a. performance + expectations
B. performance x expectations
c. performance – expectations
d. performance / expectations
a. product oriented
B. process oriented
c. customer oriented
d. supplier oriented
a. genichi taguchi
B. masaaki imai
c. shigeo shingo
d. w. edwards deming
a. walter shewhart
B. philip crosby
c. genichi taguchi
d. w. edward deming
a. supplier – process – customer
B. customer - process – customer
c. process – customer – supplier
d. process – supplier – customer
a. 1
B. 2
c. 3
d. 4
a. vision statement
B. mission statement
c. quality policy statement
d. all the above
c. joseph m juran
a. internal customer
B. cost of quality
c. breakthrough concept
a. pdca cycle
B. quality trilogy
c. pdsa
d. concept of zero defects
a. prevention + appraisal +internal failure +external failure
B. prevention + appraisal
c. internal failure + external failure
d. appraisal + internal failure
a. prevention cost
B. appraisal cost
c. both a and b
d. none of the above
a. internal failure cost
B. external failure cost
a. company offer
B. customer needs
a. performance
B. features
c. service
a. comment cards
B. focus groups
c. toll free telephone numbers
a. plan do check act
B. plan did check act
c. process do check act
d. process did check acknowledge
B. reliability
c. conformance
a. tangibles
c. assurance
a. taguchi model
B. kano model
c. deming model
d. kaizen model
a. trend analysis
B. pareto analysis
a. plan do study act
B. plan did study act
c. process do study act
d. process did study acknowledge
a. first absolute
B. second absolute
c. third absolute
d. fourth absolute
Each set has max 25 mcqs
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