480+ Organisational Behaviour Solved MCQs

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Chapter: Conflict in Organisation
201.

In dual concern model the style which represents a low level of concern for both self and other known as__________.

A. Avoiding
B. Dominating
C. Obliging
D. Compromising
Answer» A. Avoiding
discuss
202.

When one disputant is forced to litigation then __________style is not possible. Sol:

A. Compromising
B. Integration
C. Authoritative
D. Avoiding
Answer» B. Integration
discuss
203.

An accurate estimate of BATNA: Sol:

A. Allows disputant in making irrational choices about when to continue
B. negotiating, when to accept an offer, and when to stop
C. Allows being unduly pressured into settlement
D. Prevents team to accept a deal better than the BATNA without hesitation;
Answer» D. Prevents team to accept a deal better than the BATNA without hesitation;
discuss
204.

Impressions formed about people that are based upon fitting the person into various categories are a type of impression called:

A. Data processing
B. Systemic processing
C. Category-based processing
D. Detail processing
Answer» C. Category-based processing
discuss
205.

The mental processes which are used unconsciously to reinforce stereotypes include all of
the following except:
Sol:

A. Ignoring
B. Over interpretation
C. Explaining away
D. All of the above are correct
Answer» D. All of the above are correct
discuss
206.

When we try to associate with the information previously assumed even if we get information about a certain phenomenon, we tend to___________ in process of stereotype.

A. Ignore
B. Explain away
C. Agree
D. Challenge
Answer» A. Ignore
discuss
207.

Extending a pre assumed perception and confirming it with small piece of information is which type of mental process of stereotyping?

A. Selecting Weighting Processes
B. Stereotype over interpretation
C. Stereotype-consistent perception
D. Explaining away
Answer» B. Stereotype over interpretation
discuss
208.

_____________ processing is more accurate, but ________ processing is faster
and easier.
Sol:

A. Systematic, category-based
B. Category-based, systematic
C. Dual, systematic
D. Group, Systematic
Answer» A. Systematic, category-based
discuss
209.

The mediator’s primary function is to promote effective negotiation in: Sol:

A. Facilitative mediation
B. Evaluative mediation
C. Nonbinding evaluations
D. Mediation
Answer» A. Facilitative mediation
discuss (1)
210.

mediation: Sol:

A. AThere may not be a settlement since the disputants may not come to agreement
B. If there is some settlement it is permanent
C. The settlement is usually verbal
D. Settlements reached in mediation are not enforceable contracts
Answer» A. AThere may not be a settlement since the disputants may not come to agreement
discuss
211.

An advantage of “evaluative” mediation is that it:

A. Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
B. Is the best form of mediation in inducing the disputants to use principled
C. negotiation
D. Is the best form of mediation in improving the disputants’ relationship
Answer» A. Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
discuss
212.

) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goal of which type of mediation?

A. Triage mediation
B. Bargaining-based mediation
C. Therapeutic mediation
D. Pure mediation
Answer» D. Pure mediation
discuss
213.

Which of the following types of mediation has narrow and evaluative focus? Sol:

A. Triage mediation
B. Bargaining-based mediation
C. Pure mediation
D. Therapeutic mediation
Answer» B. Bargaining-based mediation
discuss
214.

)In which sort of mediation are due process problems the most likely to occur? Sol:

A. Triage mediation
B. Bargaining-based mediation
C. Pure mediation
D. Transformative mediation
Answer» A. Triage mediation
discuss
Chapter: Group Behaviour and Change in Orgnisation
215.

According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a
group?
A. performing
B. norming
C. reforming
D. storming
Answer» C. reforming
discuss
216.

The phenomenon whereby an individual in a group will tend to end up agreeing with a
strong majority opinion in spite of their own judgement is known as
A. Normative influence
B. informative influence
C. critical mass influence
D. bullying influence
Answer» A. Normative influence
discuss
217.

The idea that the degree to which you will be influenced by the opinion of another group
member will depend on how much you identify with that person is known as
A. reactive intransigence influence
B. referent informational influence
C. reconciliation of internal influence
D. reorganizational interest influence
Answer» B. referent informational influence
discuss
218.

