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McqMate
Chapters
201. |
The use of an experienced person to teach and train someone with less knowledge in the given area. |
A. | Counselling |
B. | Helping |
C. | Mentoring |
D. | Time Management |
Answer» C. Mentoring |
202. |
A person who looks at the negative aspect of every situation. |
A. | Optimist |
B. | Pessimist |
C. | Type A personality |
D. | Type B personality |
Answer» A. Optimist |
203. |
Different types of pay plans related to performance are: |
A. | Individual or piece rate system |
B. | Group |
C. | Organizations |
D. | All the above |
Answer» D. All the above |
204. |
Within the umbrella of group reward system comes. |
A. | Equal pay |
B. | Individual performance based pay |
C. | Pay with group threshold |
D. | All the above |
Answer» D. All the above |
205. |
Success of the organization can be measured in terms of |
A. | Profitability |
B. | Profit |
C. | Sales |
D. | All the above |
Answer» D. All the above |
206. |
A structured questionnaire method for collecting data about the personal qualities of employees is called |
A. | Functional job analysis |
B. | Management position description questionnaire |
C. | Work profiling system |
D. | None of the above |
Answer» C. Work profiling system |
207. |
The method that depends mainly on the ability and experience of the supervisors for gathering relevant information about the job is called the |
A. | Task inventory analysis method |
B. | Technical conference method |
C. | Diary maintenance method |
D. | Critical incident method |
Answer» A. Task inventory analysis method |
208. |
The discussion of an employees’ problem with the general objective of helping the worker cope with it. |
A. | Counseling |
B. | Training |
C. | Education |
D. | Job rotation |
Answer» D. Job rotation |
209. |
A broader, long educational programme offered to carry out non-technical functions more effectively. |
A. | Counseling |
B. | Training |
C. | Education |
D. | Development |
Answer» B. Training |
210. |
The act of increasing the knowledge and skills of an employee for doing a particular job |
A. | Counseling |
B. | Training |
C. | Education |
D. | Development |
Answer» D. Development |
211. |
An approach that puts material to be learned into highly organized, logical sequences that trainee could respond |
A. | Counseling |
B. | Training |
C. | Education |
D. | Vestibule training |
Answer» D. Vestibule training |
212. |
Learning principle includes all but |
A. | Participation |
B. | Repetition |
C. | Feedback |
D. | Repatriation |
Answer» D. Repatriation |
213. |
Needs assessment should consider all but |
A. | the person |
B. | supervisor input |
C. | key changes |
D. | training objectives |
Answer» B. supervisor input |
214. |
Technological obsolescence of engineers can be easily prevented by |
A. | Behavior modeling |
B. | Lectures |
C. | Coaching |
D. | Lab. Training |
Answer» D. Lab. Training |
215. |
Training evaluation criteria include all but |
A. | Reactions |
B. | Learning |
C. | Behavior |
D. | Relevance results |
Answer» C. Behavior |
216. |
Many employees feel their firm's pay for performance plans are ineffective because: |
A. | Not everyone reacts to a reward the same way. |
B. | Not all rewards are suited to all situations. |
C. | The person must expect to receive a rewa |
Answer» C. The person must expect to receive a rewa |
217. |
____ helps in identifying the knowledge skill and attitude set that enables an individual to deliver the best performance in his job |
A. | Competency modeling |
B. | Competency planning |
C. | People competency |
D. | Competency training |
Answer» A. Competency modeling |
218. |
Which of the following options is not one of the approaches to HRM? |
A. | Human Resource approach |
B. | Systems approach |
C. | Contingent approach |
D. | Statistical approach |
Answer» D. Statistical approach |
219. |
Which approach states that no one management action or design will be suitable for all situations? |
A. | Human behavior approach |
B. | Role approach |
C. | Systems approach |
D. | Contingent approach |
Answer» D. Contingent approach |
220. |
HR department maintains a set of proposals and actions that act as reference points for managers in their dealings with employees. What is this called? |
A. | HR Guide |
B. | HR ethics |
C. | HR policy |
D. | Managerial policy |
Answer» C. HR policy |
221. |
Which of the following HR approaches is most popular currently |
A. | Human resources approach |
B. | Scientific management approach |
C. | Systems approach |
D. | Technical approach |
Answer» A. Human resources approach |
222. |
All except one of the following are the different aspects of HRD |
A. | Job evaluation |
B. | Training and development |
C. | Career planning |
D. | Performance appraisal |
