McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .
| 1. |
Communication is derived from a Latin word “Communis” which means |
| A. | community |
| B. | share |
| C. | common |
| D. | marxist |
| Answer» C. common | |
| 2. |
Communication starts with: |
| A. | message |
| B. | sender |
| C. | channel |
| D. | feedback |
| Answer» B. sender | |
| 3. |
The number of key elements in the communication process is : |
| A. | five |
| B. | six |
| C. | seven |
| D. | four |
| Answer» C. seven | |
| 4. |
The two broad areas of communication are: |
| A. | oral and written communication |
| B. | verbal and written communication |
| C. | verbal and non-verbal communication |
| D. | oral and non-verbal communication |
| Answer» C. verbal and non-verbal communication | |
| 5. |
Which of the following are examples of oral communication? |
| A. | meetings, memos and presentations |
| B. | meetings, memos and performance reviews |
| C. | meetings, presentations and performance reviews |
| D. | reports, presentations and performance reviews |
| Answer» C. meetings, presentations and performance reviews | |
| 6. |
Which of the following are examples of written communication? |
| A. | letters and voicemail |
| B. | reports and email |
| C. | circulars and voicemail |
| D. | presentations and email |
| Answer» B. reports and email | |
| 7. |
All the following are external stakeholders of an organization, except: |
| A. | media |
| B. | government |
| C. | suppliers |
| D. | shareholders |
| Answer» D. shareholders | |
| 8. |
Functional coordination is one important reason for communicating with: |
| A. | superiors |
| B. | peers |
| C. | subordinates |
| D. | employees’ unions |
| Answer» B. peers | |
| 9. |
Communication with superiors involves: |
| A. | problem solving |
| B. | disciplinary matters |
| C. | welfare aspects |
| D. | public relations |
| Answer» A. problem solving | |
| 10. |
Listening has been identified as one of the “seven habits of highly effective people” by : |
| A. | lundsteen |
| B. | stephen covey |
| C. | lee iacocca |
| D. | tom peters |
| Answer» B. stephen covey | |
| 11. |
The most basic type of listening is known as: |
| A. | discriminative listening |
| B. | comprehension listening |
| C. | appreciative listening |
| D. | evaluative listening |
| Answer» A. discriminative listening | |
| 12. |
Another name for dialogic listening is: |
| A. | empathetic listening |
| B. | therapeutic listening |
| C. | relational listening |
| D. | active listening |
| Answer» C. relational listening | |
| 13. |
Readability is determined mainly by: |
| A. | punctuation |
| B. | length of words |
| C. | active and passive voice |
| D. | spelling |
| Answer» B. length of words | |
| 14. |
One broad principle of general writing is : |
| A. | write to express, not to impress |
| B. | write to impress not to express |
| C. | tone |
| D. | emphasis and subordination |
| Answer» A. write to express, not to impress | |
| 15. |
Writing style can be improved through use of : |
| A. | jargon |
| B. | slang |
| C. | simple words |
| D. | metaphors |
| Answer» C. simple words | |
| 16. |
All the following are advantages of oral communication, except : |
| A. | control over receiver’s attention |
| B. | immediate feedback |
| C. | personal quality |
| D. | conveying complex information |
| Answer» D. conveying complex information | |
| 17. |
Teleconferencing is not suitable for : |
| A. | meetings |
| B. | interviews |
| C. | problem solving |
| D. | keeping in touch with country offices |
| Answer» C. problem solving | |
| 18. |
One advantage of telephone communication is : |
| A. | good for problem solving |
| B. | permits use of some non-verbal cues |
| C. | conveying large amount of information |
| D. | keeping a permanent record |
| Answer» B. permits use of some non-verbal cues | |
| 19. |
Reading refers to which element of the communication process? |
| A. | encoding |
| B. | decoding |
| C. | message |
| D. | channel |
| Answer» B. decoding | |
| 20. |
Reading for information about what is happening within your organization is called : |
| A. | reading for pleasure |
| B. | reading for personal interest |
| C. | reading for internal information |
| D. | professional reading |
| Answer» C. reading for internal information | |
| 21. |
Reading may be described by all the following, except: |
| A. | a passive process |
| B. | a skill |
| C. | an active process |
| D. | thinking under the stimulus of the printed page |
| Answer» A. a passive process | |
| 22. |
The most challenging type of meeting is : |
| A. | task oriented meeting |
| B. | information sharing meeting |
| C. | progress meeting |
| D. | problem solving meeting |
| Answer» D. problem solving meeting | |
| 23. |
All the following are characteristics of meetings, except: |
| A. | focused |
| B. | planned |
| C. | highly formal |
| D. | structured |
| Answer» C. highly formal | |
| 24. |
A meeting called to discuss arrangements for a specific event is called: |
| A. | progress meeting |
| B. | task oriented meeting |
| C. | decision making meeting |
| D. | information sharing meeting |
| Answer» B. task oriented meeting | |
| 25. |
The word “memo” is a short form for : |
| A. | memory |
| B. | memorizing |
| C. | memorandum |
| D. | members order |
| Answer» C. memorandum | |
| 26. |
Memo is derived from a Latin word which means : |
| A. | a thing which must be remembered |
| B. | a thing which must be memorized |
| C. | a thing which must be written |
| D. | a thing which must be communicated |
| Answer» A. a thing which must be remembered | |
| 27. |
