

McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
351. |
According to Mintzberg, one of management’s interpersonal roles is . |
A. | spokesperson |
B. | leader |
C. | negotiator |
D. | monitor |
Answer» B. leader |
352. |
Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills? |
A. | technical, decisional and interpersonal |
B. | technical, human, and conceptual |
C. | interpersonal, informational and decisional |
D. | conceptual, communication and networking |
Answer» B. technical, human, and conceptual |
353. |
A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories? |
A. | technical |
B. | communication |
C. | human |
D. | conceptual |
Answer» A. technical |
354. |
According to Katz, technical skills encompass the ability to. |
A. | analyze and diagnose complex situations |
B. | exchange information and control complex situations |
C. | apply specialized knowledge or expertise |
D. | initiate and oversee complex projects |
Answer» C. apply specialized knowledge or expertise |
355. |
Which one of the following would not be considered a human skill in Katz’s structure? |
A. | decision making. |
B. | communicating |
C. | resolving conflicts |
D. | working as part of a team |
Answer» A. decision making. |
356. |
According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills. |
A. | technical |
B. | leadership |
C. | problem-solving |
D. | conceptual |
Answer» D. conceptual |
357. |
According to Fred Luthans and his associates, which of the following is considered a part of traditional management? |
A. | disciplining |
B. | decision making |
C. | exchanging routine information |
D. | acquiring resources |
Answer» B. decision making |
358. |
Which of Luthans’ managerial activities involves socializing, politicking, and interacting with outsiders? |
A. | traditional management |
B. | communicating |
C. | human resource management |
D. | networking |
Answer» D. networking |
359. |
While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following? |
A. | people skills |
B. | technical skills |
C. | efficiency |
D. | entrepreneurialism |
Answer» A. people skills |
360. |
An OB study would be least likely to be used to focus on which of the following problems? |
A. | an increase in absenteeism at a certain company |
B. | a fall in productivity in one shift of a manufacturing plant |
C. | a decrease in sales due to growing foreign competition |
D. | an increase in theft by employees at a retail store |
Answer» C. a decrease in sales due to growing foreign competition |
361. |
If a person responds the same way over time, attribution theory states that the behaviour shows. |
A. | distinctiveness |
B. | consensus |
C. | consistency |
D. | continuity |
Answer» C. consistency |
362. |
Mr.Balu is late for work each day by about ten minutes. How would attribution theory describe this behaviour? |
A. | it shows consensus. |
B. | it shows similarity. |
C. | it shows reliability. |
D. | it shows consistency |
Answer» D. it shows consistency |
363. |
Which of the following is a reason that the study of organizational behaviour is useful? |
A. | human behavior does not vary a great deal between individuals and situations. |
B. | human behavior is not random. |
C. | human behavior is not consistent. |
D. | human behavior is rarely predictable. |
Answer» B. human behavior is not random. |
364. |
Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis? |
A. | the level of the group |
B. | the level of the individual |
C. | the level of the organization |
D. | the level of the culture |
Answer» B. the level of the individual |
365. |
Which behavioural science discipline is most focused on understanding individual behaviour? |
A. | sociology |
B. | social psychology |
C. | psychology |
D. | anthropology |
Answer» C. psychology |
366. |
The science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals is known as . |
A. | psychiatry |
B. | psychology |
C. | sociology |
D. | organizational behavior |
Answer» B. psychology |
367. |
blends concepts from psychology and sociology. |
A. | corporate strategy |
B. | anthropology |
C. | political science. |
D. | social psychology |
Answer» D. social psychology |
368. |
The science that focuses on the influence people have on one another is. |
A. | psychology |
B. | anthropology |
C. | political science |
D. | social psychology |
Answer» B. anthropology |
369. |
Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behaviour among people in different countries? |
A. | anthropology |
B. | psychology |
C. | political science |
D. | operations research |
Answer» A. anthropology |
370. |
The subject of organizational culture has been most influenced by which behavioural science discipline? |
A. | anthropology |
B. | psychology |
C. | social psychology |
D. | political science |
Answer» A. anthropology |
371. |
Which of the following OB topics is not central to managing employees’ fears about terrorism? |
A. | emotion |
B. | motivation |
C. | communication |
D. | work design |
Answer» D. work design |
372. |
According to management guru Tom Peters, almost all quality improvement comes from of design, manufacturing, layout, processes, and procedures. |
A. | modification |
B. | stratification |
C. | integration |
D. | simplification |
Answer» D. simplification |
373. |
Today’s managers understand that the success of any effort at improving quality and productivity must include. |
A. | process reengineering |
B. | quality management programs |
C. | customer service improvements |
D. | employees |
Answer» D. employees |
374. |
Most valuable asset in an organization is |
A. | land and building |
B. | cash and bank balances |
C. | human being |
D. | technology |
Answer» C. human being |
375. |
What term is used to describe voluntary and involuntary permanent withdrawal from an organization? |
A. | absenteeism |
B. | turnover |
C. | downsizing |
D. | truancy |
Answer» B. turnover |
376. |
______ is discretionary behaviour that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization. |
A. | productivity |
B. | motivation |
C. | organizational citizenship |
D. | organizational behavior |
Answer» C. organizational citizenship |
377. |
Individual-level independent variables include all of the following except. |
A. | leadership |
B. | learning |
C. | perception |
D. | motivation |
Answer» A. leadership |
378. |
Which of the following statements is true about the term “ability”, as it is used in the field of organizational behaviour? |
A. | it refers to an individual’s willingness to perform various tasks. |
B. | it is a current assessment of what an individual can do. |
C. | it refers exclusively to intellectual skills. |
D. | it refers exclusively to physical skills |
Answer» B. it is a current assessment of what an individual can do. |
379. |
Which of the following is not a biographical characteristic? |
A. | political affiliation |
B. | age |
C. | sex |
D. | tenure |
Answer» A. political affiliation |
380. |
Experiments performed by Ivan Pavlov led to what theory? |
A. | classical conditioning |
B. | operant conditioning |
C. | social learning |
D. | behavior shaping |
Answer» A. classical conditioning |
381. |
What role did the meat play in Pavlov’s experiment with dogs? |
A. | an unconditioned response |
B. | a conditioned stimulus |
C. | a conditioned response |
D. | an unconditioned stimulus |
Answer» D. an unconditioned stimulus |
382. |
In Pavlov’s experiment, the bell was a/an . |
A. | unconditioned stimulus |
B. | unconditioned response |
C. | conditioned stimulus |
D. | conditioned response |
Answer» C. conditioned stimulus |
383. |
Which of the following is not true of classical conditioning? |
A. | classical conditioning is passive. |
B. | classical conditioning can explain simple reflexive behaviors. |
C. | learning a conditioned response involves building an association between a conditioned stimulus and an unconditioned stimulus. |
D. | a neutral stimulus takes on the properties of a conditioned stimulus. |
Answer» D. a neutral stimulus takes on the properties of a conditioned stimulus. |
384. |
Operant conditioning argues that . |
A. | behavior is reflexive |
B. | behavior is unlearned |
C. | behavior is a function of its consequences |
D. | the tendency to repeat a behavior is very strong |
Answer» C. behavior is a function of its consequences |
385. |
Which of the following researchers thought that reinforcement was the central factor involved in behavioural change? |
A. | pavlov |
B. | fayol |
C. | skinner |
D. | deming |
Answer» C. skinner |
386. |
According to operant conditioning, when behaviour is not reinforced, what happens to the probability of that behaviour occurring again? |
A. | it increases. |
B. | it declines. |
C. | it remains unchang |
Answer» B. it declines. |
387. |
What do we call the view that we can learn both through observation and direct experience? |
A. | situational learning theory |
B. | classical learning |
C. | social learning theory |
D. | the pavlov principle |
Answer» C. social learning theory |
388. |
Four processes have been found to determine the influence that a model will have on an individual. Which of the following is not one of those processes? |
A. | attention processes |
B. | retention processes |
C. | motor reproduction processes |
D. | consequential processes |
Answer» D. consequential processes |
389. |
Which of the following processes deals with how well an individual remembers a model’s action after it is no longer readily available? |
A. | attitudinal |
B. | retention |
C. | motor reproduction |
D. | reinforcement |
Answer» B. retention |
390. |
What do we call the practice of reinforcing closer and closer approximations of a desired behaviour? |
A. | modeling |
B. | shaping |
C. | classical conditioning |
D. | social learning |
Answer» B. shaping |
391. |
Suspending an employee for dishonest behaviour is an example of which method of shaping behaviour? |
A. | extinction |
B. | negative reinforcement |
C. | punishment |
D. | reaction |
Answer» C. punishment |
392. |
The application of reinforcement concepts to individuals in the work setting is referred to as |
A. | classical conditioning |
B. | self-management |
C. | reengineering |
D. | ob mod |
Answer» D. ob mod |
393. |
Who said “Give me a child at birth and I can make him into anything you want”? |
A. | b.f. skinner |
B. | ivan pavlov |
C. | sigmund freud |
D. | james emery |
Answer» A. b.f. skinner |
394. |
Syam is always late coming to work and the manager cut his increment. This is an example of. |
A. | positive reinforcement |
B. | negative reinforcement |
C. | punishment |
D. | extinction |
Answer» C. punishment |
395. |
What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? |
A. | interpretation |
B. | environmental analysis |
C. | outlook |
D. | perception |
Answer» D. perception |
396. |
Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside? |
A. | the perceivers |
B. | the target |
C. | the timing |
D. | the context |
Answer» A. the perceivers |
397. |
What is the most relevant application of perception concepts to OB? |
A. | the perceptions people form about each other |
B. | the perceptions people form about their employer |
C. | the perceptions people form about their culture |
D. | the perceptions people form about society |
Answer» A. the perceptions people form about each other |
398. |
What is the name of the theory that deals with how we explain behaviour differently depending on the meaning we assign to the actor? |
A. | behavioral theory |
B. | judgment theory |
C. | selective perception theory |
D. | attribution theory |
Answer» D. attribution theory |
399. |
In attribution theory, what is distinctiveness? |
A. | whether an individual displays consistent behaviors in different situations |
B. | whether an individual displays different behaviors in different situations |
C. | whether an individual displays consistent behaviors in similar situations |
D. | whether an individual displays different behaviors in similar situations |
Answer» B. whether an individual displays different behaviors in different situations |
400. |
………………..is once view of reality |
A. | attitude |
B. | perception |
C. | outlook |
D. | personality |
Answer» B. perception |
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