer» C. prejudice and bias against each other | |
| 3. |
_______ is a continuous association of wage earners for the purpose of protecting and advancing the conditions of their working lives |
| A. | management |
| B. | trade union |
| C. | quality circle |
| D. | productivity circle |
| Answer» B. trade union | |
| 4. |
The first stage in grievance redressal is handled by the |
| A. | organizational head |
| B. | hr department |
| C. | arbitrator |
| D. | supervisor |
| Answer» D. supervisor | |
| 5. |
The method of smoothing out differences to resolve a conflict between two parties in view of larger interests is |
| A. | avoidance |
| B. | accommodation |
| C. | arbitration |
| D. | mediation |
| Answer» B. accommodation | |
| 6. |
___ is employee self control which prompts him to willingly cooperate with the organizational standards, rules, objectives etc |
| A. | culture |
| B. | behavior |
| C. | discipline |
| D. | trust |
| Answer» C. discipline | |
| 7. |
Corrective action should be immediate, impartial and consistent with a warning- this is called the |
| A. | common disciplinary rule |
| B. | red hot stove rule |
| C. | ciscos disciplinary rule |
| D. | yellow hot stove rule |
| Answer» B. red hot stove rule | |
| 8. |
In India, the regulation of employment and conditions of employment are governed by |
| A. | the trade unions act, 1926 |
| B. | the industrial disputes act, 1947 |
| C. | the factories act, 1948 |
| D. | the workmens compensation act, 1923 |
| Answer» C. the factories act, 1948 | |
| 9. |
Human capital is ________. |
| A. | knowledge and experience. |
| B. | personal productivity. |
| C. | personal creativity |
| D. | all the above. |
| Answer» D. all the above. | |
| 10. |
Workman’s compensation Act in. |
| A. | 1923 |
| B. | 1924 |
| C. | 1932 |
| D. | 1933 |
| Answer» A. 1923 | |
| 11. |
Industrial relation sense is used in. |
| A. | usa |
| B. | india |
| C. | china |
| D. | japan |
| Answer» C. china | |
| 12. |
Ratan got a shock when he was suspended for smoking in the office premises. He says he never knew a puff came with such a heavy tag attached to it. This is an example of |
| A. | negative feedback |
| B. | lack of communication |
| C. | immediate action |
| D. | late intervention |
| Answer» B. lack of communication | |
| 13. |
The object of trade union is to. |
| A. | get higher wages |
| B. | to protect labour |
| C. | get higher standard of living. |
| D. | to protect labour & society |
| Answer» C. get higher standard of living. | |
| 14. |
Grievances affect the employees |
| A. | promotion |
| B. | training |
| C. | wages |
| D. | morale |
| Answer» D. morale | |
| 15. |
Collective bargaining is an action of |
| A. | an individual |
| B. | manager |
| C. | state |
| D. | group |
| Answer» D. group | |
| 16. |
What does discipline mean in the context of the workplace? |
| A. | enforcing compliance and order |
| B. | a system of rules designed to improve and correct behaviour through teaching or training |
| C. | punishment |
| D. | exercising control |
| Answer» B. a system of rules designed to improve and correct behaviour through teaching or training | |
| 17. |
What could be the best approach for an organization to sustain in a dynamic environment? |
| A. | be stagnant |
| B. | responsive to change |
| C. | reluctant to change. |
| D. | merge with others. |
| Answer» B. responsive to change | |
| 18. |
A practice used by companies to assign their costly activities to outside providers is known as: |
| A. | planning. |
| B. | decentralization. |
| C. | restructuring |
| D. | outsourcing |
| Answer» D. outsourcing | |
| 19. |
Leaders perform: |
| A. | decisional roles. |
| B. | informal roles. |
| C. | informational roles. |
| D. | interpersonal roles |
| Answer» A. decisional roles. | |
| 20. |
Organizations take inputs from: |
| A. | rules & policies. |
| B. | internal environment |
| C. | external environment |
| D. | legislations & litigations. |
| Answer» A. rules & policies. | |
| 21. |
Brain drain is one of the: |
| A. | organizational threat. |
| B. | organizational opportunity. |
| C. | organizational strength |
| D. | organizational weakness. |
| Answer» A. organizational threat. | |
| 22. |
Shifting from manual to computerized system is resulted due to: |
| A. | workforce diversity. |
| B. | technological advancement |
| C. | stake holders involvement |
| D. | globalization. |
| Answer» B. technological advancement | |
| 23. |
. Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: |
| A. | equal employment opportunity. |
| B. | affirmative action |
| C. | hr planning |
| D. | litigation process |
| Answer» B. affirmative action | |
| 24. |
Organizations put maximum effort in measuring performance of organizational people because: |
| A. | it makes procedures cost effective. |
| B. | it helps in detecting the problems |
| C. | it leads to product innovation |
| D. | it assists in implementing new technology |
| Answer» B. it helps in detecting the problems | |
| 25. |
In order to promote unbiased management, organizations should develop: |
| A. | powerful union. |
| B. | strategic alliance |
| C. | legal compliance. |
| D. | stakeholder influence. |
| Answer» C. legal compliance. | |
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