One characteristic of a memo is : |
| A. | formal |
| B. | tool for external communication |
| C. | concise |
| D. | pretentious |
| Answer» C. concise | |
| 28. |
All the following types of information can be posted on the intranet, except: |
| A. | employee benefits |
| B. | declared holidays |
| C. | company policies |
| D. | performance appraisals |
| Answer» D. performance appraisals | |
| 29. |
One advantage of the intranet is : |
| A. | easy to develop and maintain |
| B. | easy to get started |
| C. | avoids information overload |
| D. | will be readily used by all employees |
| Answer» C. avoids information overload | |
| 30. |
One disadvantage of the intranet is : |
| A. | large investment in time and money |
| B. | encourages grapevine |
| C. | is inferior to email |
| D. | not suited for small organizations |
| Answer» A. large investment in time and money | |
| 31. |
All the following are principles of business letter writing, except: |
| A. | consideration |
| B. | directness |
| C. | precision |
| D. | ambiguity |
| Answer» D. ambiguity | |
| 32. |
Which of the following is not a compulsory part of a business letter? |
| A. | salutation |
| B. | close |
| C. | attention line |
| D. | body |
| Answer» C. attention line | |
| 33. |
A press release is better known today as : |
| A. | public relations |
| B. | publicity |
| C. | news release |
| D. | advertising |
| Answer» C. news release | |
| 34. |
One advantage of a news release is : |
| A. | unpaid form of communication |
| B. | highly credible |
| C. | can appear in all media |
| D. | reaches more number of people |
| Answer» B. highly credible | |
| 35. |
Which of the following does not describe a report? |
| A. | orderly |
| B. | subjective |
| C. | helps decision making |
| D. | helps in problem solving |
| Answer» B. subjective | |
| 36. |
The quality of a report is determined mainly by: |
| A. | the language of the report |
| B. | the visual aspects |
| C. | the length of the report |
| D. | the accuracy of the data |
| Answer» D. the accuracy of the data | |
| 37. |
A resume summarizes the following: |
| A. | strengths and weaknesses |
| B. | personality |
| C. | education and experience |
| D. | hobbies |
| Answer» C. education and experience | |
| 38. |
Which of the following is characteristic of a chronological resume? |
| A. | appropriate for experienced candidates |
| B. | mentions most recent job or qualification first |
| C. | appropriate when education and experience are unrelated to the job applied for |
| D. | not commonly used |
| Answer» B. mentions most recent job or qualification first | |
| 39. |
The main purpose of a group discussion is to measure : |
| A. | knowledge |
| B. | personality |
| C. | group communication skills |
| D. | leadership skills |
| Answer» C. group communication skills | |
| 40. |
The primary role of a moderator is to: |
| A. | facilitate the smooth functioning of the gd |
| B. | keep track of time |
| C. | announce the gd topic |
| D. | interfere during the gd |
| Answer» A. facilitate the smooth functioning of the gd | |
| 41. |
Arriving ahead of time for a meeting is an example of : |
| A. | feedback |
| B. | body language |
| C. | non-verbal communication |
| D. | verbal communication |
| Answer» C. non-verbal communication | |
| 42. |
The message sent is not always the same as the meaning attached to the message. This is because of the: |
| A. | wrong sender |
| B. | wrong medium |
| C. | faulty message |
| D. | inaccurate decoding |
| Answer» D. inaccurate decoding | |
| 43. |
The term “cardiac orifice” is an example of: |
| A. | words with multiple meanings |
| B. | jargon |
| C. | highly specific language |
| D. | biased language |
| Answer» B. jargon | |
| 44. |
Wrong decoding means: |
| A. | badly worded message |
| B. | message sent to wrong receiver |
| C. | interpreted meaning is different from intended message |
| D. | message sent by wrong sender |
| Answer» C. interpreted meaning is different from intended message | |
| 45. |
If you are the Advertising Manager of a company, your peers would include: |
| A. | market research manager |
| B. | vice president marketing |
| C. | marketing executive |
| D. | vice president sales |
| Answer» A. market research manager | |
| 46. |
The purpose of public relations is: |
| A. | to sell the company’s products |
| B. | to communicate with shareholders |
| C. | to project a favourable image of the company among various publics |
| D. | to communicate during a crisis |
| Answer» C. to project a favourable image of the company among various publics | |
| 47. |
Passive listening means: |
| A. | hard work |
| B. | hearing the sound of words |
| C. | hearing the meaning of words |
| D. | processing the information |
| Answer» B. hearing the sound of words | |
| 48. |
Which of the following is not an indication of active listening? |
| A. | egocentrism |
| B. | engaging in conversation with the speaker |
| C. | taking notes |
| D. | reconstructing the information |
| Answer» A. egocentrism | |
| 49. |
The words “cognizant” and “aware” m ean the same thing. Using “cognizant” instead of “aware” is an example of : |
| A. | simple word |
| B. | complex word |
| C. | jargon |
| D. | frequently misused word |
| Answer» B. complex word | |
| 50. |
Simple words should be used for all the following reasons, except: |
| A. | need less time and space |
| B. | allow reader to focus on the idea |
| C. | allow reader to get the intended message |
| D. | attract attention to the word itself |
| Answer» D. attract attention to the word itself | |
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