Chapter: Personal Selling and Relationship Management
201.

Which theory is summarized as “Everything was Right” theory?

A. Situation Response Theory
B. Right set of circumstances theory
C. Buying formula theory of selling
D. Both 1 and 2
Answer» D. Both 1 and 2
202.

What is the next step after “Need and Problem identification” in personal selling process?

A. The opening
B. Presentation and demonstration
C. Dealing with objectives
D. Negotiation
Answer» B. Presentation and demonstration
203.

Which among the following is not any stage of personal selling process?

A. The opening
B. Need and problem identification
C. Selling the product
D. Negotiation
Answer» C. Selling the product
204.

What is AIDA?

A. Attention Interest Desire Action
B. Attract Interest Desire Action
C. Attention Interest Design Action
D. Attract Interest Design Action
Answer» A. Attention Interest Desire Action
205.

_________________ is product reliability, after-sales service and delivery supported by penalty clauses so that the buyer can claim the cost if something go wrong during the given period by the salesperson.

A. Demonstration
B. Guarantees
C. Trail orders
D. Reference selling
Answer» B. Guarantees
206.

Purchase process if differentiated by a mental sequence of events that goes on in prospects mind is

A. AIDA
B. Buying formula theory
C. Selling theory
D. Marketing theory
Answer» B. Buying formula theory
207.

Which among the following are the methods for handling and overcoming objections in personal selling?

A. Third party compensation
B. Turn an objective into benefit
C. Deny objections tactfully
D. All of these
Answer» D. All of these
208.

Which among the following explains “Behavioral Theory Equation”?

A. Drives
B. Cues
C. Response
D. All of these
Answer» D. All of these
209.

Which among the following is a type of cue in “Behavioral Theory Equation” in personal selling?

A. No triggering cues
B. Triggering cues
C. Information cues
D. All of these
Answer» D. All of these
210.

J.A Howard gave a formula for ‘’Behavioral Equation” B=P*D*K*V What D stands for?

A. response or the internal response tendency, that is, the act of Purchasing a brand or patronizing a supplier
B. predisposition or the inward response tendency, that is, force of habit
C. present drive level
D. “incentive potential,” that is, the value of the product or its potential Satisfaction to the buyer
Answer» C. present drive level
211.

Which theory is also known as “Situation Response Theory”?

A. AIDAS theory
B. Buying formula theory of selling
C. Behavioral equation theory
D. Right set of circumstances theory
Answer» D. Right set of circumstances theory
212.

___________________ reduces risk because they prove the benefits of the product.

A. Demonstration
B. Guarantees
C. Trail orders
D. Reference selling
Answer» A. Demonstration
213.

For making advertisement s more effective, the manufacturers improve ____________and launch new products.

A. Existing products
B. Advertisement style
C. Marketing channel
D. Sponsors
Answer» A. Existing products
214.

It is advisable to use ____________________ as a source of advertising.

A. Social media
B. Email
C. Radio
D. Television
Answer» D. Television
215.

Selecting time, choosing media types, deciding on reach of frequency and media vehicle for advertisements are part of

A. Media strategy
B. Media execution
C. Selecting media
D. Measuring communication
Answer» C. Selecting media
216.

To introduce the new products to world of consumers is the main goal of

A. Entertainment
B. Advertising
C. Boost the sales
D. Online marketing
Answer» B. Advertising
217.

Advertisement through radio was very popular till the middle of last century because of _______________.

A. Its effectiveness
B. More popular than newspaper
C. Mass reach
D. Cost of advertisement
Answer» C. Mass reach
218.

Advertising creates employment as it increases the volume of sales and___________

A. Production
B. Marketing
C. Promotion
D. Personal selling
Answer» A. Production
219.

Lower costs, greater global advertising coordination consistent worldwide image are the ______________________ of international marketing decision.

A. Standardization drawbacks
B. Advertisement regulations
C. Standardization benefits
D. Typical responses
Answer» C. Standardization benefits
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