McqMate
Chapters
301. |
Both Sellers and buyers are business firms, under ___type of e-commere transaction. |
A. | B2B Commerce |
B. | C2B Commerce |
C. | B2C Commerce |
D. | C2C Commerce |
Answer» A. B2B Commerce |
302. |
Which method is very popular for making online transactions? |
A. | Credit Card |
B. | All of these |
C. | Net banking |
D. | Debit Card |
Answer» B. All of these |
303. |
____________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation. |
A. | BPO |
B. | E-Commerce |
C. | Outsourcing |
D. | E-Banking |
Answer» C. Outsourcing |
304. |
Under what method payment is made at the time of physical delivery of goods. |
A. | Cash on delivery |
B. | Debit card payment |
C. | Credit card payment |
D. | Prepaid amount |
Answer» A. Cash on delivery |
305. |
It is not an application of e-business. |
A. | Contract R&D |
B. | Online trading |
C. | Online procurement |
D. | Online bidding |
Answer» A. Contract R&D |
306. |
The payment mechanism typical to e-business |
A. | Credit and Debit Cards |
B. | Cash on Delivery (CoD) |
C. | Cheques |
D. | e-Cash |
Answer» A. Credit and Debit Cards |
307. |
e-commerce does not include |
A. | A business?s interactions with its customers |
B. | Interactions among the various departments within the business |
C. | A business?s interactions with its suppliers |
D. | Interactions among the geographically dispersed units of the business |
Answer» B. Interactions among the various departments within the business |
308. |
___transactions have business firms at one end and its customers on the other end. |
A. | C2B Commerce |
B. | B2C Commerce |
C. | B2B Commerce |
D. | C2C Commerce |
Answer» B. B2C Commerce |
309. |
India is the preferred destination for BPO because of ____________. |
A. | Tax Free Zone for BPOs |
B. | Cheap People |
C. | Cheap Manpower |
D. | Poor conditions |
Answer» C. Cheap Manpower |
310. |
Out of e-commerce and e-business, which is a broader term? |
A. | None of these |
B. | both e-business and e-commerce are same thing |
C. | e-commerce |
D. | e-business |
Answer» D. e-business |
311. |
A Call Centre handles |
A. | Both customer facing and back-end business |
B. | Both voice based and non-voice based business |
C. | Only out-bound voice based business |
D. | Only in bound voice based business |
Answer» A. Both customer facing and back-end business |
312. |
Outsourcing |
A. | Includes off shoring |
B. | Restricts only to the contracting out of Information Technology Enabled Services (ITES) |
C. | Restricts only to the contracting out of non-core business processes |
D. | Includes contracting out of manufacturing and R&D as well as service processes both core and noncore but restricts only to domestic territory |
Answer» A. Includes off shoring |
313. |
______________ is not a process tools for TQM systems. |
A. | Process flow analysis |
B. | Histograms |
C. | Plier |
D. | Control charts |
Answer» C. Plier |
314. |
The process mapping is a ______ diagram. |
A. | Data flow |
B. | Work flow |
C. | Circular |
D. | Audit |
Answer» B. Work flow |
315. |
Total Quality Management (TQM) focuses on |
A. | Employee |
B. | Customer |
C. | Both a and b |
D. | None of the above |
Answer» C. Both a and b |
316. |
Which of the following is responsible for quality objective? |
A. | Top level Management |
B. | Middle level Management |
C. | Frontline Management |
D. | All of the above |
Answer» A. Top level Management |
317. |
The following is (are) the machine down time. |
A. | Waste |
B. | No material |
C. | Breakdown |
D. | All of the above |
Answer» D. All of the above |
318. |
TQM & ISO both focuses on |
A. | Customer |
B. | Employee |
C. | Supplier |
D. | All of the above |
Answer» A. Customer |
319. |
While setting Quality objective, ________ to be considered. |
A. | Material Quality |
B. | Customer need |
C. | Market demand |
D. | All of the above |
Answer» B. Customer need |
320. |
_______ helps organization reduce employee turnover and absenteeism. |
A. | Job design |
B. | Training & development |
C. | Wage revision |
D. | All of the above |
Answer» B. Training & development |
321. |
While setting Quality objective, ________ to be considered. |
A. | Customer need |
B. | Organizational need |
C. | Supplier need |
D. | Worker need |
Answer» A. Customer need |
322. |
Customers are primarily concerned with ______________. |
A. | Communication, courtesy, and credibility of the sales person |
B. | Competence, courtesy, and security of the sales person |
C. | Competence, responsiveness, and reliability of the sales person |
D. | Communication, responsiveness, and cleverness of the sales person |
