390+ Business Communication Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) , Bachelor of Commerce (B Com) , Bachelor of Business Administration in Human Resource Management (BBA HRM) .

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251.	Communication between HR manager and Finance manager is an example of:
A.	Downward communication
B.	Upward communication
C.	Diagonal communication
D.	Horizontal communication
Answer» D. Horizontal communication

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252.	Down ward communication and Upward communication are :
A.	Vertical communication
B.	Horizontal communication
C.	Diagonal communication
D.	None of these
Answer» A. Vertical communication

253.	Placement of purchase order to supplier of material is ---------- communication.
A.	Vertical communication
B.	Horizontal communication
C.	Internal communication
D.	External communication
Answer» D. External communication

254.	Receiving a sales order is an example of:
A.	Vertical communication
B.	Horizontal communication
C.	Internal communication
D.	External communication
Answer» D. External communication

255.	--------- Communication can be inward or outward:
A.	Vertical communication
B.	Horizontal communication
C.	Internal communication
D.	External communication
Answer» D. External communication

256.	Functional coordination is one important reason for communicating with:
A.	Superiors
B.	Peers
C.	Subordinates
D.	Employees’ unions
Answer» B. Peers

257.	Communication with superiors involves:
A.	Directions
B.	Orders
C.	Complaints
D.	Instructions
Answer» C. Complaints

258.	Listening has been identified as one of the “seven habits of highly effective people” by :
A.	Lundsteen
B.	Stephen Covey
C.	Lee Iacocca
D.	Tom Peters
Answer» B. Stephen Covey

259.	The most basic type of listening is known as :
A.	Discriminative listening
B.	Comprehension listening
C.	Appreciative listening
D.	Evaluative listening
Answer» A. Discriminative listening

260.	Dialogic listening is also known as:
A.	Empathetic listening
B.	Therapeutic listening
C.	Relational listening
D.	Active listening
Answer» D. Active listening

261.	Readability is determined mainly by :
A.	Punctuation
B.	Length of words
C.	Active and passive voice
D.	Spelling
Answer» B. Length of words

262.	FOGINDEX is used to measure:
A.	Clarity of message
B.	Courtesy of message
C.	Readability of message
D.	All the above.
Answer» C. Readability of message

263.	A message may be understood by an average educated person, if FOGINDEX is:
A.	More than 15
B.	Less than 15
C.	Negative
D.	Zero
Answer» B. Less than 15

264.	Communication is a ___________
A.	one way process
B.	Two way process
C.	Three way process.
D.	four way process
Answer» B. Two way process

265.	The main objective of communication is:
A.	Information and persuasion.
B.	Skill and personality development.
C.	Control and management.
D.	Need.
Answer» A. Information and persuasion.

266.	The downward communication flow from
A.	A subordinate to a superior.
B.	A subordinate to a subordinate.
C.	A superior to a superior.
D.	A superior to a subordinate.
Answer» D. A superior to a subordinate.

267.	Gossip and rumour are part of ---------communication.
A.	Formal.
B.	Informal.
C.	Horizontal.
D.	Vertical.
Answer» B. Informal.

268.	Examples of oral communication----------
A.	Letter.
B.	E-mail.
C.	Telephone.
D.	Fax.
Answer» C. Telephone.

269.	Which one is an effective audio-visual communication.
A.	Cinema.
B.	Television.
C.	Drama
D.	All the above.
Answer» D. All the above.

270.	Advantage of written communication
A.	Save time.
B.	Save money.
C.	Permanent reco
Answer» C. Permanent reco

271.	Written communication doesn’t includes
A.	Reports
B.	Forms.
C.	Notice.
D.	None of these.
Answer» D. None of these.

272.	Communication saves time in:
A.	Internal communication.
B.	Interview.
C.	Oral communication.
D.	Schedule.
Answer» D. Schedule.

273.	. ............... refers to mental disturbances
A.	Coherence
B.	Notion
C.	Distraction
D.	Psychological noise
Answer» C. Distraction

274.	Mental turbulence refers to:
A.	Inability to understand
B.	Confusion in the mind of receiver
C.	Confusion in the mind of sender
D.	Inability to speak
Answer» B. Confusion in the mind of receiver

275.	The clarity in communication could be achieved by which of the following techniques?
A.	Choose words that are short, familiar and conversational.
B.	Construct effective sentences and paragraphs.
C.	Achieve appropriate readability.
D.	All the above
Answer» D. All the above

276.	In empathetic communication, we can:
A.	Probe
B.	Respond to the feelings
C.	Interpret
D.	advice
Answer» B. Respond to the feelings

390+ Business Communication Solved MCQs

Communication between HR manager and Finance manager is an example of:

Down ward communication and Upward communication are :

Placement of purchase order to supplier of material is ---------- communication.

