McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration in Computer Applications (BBA [CA]) , Bachelor of Banking and Insurance (BBI) .
Chapters
| 351. |
According to Mintzberg, one of management’s interpersonal roles is . |
| A. | spokesperson |
| B. | leader |
| C. | negotiator |
| D. | monitor |
| Answer» B. leader | |
| 352. |
Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills? |
| A. | technical, decisional and interpersonal |
| B. | technical, human, and conceptual |
| C. | interpersonal, informational and decisional |
| D. | conceptual, communication and networking |
| Answer» B. technical, human, and conceptual | |
| 353. |
A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories? |
| A. | technical |
| B. | communication |
| C. | human |
| D. | conceptual |
| Answer» A. technical | |
| 354. |
According to Katz, technical skills encompass the ability to. |
| A. | analyze and diagnose complex situations |
| B. | exchange information and control complex situations |
| C. | apply specialized knowledge or expertise |
| D. | initiate and oversee complex projects |
| Answer» C. apply specialized knowledge or expertise | |
| 355. |
Which one of the following would not be considered a human skill in Katz’s structure? |
| A. | decision making. |
| B. | communicating |
| C. | resolving conflicts |
| D. | working as part of a team |
| Answer» A. decision making. | |
| 356. |
According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills. |
| A. | technical |
| B. | leadership |
| C. | problem-solving |
| D. | conceptual |
| Answer» D. conceptual | |
| 357. |
According to Fred Luthans and his associates, which of the following is considered a part of traditional management? |
| A. | disciplining |
| B. | decision making |
| C. | exchanging routine information |
| D. | acquiring resources |
| Answer» B. decision making | |
| 358. |
Which of Luthans’ managerial activities involves socializing, politicking, and interacting with outsiders? |
| A. | traditional management |
| B. | communicating |
| C. | human resource management |
| D. | networking |
| Answer» D. networking | |
| 359. |
While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following? |
| A. | people skills |
| B. | technical skills |
| C. | efficiency |
| D. | entrepreneurialism |
| Answer» A. people skills | |
| 360. |
An OB study would be least likely to be used to focus on which of the following problems? |
| A. | an increase in absenteeism at a certain company |
| B. | a fall in productivity in one shift of a manufacturing plant |
| C. | a decrease in sales due to growing foreign competition |
| D. | an increase in theft by employees at a retail store |
| Answer» C. a decrease in sales due to growing foreign competition | |
| 361. |
If a person responds the same way over time, attribution theory states that the behaviour shows. |
| A. | distinctiveness |
| B. | consensus |
| C. | consistency |
| D. | continuity |
| Answer» C. consistency | |
| 362. |
Mr.Balu is late for work each day by about ten minutes. How would attribution theory describe this behaviour? |
| A. | it shows consensus. |
| B. | it shows similarity. |
| C. | it shows reliability. |
| D. | it shows consistency |
| Answer» D. it shows consistency | |
| 363. |
Which of the following is a reason that the study of organizational behaviour is useful? |
| A. | human behavior does not vary a great deal between individuals and situations. |
| B. | human behavior is not random. |
| C. | human behavior is not consistent. |
| D. | human behavior is rarely predictable. |
| Answer» B. human behavior is not random. | |
| 364. |
Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis? |
| A. | the level of the group |
| B. | the level of the individual |
| C. | the level of the organization |
| D. | the level of the culture |
| Answer» B. the level of the individual | |
| 365. |
Which behavioural science discipline is most focused on understanding individual behaviour? |
| A. | sociology |
| B. | social psychology |
| C. | psychology |
| D. | anthropology |
| Answer» C. psychology | |
| 366. |
The science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals is known as . |
| A. | psychiatry |
| B. | psychology |
| C. | sociology |
| D. | organizational behavior |
| Answer» B. psychology | |
| 367. |
blends concepts from psychology and sociology. |