Answer» A. Communication, courtesy, and credibility of the sales person |
323. |
"Quality is defined by the customer" is |
A. | An unrealistic definition of quality |
B. | A user-based definition of quality |
C. | A manufacturing-based definition of quality |
D. | A product-based definition of quality |
Answer» B. A user-based definition of quality |
324. |
What is quality assurance? |
A. | Quality assurance deals with activities which prove that products and services meet the required quality standard |
B. | Quality assurance deals with activities which aim at customers satisfaction |
C. | Quality assurance deals with controlling the quality of products by inspection |
D. | All of the above |
Answer» A. Quality assurance deals with activities which prove that products and services meet the required quality standard |
325. |
Which quality management program is related to the maintenance of plants and equipments? |
A. | Environmental management systems |
B. | Fault tree analysis |
C. | Failure mode effect analysis |
D. | Total productive maintenance |
Answer» D. Total productive maintenance |
326. |
The aim of Just-In-Time manufacturing principle is to eliminate |
A. | time wastage |
B. | labour wastage |
C. | cost of excessive inventory |
D. | All of the above |
Answer» D. All of the above |
327. |
All of the following costs are likely to decrease as a result of better quality except ______________. |
A. | customer dissatisfaction costs |
B. | Inspection costs |
C. | Maintenance costs |
D. | Warranty and service costs |
Answer» C. Maintenance costs |
328. |
Which of the following ratio is to “estimate the value added by given knowledge assets regardless of where they are located”? |
A. | Return-on-equity |
B. | Return on investment |
C. | Return-on-knowledge |
D. | None of the given options |
Answer» C. Return-on-knowledge |
329. |
Knowledge stored in the form of manuals and formalized policies of the company indicates which of the following characteristics of the knowledge? |
A. | Expandable |
B. | Compressible |
C. | Diffusible |
D. | Shareable |
Answer» A. Expandable |
330. |
What is the average life expectancy of most of the firms? |
A. | Twenty years |
B. | Fifteen years |
C. | Thirty years |
D. | None of the given |
Answer» A. Twenty years |
331. |
People knowledge includes which of the following? |
A. | Insights |
B. | Intuitions |
C. | Relational information |
D. | All of the above |
Answer» D. All of the above |
332. |
Grouping ideas or details that are stored and recalled together as a unit is an example of which of the following? |
A. | Inferencing |
B. | Compilation |
C. | Chunking |
D. | Expertise |
Answer» C. Chunking |
333. |
Which of the following knowledge can be articulated, codified, and stored in certain media? |
A. | Explicit knowledge |
B. | Tacit knowledge |
C. | Procedural knowledge |
D. | Declarative knowledge |
Answer» A. Explicit knowledge |
334. |
The normative intervention specifies a particular way to manage an organization is known as __________. |
A. | Inter-group relations |
B. | Large group |
C. | Small group |
D. | Grid organization development |
Answer» D. Grid organization development |
335. |
Which of the following year James Watt invented the steam engine in industrial age? |
A. | 1762 |
B. | 1763 |
C. | 1764 |
D. | 1765 |
Answer» B. 1763 |
336. |
Economy driven by information and communication technologies and knowledge workers prevails during__________. |
A. | First economic wave |
B. | Second economic wave |
C. | Third economic wave |
D. | None of the given options |
Answer» C. Third economic wave |
337. |
Stress management is about learning |
A. | How to avoid the pressures of life |
B. | How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life |
C. | Both ‘a’ & ‘b’ are true |
D. | None of the above |
Answer» B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life |
338. |
Which of the following statements is true about stress management? |
A. | Stress management is learning about the connection between mind and body |
B. | Stress management helps us control our health in a positive sense |
C. | Stress management teaches us to avoid all kinds of stress |
D. | Only ‘a’ & ‘b’ are right |
Answer» D. Only ‘a’ & ‘b’ are right |
339. |
___________ creates a feeling of fear and threat amongst individuals and employees. |
A. | Crisis |
B. | Stress |
C. | Disaster |
D. | None of these |
Answer» A. Crisis |
340. |
____________ is an inevitable factor for achieving economic growth. |
A. | Stress |
B. | TQM |
C. | Change |
D. | None of these |
Answer» C. Change |
341. |
A primary benefit of MBO is: |
A. | Avoid competition |
B. | Resistance against new entrance |
