480+ Organisational Behaviour Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .

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201.	In dual concern model the style which represents a low level of concern for both self and other known as__________.
A.	Avoiding
B.	Dominating
C.	Obliging
D.	Compromising
Answer» A. Avoiding

discuss

202.	When one disputant is forced to litigation then __________style is not possible. Sol:
A.	Compromising
B.	Integration
C.	Authoritative
D.	Avoiding
Answer» B. Integration

discuss

203.	An accurate estimate of BATNA: Sol:
A.	Allows disputant in making irrational choices about when to continue
B.	negotiating, when to accept an offer, and when to stop
C.	Allows being unduly pressured into settlement
D.	Prevents team to accept a deal better than the BATNA without hesitation;
Answer» D. Prevents team to accept a deal better than the BATNA without hesitation;

discuss

204.	Impressions formed about people that are based upon fitting the person into various categories are a type of impression called:
A.	Data processing
B.	Systemic processing
C.	Category-based processing
D.	Detail processing
Answer» C. Category-based processing

discuss

205.	The mental processes which are used unconsciously to reinforce stereotypes include all of the following except: Sol:
A.	Ignoring
B.	Over interpretation
C.	Explaining away
D.	All of the above are correct
Answer» D. All of the above are correct

discuss

206.	When we try to associate with the information previously assumed even if we get information about a certain phenomenon, we tend to___________ in process of stereotype.
A.	Ignore
B.	Explain away
C.	Agree
D.	Challenge
Answer» A. Ignore

discuss

207.	Extending a pre assumed perception and confirming it with small piece of information is which type of mental process of stereotyping?
A.	Selecting Weighting Processes
B.	Stereotype over interpretation
C.	Stereotype-consistent perception
D.	Explaining away
Answer» B. Stereotype over interpretation

discuss

208.	_____________ processing is more accurate, but ________ processing is faster and easier. Sol:
A.	Systematic, category-based
B.	Category-based, systematic
C.	Dual, systematic
D.	Group, Systematic
Answer» A. Systematic, category-based

discuss

209.	The mediator’s primary function is to promote effective negotiation in: Sol:
A.	Facilitative mediation
B.	Evaluative mediation
C.	Nonbinding evaluations
D.	Mediation
Answer» A. Facilitative mediation

discuss ⁽¹⁾

210.	mediation: Sol:
A.	AThere may not be a settlement since the disputants may not come to agreement
B.	If there is some settlement it is permanent
C.	The settlement is usually verbal
D.	Settlements reached in mediation are not enforceable contracts
Answer» A. AThere may not be a settlement since the disputants may not come to agreement

discuss

211.	An advantage of “evaluative” mediation is that it:
A.	Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
B.	Is the best form of mediation in inducing the disputants to use principled
C.	negotiation
D.	Is the best form of mediation in improving the disputants’ relationship
Answer» A. Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic

discuss

212.	) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goal of which type of mediation?
A.	Triage mediation
B.	Bargaining-based mediation
C.	Therapeutic mediation
D.	Pure mediation
Answer» D. Pure mediation

discuss

213.	Which of the following types of mediation has narrow and evaluative focus? Sol:
A.	Triage mediation
B.	Bargaining-based mediation
C.	Pure mediation
D.	Therapeutic mediation
Answer» B. Bargaining-based mediation

discuss

214.	)In which sort of mediation are due process problems the most likely to occur? Sol:
A.	Triage mediation
B.	Bargaining-based mediation
C.	Pure mediation
D.	Transformative mediation
Answer» A. Triage mediation

discuss

215.	According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a group?
A.	performing
B.	norming
C.	reforming
D.	storming
Answer» C. reforming

discuss

216.	The phenomenon whereby an individual in a group will tend to end up agreeing with a strong majority opinion in spite of their own judgement is known as
A.	Normative influence
B.	informative influence
C.	critical mass influence
D.	bullying influence
Answer» A. Normative influence

discuss

217.	The idea that the degree to which you will be influenced by the opinion of another group member will depend on how much you identify with that person is known as
A.	reactive intransigence influence
B.	referent informational influence
C.	reconciliation of internal influence
D.	reorganizational interest influence
Answer» B. referent informational influence

