McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
| 151. |
Which of the following is a symptom of short-term stress? |
| A. | Rapid breathing |
| B. | Digestive problems |
| C. | Excessive tiredness |
| D. | Mood changes |
| Answer» A. Rapid breathing | |
| 152. |
Which hormone increases in production when the body is under stress? |
| A. | Thyroxine |
| B. | Adrenaline |
| C. | Oestrogen |
| D. | Oxytocin |
| Answer» B. Adrenaline | |
| 153. |
Which of the following factors may affect the body’s capacity to deal with stress
|
| A. | Age |
| B. | Psychological factors |
| C. | Physiological reserve |
| D. | All of the above |
| Answer» D. All of the above | |
| 154. |
Which of the following is a symptom of long-term stress? |
| A. | Dry mouth |
| B. | Headaches |
| C. | Nausea |
| D. | Increased sweating |
| Answer» B. Headaches | |
| 155. |
The best way to protect the body from the harmful effects of stress is to |
| A. | learn how to avoid it |
| B. | learn how to manage it |
| C. | take your anger out on inanimate objects |
| D. | take a long walk and bottle up your frustration. |
| Answer» C. take your anger out on inanimate objects | |
| 156. |
Which of the following statements is false in relation to stress? |
| A. | When under stress, the entire body becomes tense and posture changes. |
| B. | Large amounts of time spent in front of a computer can result in eyestrain headaches. |
| C. | Tension uses up energy, but the energy is largely productive. |
| D. | Muscle tension affects our ability to function we |
| Answer» C. Tension uses up energy, but the energy is largely productive. | |
| 157. |
According to the Canadian government, stress has ________ costs. |
| A. | social |
| B. | economic |
| C. | personal |
| D. | None of the above |
| Answer» C. personal | |
| 158. |
Commitment, control and challenge are all elements of: |
| A. | tardiness |
| B. | stress |
| C. | hardiness |
| D. | depression |
| Answer» D. depression | |
| 159. |
One response to stress in the workplace is “presenteeism”. This may include: |
| A. | working longer hours |
| B. | working while ill |
| C. | not taking holidays |
| D. | all of the above |
| Answer» D. all of the above | |
| 160. |
According to the inverted U hypothesis, optimal performance occurs when: |
| A. | there are high levels of stress |
| B. | there is no stress |
| C. | there is a moderate level of stress |
| D. | the inverted U hypothesis does not address this issue |
| Answer» C. there is a moderate level of stress | |
| 161. |
In the context of stress research, GAS stands for: Sol: C |
| A. | generalized anxiety symptoms |
| B. | general adaptation syndrome |
| C. | gustatory alimentary system |
| D. | generic adrenal sensitivity |
| Answer» B. general adaptation syndrome | |
| 162. |
Which of the following would be classed as a cognitive action strategy for dealing with
|
| A. | goal setting |
| B. | asking questions |
| C. | analyzing the problem |
| D. | all of the above |
| Answer» D. all of the above | |
| 163. |
Deep breathing, yoga and exercise would all be ________ stress management
|
| A. | religious |
| B. | cognitive |
| C. | physical |
| D. | social |
| Answer» C. physical | |
| 164. |
According to the transactional theory of stress and coping, our response to stress follows
|
| A. | primary appraisal, secondary appraisal, stressor, coping response |
| B. | stressor, emotional appraisal, cognitive appraisal, coping response |
| C. | stressor, primary appraisal, secondary appraisal, coping response |
| D. | emotional appraisal, cognitive appraisal, stressor, coping response |
| Answer» C. stressor, primary appraisal, secondary appraisal, coping response | |
| 165. |
According to Selye’s GAS model, we respond to stress with alarm, then with resistance
|
| A. | adjustment |
| B. | eustress |
| C. | commitment |
| D. | exhaustion |
| Answer» D. exhaustion | |
| 166. |
Which of the following is NOT associated with workplace stress? |
| A. | work overload |
| B. | job insecurity |
| C. | supervisory support |
| D. | conflict with co-workers |
| Answer» C. supervisory support | |
| 167. |
Which of the following statements is false in relation to stress? |
| A. | When under stress, the entire body becomes tense and posture changes. |