C. | Improve employee motivation |
D. | Increase resources |
Answer» C. Improve employee motivation |
342. |
Functional departmentalization groups’ jobs by which of the following? |
A. | Tasks they perform |
B. | Territories they serve |
C. | Products or services they manufacture or produce |
D. | Type of customer they serve |
Answer» A. Tasks they perform |
343. |
Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions The study of the management function that defines goals and establishes strategies to achieve them is called: |
A. | Planning |
B. | Organizing |
C. | Leading |
D. | Controlling |
Answer» A. Planning |
344. |
Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability? |
A. | Uncertainty avoidance |
B. | Power distance |
C. | Masculinity/femininity |
D. | Long-term/short-term orientation |
Answer» A. Uncertainty avoidance |
345. |
When a manger made a decision and he is uncertain about the outcomes His decision is likely to be: |
A. | Of Poor Quality |
B. | Unacceptable |
C. | Successful |
D. | Risky |
Answer» D. Risky |
346. |
Forecasting techniques fall into which of the following two categories? |
A. | Fixed asset and human capital |
B. | Predictive and confirmatory |
C. | Quantitative and qualitative |
D. | Empirical and conceptual |
Answer» C. Quantitative and qualitative |
347. |
A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |
A. | Single-use plan |
B. | Specific plan |
C. | Reaction plan |
D. | Directional plan |
Answer» A. Single-use plan |
348. |
The organization which has no interaction with its external environment is called: |
A. | Open system |
B. | Closed system |
C. | Non-interactive system |
D. | Moderated system |
Answer» B. Closed system |
349. |
Which famous management thinker was related with the development of “Theory X”? |
A. | Douglas McGregor |
B. | Abraham Maslow |
C. | Frederick Herzberg |
D. | Chester Barnard |
Answer» A. Douglas McGregor |
350. |
The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: |
A. | Leading |
B. | Controlling |
C. | Organizing |
D. | Planning |
Answer» D. Planning |
351. |
Supervisor is another name for whom? |
A. | team leaders |
B. | middle managers |
C. | first-line managers |
D. | top managers |
Answer» C. first-line managers |
352. |
Which of the following is true concerning technical and managerial skills? |
A. | Human skills and technical skills remain equally important as managers move to higher levels. |
B. | Technical-skill needs remain necessary and human skills decrease as managers move to higher levels. |
C. | Human skills remain necessary and technical-skill needs decrease as managers move to higher levels. |
D. | Both human-skill and technical-skill needs decrease as managers |
Answer» C. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels. |
353. |
Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams? |
A. | symbolic |
B. | omnipotent |
C. | generalist |
D. | autocratic |
Answer» B. omnipotent |
354. |
Managers operate within the constraints imposed by__________________. |
A. | government at the federal and state level |
B. | the employees of the organization |
C. | the organization’s culture and environment |
D. | the organization’s board of directors |
Answer» C. the organization’s culture and environment |
355. |
Which of the following is not an example of a constituency that makes up the specific environment? |
A. | customers |
B. | sociocultural factors |
C. | suppliers |
D. | competitors |
Answer» B. sociocultural factors |
356. |
Employees in organizations with strong cultures _______________. |
A. | are more committed to their organization |
B. | are more likely to leave the organization than stay |
C. | are more willing to perform illegal activities |
D. | are more likely to follow directives from peers |
Answer» A. are more committed to their organization |
357. |
When Japanese employees use words such as: KAIZEN and RINGI, they are using organizational __________. |
A. | languages |
B. | rituals |
C. | symbols |
D. | artifacts |
Answer» A. languages |
358. |
According to the textbook, _______________ refers to the number of components in an organization’s environment and the extent of the knowledge that the organization has about those components. |
A. | degree of stability |
B. | openness |
C. | degree of complexity |
D. | change |
Answer» C. degree of complexity |
359. |
A manager resolving conflict among organizational members is performing what function? |
A. | controlling |
B. | commanding |
C. | directing |
D. | leading |
Answer» D. leading |
360. |
According to Mintzberg’s management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature. |