discuss

218.	Which of the following is NOT suggested as an explanation for poor group motivation?
A.	lack of individual feedback
B.	lack of clear performance standards
C.	seeing that others aren’t pulling their weight
D.	latent misanthropic enjoyment of group failure
Answer» B. lack of clear performance standards

discuss

219.	The tendency whereby a group reaches a decision by trying to minimize conflict, neglecting to critically test and evaluate ideas, is termed
A.	group compromise
B.	group consensus
C.	groupthink
D.	group cohesion
Answer» C. groupthink

discuss

220.	The process whereby the presence of others is suggested to lead to individuals losing their sense of personal identity is termed
A.	DE individuation
B.	deindividualization
C.	individualization
D.	individuation
Answer» A. DE individuation

discuss

221.	The tendency whereby groups make decisions that are more extreme than the individuals’ opinions within the group is termed
A.	group polarization
B.	group cohesion
C.	group DE individuation
D.	group extremism
Answer» A. group polarization

discuss

222.	Steiner (1972) called losses in group productivity due to poor coordination
A.	disorganization losses
B.	momentum losses
C.	process losses
D.	laziness losses
Answer» C. process losses

discuss

223.	Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to be present in a group with ‘good group spirit’?
A.	flexibility of group membership
B.	the presence of distinct subgroups
C.	common purpose
D.	valuing of all group members
Answer» B. the presence of distinct subgroups

discuss

224.	The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?
A.	one person in a group usually does most of the work
B.	people in groups tend to try to get away with doing as little as possible
C.	people always perform better when they’re being watched
D.	there is usually one person in a group who will try to argue against the majority
Answer» C. people always perform better when they’re being watched

discuss

225.	Which of the following terms is used to refer to the potential negative effects of group identification that stem from processes like stigma and rejection?
A.	the Social Curse
B.	the Exclusion Hypothesis
C.	the Norm-Violation Problem
D.	the Discrimination Dilemma
Answer» A. the Social Curse

discuss

226.	The term ‘groupthink’ was coined by
A.	Janis (1972)
B.	Jarvis (1972)
C.	Jager (1972)
D.	Jarratt (1972)
Answer» A. Janis (1972)

discuss

227.	Groupthink refers to the process by which, when making decisions, the group places more importance on
A.	Reaching a cohesive agreement
B.	making a quality decision
C.	reaching a speedy decision
D.	reaching a well-evaluated decision
Answer» A. Reaching a cohesive agreement

discuss

228.	Diner’s (1980) explanation of deindividuation posited that deindividuation is the result of
A.	decreased self-awareness
B.	decreased responsibility
C.	increased anonymity
D.	increased group size
Answer» A. decreased self-awareness

discuss

229.	Group polarization refers to the tendency whereby
A.	groups make decisions that are more extreme than the individuals’ opinions
B.	conflict of individuals’ extreme opinions causes the group to side with the majority
C.	the opinions of the minority shift to the majority
D.	groups make decisions that are less extreme than the individuals’ opinions
Answer» A. groups make decisions that are more extreme than the individuals’ opinions

discuss

230.	Which of the following is NOT a type of theory seeking to explain group polarization?
A.	persuasive argument
B.	social categorization processes
C.	social comparison processes
D.	social conformity processes
Answer» D. social conformity processes

discuss

231.	Identification with social groups has been shown to lead to various psychological outcomes. Which of the following is NOT one of them?
A.	Self-esteem
B.	distinctiveness
C.	belonging
D.	narcissism
Answer» D. narcissism

discuss

232.	) According to Farfel and Turner (1979), which of the following is a primary reason for choosing to identify with a group?
A.	to avoid loneliness
B.	a fear of missing out
C.	a desire to prove loyalty to a stereotype
D.	to maintain a positive sense of self
Answer» D. to maintain a positive sense of self

discuss

233.	) The Social Cure (Jetten et al. 2009 & 2012) refers to
A.	improvements in group cohesion as a result of socializing together
B.	improvements in health and well-being as a result of identification with a group
C.	improvements in social mobility resulting from free social care provision
D.	improvements in health and well-being as a result of socialism
Answer» B. improvements in health and well-being as a result of identification with a group

discuss

234.	According to Moscovici (1980), the best way for a minority to exert influence on the majority’s opinion is to
A.	Maintain a consistent position over time
B.	express extreme opinions
C.	stress the importance of their opinion
D.	express creative opinions
Answer» A. Maintain a consistent position over time

