390+ Business Communication Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .

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1.	Communication is derived from a Latin word “Communis” which means
A.	community
B.	share
C.	common
D.	marxist
Answer» C. common

discuss ⁽³⁾

2.	Communication starts with:
A.	message
B.	sender
C.	channel
D.	feedback
Answer» B. sender

3.	The number of key elements in the communication process is :
A.	five
B.	six
C.	seven
D.	four
Answer» C. seven

4.	The two broad areas of communication are:
A.	oral and written communication
B.	verbal and written communication
C.	verbal and non-verbal communication
D.	oral and non-verbal communication
Answer» C. verbal and non-verbal communication

5.	Which of the following are examples of oral communication?
A.	meetings, memos and presentations
B.	meetings, memos and performance reviews
C.	meetings, presentations and performance reviews
D.	reports, presentations and performance reviews
Answer» C. meetings, presentations and performance reviews

6.	Which of the following are examples of written communication?
A.	letters and voicemail
B.	reports and email
C.	circulars and voicemail
D.	presentations and email
Answer» B. reports and email

7.	All the following are external stakeholders of an organization, except:
A.	media
B.	government
C.	suppliers
D.	shareholders
Answer» D. shareholders

8.	Functional coordination is one important reason for communicating with:
A.	superiors
B.	peers
C.	subordinates
D.	employees’ unions
Answer» B. peers

9.	Communication with superiors involves:
A.	problem solving
B.	disciplinary matters
C.	welfare aspects
D.	public relations
Answer» A. problem solving

10.	Listening has been identified as one of the “seven habits of highly effective people” by :
A.	lundsteen
B.	stephen covey
C.	lee iacocca
D.	tom peters
Answer» B. stephen covey

11.	The most basic type of listening is known as:
A.	discriminative listening
B.	comprehension listening
C.	appreciative listening
D.	evaluative listening
Answer» A. discriminative listening

12.	Another name for dialogic listening is:
A.	empathetic listening
B.	therapeutic listening
C.	relational listening
D.	active listening
Answer» C. relational listening

13.	Readability is determined mainly by:
A.	punctuation
B.	length of words
C.	active and passive voice
D.	spelling
Answer» B. length of words

14.	One broad principle of general writing is :
A.	write to express, not to impress
B.	write to impress not to express
C.	tone
D.	emphasis and subordination
Answer» A. write to express, not to impress

15.	Writing style can be improved through use of :
A.	jargon
B.	slang
C.	simple words
D.	metaphors
Answer» C. simple words

16.	All the following are advantages of oral communication, except :
A.	control over receiver’s attention
B.	immediate feedback
C.	personal quality
D.	conveying complex information
Answer» D. conveying complex information

17.	Teleconferencing is not suitable for :
A.	meetings
B.	interviews
C.	problem solving
D.	keeping in touch with country offices
Answer» C. problem solving

18.	One advantage of telephone communication is :
A.	good for problem solving
B.	permits use of some non-verbal cues
C.	conveying large amount of information
D.	keeping a permanent record
Answer» B. permits use of some non-verbal cues

19.	Reading refers to which element of the communication process?
A.	encoding
B.	decoding
C.	message
D.	channel
Answer» B. decoding

20.	Reading for information about what is happening within your organization is called :
A.	reading for pleasure
B.	reading for personal interest
C.	reading for internal information
D.	professional reading
Answer» C. reading for internal information

21.	Reading may be described by all the following, except:
A.	a passive process
B.	a skill
C.	an active process
D.	thinking under the stimulus of the printed page
Answer» A. a passive process

22.	The most challenging type of meeting is :
A.	task oriented meeting
B.	information sharing meeting
C.	progress meeting
D.	problem solving meeting
Answer» D. problem solving meeting

23.	All the following are characteristics of meetings, except:
A.	focused
B.	planned
C.	highly formal
D.	structured
Answer» C. highly formal

24.	A meeting called to discuss arrangements for a specific event is called:
A.	progress meeting
B.	task oriented meeting
C.	decision making meeting
D.	information sharing meeting
Answer» B. task oriented meeting