A. | informational |
B. | interpersonal |
C. | technical |
D. | decisional |
Answer» B. interpersonal |
361. |
Hawthorne studies were a series of early experiments that focused on: |
A. | Behavior in the workplace |
B. | Ethics in the workplace |
C. | Group norms |
D. | Interpersonal dynamics |
Answer» A. Behavior in the workplace |
362. |
Selecting an alternative in the decision-making process is accomplished by option: |
A. | Choosing the alternative with the highest score |
B. | Choosing the One You Like Best |
C. | Selecting the alternative that has the lowest price |
D. | Selecting the alternative that is the most reliable |
Answer» A. Choosing the alternative with the highest score |
363. |
A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |
A. | Single-use plan |
B. | Specific plan |
C. | Reaction plan |
D. | Direction plan |
Answer» B. Specific plan |
364. |
Concern for employee motivation is most closely associated with which of the following management approach? |
A. | Bureaucracy |
B. | Organizational behavior (NOT SURE) |
C. | Scientific management |
D. | Systems |
Answer» B. Organizational behavior (NOT SURE) |
365. |
Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment? |
A. | Economic |
B. | Political |
C. | Social |
D. | Technological |
Answer» A. Economic |
366. |
Which factor has been the most rapidly changing component in an organization’s general environment in the past quarter-century? |
A. | Global |
B. | Economic |
C. | Social |
D. | Technological |
Answer» D. Technological |
367. |
The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: |
A. | Planning |
B. | Organizing |
C. | Leading |
D. | Controlling |
Answer» D. Controlling |
368. |
When Usman decides to deploy employees to another department that is lagging behind in production, he is acting in which of the following roles? |
A. | Spokesperson |
B. | Negotiator |
C. | Leader |
D. | Resource allocator |
Answer» D. Resource allocator |
369. |
The greater the risk involves in making a decision, the greater the: |
A. | Outcomes |
B. | Information available |
C. | Rewards |
D. | Uncertainty |
Answer» C. Rewards |
370. |
Each subordinate should report to one and only one superior is called: |
A. | Authority |
B. | Unity of command |
C. | Unity of direction |
D. | Order |
Answer» B. Unity of command |
371. |
Which of the following is part of the principles of management identified by Henri Fayol? |
A. | Scalar chain |
B. | Innovation |
C. | Efficiency |
D. | Motivation |
Answer» A. Scalar chain |
372. |
A learning organization has developed its________ |
A. | Educational department to keep employees trained |
B. | Capacity to adapt and change |
C. | Barriers to entry of its markets |
D. | A sustainable competitive advantage that is easy to maintain |
Answer» B. Capacity to adapt and change |
373. |
Which of the following is not a suggestion for motivating employees? |
A. | Recognize individual differences |
B. | Makes goals very difficult to achieve |
C. | Match people to jobs |
D. | Individualize rewards |
Answer» B. Makes goals very difficult to achieve |
374. |
In Maslow’s need hierarchy, a healthy work environment is an example of what type of need? |
A. | Physiological |
B. | Steem |
C. | Safety |
D. | Social |
Answer» C. Safety |
375. |
The plans which deal with fairly small set of activities are called: |
A. | Strategic plan |
B. | Tactical plan |
C. | Operational plan |
D. | Personal plan |
Answer» C. Operational plan |
376. |
Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |
A. | Leading |
B. | Management |
C. | Supervision |
D. | Controlling |
Answer» B. Management |
377. |
Which of the following describe(s) a global marketplace? |
A. | The entire world is a marketplace |
B. | National borders are irrelevant |
C. | The potential for organizations to grow expands dramatically |
D. | All of the given options |
Answer» D. All of the given options |
378. |
The assignment of new or additional responsibilities to a subordinate is called: |
A. | Coordination |
B. | Specialization |
C. | Delegation |
D. | Span of control |
Answer» C. Delegation |
379. |
Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager’s role? |
A. | Peter Brabeck-Letmathe |
B. | Abraham Maslow |
C. | Andrea Jung |
D. | Henry Mintzberg |
Answer» D. Henry Mintzberg |
380. |
Which expectancy theory linkage explains the degree to which a student desires a good job? |
A. | Expectancy |
B. | Effort to performance |
C. | Input to outcome |
D. | Valence |
Answer» A. Expectancy |
381. |
Which ethical approach is guided by what will result in the greatest good for the greatest number of people? |
A. | Moral-Rights approach |
