390+ Business Communication Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .

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51.	An impromptu speech means:
A.	a prepared speech delivered without any supporting aids
B.	a speech delivered without any preparation
C.	a speech delivered while referring to notes
D.	a speech delivered by reading from notes
Answer» B. a speech delivered without any preparation

52.	Reading the lines of a written text means:
A.	gaining in-depth understanding
B.	superficial understanding of words
C.	understanding the intended meaning
D.	going beyond the intended meaning
Answer» B. superficial understanding of words

53.	“ A meeting without an agenda is like a ship without a destination.” This means that the meeting :
A.	has no goal
B.	lacks leadership
C.	is inconclusive
D.	is disorganized
Answer» A. has no goal

54.	A memo is known as an inter office memo because :
A.	it is used to communicate with peers
B.	it is used to communicate with superiors
C.	it is used to communicate with subordinates
D.	it is used to communicate between all levels in the organization
Answer» D. it is used to communicate between all levels in the organization

55.	An intranet differs from an extranet in the following way :
A.	intranet is a private website
B.	intranet is meant only for internal stakeholders
C.	intranet is more suitable for large organizations
D.	intranet is expensive to maintain
Answer» B. intranet is meant only for internal stakeholders

56.	Consideration in a business letter means:
A.	stressing the “me” attitude
B.	using first person pronouns
C.	stressing the “you” attitude
D.	appealing to the sender’s interest
Answer» C. stressing the “you” attitude

57.	A news release is more credible than advertising because:
A.	it is carried free by the medium
B.	it announces a new development in the company
C.	it is accepted by the medium
D.	it is more interesting and newsworthy
Answer» C. it is accepted by the medium

58.	Objectivity in a business report means the following:
A.	use of active voice
B.	use of passive voice
C.	use of the first person pronoun
D.	emphasizing the doer of the action
Answer» B. use of passive voice

59.	The resume should be written before the job application letter because:
A.	the resume is seen first
B.	the resume helps to decide what to highlight in the letter
C.	the resume is more important than the letter
D.	most employers do not read application letters
Answer» B. the resume helps to decide what to highlight in the letter

60.	A GD is highly structured because:
A.	it is coordinated by a moderator
B.	it measures group communication skills
C.	members have to listen to the views of others
D.	the topic, time and number of participants are all decided in advance
Answer» D. the topic, time and number of participants are all decided in advance

61.	Which of the following indicates the correct sequence of the elements of communication in the communication process?
A.	sender, receiver, channel, message, feedback
B.	receiver, feedback, sender, message, channel
C.	sender, channel, message, feedback, receiver
D.	sender, message, channel, receiver, feedback
Answer» D. sender, message, channel, receiver, feedback

62.	“Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:
A.	newman and summer
B.	bellows, gilson and odirone
C.	berelson and steiner
D.	fotheringha
Answer» D. fotheringha

63.	The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.
A.	perception
B.	needs
C.	idea
D.	convenience
Answer» A. perception

64.	Message must be designed keeping the .............. of the audience in mind.
A.	perception
B.	needs
C.	idea
D.	convenience
Answer» B. needs

65.	................ must be encoded in message form, keeping the requirements of audience in mind.
A.	perception
B.	needs
C.	idea
D.	convenience
Answer» C. idea

66.	................. of the message is referred to as the objectives of the sender underlying the words
A.	object
B.	intent
C.	idea
D.	data
Answer» B. intent

67.	Inability to read the intent behind the message is..............
A.	confusion
B.	dilemma
C.	bypassing
D.	distortion
Answer» C. bypassing

68.	Put concepts together before sending is------------
A.	bypassing
B.	preparing
C.	encoding
D.	defining
Answer» C. encoding

69.	A set of logically and sequentially arranged utterances.
A.	coherence
B.	notion
C.	distraction
D.	message
Answer» A. coherence

70.	............... refers to mental disturbances
A.	coherence
B.	notion
C.	distraction
D.	psychological noise
Answer» D. psychological noise

71.	Mental turbulence refers to:
A.	inability to understand
B.	confusion in the mind of receiver
C.	confusion in the mind of sender
D.	inability to speak
Answer» B. confusion in the mind of receiver