Receiving a sales order is an example of:

--------- Communication can be inward or outward:

Functional coordination is one important reason for communicating with:

Communication with superiors involves:

Listening has been identified as one of the “seven habits of highly effective people” by :

The most basic type of listening is known as :

Dialogic listening is also known as:

Readability is determined mainly by :

FOGINDEX is used to measure:

A message may be understood by an average educated person, if FOGINDEX is:

Communication is a ___________

The main objective of communication is:

The downward communication flow from

Gossip and rumour are part of ---------communication.

Examples of oral communication----------

Which one is an effective audio-visual communication.

Advantage of written communication

Written communication doesn’t includes

Communication saves time in:

. ............... refers to mental disturbances

Mental turbulence refers to:

The clarity in communication could be achieved by which of the following techniques?

In empathetic communication, we can:

Conciseness of message refers to:

Errors in language, grammar or visual representation of facts take away:

__________ is the process of exchanging messages between a seller and a customer.

Listening, reading, speaking and writing are all types of :

Communication barriers are;

All of the following are examples of verbal communication EXCEPT:

-----------is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.

According to Richard Fitch, in communication process 90% belongs to ----------

----------- means the position in which you hold your body when standing or sitting.

According to Proxemics (space language), zones are classified into------- categories

The keys to write a successful resume are:

While giving an interview, be --- in your salary expectations.

An informal report is usually in the form of a _____communication.

List of items to be discussed and decided in a meeting is called as ____

An Agenda prepared in connection with ____

. _____is a communication which contains the decision of the meeting.

A report prepared in a prescribed form and presented according to an established procedure is ____report

____is done by drawing a list of the items of business to be transacted at the meeting.

The minute books are the ____book of the company.

____and testimonials are important because they express the opinion of others the applicant’s suitability for a position.

---------- refers to the amount of space that individuals naturally maintain between each other.

A circular is a form of --------

Dunning letters are also called -----------

In................. speakers’ choice of words unintentionally communicates something more than what the actual words state.

277.	Conciseness of message refers to:
A.	Crispness
B.	Comprehensiveness
C.	Specificity
D.	Brevity
Answer» D. Brevity

278.	Errors in language, grammar or visual representation of facts take away:
A.	Clarity
B.	Correctness
C.	Crispness
D.	Conciseness
Answer» B. Correctness

279.	__________ is the process of exchanging messages between a seller and a customer.
A.	Organisational communication
B.	Business Communication
C.	Managerial communication
D.	Professional communication
Answer» B. Business Communication

280.	Listening, reading, speaking and writing are all types of :
A.	Communication skills.
B.	Emotional barriers.
C.	Evaluation techniques.
D.	Nonverbal communication.
Answer» A. Communication skills.

281.	Communication barriers are;
A.	A receiver's response to a message.
B.	Avenues through which messages are delivered.
C.	Obstacles that interfere with the understanding of a message.
D.	The circumstances under which communication takes place.
Answer» C. Obstacles that interfere with the understanding of a message.

282.	All of the following are examples of verbal communication EXCEPT:
A.	Email
B.	symbols
C.	Telephone calls
D.	Text messaging
Answer» B. symbols

283.	-----------is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.
A.	Verbal communication
B.	Garbage communication
C.	Informal communication
D.	Non-Verbal communication
Answer» D. Non-Verbal communication

284.	According to Richard Fitch, in communication process 90% belongs to ----------
A.	Formal communication
B.	Non-verbal communication
C.	Informal communication
D.	Oral communication
Answer» B. Non-verbal communication

285.	----------- means the position in which you hold your body when standing or sitting.
A.	Gestures
B.	Postures
C.	Paralanguage
D.	Proxemics
Answer» B. Postures

286.	According to Proxemics (space language), zones are classified into------- categories
A.	3
B.	4
C.	5
D.	6
Answer» B. 4