25.	The word “memo” is a short form for :
A.	memory
B.	memorizing
C.	memorandum
D.	members order
Answer» C. memorandum

26.	Memo is derived from a Latin word which means :
A.	a thing which must be remembered
B.	a thing which must be memorized
C.	a thing which must be written
D.	a thing which must be communicated
Answer» A. a thing which must be remembered

390+ Business Communication Solved MCQs

Communication is derived from a Latin word “Communis” which means

Communication starts with:

The number of key elements in the communication process is :

The two broad areas of communication are:

Which of the following are examples of oral communication?

Which of the following are examples of written communication?

All the following are external stakeholders of an organization, except:

Functional coordination is one important reason for communicating with:

Communication with superiors involves:

Listening has been identified as one of the “seven habits of highly effective people” by :

The most basic type of listening is known as:

Another name for dialogic listening is:

Readability is determined mainly by:

One broad principle of general writing is :

Writing style can be improved through use of :

All the following are advantages of oral communication, except :

Teleconferencing is not suitable for :

One advantage of telephone communication is :

Reading refers to which element of the communication process?

Reading for information about what is happening within your organization is called :

Reading may be described by all the following, except:

The most challenging type of meeting is :

All the following are characteristics of meetings, except:

A meeting called to discuss arrangements for a specific event is called:

The word “memo” is a short form for :

Memo is derived from a Latin word which means :

One characteristic of a memo is :

All the following types of information can be posted on the intranet, except:

One advantage of the intranet is :

One disadvantage of the intranet is :

All the following are principles of business letter writing, except:

Which of the following is not a compulsory part of a business letter?

A press release is better known today as :

One advantage of a news release is :

Which of the following does not describe a report?

The quality of a report is determined mainly by:

A resume summarizes the following:

Which of the following is characteristic of a chronological resume?

The main purpose of a group discussion is to measure :

The primary role of a moderator is to:

Arriving ahead of time for a meeting is an example of :

The message sent is not always the same as the meaning attached to the message. This is because of the:

The term “cardiac orifice” is an example of:

Wrong decoding means:

If you are the Advertising Manager of a company, your peers would include:

The purpose of public relations is:

Passive listening means:

Which of the following is not an indication of active listening?

The words “cognizant” and “aware” m ean the same thing. Using “cognizant” instead of “aware” is an example of :

Simple words should be used for all the following reasons, except:

27.	One characteristic of a memo is :
A.	formal
B.	tool for external communication
C.	concise
D.	pretentious
Answer» C. concise

28.	All the following types of information can be posted on the intranet, except:
A.	employee benefits
B.	declared holidays
C.	company policies
D.	performance appraisals
Answer» D. performance appraisals

29.	One advantage of the intranet is :
A.	easy to develop and maintain
B.	easy to get started
C.	avoids information overload
D.	will be readily used by all employees
Answer» C. avoids information overload

30.	One disadvantage of the intranet is :
A.	large investment in time and money
B.	encourages grapevine
C.	is inferior to email
D.	not suited for small organizations
Answer» A. large investment in time and money

31.	All the following are principles of business letter writing, except:
A.	consideration
B.	directness
C.	precision
D.	ambiguity
Answer» D. ambiguity

32.	Which of the following is not a compulsory part of a business letter?
A.	salutation
B.	close
C.	attention line
D.	body
Answer» C. attention line

33.	A press release is better known today as :
A.	public relations
B.	publicity
C.	news release
D.	advertising
Answer» C. news release

34.	One advantage of a news release is :
A.	unpaid form of communication
B.	highly credible
C.	can appear in all media
D.	reaches more number of people
Answer» B. highly credible

35.	Which of the following does not describe a report?
A.	orderly
B.	subjective
C.	helps decision making
D.	helps in problem solving
Answer» B. subjective

36.	The quality of a report is determined mainly by:
A.	the language of the report
B.	the visual aspects
C.	the length of the report
D.	the accuracy of the data
Answer» D. the accuracy of the data