discuss

235.	Describe the level of communication between team members:
A.	In this team, people are afraid to speak up and we do not listen to each other
B.	Everybody speaks up, but not all team members listen
C.	Everybody accurately states their view and others listen and understand what is being saidwe talk together
D.	Quite a few of the team members withhold their thoughts and don’t listen to others
Answer» C. Everybody accurately states their view and others listen and understand what is being saidwe talk together

discuss

236.	What pair are methods of making team decisions?
A.	Lack of Response & Unanimity
B.	Lack of Response & Minority Rule
C.	All Votes are Equal & Recruitment
D.	D. Feedback & Unanimity
Answer» A. Lack of Response & Unanimity

discuss

237.	Which of the following is not a stage of team development?
A.	Forming
B.	Deciding
C.	Adjourning
D.	Storming
Answer» B. Deciding

discuss

238.	Which of the following is NOT a symptom of Groupthink?
A.	Illusions of vulnerability
B.	Belief in inherent group morality
C.	Applying direct pressure to deviants
D.	Self-censorship by members
Answer» A. Illusions of vulnerability

discuss

239.	Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.
A.	functional
B.	cross-functional
C.	multifunctional
D.	self-directed
Answer» C. multifunctional

discuss

240.	A group technique used to develop many ideas in a relatively short time.
A.	brainstorming
B.	compromise
C.	conflict
D.	consensus
Answer» A. brainstorming

discuss

241.	The problem-solving method in which all members of a group fully accept and support a decision.
A.	norm
B.	compromise
C.	goal
D.	consensus
Answer» D. consensus

discuss

242.	In circumstances of incremental change, strategic change is likely to be more successful if:
A.	It is imposed
B.	It is owned by the senior manager
C.	It is internalized and owned by those who will implement it
D.	It is facilitated by management consultants
Answer» C. It is internalized and owned by those who will implement it

discuss

243.	'Logical instrumentalism' can be described as:
A.	Careful design and planning
B.	Emergent
C.	Cautious resource allocation
D.	Top management rational analysis
Answer» B. Emergent

discuss

244.	Organizations that are good at developing relevant capabilities to respond to a Sol: Changing context are known as
A.	Knowing organizations
B.	Stretch organizations
C.	Learning organizations
D.	None of the given options
Answer» C. Learning organizations

discuss

245.	Which of the following contexts would most suit a transformational leader?
A.	An organization that is in trouble
B.	An organization that is performing well
C.	An organization in a stable environment
D.	An organization in a mature industry
Answer» A. An organization that is in trouble

discuss

246.	Theorists have identified two main styles of leadership. These are Sol: Transformational leadership and
A.	Transgression leadership
B.	Transactional leadership
C.	Transparent leadership
D.	Transcendental leadership
Answer» B. Transactional leadership

discuss

247.	Which of the following theories operate on a multiple entity?
A.	Life cycle and teleological theories
B.	Teleological and dialectical theories
C.	Dialectical and evolutionary theories
D.	Evolutionary and life cycle theories
Answer» C. Dialectical and evolutionary theories

discuss

248.	An approach, in which an external consultant recommends a solution to organizational problems according to technical view point, is known as:
A.	Expert system approach
B.	Devil’s advocate approach
C.	Dialectical inquiry approach
D.	External analysis approach
Answer» A. Expert system approach

discuss

249.	Organization structure primarily refers to ________
A.	how activities are coordinated & controlled
B.	how resources are allocated
C.	the location of departments and office space
D.	the policy statements developed by the firm
Answer» A. how activities are coordinated & controlled

discuss

250.	Strategic planning as a broad concept consists of ______
A.	corporate strategy and business strategy
B.	strategy formulation and strategy implementation
C.	inputs and outputs
D.	environmental analysis and internal analysis
Answer» B. strategy formulation and strategy implementation

discuss

480+ Organisational Behaviour Solved MCQs

In dual concern model the style which represents a low level of concern for both self and other known as__________.

When one disputant is forced to litigation then __________style is not possible. Sol:

An accurate estimate of BATNA: Sol:

Impressions formed about people that are based upon fitting the person into various categories are a type of impression called:

The mental processes which are used unconsciously to reinforce stereotypes include all of the following except: Sol:

When we try to associate with the information previously assumed even if we get information about a certain phenomenon, we tend to___________ in process of stereotype.