| A. | corporate strategy |
| B. | anthropology |
| C. | political science. |
| D. | social psychology |
| Answer» D. social psychology | |
| 368. |
The science that focuses on the influence people have on one another is. |
| A. | psychology |
| B. | anthropology |
| C. | political science |
| D. | social psychology |
| Answer» B. anthropology | |
| 369. |
Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behaviour among people in different countries? |
| A. | anthropology |
| B. | psychology |
| C. | political science |
| D. | operations research |
| Answer» A. anthropology | |
| 370. |
The subject of organizational culture has been most influenced by which behavioural science discipline? |
| A. | anthropology |
| B. | psychology |
| C. | social psychology |
| D. | political science |
| Answer» A. anthropology | |
| 371. |
Which of the following OB topics is not central to managing employees’ fears about terrorism? |
| A. | emotion |
| B. | motivation |
| C. | communication |
| D. | work design |
| Answer» D. work design | |
| 372. |
According to management guru Tom Peters, almost all quality improvement comes from of design, manufacturing, layout, processes, and procedures. |
| A. | modification |
| B. | stratification |
| C. | integration |
| D. | simplification |
| Answer» D. simplification | |
| 373. |
Today’s managers understand that the success of any effort at improving quality and productivity must include. |
| A. | process reengineering |
| B. | quality management programs |
| C. | customer service improvements |
| D. | employees |
| Answer» D. employees | |
| 374. |
Most valuable asset in an organization is |
| A. | land and building |
| B. | cash and bank balances |
| C. | human being |
| D. | technology |
| Answer» C. human being | |
| 375. |
What term is used to describe voluntary and involuntary permanent withdrawal from an organization? |
| A. | absenteeism |
| B. | turnover |
| C. | downsizing |
| D. | truancy |
| Answer» B. turnover | |
| 376. |
______ is discretionary behaviour that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization. |
| A. | productivity |
| B. | motivation |
| C. | organizational citizenship |
| D. | organizational behavior |
| Answer» C. organizational citizenship | |
| 377. |
Individual-level independent variables include all of the following except. |
| A. | leadership |
| B. | learning |
| C. | perception |
| D. | motivation |
| Answer» A. leadership | |
| 378. |
Which of the following statements is true about the term “ability”, as it is used in the field of organizational behaviour? |
| A. | it refers to an individual’s willingness to perform various tasks. |
| B. | it is a current assessment of what an individual can do. |
| C. | it refers exclusively to intellectual skills. |
| D. | it refers exclusively to physical skills |
| Answer» B. it is a current assessment of what an individual can do. | |
| 379. |
Which of the following is not a biographical characteristic? |
| A. | political affiliation |
| B. | age |
| C. | sex |
| D. | tenure |
| Answer» A. political affiliation | |
| 380. |
Experiments performed by Ivan Pavlov led to what theory? |
| A. | classical conditioning |
| B. | operant conditioning |
| C. | social learning |
| D. | behavior shaping |
| Answer» A. classical conditioning | |
| 381. |
What role did the meat play in Pavlov’s experiment with dogs? |
| A. | an unconditioned response |
| B. | a conditioned stimulus |
| C. | a conditioned response |
| D. | an unconditioned stimulus |
| Answer» D. an unconditioned stimulus | |
| 382. |
In Pavlov’s experiment, the bell was a/an . |
| A. | unconditioned stimulus |
| B. | unconditioned response |
| C. | conditioned stimulus |
| D. | conditioned response |
| Answer» C. conditioned stimulus | |
| 383. |
Which of the following is not true of classical conditioning? |
| A. | classical conditioning is passive. |
| B. | classical conditioning can explain simple reflexive behaviors. |
| C. | learning a conditioned response involves building an association between a conditioned stimulus and an unconditioned stimulus. |
| D. | a neutral stimulus takes on the properties of a conditioned stimulus. |
| Answer» D. a neutral stimulus takes on the properties of a conditioned stimulus. | |
| 384. |
Operant conditioning argues that . |
| A. | behavior is reflexive |
| B. | behavior is unlearned |
