McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
| 51. |
What sort of goals does Management By Objectives (MBO) emphasize? |
| A. | tangible, verifiable and measurable |
| B. | achievable, controllable and profitable |
| C. | challenging, emotional and constructive |
| D. | hierarchical, attainable and effective |
| Answer» A. tangible, verifiable and measurable | |
| 52. |
Today’s managers understand that the success of any effort at improving quality and productivity must include _____. |
| A. | quality management programs |
| B. | customer service improvements |
| C. | employee's participation |
| D. | manufacturing simplification |
| Answer» C. employee's participation | |
| 53. |
Which of the following would be least likely to pose a barrier to cross-cultural communications? |
| A. | tone difference |
| B. | word connotations |
| C. | political correctness |
| D. | differences among perceptions |
| Answer» C. political correctness | |
| 54. |
Which of the following theory is proposed by Clayton Alderfer? |
| A. | theory x and theory y |
| B. | hierarchy of needs |
| C. | erg theory |
| D. | theory |
| Answer» C. erg theory | |
| 55. |
Concept of MBO was introduced by: |
| A. | peter. f.drucker |
| B. | mary parker |
| C. | henry fayol |
| D. | philip kotler |
| Answer» A. peter. f.drucker | |
| 56. |
Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours? |
| A. | reinforcement |
| B. | positive reinforcement |
| C. | punishment |
| D. | negative reinforcement |
| Answer» C. punishment | |
| 57. |
While managing political behaviours in organization, the manager requires discouraging: |
| A. | negotiation |
| B. | relationships |
| C. | self interest |
| D. | dialogue |
| Answer» C. self interest | |
| 58. |
People with which type of personality trait commonly make poor decisions because they make them too fast? |
| A. | type as |
| B. | type bs |
| C. | self-monitors |
| D. | extroverts |
| Answer» A. type as | |
| 59. |
Which of the following is an environmental force that shapes personality? |
| A. | gender |
| B. | height |
| C. | experience |
| D. | brain size |
| Answer» C. experience | |
| 60. |
Factors other than satisfaction that impact one’s decision to leave a current job include all of the following EXCEPT: |
| A. | labour market conditions |
| B. | length of tenure with the organization |
| C. | organizational citizenship behavior |
| D. | expectations about alternative job opportunities |
| Answer» D. expectations about alternative job opportunities | |
| 61. |
Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen’s approach to this problem is termed as: |
| A. | exit |
| B. | voice |
| C. | loyalty |
| D. | neglect |
| Answer» C. loyalty | |
| 62. |
Which of the following leadership behaviours are identified by the path-goal theory? |
| A. | supportive, employee-oriented, laissez-faire and participative |
| B. | achievement-oriented, supportive, humanistic, and directive |
| C. | participative, achievement-oriented, directive, and supportive |
| D. | directive, participative, supportive, and laissez-faire |
| Answer» C. participative, achievement-oriented, directive, and supportive | |
| 63. |
Which of the following is not a trait dimension in Big 5 personality trait? |
| A. | extroversion |
| B. | agreeableness |
| C. | ego |
| D. | culture |
| Answer» C. ego | |
| 64. |
In which stage of the conflict process does conflict become visible? |
| A. | illumination |
| B. | intentions |
| C. | behaviour |
| D. | cognition |
| Answer» C. behaviour | |
| 65. |
Which dimension of Big 5 personality traits represents artistically sensitive, refined etc. |
| A. | culture |
| B. | emotional stability |
| C. | conscientiousness |
| D. | extroversion |
| Answer» A. culture | |
| 66. |
____________ refers to the network of personal and social relations that is developed spontaneously between people associated with each other. |
| A. | formal organization |
| B. | informal organization |
| C. | business organization |
| D. | government organization |
| Answer» B. informal organization | |
| 67. |
The cognitive process through which an individual selects, organizes but misinterprets environmental stimuli is known as_________ |
| A. | perception |
| B. | projection |
| C. | selective perception |
| D. | mis-perception |
| Answer» D. mis-perception | |
| 68. |
The more consistent behaviour, the more the observer is inclined to ___. |
| A. | attribute it to interpretation |
| B. | attribute it to internal causes |
| C. | attribute it to consensus |
| D. | attribute it to external causes |
| Answer» B. attribute it to internal causes | |
| 69. |
Which of the following is one of the relationships proposed in expectancy theory? |
| A. | reward-satisfaction relationship |
| B. | satisfaction-performance relationship |
| C. | rewards-personal goals relationship |
| D. | effort-satisfaction relationship |
| Answer» C. rewards-personal goals relationship | |
| 70. |
In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order needs”? |
| A. | physiological and safety needs |
| B. | physiological and social need |
| C. | self actualization and safety needs |
| D. | social and esteem needs |
| Answer» B. physiological and social need | |
| 71. |
Maslow grouped the five needs into two categories |
| A. | higher-order needs and lower-order needs. |
| B. | supreme needs and local needs |
| C. | self needs and others needs |
| D. | luxurious needs and comfort needs |
| Answer» A. higher-order needs and lower-order needs. | |
| 72. |
If everyone who is faced with a similar situation responds in the same way, attribution theory states that the behaviour shows _____. |
| A. | consensus |
| B. | similarity |
| C. | reliability |
| D. | consistency |
| Answer» A. consensus | |
| 73. |
Your boss never gives you the benefit of the doubt. When you were late back from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of _____. |
| A. | self-serving bias |
| B. | selective perception |
| C. | fundamental attribution error |
| D. | inconsistency |
| Answer» C. fundamental attribution error | |
| 74. |
Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and graduated from the same University. It is an example of: |
| A. | central tendency |
| B. | halo effect |
| C. | similar-to-me effect |
| D. | misperception |
| Answer» C. similar-to-me effect | |
| 75. |
All the following are dimensions of Intellectual ability EXCEPT: |
| A. | inductive reasoning |
| B. | dynamic strength |
| C. | deductive reasoning |
| D. | number aptitude |
| Answer» A. inductive reasoning | |
| 76. |
What sort of actions is most likely to be attributed to external causes? |
| A. | actions that have high distinctiveness, high consensus and high consistency |
| B. | actions that have high distinctiveness, high consensus and low consistency |
| C. | actions that have high distinctiveness, low consensus and low consistency |
| D. | actions that have low distinctiveness, low consistency and high consensus |
| Answer» D. actions that have low distinctiveness, low consistency and high consensus | |
| 77. |
A threatened strike action by a labour union to force the management to accept their demands is an example of which of the following power? |
| A. | referent power |
| B. | legitimate power |
| C. | reward power |
| D. | coercive power |
| Answer» D. coercive power | |
| 78. |
Which of the following departmentalization can be considered necessary in an organization where the company’s products fall into several categories with very different production methods for each category? |
| A. | customer |
| B. | production |
| C. | process |
| D. | matrix |
| Answer» C. process | |
| 79. |
Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and his supervisors. He also likes the fact that the company policy fits well with what he personally believes, and that he has received considerable recognition for his achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job? |
| A. | high compensation |
| B. | good nature of peer relationships |
| C. | good nature of supervisor relationships |
| D. | recognition for his achievements |
| Answer» D. recognition for his achievements | |
| 80. |
Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this? |
| A. | managers no longer need technical skills in subjects such as economics and accounting to succeed. |
| B. | there is an increased emphasis in controlling employee behavior in the workplace. |
| C. | managers need to understand human behavior if they are to be effective. |
| D. | these skills enable managers to effectively lead human resources departments. |
| Answer» C. managers need to understand human behavior if they are to be effective. | |
| 81. |
Which of the following is most likely to be a belief held by a successful manager? |
| A. | technical knowledge is all that is needed for success. |
| B. | it is not essential to have sound interpersonal skills. |
| C. | technical skills are necessary, but insufficient alone for success. |
| D. | effectiveness is not impacted by human behavior. |
| Answer» C. technical skills are necessary, but insufficient alone for success. | |
| 82. |
What term is used for the extent to which an individual displays different behaviours in different situations? |
| A. | continuity |
| B. | integrity |
| C. | flexibility |
| D. | distinctiveness |