| B. | Large amounts of time spent in front of a computer can result in eyestrain headaches. |
| C. | Tension uses up energy, but the energy is largely productive. |
| D. | Muscle tension affects our ability to function well. |
| Answer» C. Tension uses up energy, but the energy is largely productive. | |
| 168. |
The type of stress when the body reacts to meet the demands of a physically or
|
| A. | situation is known as |
| B. | survival stress |
| C. | negative stress |
| D. | internally generated stress. |
| Answer» A. situation is known as | |
| 169. |
Which of the following statements is false? |
| A. | Stress is the imbalance between the demands of everyday life and the ability to cope. |
| B. | Too much stress can affect a person’s ability to function effectively. |
| C. | Stress is caused by external pressures, such as work. |
| D. | Stress can involve any interference that disturbs a person’s emotional and physical wellbeing. |
| Answer» C. Stress is caused by external pressures, such as work. | |
| 170. |
Which hormone increases in production when the body is under stress? |
| A. | Thyroxine |
| B. | Adrenaline |
| C. | Oestrogen |
| D. | Oxytocin |
| Answer» B. Adrenaline | |
| 171. |
Which of the following factors may affect the body’s capacity to deal with stress
|
| A. | Age |
| B. | Psychological factors |
| C. | Physiological reserve |
| D. | All of the above |
| Answer» D. All of the above | |
| 172. |
Which of the following effects on the body are associated with the alarm stage of stress,
|
| A. | Increased heart and ventilation rate |
| B. | Colds and flu |
| C. | High blood pressure |
| D. | Anxiety and depression |
| Answer» A. Increased heart and ventilation rate | |
| 173. |
Which of the following is a symptom of long-term stress? |
| A. | Dry mouth |
| B. | Headaches |
| C. | Nausea |
| D. | Increased sweating |
| Answer» B. Headaches | |
| 174. |
The best way to protect the body from the harmful effects of stress is to |
| A. | learn how to avoid it |
| B. | learn how to manage it |
| C. | take your anger out on inanimate objects |
| D. | take a long walk and bottle up your frustration |
| Answer» B. learn how to manage it | |
| 175. |
Extreme fatigue, exhaustion and burnout are all signs of |
| A. | short-term stress |
| B. | long-term stress |
| C. | behavioural stress |
| D. | emotional stress. |
| Answer» B. long-term stress | |
| 176. |
Indivudual concern model the style which represents a low level of concern for both self
|
| A. | Avoiding |
| B. | Dominating |
| C. | Obliging |
| D. | Compromising |
| Answer» A. Avoiding | |
| 177. |
Third party usually helps, clarifies and grounds each disputing party’s alternatives to
|
| A. | Reality testing |
| B. | Litigation |
| C. | Negotiation |
| D. | Dispute |
| Answer» A. Reality testing | |
| 178. |
A person holds_____ power when he influences others by coercing, threatening, harming
|
| A. | Reward |
| B. | Coercive |
| C. | Normative |
| D. | Expert |
| Answer» B. Coercive | |
| 179. |
Research and investigation can be examples of sources of _________power. Sol: |
| A. | Expert |
| B. | Reward |
| C. | Normative |
| D. | Democratic |
| Answer» A. Expert | |
| 180. |
A dispute between two neighbors can be example of _________power. Sol: |
| A. | Expert |
| B. | Reward |
| C. | Ecological |
| D. | Social |
| Answer» C. Ecological | |
| 181. |
Formal power is exercised in a ________manner. Sol: |
| A. | Bottom-up |
| B. | Top-down |
| C. | Horizontal |
| D. | Vertical |
| Answer» B. Top-down | |
| 182. |
The influence which is deliberate or purposive in nature may be called_____. Sol: |
| A. | Motivation |
| B. | Power |
| C. | Integration |
| D. | None of the given options |
| Answer» B. Power | |
| 183. |
Dual concern model assumes that no disputant has ________orientation. Sol: |
| A. | Positive |
| B. | Negative |
| C. | Neutral |
| D. | Zero-Sum |
| Answer» B. Negative | |
| 184. |
Negotiation in which the disputants are the only participants is called________. Sol: |
| A. | Adjudication |
| B. | Mediation |
| C. | Simple negotiation |
| D. | Facilitated negotiation |
| Answer» C. Simple negotiation | |
| 185. |
An interpersonal conflict in which no participant is aware of the divergence of goals, needs, or interests is known as__________. |