Answer» A. Job evaluation |
223. |
________ helps organizations identify employee strengths and weaknesses to determine avenues for their career development |
A. | Gap analysis |
B. | Individual assessment |
C. | Organizational assessment |
D. | Opportunity analsis |
Answer» B. Individual assessment |
224. |
Understanding the career aspirations of an employee, determining his capabilities and competencies and identifying the gaps is termed |
A. | Need analysis |
B. | Gap analysis |
C. | Opportunity analysis |
D. | Employee analysis |
Answer» A. Need analysis |
225. |
The process of rewarding employees by giving them a stake in the company, which further enhances their performance is called the |
A. | Gain sharing |
B. | Annual bonus |
C. | Employee stock plan |
D. | Profit sharing |
Answer» C. Employee stock plan |
226. |
The problem with self-ratings is that: |
A. | Supervisors rate employees too highly. |
B. | Supervisors accentuate differences and rigidify positions. |
C. | Employees rate themselves higher than do supervisors. |
D. | All the above. |
Answer» D. All the above. |
227. |
The effect of negative aspect of employees’ performance overshadows the evaluation of entire performance. |
A. | Halo Effect |
B. | Horn Effect |
C. | Stereotyping |
D. | Status Effect |
Answer» B. Horn Effect |
228. |
Objective-based rating scales are: |
A. | Subjectively determined |
B. | Based on a points-based system |
C. | Measures of performance against objectives set |
D. | Manager-allocated rating scales |
Answer» C. Measures of performance against objectives set |
229. |
To be effective a point based rating systems require: |
A. | Close management control |
B. | Comprehensive, reliable and consistent information |
C. | Objectivity in assessments |
D. | 360% assessments |
Answer» C. Objectivity in assessments |
230. |
The process of evaluating an employee’s current and/or past performance relative to his or her performance standards is called _____. |
A. | recruitment |
B. | employee selection |
C. | performance appraisal |
D. | organizational development |
Answer» C. performance appraisal |
231. |
The 'coaching of employees' does not include |
A. | planning |
B. | preparation |
C. | follow-up |
D. | compensating employees |
Answer» D. compensating employees |
232. |
The mentoring by employees dealt with |
A. | longer span of time |
B. | shorter span of time |
C. | resetting salary schedules |
D. | self-managing teams |
Answer» A. longer span of time |
233. |
Counseling the employees for second careers inside the firm is an example of |
A. | phased retirement |
B. | preretirement counseling |
C. | honoring experience |
D. | modifying selection procedure |
Answer» B. preretirement counseling |
234. |
Mentoring is very useful when the mentors works for |
A. | same department |
B. | different department |
C. | informal training |
D. | formal training |
Answer» A. same department |
235. |
Competency Mapping includes mapping the employee with respect to his/her: |
A. | Traits |
B. | Self-Concept |
C. | Skills and Knowledge. |
D. | All the above |
Answer» D. All the above |
236. |
____________is a process with the help of which the employer, or the human resource team decides, that where would a person work best, as per his aptitude and temperament. |
A. | Training |
B. | Performance Appraisal |
C. | Competency Mapping |
D. | Performance Monitoring |
Answer» C. Competency Mapping |
237. |
In traditional focus, providing opportunities for learning is part of |
A. | training and development |
B. | performance appraisal |
C. | recruiting and placement |
D. | human resource planning |
Answer» A. training and development |
238. |
In career development focus, information about individual interests and preferences is part of |
A. | training and development |
B. | performance appraisal |
C. | recruiting and placement |
D. | human resource planning |
Answer» D. human resource planning |
239. |
When employee's high expectations confront reality of boring job, it is called |
A. | promotions |
B. | transfers |
C. | reality shock |
D. | formal training |
Answer» C. reality shock |
240. |
Strategy employees seek to interesting jobs and greater advancement opportunities is included in |
A. | promotions |
B. | transfers |
C. | reality shock |
D. | formal training |
Answer» B. transfers |
241. |
Direct non financial and financial payments received by employees for continuous work with company are classified as |
A. | benefits |
B. | stock ownership |
C. | loyalty scholarships |
D. | all of above |
Answer» A. benefits |
242. |
Mentoring is very useful when mentors works for |
A. | same department |
B. | different department |
C. | informal training |
D. | formal training |
Answer» A. same department |
243. |
In career development, providing individual development plans for employees is part of |
A. | individual role |
B. | manager role |
C. | employer role |
D. | line manager |
Answer» C. employer role |
244. |
Pay plan having a mix of 75% base salary and 25% incentives is classified as |
A. | combination plan |
B. | non commission plan |
C. | competitive plan |
D. | non competitive plan |
Answer» A. combination plan |
245. |
Factors influencing bonuses |
A. | eligibility |
B. | fund size |
C. | individual performance |
D. | All of above |
Answer» D. All of above |
246. |
All incentive plans are surely |
A. | pay for performance |
B. | pay for skills |
C. | pay for tenure |
D. | pay for knowledge |
Answer» A. pay for performance |
247. |
Which of the following terms refers to an appraisal that is too open to interpretation? |
A. | unclear standards |
B. | halo effects |
C. | strictness |
D. | biased |
Answer» A. unclear standards |
248. |
All of the following are considered best practices for administering fair performance appraisals EXCEPT _ |
A. | explaining how subordinates can improve their performance |
B. | clarifying in advance what the performance expectations are |
C. | basing the appraisal on observable job behaviors |
D. | using subjective performance data for appraisals |
Answer» D. using subjective performance data for appraisals |
249. |
What usually occurs when employees rate themselves for performance appraisals? |
A. | Ratings are reliable but invalid. |
B. | Ratings are subject to halo effects. |
C. | Logrolling leads to unrealistic ratings. |
D. | Ratings are higher than when provided by supervisors. |
Answer» D. Ratings are higher than when provided by supervisors. |
250. |
In most firms, a rating committee used for performance appraisals consists of ____ members. |
A. | 1-2 |
B. | 3-4 |
C. | 5-6 |
D. | 9-1 0 |
Answer» B. 3-4 |
251. |
Which of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously? |
A. | supplemental evaluation |
B. | downward feedback |
C. | upward feedback |
D. | peer evaluation |
Answer» C. upward feedback |
252. |
Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers? |
A. | 360-degree feedback |
B. | team appraisals |
C. | upward feedback |
D. | rating committee |
Answer» A. 360-degree feedback |
253. |
A performance appraisalsassumes that an employee understood what his or her performance standards were prior to the appraisal. |
A. | True |
B. | False |
C. | According to situation |
D. | none |
Answer» A. True |
254. |
When an employee's performance is so poor that a written warning is required, the warning should _ |
A. | identify the standards by which the employee is judged |
B. | provide examples of employees who met the standards |
C. | be mailed to the employee and to an EEOC representative |
D. | provide examples of times when the employee met the standards |
Answer» A. identify the standards by which the employee is judged |
255. |
Which component of performance management refers to communicating a firm's higherlevel goals throughout the organization and then translating them into departmental and individual goals? |
A. | role clarification |
B. | goal alignment |
C. | performance monitoring |
D. | direction sharing |
Answer» D. direction sharing |
256. |
Rewards offered to labors involved in production, are categorized as; |
A. | Salary |
B. | Fringe benefits |
C. | Wage |
D. | Commission |
Answer» C. Wage |
257. |
A written statement of policies and principles that guides the behaviour of all employees is called |
A. | code of ethics |
B. | word of ethics |
C. | ethical dilemma |
D. | None of the above |
Answer» A. code of ethics |
258. |
An empirical inquiry into the actual rules or standards of a particular group is |
A. | normative justice |
B. | descriptive justice |
C. | interpersonal justice |
D. | None of the above |
Answer» B. descriptive justice |
259. |
The HR policy which is based on the philosophy of the utmost good for the greatest number of people is covered under the |
A. | utilitarian approach |
B. | approach based on rights |
C. | approach based on justice |
D. | None of the above |
Answer» A. utilitarian approach |
260. |
Which of the following is not usually the objective of a code of ethics? |
A. | to create an ethical workplace |
B. | to evaluate the ethical components of the proposed actions of the employees |
C. | to improve the public image of the company |
D. | to enhance the profits of the business continuously |
Answer» D. to enhance the profits of the business continuously |
261. |
Which of the following is not a core principle of the Society for Human Resource Management’s Code of Ethics? |
A. | professional responsibility |
B. | fairness and justice |
C. | professional development |
D. | None of the above |
Answer» D. None of the above |
262. |
Which of the following factors shapes the ethical behaviour of the members of an organization? |
A. | The supervisor’s behavior |
B. | organizational culture |
C. | code of ethics |
D. | All of the above |
Answer» D. All of the above |
263. |
Payoffs associated with properly implemented ethics programs include: |
A. | increased stakeholder confidence. |
B. | greater client/customer and employee loyalty. |
C. | increased profits. |
D. | all of the above |
Answer» D. all of the above |
264. |
The implied, enforced, or felt obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves, is known as: |
A. | valuing diversity. |
B. | legal compliance. |
C. | social responsibility |
D. | professionalism. |
Answer» C. social responsibility |
265. |
Taking a stand on anti-animal testing, human rights protection, and environmental conservation is an example of a firmʹs: |
A. | ethics policy. |
B. | sense of social responsibility. |
C. | mission statement. |
D. | desire for legal compliance. |
Answer» B. sense of social responsibility. |
266. |
The broad objectives of HR associations across the country include: |
A. | assisting in the provision of training in the field of HR |
B. | providing opportunities for information exchange. |
C. | serving as a voice for HR practitioners. |
D. | all of the above. |
Answer» D. all of the above. |
267. |
______ signifies a system of shared meaning held by the members that distinguish one organization from another organization |
A. | organizational change |
B. | organizational development |
C. | organizational culture |
D. | group dynamics |
Answer» C. organizational culture |
268. |
An organization emphasized that its employees should dress formally but did n not consider it to be absolutely essential for the firm. What are such norms termed as? |
A. | relevant norms |
B. | irrelevant norms |
C. | flexible norms |
D. | functional norms |
Answer» C. flexible norms |
269. |
Vijay was employed in the production department of a firm manufacturing textiles. He was well behaved and agreed to the norms of the organization. Vijay who accepts all the organizational norms is a |
A. | assertive |
B. | conformist |
C. | rebel |
D. | perfectionist |
Answer» B. conformist |
270. |
Of the four approaches adopted by international operations, which approach tries to create value by emphasizing on local responsiveness |
A. | the multi domestic |
B. | the international |
C. | the global |
D. | the translational |
Answer» A. the multi domestic |
271. |
_________ council studies absenteeism at the workplace and recommends steps to reduce it at the lowest level of worker participation |
A. | shop council |
B. | plant council |
C. | unit council |
D. | joint council |
Answer» C. unit council |
272. |
The ______ council usually deals with matters pertaining to the operational, economic and financial, personnel, welfare and environment areas at a level above the shop/department level |
A. | shop council |
B. | plant council |
C. | unit council |
D. | joint council |
Answer» B. plant council |
273. |
Appraisal of an employee by supervisor, self, peers, subordinates and customers is termed as |
A. | team appraisal |
B. | balanced scorecard method |
C. | 360 degree appraisal |
D. | critical incident method |
Answer» C. 360 degree appraisal |
274. |
Rajan believes that all those from Xavier's are arrogant and complacent. This is reflected in his performance appraisal of Preethi, who is from Xaviers. This is an example of |
A. | halo effect |
B. | perceptual effect |
C. | stereotyping |
D. | stringency effect |
Answer» C. stereotyping |
275. |
If the appraiser allows a single characteristic of the appraisee to dominate his judgement of the employee performance, it is termed as |
A. | halo effect |
B. | stereotyping |
C. | perceptual set |
D. | primacy effect |
Answer» A. halo effect |
276. |
Hitesh is a good salesman and works for an ITcompany. But, his performance in 2001-02 was affected because of the slump in the ITmarket. However, his boss fails to acknowledge it and rates his performance as poor. This is an example of |
A. | stereotyping |
B. | primacy effect |
C. | fundamental attribution error |
D. | halo effect |
Answer» C. fundamental attribution error |
277. |
Veena always awards high ratings to all her subordinates irrespective of their performance levels. She is affected by |
A. | leniency effect |
B. | primacy effect |
C. | recency effect |
D. | tringency effect |
Answer» A. leniency effect |
278. |
One of the main reasons for the negative attitude of employees towards performance appraisal is |
A. | it is associated with pay |
B. | it gives away how bad they are |
C. | it tends to become subjective because of poor implementation |
D. | it is not useful for any other organizational activity |
Answer» C. it tends to become subjective because of poor implementation |
279. |
Supratim has been promoted to the post of an Area Sales Manager just last week, but finds himself lacking in some areas. His performance can be improved by |
A. | reprimanding him |
B. | training him |
C. | linking his pay to performance |
D. | providing him with an assistant |
Answer» B. training him |
280. |
The performance appraisal method that channelises employee efforts with organizational goals is |
A. | bars |
B. | 360 degree appraisal |
C. | balanced scorecard |
D. | management by objectives |
Answer» D. management by objectives |
281. |
Psychology oriented factor of production is |
A. | land |
B. | finance |
C. | machine |
D. | labour |
Answer» D. labour |
282. |
A statement containing the details of works to be performed & responsibilities involved is known as. |
A. | job analysis |
B. | job evaluation |
C. | job specification |
D. | job description |
Answer» A. job analysis |
283. |
Recruiting is ____________. |
A. | selecting people |
B. | offering job |
C. | appointing people |
D. | discovering of potential |
Answer» B. offering job |
284. |
A performance appraisal is a process of evaluating employees. |
A. | behaviour at job |
B. | contribution towards job |
C. | character |
D. | quantity of work done |
Answer» B. contribution towards job |
285. |
Man to Man comparison is one of the methods of |
A. | selection |
B. | grading |
C. | performance appraisal |
D. | merit rating |
Answer» C. performance appraisal |
286. |
____________ is a strategy for acquisition, utilization, improvement & presentation of an organizational human resources. |
A. | man power planning |
B. | personal administration |
C. | personal management |
D. | personal policy |
Answer» A. man power planning |
287. |
Job satisfaction is high when there is |
A. | low morale |
B. | high wage |
C. | low wage |
D. | high morale |
Answer» D. high morale |
288. |
Direct compensation towards the contribution of labour is |
A. | money |
B. | pay |
C. | reward |
D. | wages |
Answer» A. money |
289. |
Job analysis is a systematic exploration of the activities surrounding a job. It define the jobs. |
A. | responsibilities &duties |
B. | accountability & duties |
C. | responsibilities & accountability |
D. | responsibilities, accountability, duties. |
Answer» D. responsibilities, accountability, duties. |
290. |
On-the-job management development techniques include. |
A. | job rotation |
B. | sensitivity training |
C. | coaching |
D. | transactional analysis |
Answer» C. coaching |
291. |
______ is a process of matching the qualification of applicants with the web requirements. |
A. | recruitment |
B. | promotion. |
C. | selection |
D. | training |
Answer» A. recruitment |
292. |
_______ is the ideal or target to achieve through higher productivity. |
A. | fair wages |
B. | minimum wages |
C. | livingwages |
D. | normal wages |
Answer» A. fair wages |
293. |
According to Tuckman and Jensen, the stage where the group resolves its conflict is called. |
A. | forming |
B. | norming |
C. | performing |
D. | adjourning |
Answer» B. norming |
294. |
. ____________is the tendency of highly cohesive groups to value consensus at the price of decision quality. |
A. | group thinks |
B. | group process |
C. | group norms |
D. | group development |
Answer» A. group thinks |
295. |
________ are the rules of pattern and behaviour that are expected from all team members. |
A. | norms |
B. | policies |
C. | procedures |
D. | role |
Answer» A. norms |
296. |
Which of the following are not the features of team empowerment? |
A. | potency |
B. | autonomy |
C. | impact |
D. | role ambiguity |
Answer» D. role ambiguity |
297. |
The ability and willingness of group members to set goals and work towards their accomplishment is known as _______. |
A. | group maturity |
B. | team spirit |
C. | mbo |
D. | participation |
Answer» A. group maturity |
298. |
Recruitment and selection must be effective to ensure it. |
A. | offsets high labour turnover |
B. | delivers the highest caliber of individuals at optimum most |
C. | to have a surprise in case of sickness and absence |
D. | encourages new blood into the organization |
Answer» B. delivers the highest caliber of individuals at optimum most |
299. |
Too great a reliance on internal recruitment can result in. |
A. | reduced job performance |
B. | higher labour turnover |
C. | internal conflict |
D. | poor group dynamics |
Answer» A. reduced job performance |
300. |
Why can altruism as an approach to discipline be regarded as an essential element? |
A. | it is an essential requirement for survival |
B. | to maintain good employee relations |
C. | to demonstrate who’s boss |
D. | to re-establish a welfare approach to hr |
Answer» B. to maintain good employee relations |
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