| C. | behavior is a function of its consequences |
| D. | the tendency to repeat a behavior is very strong |
| Answer» C. behavior is a function of its consequences | |
| 385. |
Which of the following researchers thought that reinforcement was the central factor involved in behavioural change? |
| A. | pavlov |
| B. | fayol |
| C. | skinner |
| D. | deming |
| Answer» C. skinner | |
| 386. |
According to operant conditioning, when behaviour is not reinforced, what happens to the probability of that behaviour occurring again? |
| A. | it increases. |
| B. | it declines. |
| C. | it remains unchang |
| Answer» B. it declines. | |
| 387. |
What do we call the view that we can learn both through observation and direct experience? |
| A. | situational learning theory |
| B. | classical learning |
| C. | social learning theory |
| D. | the pavlov principle |
| Answer» C. social learning theory | |
| 388. |
Four processes have been found to determine the influence that a model will have on an individual. Which of the following is not one of those processes? |
| A. | attention processes |
| B. | retention processes |
| C. | motor reproduction processes |
| D. | consequential processes |
| Answer» D. consequential processes | |
| 389. |
Which of the following processes deals with how well an individual remembers a model’s action after it is no longer readily available? |
| A. | attitudinal |
| B. | retention |
| C. | motor reproduction |
| D. | reinforcement |
| Answer» B. retention | |
| 390. |
What do we call the practice of reinforcing closer and closer approximations of a desired behaviour? |
| A. | modeling |
| B. | shaping |
| C. | classical conditioning |
| D. | social learning |
| Answer» B. shaping | |
| 391. |
Suspending an employee for dishonest behaviour is an example of which method of shaping behaviour? |
| A. | extinction |
| B. | negative reinforcement |
| C. | punishment |
| D. | reaction |
| Answer» C. punishment | |
| 392. |
The application of reinforcement concepts to individuals in the work setting is referred to as |
| A. | classical conditioning |
| B. | self-management |
| C. | reengineering |
| D. | ob mod |
| Answer» D. ob mod | |
| 393. |
Who said “Give me a child at birth and I can make him into anything you want”? |
| A. | b.f. skinner |
| B. | ivan pavlov |
| C. | sigmund freud |
| D. | james emery |
| Answer» A. b.f. skinner | |
| 394. |
Syam is always late coming to work and the manager cut his increment. This is an example of. |
| A. | positive reinforcement |
| B. | negative reinforcement |
| C. | punishment |
| D. | extinction |
| Answer» C. punishment | |
| 395. |
What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? |
| A. | interpretation |
| B. | environmental analysis |
| C. | outlook |
| D. | perception |
| Answer» D. perception | |
| 396. |
Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside? |
| A. | the perceivers |
| B. | the target |
| C. | the timing |
| D. | the context |
| Answer» A. the perceivers | |
| 397. |
What is the most relevant application of perception concepts to OB? |
| A. | the perceptions people form about each other |
| B. | the perceptions people form about their employer |
| C. | the perceptions people form about their culture |
| D. | the perceptions people form about society |
| Answer» A. the perceptions people form about each other | |
| 398. |
What is the name of the theory that deals with how we explain behaviour differently depending on the meaning we assign to the actor? |
| A. | behavioral theory |
| B. | judgment theory |
| C. | selective perception theory |
| D. | attribution theory |
| Answer» D. attribution theory | |
| 399. |
In attribution theory, what is distinctiveness? |
| A. | whether an individual displays consistent behaviors in different situations |
| B. | whether an individual displays different behaviors in different situations |
| C. | whether an individual displays consistent behaviors in similar situations |
| D. | whether an individual displays different behaviors in similar situations |
| Answer» B. whether an individual displays different behaviors in different situations | |
| 400. |
………………..is once view of reality |
| A. | attitude |
| B. | perception |
| C. | outlook |
| D. | personality |
| Answer» B. perception | |
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