72.	A perceptual zone, on the basis of which inferences are made or thought structured, is called:
A.	distraction
B.	lack of language skill
C.	frame of reference
D.	bypassing
Answer» C. frame of reference

73.	In empathetic communication, we can:
A.	probe
B.	respond to the feelings
C.	interpret
D.	advice
Answer» C. interpret

74.	Conciseness of message refers to:
A.	crispness
B.	comprehensiveness
C.	specificity
D.	clarity
Answer» A. crispness

75.	Errors in language, grammar or visual representation of facts take away:
A.	clarity
B.	correctness
C.	crispness
D.	conciseness
Answer» B. correctness

390+ Business Communication Solved MCQs

An impromptu speech means:

Reading the lines of a written text means:

“ A meeting without an agenda is like a ship without a destination.” This means that the meeting :

A memo is known as an inter office memo because :

An intranet differs from an extranet in the following way :

Consideration in a business letter means:

A news release is more credible than advertising because:

Objectivity in a business report means the following:

The resume should be written before the job application letter because:

A GD is highly structured because:

Which of the following indicates the correct sequence of the elements of communication in the communication process?

“Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:

The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.

Message must be designed keeping the .............. of the audience in mind.

................ must be encoded in message form, keeping the requirements of audience in mind.

................. of the message is referred to as the objectives of the sender underlying the words

Inability to read the intent behind the message is..............

Put concepts together before sending is------------

A set of logically and sequentially arranged utterances.

............... refers to mental disturbances

Mental turbulence refers to:

A perceptual zone, on the basis of which inferences are made or thought structured, is called:

In empathetic communication, we can:

Conciseness of message refers to:

Errors in language, grammar or visual representation of facts take away:

__________ is the process of exchanging messages between a sender and a receiver.

Listening, reading, speaking and writing are all types of

Communication barriers are;

All of the following are examples of verbal communication EXCEPT:

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Screening stage, --- stage and final stage are the three stages of interview process.

An effective oral presentation process follows _____ steps.

The keys to write a successful resume are:

While giving an interview, be --- in your salary expectations.

Communication is a ___________

The main objective of communication is

The downward communication flow from

______ channel of communication called the grapevine.

Examples of oral communication____

How to make audio-visual communication effective?

Advantage of written communication

Written communication includes

Communication saves time in

The most important part of the letter is

Advantage of oral communication

Normal salutation in chairman's speech will be

Internal communication is a communication between

Telephonic conversation is a

Envelopes containing transparent papers to show the address are called

76.	__________ is the process of exchanging messages between a sender and a receiver.
A.	channelling
B.	communication
C.	feedback
D.	listening
Answer» B. communication

77.	Listening, reading, speaking and writing are all types of
A.	communication skills.
B.	emotional barriers.
C.	evaluation techniques.
D.	nonverbal communication.
Answer» A. communication skills.

78.	Communication barriers are;
A.	a receiver's response to a message.
B.	avenues through which messages are delivered.
C.	obstacles that interfere with the understanding of a message.
D.	the circumstances under which communication takes place.
Answer» C. obstacles that interfere with the understanding of a message.

79.	All of the following are examples of verbal communication EXCEPT:
A.	email
B.	listening
C.	telephone calls
D.	text messaging
Answer» B. listening

80.	Email is a growing channel of communication. However, what percent of emails received are misunderstood?
A.	10%
B.	25%
C.	60%
D.	85%
Answer» C. 60%

81.	Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.
A.	systematic approach
B.	organizational approach
C.	direct approach
D.	indirect approach
Answer» A. systematic approach

82.	Screening stage, --- stage and final stage are the three stages of interview process.
A.	collection
B.	opportunity
C.	selection
D.	all of the above
Answer» C. selection

83.	An effective oral presentation process follows _____ steps.
A.	3
B.	4
C.	5
D.	6
Answer» A. 3

84.	The keys to write a successful resume are:
A.	too long, verbose descriptions and over confident tone
B.	you” attitude, focus on your audience and think about prospective employer's need
C.	none of the above
D.	all of the above
Answer» B. you” attitude, focus on your audience and think about prospective employer's need

85.	While giving an interview, be --- in your salary expectations.
A.	modest
B.	unrealistic
C.	realistic
D.	none of the above
Answer» C. realistic