Total Quality Management (TQM) solved MCQs

1 of 21

1. How a quality can be quantified

a. performance + expectations

B. performance x expectations

c. performance – expectations

d. performance / expectations

2. Traditional culture of quality requirements focuses on

a. product oriented

B. process oriented

c. customer oriented

d. supplier oriented

3. American quality guru who took the message of quality to Japan

a. genichi taguchi

B. masaaki imai

c. shigeo shingo

d. w. edwards deming

4. PDCA cycle is the contribution of

a. walter shewhart

B. philip crosby

c. genichi taguchi

d. w. edward deming

5. Which one is Juran’s “three- role model”

a. supplier – process – customer

B. customer - process – customer

c. process – customer – supplier

d. process – supplier – customer

6. In TQM, how many elements are there in Quality statements

a. 1

B. 2

c. 3

d. 4

7. What are the elements of Quality statements

a. vision statement

B. mission statement

c. quality policy statement

d. all the above

8. Quality Trilogy is the contributions of

a. walter shewhart

B. philip crosby

c. joseph m juran

d. w. edward deming

9. In TQM , the contributions of quality Guru Joseph M Juran

a. internal customer

B. cost of quality

c. breakthrough concept

d. all the above

10. The contributions of quality Guru Philip Crosby in TQM

a. pdca cycle

B. quality trilogy

c. pdsa

d. concept of zero defects

11. The contribution of Four absolute of Quality is given by

a. walter shewhart

B. philip crosby

c. joseph m juran

d. w. edward deming

12. Cost of quality is given by costs of

a. prevention + appraisal +internal failure +external failure

B. prevention + appraisal

c. internal failure + external failure

d. appraisal + internal failure

13. In components of CoQ, Cost of good quality contains

a. prevention cost

B. appraisal cost

c. both a and b

d. none of the above

14. In components of CoQ, Cost of poor quality contains

a. internal failure cost

B. external failure cost

c. both a and b

d. none of the above

15. The Teboul’s customer satisfaction model depends on

a. company offer

B. customer needs

c. both a and b

d. none of the above

16. Customer perception on quality contains

a. performance

B. features

c. service

d. all the above

17. Tools used for collecting customer complaints

a. comment cards

B. focus groups

c. toll free telephone numbers

d. all the above

18. PDCA cycle stands for

a. plan do check act

B. plan did check act

c. process do check act

d. process did check acknowledge

19. Dimensions of quality contains

a. performance

B. reliability

c. conformance

d. all the above

20. Dimensions of Service quality contains

a. tangibles

B. reliability

c. assurance

d. all the above

21. Japanese quality guru who developed new concepts in response to the American gurus

a. walter shewhart

B. philip crosby

c. genichi taguchi

d. w. edward deming

22. In TQM, the customer need can be understandable by which model

a. taguchi model

B. kano model

c. deming model

d. kaizen model

23. The most common techniques used for analyzing the quality costs are

a. trend analysis

B. pareto analysis

c. both a and b

d. none of the above

24. In continuous improvement, PDSA stands for

a. plan do study act

B. plan did study act

c. process do study act

d. process did study acknowledge

25. The system for causing quality is preventive, not appraisal is

a. first absolute

B. second absolute

c. third absolute

d. fourth absolute

Tags

Question and answers in Total Quality Management (TQM),

Total Quality Management (TQM) Multiple choice questions and answers,

Important MCQ of Total Quality Management (TQM),

Solved MCQs for Total Quality Management (TQM),

Download PDF for Total Quality Management (TQM) solved MCQs,

Total Quality Management (TQM) MCQ with answers PDF download