Which of the following is NOT suggested as an explanation for poor group motivation?

A. lack of individual feedback
B. lack of clear performance standards
C. seeing that others aren’t pulling their weight
D. latent misanthropic enjoyment of group failure
Answer» B. lack of clear performance standards
discuss
219.

The tendency whereby a group reaches a decision by trying to minimize conflict,
neglecting to critically test and evaluate ideas, is termed
A. group compromise
B. group consensus
C. groupthink
D. group cohesion
Answer» C. groupthink
discuss
220.

The process whereby the presence of others is suggested to lead to individuals losing their
sense of personal identity is termed
A. DE individuation
B. deindividualization
C. individualization
D. individuation
Answer» A. DE individuation
discuss
221.

The tendency whereby groups make decisions that are more extreme than the individuals’
opinions within the group is termed
A. group polarization
B. group cohesion
C. group DE individuation
D. group extremism
Answer» A. group polarization
discuss
222.

Steiner (1972) called losses in group productivity due to poor coordination

A. disorganization losses
B. momentum losses
C. process losses
D. laziness losses
Answer» C. process losses
discuss
223.

Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to
be present in a group with ‘good group spirit’?
A. flexibility of group membership
B. the presence of distinct subgroups
C. common purpose
D. valuing of all group members
Answer» B. the presence of distinct subgroups
discuss
224.

The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?

A. one person in a group usually does most of the work
B. people in groups tend to try to get away with doing as little as possible
C. people always perform better when they’re being watched
D. there is usually one person in a group who will try to argue against the majority
Answer» C. people always perform better when they’re being watched
discuss
225.

Which of the following terms is used to refer to the potential negative effects of group
identification that stem from processes like stigma and rejection?
A. the Social Curse
B. the Exclusion Hypothesis
C. the Norm-Violation Problem
D. the Discrimination Dilemma
Answer» A. the Social Curse
discuss
226.

The term ‘groupthink’ was coined by

A. Janis (1972)
B. Jarvis (1972)
C. Jager (1972)
D. Jarratt (1972)
Answer» A. Janis (1972)
discuss
227.

Groupthink refers to the process by which, when making decisions, the group places more importance on

A. Reaching a cohesive agreement
B. making a quality decision
C. reaching a speedy decision
D. reaching a well-evaluated decision
Answer» A. Reaching a cohesive agreement
discuss
228.

Diner’s (1980) explanation of deindividuation posited that deindividuation is the result of

A. decreased self-awareness
B. decreased responsibility
C. increased anonymity
D. increased group size
Answer» A. decreased self-awareness
discuss
229.

Group polarization refers to the tendency whereby

A. groups make decisions that are more extreme than the individuals’ opinions
B. conflict of individuals’ extreme opinions causes the group to side with the majority
C. the opinions of the minority shift to the majority
D. groups make decisions that are less extreme than the individuals’ opinions
Answer» A. groups make decisions that are more extreme than the individuals’ opinions
discuss
230.

Which of the following is NOT a type of theory seeking to explain group polarization?

A. persuasive argument
B. social categorization processes
C. social comparison processes
D. social conformity processes
Answer» D. social conformity processes
discuss
231.

Identification with social groups has been shown to lead to various psychological
outcomes. Which of the following is NOT one of them?
A. Self-esteem
B. distinctiveness
C. belonging
D. narcissism
Answer» D. narcissism
discuss
232.

) According to Farfel and Turner (1979), which of the following is a primary reason for
choosing to identify with a group?
A. to avoid loneliness
B. a fear of missing out
C. a desire to prove loyalty to a stereotype
D. to maintain a positive sense of self
Answer» D. to maintain a positive sense of self
discuss
233.

) The Social Cure (Jetten et al. 2009 & 2012) refers to

A. improvements in group cohesion as a result of socializing together
B. improvements in health and well-being as a result of identification with a group
C. improvements in social mobility resulting from free social care provision
D. improvements in health and well-being as a result of socialism
Answer» B. improvements in health and well-being as a result of identification with a group
discuss
234.

According to Moscovici (1980), the best way for a minority to exert influence on the
majority’s opinion is to
A. Maintain a consistent position over time
B. express extreme opinions
C. stress the importance of their opinion
D. express creative opinions
Answer» A. Maintain a consistent position over time
discuss
235.

Describe the level of communication between team members:

A. In this team, people are afraid to speak up and we do not listen to each other
B. Everybody speaks up, but not all team members listen
C. Everybody accurately states their view and others listen and understand what is being saidwe talk together
D. Quite a few of the team members withhold their thoughts and don’t listen to others
Answer» C. Everybody accurately states their view and others listen and understand what is being saidwe talk together
discuss
236.

What pair are methods of making team decisions?

A. Lack of Response & Unanimity
B. Lack of Response & Minority Rule
C. All Votes are Equal & Recruitment
D. D. Feedback & Unanimity
Answer» A. Lack of Response & Unanimity
discuss
237.

Which of the following is not a stage of team development?

A. Forming
B. Deciding
C. Adjourning
D. Storming
Answer» B. Deciding
discuss
238.

Which of the following is NOT a symptom of Groupthink?

A. Illusions of vulnerability
B. Belief in inherent group morality
C. Applying direct pressure to deviants
D. Self-censorship by members
Answer» A. Illusions of vulnerability
discuss
239.

Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.

A. functional
B. cross-functional
C. multifunctional
D. self-directed
Answer» C. multifunctional
discuss
240.

A group technique used to develop many ideas in a relatively short time.

A. brainstorming
B. compromise
C. conflict
D. consensus
Answer» A. brainstorming
discuss
241.

The problem-solving method in which all members of a group fully accept and support a
decision.
A. norm
B. compromise
C. goal
D. consensus
Answer» D. consensus
discuss
242.

In circumstances of incremental change, strategic change is likely to be more
successful if:
A. It is imposed
B. It is owned by the senior manager
C. It is internalized and owned by those who will implement it
D. It is facilitated by management consultants
Answer» C. It is internalized and owned by those who will implement it
discuss
243.

'Logical instrumentalism' can be described as:

A. Careful design and planning
B. Emergent
C. Cautious resource allocation
D. Top management rational analysis
Answer» B. Emergent
discuss
244.

Organizations that are good at developing relevant capabilities to respond to a
Sol:
Changing context are known as

A. Knowing organizations
B. Stretch organizations
C. Learning organizations
D. None of the given options
Answer» C. Learning organizations
discuss
245.

Which of the following contexts would most suit a transformational leader?

A. An organization that is in trouble
B. An organization that is performing well
C. An organization in a stable environment
D. An organization in a mature industry
Answer» A. An organization that is in trouble
discuss
246.

Theorists have identified two main styles of leadership. These are
Sol:
Transformational leadership and

A. Transgression leadership
B. Transactional leadership
C. Transparent leadership
D. Transcendental leadership
Answer» B. Transactional leadership
discuss
247.

Which of the following theories operate on a multiple entity?

A. Life cycle and teleological theories
B. Teleological and dialectical theories
C. Dialectical and evolutionary theories
D. Evolutionary and life cycle theories
Answer» C. Dialectical and evolutionary theories
discuss
248.

An approach, in which an external consultant recommends a solution to organizational
problems according to technical view point, is known as:
A. Expert system approach
B. Devil’s advocate approach
C. Dialectical inquiry approach
D. External analysis approach
Answer» A. Expert system approach
discuss
249.

Organization structure primarily refers to ________

A. how activities are coordinated & controlled
B. how resources are allocated
C. the location of departments and office space
D. the policy statements developed by the firm
Answer» A. how activities are coordinated & controlled
discuss
250.

Strategic planning as a broad concept consists of ______

A. corporate strategy and business strategy
B. strategy formulation and strategy implementation
C. inputs and outputs
D. environmental analysis and internal analysis
Answer» B. strategy formulation and strategy implementation
discuss
251.

A major problem with a task force type of management is ______

A. there is no logical basis for task force information
B. its status is too inflexible
C. accountability
D. lack of planning
Answer» B. its status is too inflexible
discuss
252.

).Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type
of power?
A. Legitimate
B. Reward
C. Expert
D. Charismatic
Answer» C. Expert
discuss
253.

)..Functional managers are responsible _____

A. for a single area of activity
B. to the upper level of management and staff
C. for complex organizational sub-units
D. for obtaining copyrights and patents for newly developed processes and equipment
Answer» A. for a single area of activity
discuss
254.

____________ embodies a team concept, is based on the principle of mutual
contribution by employer and employees
A. Autocratic model
B. Custodial model
C. Supportive Model
D. Collegial Model
Answer» D. Collegial Model
discuss
255.

Teamwork is the willingness people have to work with others toward common goals.

A. True
B. False
C. none
D. all
Answer» A. True
discuss
256.

Staff must have both qualities: positive motivation and teamwork to work effectively.

A. True
B. False
C. none
D. all
Answer» A. True
discuss
257.

A functional team might include representatives from a company’s design, marketing,
and financial departments.
A. true
B. false
C. none
D. all
Answer» B. false
discuss
258.

Successful problem solvers immediately look for solutions at the first sign of a problem.

A. true
B. false
C. none
D. all
Answer» B. false
discuss
259.

People who like to control others are the most effective team leaders

A. true
B. false
C. none
D. all
Answer» B. false
discuss
260.

The problem-solving method in which all members of a group fully accept and support a
decision.
A. norm
B. compromise
C. goal
D. consensus
Answer» D. consensus
discuss
261.

The quality of the ideas is the major concern during brainstorming.

A. true
B. false
C. none
D. all
Answer» B. false
discuss
262.

Why is it important to know when to intervene in a conflict?

A. What seems important at the moment may seem unimportant later.
B. Sometimes intervening may make a situation worse.
C. Avoiding a serious disagreement only postpones the time when action will be required.
D. All the above.
Answer» D. All the above.
discuss
More MCQs
263.

The ______________is the part of the personality that opposes the desires of the id by enforcing moral restrictions

A. superego
B. ego
C. motives
D. observation
Answer» A. superego
discuss
264.

Classical conditioning is also referred to as _____________conditioning

A. bandura
B. maslow
C. pavlovian
D. robbins
Answer» C. pavlovian
discuss
265.

__________ is a schedule of reinforcement in which a variable amount of time must pass before a response is reinforced

A. fixed ratio
B. variable ratio
C. fixed interval
D. variable interval
Answer» D. variable interval
discuss
266.

___________ is a schedule of reinforcement in which a fixed period of tie must elapse before a reinforcement is administered

A. fixed ratio
B. variable ratio
C. fixed interval
D. variable interval
Answer» C. fixed interval
discuss
267.

Emotions are usually accompanied by distinct ____________expression

A. verbal
B. positive
C. facial
D. physical
Answer» C. facial
discuss
268.

The process of communication begins when the ____________has a thought or an idea that he wishes to convey to another person

A. encoding
B. sender
C. message
D. channel
Answer» B. sender
discuss
269.

_________communication takes place through proper channels in the organization

A. formal
B. informal
C. non-verbal
D. paralinguistic
Answer» A. formal
discuss
270.

An _____________ is a third party to a negotiation who has the authority to dictate an agreement

A. arbitrator
B. consultant
C. motivator
D. approcher
Answer» A. arbitrator
discuss
271.

The ___________ child of the child ego state acts in ways that are learned from the environment

A. natural
B. adapted
C. small
D. big
Answer» B. adapted
discuss
272.

In ________________departmentalization a department is formed on the basis of area, territory or region

A. geographic
B. productive
C. functional
D. process
Answer» A. geographic
discuss
273.

“------------ are social inventions for accomplishing goals through group efforts”

A. management
B. organization
C. leadership
D. behavior
Answer» B. organization
discuss
274.

Which of the following is/are the key features of organization

A. social invention
B. accomplishing goals
C. group efforts
D. all of these
Answer» D. all of these
discuss
275.

A study of human behavior in organizational settings is

A. individual behavior
B. group behavior
C. organizational behavior
D. none of these
Answer» C. organizational behavior
discuss
276.

Scientific Management approach is developed by

A. elton mayo
B. henry fayol
C. f.w. taylor
D. a. maslow
Answer» C. f.w. taylor
discuss
277.

Who proposed “ bureaucratic structure” is suitable for all organization

A. elton mayo
B. henry fayol
C. f.w. taylor
D. max weber
Answer» D. max weber
discuss
278.

“Hawthrone experiment” which was a real beginning of applied research in OB was conducted by

A. elton mayo
B. henry fayol
C. f.w. taylor
D. max weber
Answer» A. elton mayo
discuss
279.

Process or administrative theory of organization is being given by

A. elton mayo
B. henry fayol
C. f.w. taylor
D. max weber
Answer» B. henry fayol
discuss (1)
280.

Whose concept states that interpersonal and human relations may lead to productivity

A. elton mayo
B. henry fayol
C. f.w. taylor
D. max weber
Answer» A. elton mayo
discuss
281.

Today’s organization are

A. open system
B. closed system
C. open as well as closed
D. none of these
Answer» A. open system
discuss
282.

Which organization theory can be understood by IF and THEN relationship

A. system approach
B. contingency approach
C. process approach
D. scientific approach
Answer» B. contingency approach
discuss
283.

Organization Behavior is

A. an interdisciplinary approach
B. a humanistic approach
C. total system approach
D. all of these
Answer» D. all of these
discuss
284.

Organization Behavior is not a /an

A. a separate field of study
B. applied science
C. normative science
D. pessimistic approach
Answer» D. pessimistic approach
discuss
285.

“Cognitive theory” of learning was given by

A. skinner
B. pavlov
C. tolman
D. piajet
Answer» D. piajet
discuss
286.

Extension of behavior modification into organization is called

A. enrichment
B. enlargement
C. ob mod
D. ob ext
Answer» C. ob mod
discuss
287.

--------------is a relatively permanent change in behavior that occurs as a result of experience

A. behavior modification
B. learning
C. motivation
D. skills
Answer» B. learning
discuss
288.

which of the following is / are included as structure of human mind

A. id
B. ego
C. super ego
D. all the above
Answer» D. all the above
discuss
289.

----------- is largely childish, irrational, never satisfied, demanding and destructive of others

A. ego
B. super ego
C. negative ego
D. id
Answer» D. id
discuss
290.

------------represent noblest thoughts, ideals etc.

A. ego
B. super ego
C. negative ego
D. id
Answer» B. super ego
discuss
291.

----------- is reality and practical oriented part of thinking

A. ego
B. super ego
C. negative ego
D. id
Answer» A. ego
discuss
292.

Thematic Apperception Test (TAT) is designed to understand

A. perception of individual
B. personality of individual
C. learning of individual
D. none of these
Answer» B. personality of individual
discuss
293.

---------------- is “the reactions of individuals to new or threatening factors in their work environments”

A. attitude
B. stress
C. dissonance
D. disappointment
Answer» B. stress
discuss
294.

Which of the following is/are not job related source of stress

A. role ambiguity
B. role overload
C. ethical dilemmas
D. career concerns
Answer» D. career concerns
discuss
295.

Which of the following is/are not organizational factors causing stress

A. task demand
B. role demand
C. role conflict
D. satisfaction
Answer» C. role conflict
discuss
296.

Which of the following is / are method of managing stress

A. job relocation
B. career counseling
C. recreational facility
D. all the above
Answer» D. all the above
discuss
297.

Which of the following is / are not a method of managing stress

A. time management
B. supervisor training
C. role analysis techniques (rat)
D. rorschach test
Answer» D. rorschach test
discuss
298.

-------------- refers to the negotiation or an agreement between two groups

A. contracting
B. co-opting
C. pressure tactics
D. none of these
Answer» A. contracting
discuss
299.

Which of the following methods is/are used to solve intergroup conflicts indirectly

A. avoidance
B. encouragement
C. bargaining
D. all of these
Answer» A. avoidance
discuss
300.

Which of the following is / are not direct method to solve intergroup conflicts

A. problem solving
B. domination by the management
C. removing key figures in conflict
D. persuasion
Answer» D. persuasion
discuss

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