Extending a pre assumed perception and confirming it with small piece of information is which type of mental process of stereotyping?

_____________ processing is more accurate, but ________ processing is faster and easier. Sol:

The mediator’s primary function is to promote effective negotiation in: Sol:

mediation: Sol:

An advantage of “evaluative” mediation is that it:

) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goal of which type of mediation?

Which of the following types of mediation has narrow and evaluative focus? Sol:

)In which sort of mediation are due process problems the most likely to occur? Sol:

According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a group?

The phenomenon whereby an individual in a group will tend to end up agreeing with a strong majority opinion in spite of their own judgement is known as

The idea that the degree to which you will be influenced by the opinion of another group member will depend on how much you identify with that person is known as

Which of the following is NOT suggested as an explanation for poor group motivation?

The tendency whereby a group reaches a decision by trying to minimize conflict, neglecting to critically test and evaluate ideas, is termed

The process whereby the presence of others is suggested to lead to individuals losing their sense of personal identity is termed

The tendency whereby groups make decisions that are more extreme than the individuals’ opinions within the group is termed

Steiner (1972) called losses in group productivity due to poor coordination

Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to be present in a group with ‘good group spirit’?

The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?

Which of the following terms is used to refer to the potential negative effects of group identification that stem from processes like stigma and rejection?

The term ‘groupthink’ was coined by

Groupthink refers to the process by which, when making decisions, the group places more importance on

Diner’s (1980) explanation of deindividuation posited that deindividuation is the result of

Group polarization refers to the tendency whereby

Which of the following is NOT a type of theory seeking to explain group polarization?

Identification with social groups has been shown to lead to various psychological outcomes. Which of the following is NOT one of them?

) According to Farfel and Turner (1979), which of the following is a primary reason for choosing to identify with a group?

) The Social Cure (Jetten et al. 2009 & 2012) refers to

According to Moscovici (1980), the best way for a minority to exert influence on the majority’s opinion is to

Describe the level of communication between team members:

What pair are methods of making team decisions?

Which of the following is not a stage of team development?

Which of the following is NOT a symptom of Groupthink?

Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members.

A group technique used to develop many ideas in a relatively short time.

The problem-solving method in which all members of a group fully accept and support a decision.

In circumstances of incremental change, strategic change is likely to be more successful if:

'Logical instrumentalism' can be described as:

Organizations that are good at developing relevant capabilities to respond to a Sol: Changing context are known as

Which of the following contexts would most suit a transformational leader?

Theorists have identified two main styles of leadership. These are Sol: Transformational leadership and

Which of the following theories operate on a multiple entity?

An approach, in which an external consultant recommends a solution to organizational problems according to technical view point, is known as:

Organization structure primarily refers to ________

Strategic planning as a broad concept consists of ______

The mental processes which are used unconsciously to reinforce stereotypes include all of
the following except:
Sol:

_____ processing is more accurate, but processing is faster
and easier.
Sol:

According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a
group?

The phenomenon whereby an individual in a group will tend to end up agreeing with a
strong majority opinion in spite of their own judgement is known as

The idea that the degree to which you will be influenced by the opinion of another group
member will depend on how much you identify with that person is known as

The tendency whereby a group reaches a decision by trying to minimize conflict,
neglecting to critically test and evaluate ideas, is termed

The process whereby the presence of others is suggested to lead to individuals losing their
sense of personal identity is termed

The tendency whereby groups make decisions that are more extreme than the individuals’
opinions within the group is termed

Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to
be present in a group with ‘good group spirit’?

Which of the following terms is used to refer to the potential negative effects of group
identification that stem from processes like stigma and rejection?

Identification with social groups has been shown to lead to various psychological
outcomes. Which of the following is NOT one of them?

) According to Farfel and Turner (1979), which of the following is a primary reason for
choosing to identify with a group?

According to Moscovici (1980), the best way for a minority to exert influence on the
majority’s opinion is to

The problem-solving method in which all members of a group fully accept and support a
decision.

In circumstances of incremental change, strategic change is likely to be more
successful if:

Organizations that are good at developing relevant capabilities to respond to a
Sol:
Changing context are known as

Theorists have identified two main styles of leadership. These are
Sol:
Transformational leadership and

An approach, in which an external consultant recommends a solution to organizational
problems according to technical view point, is known as: