According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:
A.
openness and honesty
B.
conflict management and agreement clarification
C.
the ability to handle individual and collective disputes through the same procedure
D.
an easy movement (where necessary) to disciplinary procedures
Answer»
B. conflict management and agreement clarification
143.
The term industrial relations means –
A.
relationship between management and labour
B.
relationship between organisation and employees
C.
relationship that grows out of employment
D.
all above
Answer»
D. all above
144.
Collective bargaining is a procedure regulated by agreements between their –
A.
bargaining agents and employers
B.
employees and employees
C.
employers and employers
D.
labour officer and trade unions
Answer»
A. bargaining agents and employers
145.
When any discipline becomes ineffective or less-effective?
A.
longer time spending in action
B.
discipline is handled impersonally
C.
aware of rules and performance criteria
D.
only (a) and (b)
Answer»
D. only (a) and (b)
146.
Lockout is a weapon available to –
A.
employees
B.
trade unions
C.
employers
D.
government
Answer»
C. employers
147.
How the conflicts within employers and employees can be settled or prevented?
A.
voluntary method
B.
government machinery
C.
statutory measures
D.
all above
Answer»
D. all above
148.
The word workers participation in management means –
A.
sharing the decision making powers
B.
sharing the decision making with lower results of the employees
C.
sharing the day to day working with higher ranks of persons
D.
sharing the financial decision making powers with representative of workers
Answer»
B. sharing the decision making with lower results of the employees
149.
What is the role of the trade-union in collective bargaining?
A.
to protect jobs and real earnings
B.
better conditions of work life for workers
C.
fighting against any possible, exploitations
D.
all above
Answer»
D. all above
Chapter: Human Resource Development
150.
is a process of developing skills, competencies and knowledge of employees.
A.
Human Relations Management
B.
Human Resource Development
C.
Human Resource Accounting
D.
Human Resource Planning
Answer»
B. Human Resource Development
151.
is a method of training wherein employees are transferred from one job to another.
A.
Counseling
B.
Simulation
C.
Job Rotation
D.
case Study
Answer»
C. Job Rotation
152.
Conferences and Seminars are method of training and development.
A.
On the Job
B.
Off the Job
C.
Personal
D.
Public
Answer»
B. Off the Job
153.
is a process of identifying and developing new leaders to replace old leaders when they leave or retire
A.
Leadership planning
B.
Succession Deed
C.
Succession Planning
D.
Career Planning
Answer»
C. Succession Planning
154.
In the process of mentoring, the experienced and senior person is known as
A.
Trainee
B.
Trainer
C.
Mentor
D.
Mentee
Answer»
C. Mentor
155.
is discussion with an employee of a problem that usually has emotional content in order to help the employee cope with it better
A.
Morale
B.
Motivation
C.
Leadership
D.
Counseling
Answer»
D. Counseling
156.
For effective counseling, is required on the part of counselor
A.
Listen Patiently
B.
Be inflexible
C.
Be Judgemental
D.
All of these
Answer»
A. Listen Patiently
157.
In technique of
counseling, the Counsellor and counselee both are jointly responsible for solving the
A.
Directive
B.
Non-Directive
C.
Participative
D.
None of these
Answer»
C. Participative
158.
is the process of coaching or guiding the subordinate
A.
Mentoring
B.
Appraising
C.
Selection
D.
Recrutiment
Answer»
A. Mentoring
159.
occurs when the rater evaluates the employee on the basis of one negative quality
A.
Employment Test
B.
Succession Planning
C.
Horn Effect
D.
Innovation
Answer»
C. Horn Effect
Chapter: Human Relations
160.
is a mental condition or attitude of individuals & groups which determines their willingness to cooperate.
A.
Grievance
B.
Leadership
C.
Morale
D.
Mentoring
Answer»
C. Morale
161.
Employees health & safety measures consist of .
A.
Fire Protection
B.
Protective Clothing
C.
Safety Education
D.
All of these
Answer»
D. All of these
162.
is the ability to secure desired actions from subordinates to achieve common objectives.
A.
Planning
B.
Leadership
C.
Performance appraisal
D.
Employee welfare
Answer»
B. Leadership
163.
leaders motivate and empower employees to achieve company's goals.
A.
Transactional
B.
Autocratic
C.
Transformational
D.
Bureaucratic
Answer»
C. Transformational
164.
is an element of Vroom's theory of motivation
A.
Hygiene
B.
Valence
C.
ego & esteem
D.
growth
Answer»
B. Valence
165.
Theory of motivation states that people are basically lazy and dislike work.
A.
Theory T
B.
Theory X
C.
Theory Y
D.
Theory Z
Answer»
B. Theory X
166.
is the basic need in Maslow’s Need Hierarchy theory.
A.
Esteem
B.
Social
C.
Physiological
D.
None of these
Answer»
C. Physiological
167.
Theory Y is based on features of human character.
A.
Positive
B.
Modern
C.
New
D.
Negative
Answer»
A. Positive
168.
Employee welfare measures include facilities.
A.
Canteen
B.
Rest rooms
C.
Transport
D.
All of these
Answer»
D. All of these
169.
style of leadership gets work done by offering rewards & punishments
A.
Laissez Faire
B.
Paternalistic
C.
Transformational
D.
Transactional
Answer»
D. Transactional
170.
Theory of motivation assumes that people are active and responsible at work
A.
Theory X
B.
Theory Y
C.
Pink theory
D.
Vroom’s theory
Answer»
B. Theory Y
171.
need refers to the need for acceptance, love & care
A.
ego & esteem
B.
social
C.
safety
D.
physiological
Answer»
B. social
172.
is an element of Emotional Quotient
A.
Self awareness
B.
Self management
C.
relationship management
D.
All of these
Answer»
D. All of these
173.
helps to improve emotional & spiritual quotient
A.
Yoga
B.
meditation
C.
training
D.
all of these
Answer»
D. all of these
Chapter: Trends in Human Resource Management
174.
means reducing the size of manpower in the organization.
A.
Degrading
B.
Downsizing
C.
Outsourcing
D.
Recruiting
Answer»
B. Downsizing
175.
Workforce has created new challenges for human resource management
A.
Uniformity
B.
Diversity
C.
Equality
D.
Regularity
Answer»
B. Diversity
176.
is the gradual reduction in the workforce through resignation, retirement and death.
A.
Absenteeism
B.
Attrition
C.
Outsourcing
D.
Transfer
Answer»
B. Attrition
177.
competencies refer to key areas of expertise.
A.
Organizational
B.
Core
C.
Technical
D.
Formal
Answer»
B. Core
178.
Generation ………….includes persons born between 1979 and 1999.
A.
W
B.
X
C.
Y
D.
Z
Answer»
C. Y
179.
Flexible working practices include
A.
no job sharing
B.
Fixed hours
C.
Work from home
D.
Work at office only
Answer»
C. Work from home
180.
Employee ---------- refers to giving employees autonomy and responsibility for decision making
A.
Empowerment
B.
Absenteeism
C.
Engagement
D.
Enthusiasm
Answer»
A. Empowerment
181.
Absenteeism is caused by .
A.
Job satisfaction
B.
high morale
C.
Low morale
D.
Fair Remuneration
Answer»
C. Low morale
182.
………………….is an integrated system used to gather, store and analyse information regarding employees.
A.
Financial Resource Accounting
B.
Marketing Information System
C.
Human Resource Information System
D.
Human Resource Development
Answer»
C. Human Resource Information System
183.
The sexual Harassment of women at workplace (Prevention, prohibition and redressal)Act was passed in ---------
A.
1983
B.
2003
C.
2013
D.
2015
Answer»
C. 2013
184.
………………..employment is a system of working for a fixed number of hours with the starting and finishing timings within the agreed limits.
A.
Flexitime
B.
Temporary
C.
Part-time
D.
Full-time
Answer»
A. Flexitime
185.
Employee…………..is the extent to which employees feel passionate about their jobs and are committed to their work.
A.
Frustration
B.
Engagement
C.
recognition
D.
reward
Answer»
B. Engagement
186.
………………competencies refer to specific skills related to a job
A.
Technical
B.
Behavioural
C.
functional
D.
human
Answer»
C. functional
187.
Competency ………………...is a process of identifying key competencies required for undertaking organisational tasks.
A.
Mapping
B.
Scaling
C.
Tasking
D.
Learning
Answer»
A. Mapping
188.
Employee …………………... refers to a gradual reduction in workforce without firing employees.
A.
Turnover
B.
Attrition
C.
Downsizing
D.
Removal
Answer»
B. Attrition
189.
……………………...popularized the concept of learning organisation through his book ‘The Fifth Discipline.
A.
Peter Senge
B.
Peter Drucker
C.
Philip Kotler
D.
F.W. Taylor
Answer»
A. Peter Senge
190.
Innovative culture is the work…………….that managers encourage to nurture and develop to generate innovative ideas.
A.
problem
B.
environment
C.
rules
D.
issues
Answer»
B. environment
191.
………………..refers to planned elimination of positions or jobs.
A.
Termination
B.
Downsizing
C.
Upsizing
D.
Selection
Answer»
B. Downsizing
192.
organisation provides autonomy to the employees.
A.
Innovative
B.
Line
C.
Matrix
D.
Autocratic
Answer»
A. Innovative
Chapter: Nature and Scope
193.
Human resource evolved around mid – 90s from the
A.
Concept of human relations
B.
Concept of personnel management
C.
Concept of organizational behavior
D.
Neither of these
Answer»
B. Concept of personnel management
194.
HRM is concerned with ……………………. In organization, with the focus on company’s policies, strategies, procedures and system in order to attain the business objectives in an effective and efficient manner.
A.
Managing the people
B.
Managing the machinery
C.
Managing finance
D.
Managing everything
Answer»
A. Managing the people
195.
‘HRM is the process of acquiring, training, appraising and compensating employees and of attending to their labour relations, health and safety and fairness concerns’. Mention the speaker:
A.
David A. Decenzo and S.P. Robbins
B.
Gary Dessler
C.
Edwin B. Flippo
D.
W.Scmidt
Answer»
B. Gary Dessler
196.
Which one is not a nature of HRM?
A.
Multidisciplinary approach
B.
Continuous function
C.
Backward- looking approach
D.
Developmental approach
Answer»
C. Backward- looking approach
197.
Which of the following is not a scope of HRM
A.
Compensation, remuneration and other benefits
B.
Training and development
C.
Personnel records
D.
Job analysis
Answer»
C. Personnel records
198.
The nature of HRM includes
A.
Coordinating force
B.
Attention for individual growth
C.
forward- looking approach
D.
all of the above
Answer»
D. all of the above
199.
The scope of HRM includes
A.
Training and development
B.
Performance appraisal
C.
Job evaluation
D.
all of the above
Answer»
D. all of the above
200.
to ensure a safe and healthy working environment that will add positively to the efficiency level of the employees.