B. | Individual approach |
C. | Utilitarian approach |
D. | Justice approach |
Answer» D. Justice approach |
382. |
Low level management has a complete authority to make decisions in case of: |
A. | Centralization |
B. | Decentralization |
C. | Scalar Chain |
D. | Order |
Answer» B. Decentralization |
383. |
Which one of the following individuals is most closely associated with scientific management? |
A. | Frederick Taylor |
B. | Mary Parker Follett |
C. | Harold Koontz |
D. | Max Weber |
Answer» A. Frederick Taylor |
384. |
There are many healthcare products manufacturers XYZ Company manufactures only personal hygiene products It markets such products deodorant, body powder, body creams, and exfoliates Because it only stocks body care and personal hygiene products, it is using ___ strategy : |
A. | Prospecting |
B. | Emergent |
C. | Focus |
D. | Cost leadership |
Answer» C. Focus |
385. |
When managers give goals to employees, they must always: : |
A. | Use employee-recognition as a reward |
B. | Provide feedback to the employees |
C. | Let the employees participate in setting the goals |
D. | All of the given options |
Answer» D. All of the given options |
386. |
The organization that has developed the capacity to continuously learn, adapt, and change is called: |
A. | Virtual organization |
B. | Learning organization |
C. | Traditional organization |
D. | Bureaucratic organization |
Answer» B. Learning organization |
387. |
Your firm’s attorney has which of the following power when giving legal advice? |
A. | Legitimate |
B. | Status |
C. | Expert |
D. | Coercive |
Answer» C. Expert |
388. |
Which of the following is a function of how much decision-making authority is pushed down to lower levels in the organization? |
A. | Departmentalization |
B. | Centralization |
C. | Span of control |
D. | Power |
Answer» A. Departmentalization |
389. |
Organizations that are highly flexible and adaptive are described as which of the following? |
A. | Organic |
B. | Mechanistic |
C. | Rational |
D. | Intuitive |
Answer» C. Rational |
390. |
A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role? |
A. | Informational |
B. | Leader |
C. | Liaison |
D. | Disseminator |
Answer» C. Liaison |
391. |
Which type of environment is best suited for mechanistic organizations? |
A. | Dynamic |
B. | Manufacturing |
C. | Service |
D. | Stable |
Answer» A. Dynamic |
392. |
The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner: |
A. | Carnegie Milton |
B. | Charles Darwin |
C. | Milton Freeman |
D. | Milton Friedman |
Answer» C. Milton Freeman |
393. |
In traditional goal setting, the goals are set at the top level of management and after that they: |
A. | Become the responsibility of first-line management |
B. | Are broken down into sub goals for each level of the organization |
C. | All the efforts to achieve the goals are directed by top management |
D. | Are delegated to the next lower level to be achieved |
Answer» B. Are broken down into sub goals for each level of the organization |
394. |
Which of the management tasks is the most important for a supervisory manager? |
A. | Planning |
B. | Organizing |
C. | Controlling |
D. | Staffing |
Answer» C. Controlling |
395. |
A budget is an example of which of the following plan? |
A. | Strategic plan |
B. | Single use plan |
C. | Informal plan |
D. | Standing plan |
Answer» B. Single use plan |
396. |
Which of the following is the final step in the decision-making process? |
A. | Identifying the problem |
B. | Evaluating the decision’s effectiveness |
C. | Identifying decision criteria |
D. | Selecting an alternative that can resolve the problem |
Answer» B. Evaluating the decision’s effectiveness |
397. |
The behavioral dimension of leadership involving the concern that the leader has for the feelings, needs, personal interest, problems, and well-being of followers is referred to as which of the following? |
A. | Consideration |
B. | Initiating structure |
C. | Autocratic |
D. | Democratic |
Answer» D. Democratic |
398. |
What type of an organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge? |
A. | Enlightened organization |
B. | Conceptualized organization |
C. | Learning organization |
D. | Modern organization |
Answer» C. Learning organization |
399. |
Monitoring organizational progress towards goal attainment is called: |
A. | Planning |
B. | Organizing |
C. | Leading |
D. | Controlling |
Answer» D. Controlling |
400. |
Organizational culture is similar to an individual’s: |
A. | Skills |
B. | Personality |
C. | Motivation |
D. | Ability |
Answer» B. Personality |
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