| Answer» D. distinctiveness | |
| 83. |
What does consensus refer to in attribution theory? |
| A. | there is general agreement about a perception. |
| B. | different people respond the same way in the same situation. |
| C. | there is general agreement about how people desire to respond to the same situation. |
| D. | different people perceive a situation similarly. |
| Answer» B. different people respond the same way in the same situation. | |
| 84. |
If everyone who is faced with a similar situation responds in the same way, attribution theory states that the behaviour shows. |
| A. | consensus |
| B. | similarity |
| C. | reliability |
| D. | consistency |
| Answer» A. consensus | |
| 85. |
Which of the following is not one of the four primary management functions? |
| A. | controlling |
| B. | planning |
| C. | staffing |
| D. | organizing |
| Answer» C. staffing | |
| 86. |
Determining how tasks are to be grouped is part of which management function? |
| A. | planning |
| B. | leading |
| C. | controlling |
| D. | organizing |
| Answer» D. organizing | |
| 87. |
Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped? |
| A. | intrapersonal |
| B. | institutional |
| C. | decisional |
| D. | affective |
| Answer» C. decisional | |
| 88. |
As a manager, one of James’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is James acting in when he does this? |
| A. | leadership role |
| B. | liaison role |
| C. | monitor role |
| D. | figurehead role |
| Answer» D. figurehead role | |
| 89. |
According to Mintzberg, one of management’s interpersonal roles is . |
| A. | spokesperson |
| B. | leader |
| C. | negotiator |
| D. | monitor |
| Answer» B. leader | |
| 90. |
Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills? |
| A. | technical, decisional and interpersonal |
| B. | technical, human, and conceptual |
| C. | interpersonal, informational and decisional |
| D. | conceptual, communication and networking |
| Answer» B. technical, human, and conceptual | |
| 91. |
A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories? |
| A. | technical |
| B. | communication |
| C. | human |
| D. | conceptual |
| Answer» A. technical | |
| 92. |
According to Katz, technical skills encompass the ability to. |
| A. | analyze and diagnose complex situations |
| B. | exchange information and control complex situations |
| C. | apply specialized knowledge or expertise |
| D. | initiate and oversee complex projects |
| Answer» C. apply specialized knowledge or expertise | |
| 93. |
Which one of the following would not be considered a human skill in Katz’s structure? |
| A. | decision making. |
| B. | communicating |
| C. | resolving conflicts |
| D. | working as part of a team |
| Answer» A. decision making. | |
| 94. |
According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills. |
| A. | technical |
| B. | leadership |
| C. | problem-solving |
| D. | conceptual |
| Answer» D. conceptual | |
| 95. |
According to Fred Luthans and his associates, which of the following is considered a part of traditional management? |
| A. | disciplining |
| B. | decision making |
| C. | exchanging routine information |
| D. | acquiring resources |
| Answer» B. decision making | |
| 96. |
Which of Luthans’ managerial activities involves socializing, politicking, and interacting with outsiders? |
| A. | traditional management |
| B. | communicating |
| C. | human resource management |
| D. | networking |
| Answer» D. networking | |
| 97. |
While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following? |
| A. | people skills |
| B. | technical skills |
| C. | efficiency |
| D. | entrepreneurialism |
| Answer» A. people skills | |
| 98. |
An OB study would be least likely to be used to focus on which of the following problems? |
| A. | an increase in absenteeism at a certain company |
| B. | a fall in productivity in one shift of a manufacturing plant |
| C. | a decrease in sales due to growing foreign competition |
| D. | an increase in theft by employees at a retail store |
| Answer» C. a decrease in sales due to growing foreign competition | |
| 99. |
If a person responds the same way over time, attribution theory states that the behaviour shows. |
| A. | distinctiveness |
| B. | consensus |
| C. | consistency |
| D. | continuity |
| Answer» C. consistency | |
| 100. |
Mr.Balu is late for work each day by about ten minutes. How would attribution theory describe this behaviour? |
| A. | it shows consensus. |
| B. | it shows similarity. |
| C. | it shows reliability. |
| D. | it shows consistency |
| Answer» D. it shows consistency | |
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