| A. | Latent conflict |
| B. | False conflict |
| C. | Cause of action |
| D. | None of the given options |
| Answer» A. Latent conflict | |
| 186. |
A conflict situation in which the disputants believe that when one disputant helps him/herself, the other disputant is also helped is_______________. |
| A. | Constructive conflict |
| B. | Competitive conflict |
| C. | Destructive conflict |
| D. | Cooperative conflict |
| Answer» D. Cooperative conflict | |
| 187. |
A situation involving actual incompatibility of needs, interests or goals is defined
|
| A. | False conflict |
| B. | True conflict |
| C. | Veridical conflict |
| D. | Both true and veridical conflict |
| Answer» D. Both true and veridical conflict | |
| 188. |
Conflict causes predictable and destructive changes in the disputant’s attitudes,
|
| A. | Perceived conflict |
| B. | Real conflict |
| C. | Escalating conflict |
| D. | Data type conflict |
| Answer» C. Escalating conflict | |
| 189. |
Meeting one party’s goals is just like promoting other party’s goals known as: Sol: |
| A. | Promotive Interdependence |
| B. | Contrient Interdependence |
| C. | Positive Interdependence |
| D. | None of the given options |
| Answer» A. Promotive Interdependence | |
| 190. |
he first step in conflict diagnosis is to describe the______________. Sol: |
| A. | Conflict |
| B. | Disputant |
| C. | Motives |
| D. | Position |
| Answer» A. Conflict | |
| 191. |
There is/are usually ___________ source /sources of any given conflict. Sol: |
| A. | Single |
| B. | Multiple |
| C. | Sole |
| D. | Distinct |
| Answer» B. Multiple | |
| 192. |
One can infer attitudes and make judgments about people and things through
|
| A. | Perception |
| B. | General attribution theory |
| C. | Stimuli |
| D. | Cognitive Structure |
| Answer» A. Perception | |
| 193. |
High levels of trust between disputants makes: Sol: |
| A. | Negotiation more efficient |
| B. | Disputants less responsive |
| C. | Decrease disputant’s willingness to try to find additional ways to trust each other |
| D. | A competitive conflict cycle more likely |
| Answer» A. Negotiation more efficient | |
| 194. |
Which type of trust is founded on control? Sol: |
| A. | Calculus-based trust |
| B. | Knowledge-based trust |
| C. | Identification-based trust |
| D. | Productive based trust |
| Answer» A. Calculus-based trust | |
| 195. |
There is a contest among all employees of organization about valuable suggestions for improving policies for employees. What type of conflict it may be? |
| A. | Constructive |
| B. | Destructive |
| C. | Competitive but constructive |
| D. | Cooperative but destructive |
| Answer» C. Competitive but constructive | |
| 196. |
All of the following are advantages of understanding the other disputant's interests
|
| A. | It helps user visualize and recognize alternate ways to meet goals |
| B. | It creates greater inflexibility in coming to settlement |
| C. | It ensures user doesn’t miss an optimal resolution |
| D. | It enables user to evaluate whether some interests could be met outside the conflict |
| Answer» B. It creates greater inflexibility in coming to settlement | |
| 197. |
Focusing only on resource aspects of a conflict leads to Sol: |
| A. | Zero-sum thinking |
| B. | A competitive approach to resolution |
| C. | A cooperative approach to resolution |
| D. | Zero-sum thinking and a competitive approach to resolution |
| Answer» D. Zero-sum thinking and a competitive approach to resolution | |
| 198. |
The meaning of language or behavior may be misunderstood, causing a _____ conflict. Sol: |
| A. | Preferences and nuisances |
| B. | Data-type |
| C. | Resource |
| D. | Communication |
| Answer» D. Communication | |
| 199. |
The conflict gamer reacts to conflict by: Sol: |
| A. | Avoiding it |
| B. | Feeling traumatized by it |
| C. | Not preparing for it |
| D. | Postponing negotiation |
| Answer» C. Not preparing for it | |
| 200. |
The form of negotiation in which the negotiation is facilitated by a neutral third party is: Sol: |
| A. | Mediation |
| B. | Agent or advocate-assisted negotiation |
| C. | Nonbinding evaluation |
| D. | Arbitration |
| Answer» A. Mediation | |
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