390+ Business Communication Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .

Take a Test

151.	Communication in an organization should ideally flow____
A.	from top to bottom.
B.	from bottom to top.
C.	both ways.
D.	horizontally.
Answer» C. both ways.

152.	The official record of the proceeding of a meeting is known as ____
A.	agenda.
B.	minutes.
C.	prospectus.
D.	report.
Answer» B. minutes.

153.	The participants of a board meeting are _____
A.	member.
B.	directors.
C.	member and directors.
D.	outsiders
Answer» B. directors.

154.	Minutes of resolutions is only resolutions ___
A.	recorded.
B.	development.
C.	decision-making.
D.	authenticated.
Answer» A. recorded.

155.	An informal report is usually in the form of a _____communication.
A.	person to person
B.	prescribed form.
C.	regular intervals.
D.	authoritative.
Answer» A. person to person

156.	List of items to be discussed and decided in a meeting is called as ____
A.	resolution.
B.	minutes.
C.	invoice.
D.	agenda
Answer» D. agenda

157.	An Agenda prepared in connection with ____
A.	meeting.
B.	business tours.
C.	exhibition.
D.	personal notes.
Answer» A. meeting.

158.	_____is a communication which contains the decision of the higher authority of the organization.
A.	amendment.
B.	resolution.
C.	debate.
D.	minutes.
Answer» B. resolution.

159.	A report prepared in a prescribed form and presented according to an established procedure is ____report
A.	formal.
B.	informal.
C.	statutory.
D.	general.
Answer» A. formal.

160.	____is done by drawing a list of the items of business to be transacted at the meeting.
A.	minutes.
B.	resolution.
C.	invitation.
D.	agenda.
Answer» D. agenda.

161.	The minute books are the ____book of the company.
A.	subsidiary.
B.	statutory.
C.	obligatory.
D.	secondary.
Answer» B. statutory.

162.	____and testimonials are important because they express the opinion of others the applicant’s suitability for a position.
A.	references.
B.	qualification.
C.	service certificate.
D.	letters.
Answer» A. references.

163.	Organization Theory is written by _____
A.	william scott.
B.	newman & summer
C.	matthews.
D.	james.
Answer» A. william scott.

164.	A circular is a form of ____
A.	oral communication.
B.	face-to-face communication.
C.	group communication.
D.	visual communication.
Answer» C. group communication.

165.	Dunning letters are also called ____
A.	collection letters.
B.	letter of credit.
C.	compliant letters.
D.	suggestion letters.
Answer» A. collection letters.

166.	In................. speakers’ choice of words unintentionally communicates something more than what the actual words state.
A.	formal communication
B.	informal communication
C.	meta communication
D.	none of these
Answer» C. meta communication

167.	Type of listening in which we learn to discern the difference in sounds.
A.	discriminative listening
B.	biased listening
C.	evaluative listening
D.	appreciative listening
Answer» A. discriminative listening

168.	In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
A.	discriminative listening
B.	biased listening
C.	evaluative listening
D.	appreciative listening
Answer» B. biased listening

169.	.......is also referred to as critical/judgmental listening
A.	discriminative listening
B.	biased listening
C.	evaluative listening
D.	appreciative listening
Answer» C. evaluative listening

170.	--------------- takes place when you listen to only those things that you want to hear or to those that you interested
A.	discriminative listening
B.	biased listening
C.	selective listening
D.	appreciative listening
Answer» C. selective listening

171.	In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.
A.	chain
B.	circular
C.	inverted v
D.	wheel
Answer» C. inverted v

172.	............ Involves how we arrange personal space and what we arrange in it
A.	kinesics
B.	proxemics
C.	time language
D.	paralanguage
Answer» B. proxemics

173.	..................... is the study of body physical movements.
A.	kinesics
B.	proxemics
C.	time language
D.	paralanguage
Answer» A. kinesics

174.	It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
A.	kinesics
B.	proxemics
C.	time language
D.	paralanguage
Answer» D. paralanguage

175.	................. are our body parts especially arms, legs, hands and head convey meaning.
A.	gestures
B.	proxemics
C.	time language
D.	paralanguage
Answer» A. gestures

390+ Business Communication Solved MCQs

Communication in an organization should ideally flow____

The official record of the proceeding of a meeting is known as ____

The participants of a board meeting are _____

Minutes of resolutions is only resolutions ___

An informal report is usually in the form of a _____communication.

List of items to be discussed and decided in a meeting is called as ____

An Agenda prepared in connection with ____

_____is a communication which contains the decision of the higher authority of the organization.

A report prepared in a prescribed form and presented according to an established procedure is ____report

____is done by drawing a list of the items of business to be transacted at the meeting.

The minute books are the ____book of the company.

____and testimonials are important because they express the opinion of others the applicant’s suitability for a position.

Organization Theory is written by _____

A circular is a form of ____

Dunning letters are also called ____

In................. speakers’ choice of words unintentionally communicates something more than what the actual words state.

Type of listening in which we learn to discern the difference in sounds.

In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

.......is also referred to as critical/judgmental listening

--------------- takes place when you listen to only those things that you want to hear or to those that you interested

In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.

............ Involves how we arrange personal space and what we arrange in it

..................... is the study of body physical movements.

It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

................. are our body parts especially arms, legs, hands and head convey meaning.

Small cards that contain the important points of presentation is known as:

Different components of the presentation that attract the attention of audience are:

Materials distributed to the audience to supplement the contents of the presentationis:

Which of the following is / are multipurpose presentation?

Which of the following is /are not multipurpose presentation?

Our purpose in a ------------ presentation is to convince your listeners to accept your proposal

Our purpose in a ---------- presentation is to move your audience to take your suggested action.

We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner.

---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.

Evaluation Parameters of Group discussion includes:

-------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.

A................ focuses on your skills and experience, rather than on your chronological work history

A --------- starts by listing your work history, with the most recent position listed first.

Curriculum vitae is known as-

-------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.

............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;

--------------- is also known as Non-directed interview.

Formal Interview is also known as.............

A ----------- letter should be organized like sales letter

A ----------- is also known as a ’cover letter’

------------ is a document sent with your resume to provide additional information on your skills and experience.

A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.

A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.

------------ is an assigned communication for a purpose and for specific receiver or reader.

Business Letters that please the receiver are called

176.	Small cards that contain the important points of presentation is known as:
A.	hand-outs
B.	cue-cards
C.	attention grabbers
D.	none of these
Answer» B. cue-cards

177.	Different components of the presentation that attract the attention of audience are:
A.	hand-outs
B.	cue-cards
C.	attention grabbers
D.	none of these
Answer» C. attention grabbers

178.	Materials distributed to the audience to supplement the contents of the presentationis:
A.	hand-outs
B.	cue-cards
C.	attention grabbers
D.	none of these
Answer» A. hand-outs

179.	Which of the following is / are multipurpose presentation?
A.	training
B.	political arena
C.	entertainment
D.	all the above
Answer» D. all the above

180.	Which of the following is /are not multipurpose presentation?
A.	informative
B.	entertainment
C.	training
D.	all of these
Answer» A. informative

181.	Our purpose in a ------------ presentation is to convince your listeners to accept your proposal
A.	informative
B.	persuasive
C.	image building
D.	multipurpose
Answer» B. persuasive

182.	Our purpose in a ---------- presentation is to move your audience to take your suggested action.
A.	informative
B.	persuasive
C.	image building
D.	decision making
Answer» D. decision making

183.	We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner.
A.	group discussion
B.	presentation
C.	group interview
D.	all the above.
Answer» B. presentation

184.	---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.
A.	informative
B.	persuasive
C.	image building
D.	decision making
Answer» A. informative

185.	Evaluation Parameters of Group discussion includes:
A.	personality
B.	communication
C.	leadership
D.	all the above
Answer» D. all the above